The document discusses improving the readability of patient information materials in dental practices. It provides background on readability indices and assessments. It recommends testing practice websites and printed materials using tools like the SMOG calculator and Plain English Campaign standards. Evaluating readability can help ensure patients clearly understand important health information.
The document summarizes the 4th BRICS summit held in New Delhi, India on March 29, 2012. The BRICS countries of Brazil, Russia, India, China and South Africa represent over 42% of the world's population and nearly 18% of global trade. Key topics discussed at the summit included launching a global development bank managed by BRICS economies as an alternative to the World Bank that would help mobilize resources for infrastructure and sustainable development projects in BRICS and other developing countries. Finance ministers were tasked with evaluating the feasibility of a multilateral agency along the lines of the World Bank. The summit addressed partnership for global stability, security and shared prosperity among BRICS nations.
The document provides biographical information about Howard Gelbert, who has 40 years of experience in printing production and sales. He received degrees in graphic arts and management, and has taken additional courses in computer graphics, typography, and printing sales. As the president of his own printing company, he has expertise in various printing techniques, paper selection, and variable digital printing. The document lists some of his clients and the services he offers, including print consultation, graphic design, printing, and fulfillment services. It also provides some talking points about using offset and digital printing together for variable data projects.
The document summarizes and compares the design elements of the front covers, contents pages, and double page spreads of three music magazines: Q, NME, and Kerrang!. For each magazine, it describes the fonts, colors, layout, and overall design approach used. It also provides opinions on which designs are most and least effective for each element across the three magazines.
YouTube was created in 2005 by three former PayPal employees as a video-sharing website headquartered in San Bruno, California. It was later acquired by Google for $1.65 billion in 2006 and allows users to upload, view, and share videos, with most content coming from individuals but some from media companies.
This document appears to be an English language worksheet containing 5 sentences with blanks to be filled in using either the past simple or past continuous form of verbs. The sentences provide scenarios involving actions that were occurring or happened at specific points in the past to practice using the correct verb tenses to fill in the blanks for the activities and actions taking place.
El documento describe el método y las estrategias para elaborar un sílabo para un curso. Incluye una variedad de métodos como clases magistrales, debates, trabajos en grupo, y proyectos. Los estudiantes aprenderán a través de la investigación independiente, resolución de problemas, y presentaciones. El docente utilizará diversas técnicas como exposiciones, foros de discusión y estudios de caso.
The document summarizes the 4th BRICS summit held in New Delhi, India on March 29, 2012. The BRICS countries of Brazil, Russia, India, China and South Africa represent over 42% of the world's population and nearly 18% of global trade. Key topics discussed at the summit included launching a global development bank managed by BRICS economies as an alternative to the World Bank that would help mobilize resources for infrastructure and sustainable development projects in BRICS and other developing countries. Finance ministers were tasked with evaluating the feasibility of a multilateral agency along the lines of the World Bank. The summit addressed partnership for global stability, security and shared prosperity among BRICS nations.
The document provides biographical information about Howard Gelbert, who has 40 years of experience in printing production and sales. He received degrees in graphic arts and management, and has taken additional courses in computer graphics, typography, and printing sales. As the president of his own printing company, he has expertise in various printing techniques, paper selection, and variable digital printing. The document lists some of his clients and the services he offers, including print consultation, graphic design, printing, and fulfillment services. It also provides some talking points about using offset and digital printing together for variable data projects.
The document summarizes and compares the design elements of the front covers, contents pages, and double page spreads of three music magazines: Q, NME, and Kerrang!. For each magazine, it describes the fonts, colors, layout, and overall design approach used. It also provides opinions on which designs are most and least effective for each element across the three magazines.
YouTube was created in 2005 by three former PayPal employees as a video-sharing website headquartered in San Bruno, California. It was later acquired by Google for $1.65 billion in 2006 and allows users to upload, view, and share videos, with most content coming from individuals but some from media companies.
