An overview of the design thinking process and what happens in them.

29. Additional reading
How to create a user interview script
https://medium.com/sketch-app-sources/how-to-create-a-user-interview-script-
f0ee6ffd62b6
User Interviews: How, When and Why to conduct them
https://www.nngroup.com/articles/user-interviews/
Sample Research plan on old clothes donation
https://docs.google.com/document/d/1tMfUzbiZKsCw5W55uX72P8x9UP7c2OmM/ed
it