Debabrata Pal has over 11 years of experience in software development, consulting, and delivery using Microsoft technologies. He currently works as a Regional Service Manager for IBM in Jakarta, managing application support for 20 affiliates across APAC and EMEA. Previously, he worked as a module lead and functional expert for Latin American markets of a sales and distribution application called iSMS used by Philip Morris International.

1. DEBABRATA PAL
Somerset Grand Citra Apartment.Unit-927. Jakarta
Internet: paldebu78@gmail.com
Mobile # +6281287297061
Work Experience Summary
 Currently Employed in IBM India Pvt. Ltd in Sales & Distribution Domain.
 More than 11 Years of Experience in Software Development, consulting and
delivery specializing in Microsoft Technologies.
 Currently working as a Regional Service Manager for managed service for the APAC
and EMEA cluster located in Jakarta
 Worked as a functional consultant representing IBM for the tobacco industry
participating the fit gap workshops for introducing the automation in sales and
distribution module of the business for new affiliates.
 Worked as a Regional service manager for managed service for the Latin American
Affiliates in Buenos Aires, Argentina.
 Working on developing application for one of the world’s largest tobacco products
manufacturer.
Professional Qualifications
• MCA from Kalyani Government Engineering College in 2004
• B.Sc(Hons) in Statistics from University of Kalyani in 2000
Technology Tools
Languages C#, JavaScript, HTML, XML, CSS
Technologies ASP.NET2.0, 3.0.
Databases SQL Server 2005, 2008R2
Software Engineering
Methodologies/Technologies
.NET Framework2.0/3.5, MS Visual
SourceSafe, Rational ClearCase, MS project,
TFS
Tools
Visual Studio 2005,2008, RSM, SDMS, HP
Openview Service desk, HP quality Center,
Service Now
Domain Sales & Distribution (Tobacco)
Key Projects
MSS-iSMS
Project Description: iSMS is PMI's International Sales and Merchandising System of
PMI (Philip Morris International). This is a Windows application developed using
Microsoft .Net (version varies across markets).The application is used to record and
analyse day to day sales and merchandising activities of different regions/markets
where PMI has its business.

2. Contribution: Developed new modules according to new requirements from markets
where iSMS will be implemented and modifying iSMS modules in existing markets.
Developed a new functionality DDF (Digital Document Flow) for iSMS Benelux market.
Taking client call and resolve the post production issues and new requirements.
Currently working as a regional service manager managing the overall run and support
managed service for APAC and EMEA cluster located in Jakarta. The job role involves
• Managing day to day coordination, cluster health check, attending concerns for
the overall service issues across all affiliates for the application support(almost
20 affiliates)
• Managing Delivery schedules and coordination of delivery across different
teams
• Managing cross vendor collaboration
• Managing high escalation in a timely manner
• Managing proper execution of delivery planning
• Managing offshore onshore integration
• Handling Transition and Handholding between project execution and its
inclusion in R&S
• Providing functional and technical consultation to affiliates
Worked as a module lead and Functional Expert for managing the application for 4
Latin American Markets. Also implemented direct sales module in one of the market
(Brazil). The project is now in Production and fully functional.
Worked as a regional service manager managing the coordination between the
offshore team and the Latin American affiliates for Philip Morris International Located
in Buenos Aires. Managing the clarifications and deliverables and co ordinations during
different phases of delivery and also organizing the meetings and clarifications
between the affiliates and the development team.
Worked in an integration project with iPAD system which involved IBM, PMI and
another external service provider. For this project managed the integration between
the different service providers and affiliates for successful transmission and roll out.
Worked as a functional consultant participating in fit gap discussions and workshops to
introduce the service of iSMS in new affiliates in order to inherit automation in their
sales and distribution domain.
Module: Quality Center Adapter
Release: 5.5
Using Omnibus, Integration Bus for IT™, Quality Center, and the test management
tool from HP / Mercury is integrated with Kovair Global Lifecycle. The Web service
based adapter exposes various built-in Quality Center objects including Requirements,
Test cases and Defects. The Adapter does not hard-code any business rule but Kovair
Global Lifecycle’s configuration allows implementation of integration business rules
without a single line of coding. The business rules include automatic complete two-way
synchronization between Quality Center and Kovair Global Lifecycle.
Duration: May 2007 - July 2007
Responsibilities:
Created Web Service Adapter for connecting with Quality Center.

3. Tool Used:
C#.Net in Visual Studio 2005
Team Size: 2
Module : Word Import Add-on
Release : 5.0
When Requirements or other Entities already exist in a Microsoft Word document,
Kovair Global Lifecycle’s Word Import Add-on helps in extracting the items from the
documents and import to Kovair Global Lifecycle automatically. Due the unstructured
nature of the items in a document Kovair Global Lifecycle offers various parsing
strategies to the users. From within Word, a wizard based user interface guides the
users in defining different strategies, even multiple strategies in the same document.
While importing, the rich text of each item is preserved and Kovair Global Lifecycle’s
rich text editor allows these rich text items to be viewed and edited.
Duration: Dec 2006 – April 2007
Responsibilities:
• Involved in development of Web Service.
• Involved in development of Word Add-on.
• Involved in development of stored procedure in SQL Server 2000.
Position: Developer
Environment: VB.Net, C#.Net using VS 2005, SQL Server 2005.
Team Size: 3
Module: What-if Analysis
Release: 4.9
Kovair Global Lifecycle/RM includes a powerful Decision Support System which
facilitates better planning using what-if-analysis. For example, to plan a Release, a
large number of Requirements are ranked collaboratively, and then different
constraints are set in the tool, such as availability of resource types, schedule etc.
Requirements are then distributed into a number of release buckets, either
automatically, or reassigned manually using drag-and-drop until you reach an optimal
result.
Position: Developer
Environment: ASP, Javascript, C#.Net, SQL Server 2000.
Team Size: 2
Professional Course
Attended and completed the Microsoft Official Course 10175A – Microsoft SharePoint
2010 Application Development.
Onsite Activity
• Worked successfully as a coordinator between IBM and PM Belgium during the UAT phase
of a major release for iSMS Benelux.
• Worked as a regional service manager (Located in Buenos Aires) between the affiliates in
Latin America and the offshore team in IBM.

4. • Worked as a primary consultant for the introduction of iSMS in Poland and represent IBM in
the workshop in Warsaw, Poland.
• Worked as a primary consultant for the introduction of iOS in iSMS in Belgium and
represent IBM in the workshop in Belgium.
LinkedIn Profile: - http://www.linkedin.com/in/debabratapal
Professional Details
 IBM India Pvt Ltd.
URL: http://www.ibm.com/in/en/
Duration (October 2008 – Till date)
Designation: Developer, Senior Developer, Module Lead, Regional Service
coordinator, Latin America. Functional consultant.
.
 Speedev Technologies Pvt Ltd.
URL: http://www.kovair.com
SpeeDEV provides a Collaborative Development Lifecycle Management solution for
software development teams and engineering organizations to manage the entire
process of defining, designing, developing and deploying technology applications.
Speedev has been selected as one of the top 100 companies by Silicon India in its
eighth si100 annual listing of companies.
Duration (October 2005 – October 2008)
Designation: Senior Software Engineer – Development
Personal Details
• Date of Birth : 1st
December, 1978
• Marital Status : Married
• Passport Number : F0138987/L7388122