This document appears to be an English language worksheet containing 5 sentences with blanks to be filled in using either the past simple or past continuous form of verbs. The sentences provide scenarios involving actions that were occurring or happened at specific points in the past to practice using the correct verb tenses to fill in the blanks for the activities and actions taking place.
El documento describe el método y las estrategias para elaborar un sílabo para un curso. Incluye una variedad de métodos como clases magistrales, debates, trabajos en grupo, y proyectos. Los estudiantes aprenderán a través de la investigación independiente, resolución de problemas, y presentaciones. El docente utilizará diversas técnicas como exposiciones, foros de discusión y estudios de caso.
click here http://www.superrugbyonline.net/ Watch Live Six Nations Rugby Wales vs England On 6th February 2015 this match will be played at Millennium Stadium Starting Time Of this Match at 20:05 local Click on the link and start watching Wales vs England rugby match
The document discusses strategies for saving money on health insurance premiums. It recommends switching to a plan with a higher deductible of $5,000-$10,000 which can save over 50% on monthly premiums. The savings allows purchasing additional supplemental plans that cover deductibles for accidents, critical illnesses, and hospital stays. This strategy eliminates paying the deductible while still lowering overall health insurance costs significantly.
Reflection: A Gateway to Insight & Wisdom, by Michael MamasMichael Mamas
Reflection is a relaxed mental state that allows thoughts to come and go freely without trying to figure anything out. Sitting comfortably while staring at a nice view, under a tree on a warm day, or by a fire on a cold night provides conditions good for reflection. Reflection is a gateway to insight, wisdom, and healing the soul, as deep thoughts and realizations can come through relaxing the mind and allowing casual conversation with long periods of silence. The art of reflection is the art of gaining wisdom by letting thoughts settle within and seeing what reflects back from the soul.
The document discusses various records and registers that are maintained in schools, including admission registers, attendance registers, teacher attendance registers, cash books, cumulative record cards, stock registers, fee registers, timetables, examination registers, correspondence registers, purchase records, and service books. Maintaining accurate records is important for tracking student information, monitoring finances and purchases, and documenting staff information.
The document is the K to 12 Curriculum Guide for Mathematics from Kindergarten to Grade 10 in the Philippines. It outlines the conceptual framework, brief course description, learning area standards, key stage standards, grade level standards, and sample grade level content for Grade 1. The goals of mathematics education are developing critical thinking and problem solving skills. Key concepts include numbers, measurement, geometry, patterns and algebra, and probability and statistics. The curriculum is based on theories of experiential learning, constructivism, and inquiry-based learning.
Legionella risk assessments (LRAs) are required by law for all dental practices to identify risks from Legionella bacteria in water systems. An LRA involves a qualified assessor thoroughly examining a practice's hot and cold water systems to test for potential Legionella growth. Areas like water tanks, pipes, dental unit waterlines and any places water is stored between 20-45°C are inspected. The assessor provides a comprehensive report afterwards detailing any risks found, control measures required, and a monitoring schedule to maintain compliance. While an initial LRA may be expensive, ongoing compliance is important for staff and patient safety and can help practices avoid legal and health issues.
In preparation for my series of articles in Dental Tribune in 2013 about developing the perfect dental practice, I suggest some research and reading to do over Christmas.
In this article I give the background to Legionnaires\' disease and explain what is involved in a Legionella Risk Assessment (LRA). There are also images of some of the horrific things I\'ve discovered when doing LRAs.
It\'s vitally important that dental practices and team members are as visible and memorable as possible. In this article, I suggest ways of achieving it.
Part six of my series of articles about how to improve your practice. In this article I discuss how your marketing activity should be integrated with your team.
