SlideShare a Scribd company logo
1
Serious business play
2
Crisis
Management
and Business
Continuity
DC ANALYSTS’ ROUNDTABLE
November 2016	
	
Sean S. Murphy	
Lootok, CEO
3
Agenda
1.  What is Business Continuity Management (BCM)? 	
2.  What model should we use in complex situations? 	
3.  How do we market our programs?
4
Build a common language
5
Traditional risk management
6
Are you too focused on the task
at hand to notice threats in your
environment?
7
Now what?
8
Do you understand how threats
today will impact you tomorrow?
9
Crisis timeline
1.  Facilitate evacuation or
sheltering-in-place	
2.  Determine if the incident is
a crisis 	
3.  Relocate employees to
continue critical processes	
4.  Restore servers and
networks per recovery
priorities 	
5.  Monitor the media for
potential media impact 	
6.  Conduct investigations into
malicious threats 	
	
Security
Emergency
Response
Crisis Management
Time
Intensityofactivity
Incident Management
Business Recovery
IT
Recovery
10
What does a linear
environment look
like?
11
What model do we
need for complex
situations?
12
Understand our environment
13
We’ve evolved
14
What model can we use?
Command and Control model
15
Command and control
The nature of the situation and its significance.
UNDERSTAND
16
We’re back
17
Command and control
Picture the desired outcome
VISUALIZE
18
Command and control
Share the vision with the
entire team, so they can
focus their efforts and make
decisions to achieve the
desired outcome.
DESCRIBE
19
Command and control
Establish relationships, provide continued
guidance, assess and adjust as required, and
allocate required resources.
DIRECT
20
Command and control
Lead and assess
21
Crisis Cards activity
•  Choose a card at random from the deck and
reads the scenario to the group.	
•  Based on the scenario, would you declare this
a crisis? Explain your answer. 	 Fragments of blue
plastic are found in
your product in the
morning. All product
from the previous
day’s production are
still within your
control.
22
Run your program like a business
23
How invested are your customers?
EVANGELIST
Endorses the
program to
other
audiences	LOYALIST
Proactively
participates in
the program
and sees its
value	
ENLISTED
Is a willing
participant in
the program
but does not
ask for it or
endorse it	
DRAFTEE
Has been
mandated to
participate in
the program,
does not see
its value	
UNAWARE
Does not
know that
Business
Continuity
exists	
Lootok Demand
Model®
24
Have you
walked in
your users’
shoes?
Lootok Experience Model®
25
Be a brand
26
Be a destination
27
Be timely
28
Questions?
29
Thank you!

More Related Content

Similar to DC Analysts' roundtable CM & BC presentation

DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness
DC Analysts' Roundtable: Crisis Management, Business Continuity, AwarenessDC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness
DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness
Sean Murphy
 
Competing on commercial capabilities
Competing on commercial capabilitiesCompeting on commercial capabilities
Competing on commercial capabilities
Implement Consulting Group
 
Are we Prepared for Scrum Master’s Role in COVID-19 Outbreak?
Are we Prepared for Scrum Master’s Role in COVID-19 Outbreak?Are we Prepared for Scrum Master’s Role in COVID-19 Outbreak?
Are we Prepared for Scrum Master’s Role in COVID-19 Outbreak?
Invensis Learning
 
Crisis Management Workshop Thailand 2012
Crisis Management Workshop Thailand 2012Crisis Management Workshop Thailand 2012
Crisis Management Workshop Thailand 2012
International Centre for Sport Security (ICSS)
 
Str 581 week 2 discussion questions
Str 581 week 2 discussion questionsStr 581 week 2 discussion questions
Str 581 week 2 discussion questions
franrijfriqi1988
 
Public relations management
Public relations managementPublic relations management
Public relations management
GloriaGlory2
 
What's Next: Now, Next & Beyond - Preparing people to return to the workplace
What's Next: Now, Next & Beyond - Preparing people to return to the workplaceWhat's Next: Now, Next & Beyond - Preparing people to return to the workplace
What's Next: Now, Next & Beyond - Preparing people to return to the workplace
Ogilvy Consulting
 
Guidebook to optimizing your leadership pipeline
Guidebook to optimizing your leadership pipelineGuidebook to optimizing your leadership pipeline
Guidebook to optimizing your leadership pipeline
Meghan Daily
 
The essence of successful programmes webinar
The essence of successful programmes webinarThe essence of successful programmes webinar
The essence of successful programmes webinar
Association for Project Management
 
Optimizing Your Leadership Pipeline
Optimizing Your Leadership PipelineOptimizing Your Leadership Pipeline
Optimizing Your Leadership Pipeline
DDI | Development Dimensions International
 
