1) The Metro Guest House is a 15-room guest house in Vasant Vihar, Delhi that provides accommodation for senior visitors and VIPs of Reliance ADAG and MTR. 2) It offers various services around the clock including housekeeping, food and beverage, and front desk reception. Meals include breakfast, lunch, dinner and snacks served throughout the day. 3) The document provides details on the services offered and lists contact information for coordinators at Reliance ADAG and Delhi Airport Metro Express.

1. Delhi Airport Metro Express Guest house
Vasant Vihar
Scope of work
Metro Guest House is a prestigious guest house for VIP’s of Reliance ADAG, Visitors in above Senior
Level, MTR & Administrative to stay with fully peace, which are consist of Fifteen Rooms Flats divided
three floors, are being used for other guests of Reliance.
Services Provided by – Hermitage Guest House.
F & B SERVICE-24hrs
1) Breakfast service- Indian & continental .Timing:- 7:30AM to 09:00AM
2) Lunch Service – it is provided only on Clients instructions or any VIP movements Informed
by Admin office.
3) Dinner service- It is provided by silver service at Dining Hall- 8Pm to 10Pm.
4) Snacks like Tea / Coffee Sandwich, French fry, & Assorted veg. pokadas, cutlet and Chinese
food are served around the clock- 24hrs.
5) In addition, we do provide the Banquet services & Conference Set ups.
HOUSE KEEPING SERVICE
1) Service provided in three different shifts – ( Morning/ Afternoon)
2) Amenities to rooms’ like- dental kit, bath soap, shower cap, Liquid of Good knight
machine& Refill, Shampoo Shaving kit etc…
3) Laundry Facility is also provided with timing 7am to 8pm. ( But only For ironing & washing
only)
4) Deep Cleaning generally done on Holidays or Week End.
F & B PRODUCTION- Kitchen Services
1) Service provided24hrsinthree differentshifts –(Morning/ Afternoon/Night)

2. 2) Indian,Chinese &Continental Cuisineare preparedinHermitage Kitchen.
3) BuffetMenus& AlaCarte Menufor VIPS,on special instructionsbyAdmin.HODof
Reliance ADAG.
4) Ratesare setby Commercial Dept.of Reliance withvendordirectlyontheirmutual Consent.We
have to followsame rate list.Chef hastoprepare the menuaccordingly
5) DeepCleaningSchedule isonweekendor holiday&convenienttime.
6) KitchenStewardingisdone byamachinerypower,manual byeducate KS.
FRONT DESK SERVICE
Thisis receptionservice,whichisprovidedbywithpleasantsmile & with well groomed personality. They
do take Check in/ Checkout. (Timing 24hrs in three different shifts that is Morning and Afternoon.)
Client Name, Coordinators and numbers
RelianceADAG,
DelhiAirportMetroExpress,
Dwarka,NewDelhi-110075
Coordinators
WG CDR RAKESH KAPUR
Delhi Airport Metro Express Pvt Ltd.
H L Wings, 3rd Floor,
Plot no – 2 (MLU)
Pockrt – 4, Sector- 11,
Dwarka, New Delhi-110075
Tel: 011 30915637/ 011 30913636/ 011 30913600
Fax: 011 30913721 / 011 30915656

3. VILLIE BENJAMIN
Reliance ADAG
Reliance Centre,
19, Welchand Hirachand marg,
Ballard, Estate, Mumbai-400001,
Tel: 02230327212
Mob: +91 9322233664
Our Organization chart and names
Regional Manager
(A. Sathyamurti)
│
Unit Manager
(Debraj Chakraborty)
|
Supervisor
(Manoj Bhandari)
│
HK. -------------------------------------------------------------F&B
│ │
H K Boy ------------Laundry Boy Production -------------------------------------------- G. Service
Arjun Singh Vinod Bist Chef Sanjay Prashad Anup Prashad (Stew)
Abdul Khalid Comi III Laxman Pokhrel Sunil Giri (Stew)
Faisal Islam Dinesh Kr. Arya (KST)
Yashu Das
Arun Patra

4. Briefing
Briefingwilldone twotinesfoe eachand every day.( morning 7:00 and after noon 1:30, second shift). All the
staff isreportedat the morningandtake theirbriefing from unit manager. For special Manu all the stewards’
are brief bi unitmanageror Chef (forspecial Manu).Unitmanagerchecksgroomingproperlyandgive briefing.
PHOTOGRAPH OF Reliance Metro Guest House, ADAG
SEETING HALL

5. DIANING HALL
28 PAX SEETING PRIVITION
WITH
FINE DINE SERVICE
GUEST ROOM

6. BATHROOM
KITCHEN

7. LAUNDRY ROOM
MEETING HALL WITH 16 PAX SEETING ARRANGEMENTS
DELHI AIRPORT METRO EXPRESS GUEST HOUSE TERRIES GARDEN