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![EA5/Dennis Brantley
EA5/Victor Cruz
EA5/Ozzie Leija
EA5/Daniel Mathews
EA5/Johnathan Mcmahan
Outstanding Performance Recognition Award
CITATION:
In recognition of consistently providing a wide range of critical IT-related services
to the entire Engineering Directorate at exceptional levels of quality, timeliness,
and professionalism, without issue.
RATIONALE FOR NOMINATION: [Provided by Engineering Management]
The Engineering IT Service Center Team has consistently received high marks
for customer satisfaction while expanding its responsibilities and serving an ever-
higher volume of support requests (“tickets”). In the last year, the Center's
ticket volume has increased by 60%, its loaner device inventory has expanded by
98%, and its loan requests have more than doubled. In addition to direct user
support, the Team was an integral part of Directorate asset consolidation
initiatives and the IE 11 waiver submission, performing both on time under
accelerated schedules, and provided new facility drawings and VDI pilot end-
device deployment and support. Often the most visible part of the EPIC contract
and, at times, the Engineering Directorate, the Service Center Team has earned
a well-deserved reputation for being speedy, professional, cheerful, competent,
and proactive. Evidence of its unqualified success in forging the first true service
center in the Directorate for such a wide array of Engineering services is the
continued lack of any issues or customer complaints, something very hard to
achieve in a very visible and unpredictable environment.](https://image.slidesharecdn.com/dennis-received-team-excellence-award-150420230544-conversion-gate02/85/Dennis-Received-Team-Excellence-Award-2-320.jpg)
Uploaded byDennis Brantley, PMP, LSSBB
Dennis Received Team Excellence Award
The document recognizes the outstanding performance of the Engineering IT Service Center team for delivering high-quality IT services to the engineering directorate. It highlights significant improvements, including a 60% increase in ticket volume and a 98% expansion in loaner device inventory over the past year. The team's excellent customer satisfaction is underscored by their proactive and professional service, contributing to successful asset consolidation and other initiatives without customer complaints.
Dennis Received Team Excellence Award
- 2. EA5/Dennis Brantley EA5/Victor Cruz EA5/OzzieLeija EA5/Daniel Mathews EA5/Johnathan Mcmahan Outstanding Performance Recognition Award CITATION: In recognition of consistently providing a wide range of critical IT-related services to the entire Engineering Directorate at exceptional levels of quality, timeliness, and professionalism, without issue. RATIONALE FOR NOMINATION: [Provided by Engineering Management] The Engineering IT Service Center Team has consistently received high marks for customer satisfaction while expanding its responsibilities and serving an ever- higher volume of support requests (“tickets”). In the last year, the Center's ticket volume has increased by 60%, its loaner device inventory has expanded by 98%, and its loan requests have more than doubled. In addition to direct user support, the Team was an integral part of Directorate asset consolidation initiatives and the IE 11 waiver submission, performing both on time under accelerated schedules, and provided new facility drawings and VDI pilot end- device deployment and support. Often the most visible part of the EPIC contract and, at times, the Engineering Directorate, the Service Center Team has earned a well-deserved reputation for being speedy, professional, cheerful, competent, and proactive. Evidence of its unqualified success in forging the first true service center in the Directorate for such a wide array of Engineering services is the continued lack of any issues or customer complaints, something very hard to achieve in a very visible and unpredictable environment.