This is part five of my continuing series of articles about how to improve your dental practice. In this article, I discuss ways of developing a patient-centred practice.
click here http://www.superrugbyonline.net/ Watch Live Six Nations Rugby Wales vs England On 6th February 2015 this match will be played at Millennium Stadium Starting Time Of this Match at 20:05 local Click on the link and start watching Wales vs England rugby match
The document discusses strategies for saving money on health insurance premiums. It recommends switching to a plan with a higher deductible of $5,000-$10,000 which can save over 50% on monthly premiums. The savings allows purchasing additional supplemental plans that cover deductibles for accidents, critical illnesses, and hospital stays. This strategy eliminates paying the deductible while still lowering overall health insurance costs significantly.
Reflection: A Gateway to Insight & Wisdom, by Michael MamasMichael Mamas
Reflection is a relaxed mental state that allows thoughts to come and go freely without trying to figure anything out. Sitting comfortably while staring at a nice view, under a tree on a warm day, or by a fire on a cold night provides conditions good for reflection. Reflection is a gateway to insight, wisdom, and healing the soul, as deep thoughts and realizations can come through relaxing the mind and allowing casual conversation with long periods of silence. The art of reflection is the art of gaining wisdom by letting thoughts settle within and seeing what reflects back from the soul.
The document discusses various records and registers that are maintained in schools, including admission registers, attendance registers, teacher attendance registers, cash books, cumulative record cards, stock registers, fee registers, timetables, examination registers, correspondence registers, purchase records, and service books. Maintaining accurate records is important for tracking student information, monitoring finances and purchases, and documenting staff information.
The document is the K to 12 Curriculum Guide for Mathematics from Kindergarten to Grade 10 in the Philippines. It outlines the conceptual framework, brief course description, learning area standards, key stage standards, grade level standards, and sample grade level content for Grade 1. The goals of mathematics education are developing critical thinking and problem solving skills. Key concepts include numbers, measurement, geometry, patterns and algebra, and probability and statistics. The curriculum is based on theories of experiential learning, constructivism, and inquiry-based learning.
Legionella risk assessments (LRAs) are required by law for all dental practices to identify risks from Legionella bacteria in water systems. An LRA involves a qualified assessor thoroughly examining a practice's hot and cold water systems to test for potential Legionella growth. Areas like water tanks, pipes, dental unit waterlines and any places water is stored between 20-45°C are inspected. The assessor provides a comprehensive report afterwards detailing any risks found, control measures required, and a monitoring schedule to maintain compliance. While an initial LRA may be expensive, ongoing compliance is important for staff and patient safety and can help practices avoid legal and health issues.
In preparation for my series of articles in Dental Tribune in 2013 about developing the perfect dental practice, I suggest some research and reading to do over Christmas.
In this article I give the background to Legionnaires\' disease and explain what is involved in a Legionella Risk Assessment (LRA). There are also images of some of the horrific things I\'ve discovered when doing LRAs.
It\'s vitally important that dental practices and team members are as visible and memorable as possible. In this article, I suggest ways of achieving it.
Part six of my series of articles about how to improve your practice. In this article I discuss how your marketing activity should be integrated with your team.
This is part five of my continuing series of articles about how to improve your dental practice. In this article, I discuss ways of developing a patient-centred practice.
The PowerPoint slides from my presentation to the Dental Professionals Association seminar at The Dentistry Show (NEC, Birmingham) on 3 March 2012. I discussed how to improve the patient journey and gave examples of good practice.
Formal and informal training is valuable for front line staff to improve patient experiences. Staff should be coached on key aspects of the patient journey and their roles. Mystery calls can identify weaknesses to address, like greeting speed. Wider staff involvement in training helps front line staff feel integrated and improves understanding of patient questions. Ongoing training is as important for front staff as clinical training is for other staff.
The document discusses handling negative comments and complaints made through social media. It recommends that practices regularly monitor their social media to promptly respond to any complaints. Practices should also seek feedback from patients, referring dentists, laboratories, and other stakeholders to identify problems and drive improvement. Specifically gathering informal feedback from patients and conducting short surveys after appointments can provide valuable information to enhance patient experience.
In my latest article for Dentistry Scotland magazine, I explain why patient consultation groups (PCGs) are an excellent way of getting feedback from patients and explain how to set up and organise them.
