Candidate experience poses a wicked problem. It’s complex, difficult to grasp, and tied to irrational thoughts, feelings, and behaviors. But it also poses a tremendous opportunity: employers who deliver an excellent candidate experience stand out in the marketplace, earn more referrals, recruit faster, and gain excited new employees. So how do you tackle this wicked problem/tremendous opportunity? You start with design thinking. This set of human-centered methods and tools will help you (1) visualize how candidates experience your recruiting process, and (2) uncover opportunities for improvement, innovation, and differentiation.