[Guidebook] Optimizing Your Leadership Pipeline
[Guidebook] Optimizing Your Leadership Pipeline[Guidebook] Optimizing Your Leadership Pipeline
[Guidebook] Optimizing Your Leadership Pipeline
DDI
 
COVID-19: Redefining The Role of Leadership in Your Organization
COVID-19: Redefining The Role of Leadership in Your OrganizationCOVID-19: Redefining The Role of Leadership in Your Organization
COVID-19: Redefining The Role of Leadership in Your Organization
Marianne Harness
 
Distinguishing Between Healthy and Unhealthy Mistakes: How to Fail Like A Pro
Distinguishing Between Healthy and Unhealthy Mistakes: How to Fail Like A ProDistinguishing Between Healthy and Unhealthy Mistakes: How to Fail Like A Pro
Distinguishing Between Healthy and Unhealthy Mistakes: How to Fail Like A Pro
Highland
 
Lecture about Leadership methods and tools for Master of Information Manageme...
Lecture about Leadership methods and tools for Master of Information Manageme...Lecture about Leadership methods and tools for Master of Information Manageme...
Lecture about Leadership methods and tools for Master of Information Manageme...
Frank Willems
 
Ch22-Software Engineering 9
Ch22-Software Engineering 9Ch22-Software Engineering 9
Ch22-Software Engineering 9
Ian Sommerville
 
Writing effective crisis scenarios
Writing effective crisis scenariosWriting effective crisis scenarios
Writing effective crisis scenarios
Transmedia Storyteller Ltd
 
An Exploration Into Social Media Customer Service
An Exploration Into Social Media Customer ServiceAn Exploration Into Social Media Customer Service
An Exploration Into Social Media Customer Service
Robin Leonard
 
Fundamentals of Agile
Fundamentals of AgileFundamentals of Agile
Fundamentals of Agile
sparkagility
 
Applying a structured approach to project outcomes to increase their chances ...
Applying a structured approach to project outcomes to increase their chances ...Applying a structured approach to project outcomes to increase their chances ...
Applying a structured approach to project outcomes to increase their chances ...
Association for Project Management
 
strategy execution - Iceland conference by Jeroen De Flander
strategy execution - Iceland conference by Jeroen De Flanderstrategy execution - Iceland conference by Jeroen De Flander
strategy execution - Iceland conference by Jeroen De Flander
Jeroen De Flander
 

Similar to DC Analysts' roundtable CM & BC presentation (20)

DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness
DC Analysts' Roundtable: Crisis Management, Business Continuity, AwarenessDC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness
DC Analysts' Roundtable: Crisis Management, Business Continuity, Awareness
 
Competing on commercial capabilities
Competing on commercial capabilitiesCompeting on commercial capabilities
Competing on commercial capabilities
 
Are we Prepared for Scrum Master’s Role in COVID-19 Outbreak?
Are we Prepared for Scrum Master’s Role in COVID-19 Outbreak?Are we Prepared for Scrum Master’s Role in COVID-19 Outbreak?
Are we Prepared for Scrum Master’s Role in COVID-19 Outbreak?
 
Crisis Management Workshop Thailand 2012
Crisis Management Workshop Thailand 2012Crisis Management Workshop Thailand 2012
Crisis Management Workshop Thailand 2012
 
Str 581 week 2 discussion questions
Str 581 week 2 discussion questionsStr 581 week 2 discussion questions
Str 581 week 2 discussion questions
 
Public relations management
Public relations managementPublic relations management
Public relations management
 
What's Next: Now, Next & Beyond - Preparing people to return to the workplace
What's Next: Now, Next & Beyond - Preparing people to return to the workplaceWhat's Next: Now, Next & Beyond - Preparing people to return to the workplace
What's Next: Now, Next & Beyond - Preparing people to return to the workplace
 
Guidebook to optimizing your leadership pipeline
Guidebook to optimizing your leadership pipelineGuidebook to optimizing your leadership pipeline
Guidebook to optimizing your leadership pipeline
 
The essence of successful programmes webinar
The essence of successful programmes webinarThe essence of successful programmes webinar
The essence of successful programmes webinar
 
Optimizing Your Leadership Pipeline
Optimizing Your Leadership PipelineOptimizing Your Leadership Pipeline
Optimizing Your Leadership Pipeline
 
[Guidebook] Optimizing Your Leadership Pipeline
[Guidebook] Optimizing Your Leadership Pipeline[Guidebook] Optimizing Your Leadership Pipeline
[Guidebook] Optimizing Your Leadership Pipeline
 
COVID-19: Redefining The Role of Leadership in Your Organization
COVID-19: Redefining The Role of Leadership in Your OrganizationCOVID-19: Redefining The Role of Leadership in Your Organization
COVID-19: Redefining The Role of Leadership in Your Organization
 
Distinguishing Between Healthy and Unhealthy Mistakes: How to Fail Like A Pro
Distinguishing Between Healthy and Unhealthy Mistakes: How to Fail Like A ProDistinguishing Between Healthy and Unhealthy Mistakes: How to Fail Like A Pro
Distinguishing Between Healthy and Unhealthy Mistakes: How to Fail Like A Pro
 
Lecture about Leadership methods and tools for Master of Information Manageme...
Lecture about Leadership methods and tools for Master of Information Manageme...Lecture about Leadership methods and tools for Master of Information Manageme...
Lecture about Leadership methods and tools for Master of Information Manageme...
 