The document discusses the role of a patient coordinator in a dental practice. A patient coordinator can enhance patient communication and experience. They help exceed patient expectations by communicating treatment plans clearly, discussing financial options, and following up with patients after their initial consultation. Key responsibilities of a patient coordinator include communicating effectively with patients, delivering excellent customer service, discussing treatment and financial options, and helping patients decide on and commit to a treatment plan. Hiring a patient coordinator or training an existing staff member can improve practice communication, increase treatment uptake, and boost business outcomes.
1. 16 Practice Management United Kingdom Edition November 12 - 18, 2012
Why improving your practice is a
mystery – part 12 straight to www.standards-
schmandards.com/exhibits/
rix/index.php
piece of text is. Note that the
American grade system is like
the British school year system,
but our year 1 is their Kin-
Jacqui Goss highlights the importance of readability Now copy and paste some dergarten, our year 2 is their
text (a few hundred words at grade 1 and so on.
least) from your website into
H
ave you got a couple you’ve decided to read this. On your computer use a the box and click the ‘Calcu- There are many different
of minutes? Well ob- Anyway, have a go at this and search engine to find a read- late score’ button. You will get readability indices with in-
viously you have as then continue reading. ability index. Alternatively, go a score for how readable the teresting names such as the
Flesch-Kincaid readability
test, the Coleman-Liau Index,
the Gunning Fog Index and
the Fry Readability Formula
(developed by Edward Fry not
Stephen!). They each calculate
readability in different ways
using criteria such as the aver-
age number of sentences and/
or syllables and/or characters
per so many words.
Of particular interest to us
is the SMOG (Simple Measure
of Gobbledygook) grade as it is
widely used for checking health
messages – to estimate the
years of education needed to
understand a piece of writing. A
study into the readability of on-
line Parkinson’s disease infor-
mation by PR Fitzsimmons et al
published in the Journal of the
Royal College of Physicians of
Edinburgh (issue 40 pages 292-
6) concluded: ‘Simple Measure
Of Gobbledygook should be the
preferred measure of webpage
readability.’
The only UK study into pa-
tient information that I’ve been
able to find was reported as a
research abstract in the Brit-
ish Dental Journal 201 (22 July
2006). It was undertaken to
assess the quality of a range
of patient information leaflets
produced by the British Dental
NEW !
Association. Readability was
assessed using Flesch-Kincaid
and SMOG. Quality was as-
For a look that’s hard to beat.
sessed using DISCERN – a
quality criteria instrument for
consumer health information
The new Luxatemp Star.
developed at the University of
Oxford and funded by the NHS
Executive Research and Devel-
opment Programme.
Stunningly beautiful temporaries with proven durability: One of the findings was that
‘All leaflets scored quite well for
The new Luxatemp Star offers outstanding results for excellent stability, maximum fit and reliable long-term readability’. However, ‘…most
break resistance and flexural strength! The newest genera- color stability. No wonder experts recommend it. leaflets scored poorly in setting
tion of DMG’s top material Luxatemp scores even better: Find out more at www.dmg-dental.com out clear aims in the opening
paragraph, in identifying sourc-
es and dates of information pro-
vided, and other sources of ad-
vice and support available.’
Okay, enough of the back-
ground. Let’s get down to prac-
ticalities and look at some of
the ways you can ensure that
the information you give pa-
tients is of high quality and
suitability. Start with some-
thing easy – test the readability
of your website. I suggest us-
ing the one run by the National
Institute of Adult Continuing
AZM_LxStar_DE_2012.indd 1 27.03.12 17:15
2. United Kingdom Edition November 12-18, 2012 Practice Management 17
Education (NIACE) which can and accessibility but if you have did an analysis of editorials us- the NIACE website gave a re- note the differences. DT
be found here: www.niace.org. any doubts, run them through ing SMOG and found average sult of 16.9.
uk/misc/smog-calculator/ one of the tests mentioned above. scores (in terms of years of
About the author
smogcalc.php From this same education needed for compre- Finally, when looking up
site there’s a link to a very use- I also wonder whether good hension) as follows: information on HealthWatch – Jacqui Goss. A proven man-
ful document called Readability readability and accessibility the new consumer ‘champion’ ager of change and driver of
dramatic business growth, Jac-
which you can download for should influence the choice The Sun – under 14 for health and social care in
qui Goss is the managing part-
free. It will help you interpret of magazines and newspa- The Daily Express – under 16 England – I was interested to ner of Yes!RESULTS. By using
the SMOG results and produce pers you put in the patients’ The Telegraph – over 17 discover (on www.cqc.org.uk) Yes!RESULTS dental practices
easily read print material too. lounge. Unfortunately, I’ve not The Guardian – over 17 two versions of a document see an increase in treatment plan
been able to find any analyses Preparing for HealthWatch: take-up, improved patient satis-
faction and more appointments
You can use an Internet of magazines and only limited As a comparison, input- CQC’s plan to set up Health-
resulting from general enquiries.
search engine to find other read- information for newspapers. ting the first three paragraphs Watch England. One was ‘nor- Yes!RESULTS turns good practices
ability test tools for your website. The National Institute of Adult of this article into the same mal’ and the other was ‘Easy to into great practices.
You should also consider how Continuing Education (NIACE) SMOG calculator accessed via read’. Have a look at them and
accessible your website is. Much
information can be found on the
Accessibility section of the World
Wide Web Consortium (W3C)
website: www.w3.org Some of
the suggested tools are probably
æ-motion
best used by your website devel-
oper as they are quite ‘techy’.
Recognising this, British
Standard 8878:2010 Web Ac-
Create
with G-ænial from GC
cessibility: Code of Practice (BS
8878 for short) was developed
and published in December 2010
to help non-technical people op-
timise the accessibility of their
websites. The standard is avail- The all-round composite for aesthetically invisible single and
able to purchase from the BSI
shop (shop.bsigroup.com) for multi shade restorations.
£100, although there’s lots of free
information about it here: shop.
Introducing the age-specific shade selection system.
bsigroup.com
The Scottish Accessible Infor-
mation Forum (www.saifscot-
land.org.uk) is another source
of useful information.
Now look at the patient in-
formation leaflets you’ve pro-
duced in-house – such as your
patient welcome pack. As well
as applying the readability tests,
I suggest you download the free With G-ænial you can reinforce
PiF Guide to Appraising Health your aesthetic skills and ability
Information from the Patient In-
formation Forum website www.
to match every restoration with
pifonline.org.uk nature thanks to the straightforward
shading system. The choice of the
Take a look also at the Plain
English Campaign website enamel shades is made according
(www.plainenglish.co.uk) to the age of the patient:
which has a number of free
guides, including one entitled
How to write medical informa- • JE - Junior Enamel for youngsters
tion in plain English. It also has
grammar guides on various sub- • AE - Adult Enamel for adults
jects such as punctuating sen-
• SE - Senior Enamel for your senior patients
tences.
You may wish to apply for a
Plain English Campaign Crystal
Selecting the right shades has never been easier!
Mark – a seal of approval for the
clarity of a document. You could
be one of the first dental prac-
tices to join a list of health or-
ganisations with Crystal Marks
that includes the British Dental
Association and the General
Dental Council. There is also an
GC EUROPE N.V.
Internet Crystal Mark for web-
Head Office
sites. An example of a website Tel. +32.16.74.10.00
with a Crystal Mark is that of the info@gceurope.com
Health & Care Professions Coun- http://www.gceurope.com
cil (www.hpc-uk.org).
GC UNITED KINGDOM Ltd.
Tel. +44.1908.218.999
Next, examine the leaflets info@uk.gceurope.com
from commercial organisations http://uk.gceurope.com
that you make available to your
patients. By now you should be
getting a feel for good readability