Ch22-Software Engineering 9
Ch22-Software Engineering 9Ch22-Software Engineering 9
Ch22-Software Engineering 9
 
Writing effective crisis scenarios
Writing effective crisis scenariosWriting effective crisis scenarios
Writing effective crisis scenarios
 
An Exploration Into Social Media Customer Service
An Exploration Into Social Media Customer ServiceAn Exploration Into Social Media Customer Service
An Exploration Into Social Media Customer Service
 
Fundamentals of Agile
Fundamentals of AgileFundamentals of Agile
Fundamentals of Agile
 
Applying a structured approach to project outcomes to increase their chances ...
Applying a structured approach to project outcomes to increase their chances ...Applying a structured approach to project outcomes to increase their chances ...
Applying a structured approach to project outcomes to increase their chances ...
 
strategy execution - Iceland conference by Jeroen De Flander
strategy execution - Iceland conference by Jeroen De Flanderstrategy execution - Iceland conference by Jeroen De Flander
strategy execution - Iceland conference by Jeroen De Flander
 

Recently uploaded

Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
CLIVE MINCHIN
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Neil Horowitz
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
SOFTTECHHUB
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
Rbc Rbcua
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
Christian Dahlen
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
katiejasper96
 
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
taqyea
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
Alexandra Fulford
 
Pitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deckPitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deck
HajeJanKamps
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
ecamare2
 
The Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac SignThe Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac Sign
my Pandit
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
Top Forex Brokers Review
 
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka
 
How MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdfHow MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdf
MJ Global
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
SEOSMMEARTH
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Operational Excellence Consulting
 
GKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt PresentationGKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt Presentation
GraceKohler1
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Kalyan Satta Matka Guessing Matka Result Main Bazar chart
 
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
Stephen Cashman
 

Recently uploaded (20)

Best practices for project execution and delivery
Best practices for project execution and deliveryBest practices for project execution and delivery
Best practices for project execution and delivery
 
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...
 
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
Hamster Kombat' Telegram Game Surpasses 100 Million Players—Token Release Sch...
 
list of states and organizations .pdf
list of  states  and  organizations .pdflist of  states  and  organizations .pdf
list of states and organizations .pdf
 
Industrial Tech SW: Category Renewal and Creation
Industrial Tech SW:  Category Renewal and CreationIndustrial Tech SW:  Category Renewal and Creation
Industrial Tech SW: Category Renewal and Creation
 
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel ChartSatta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart
 
DearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUniDearbornMusic-KatherineJasperFullSailUni
DearbornMusic-KatherineJasperFullSailUni
 
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
一比一原版新西兰奥塔哥大学毕业证(otago毕业证)如何办理
 
Business storytelling: key ingredients to a story
Business storytelling: key ingredients to a storyBusiness storytelling: key ingredients to a story
Business storytelling: key ingredients to a story
 
Pitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deckPitch Deck Teardown: Kinnect's $250k Angel deck
Pitch Deck Teardown: Kinnect's $250k Angel deck
 
Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431Observation Lab PowerPoint Assignment for TEM 431
Observation Lab PowerPoint Assignment for TEM 431
 
The Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac SignThe Steadfast and Reliable Bull: Taurus Zodiac Sign
The Steadfast and Reliable Bull: Taurus Zodiac Sign
 
Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024Best Forex Brokers Comparison in INDIA 2024
Best Forex Brokers Comparison in INDIA 2024
 
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
Dpboss Matka Guessing Satta Matta Matka Kalyan panel Chart Indian Matka Dpbos...
 
How MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdfHow MJ Global Leads the Packaging Industry.pdf
How MJ Global Leads the Packaging Industry.pdf
 
3 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 20243 Simple Steps To Buy Verified Payoneer Account In 2024
3 Simple Steps To Buy Verified Payoneer Account In 2024
 
Innovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & InnovationInnovation Management Frameworks: Your Guide to Creativity & Innovation
Innovation Management Frameworks: Your Guide to Creativity & Innovation
 
GKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt PresentationGKohler - Retail Scavenger Hunt Presentation
GKohler - Retail Scavenger Hunt Presentation
 
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
❼❷⓿❺❻❷❽❷❼❽ Dpboss Matka Result Satta Matka Guessing Satta Fix jodi Kalyan Fin...
 
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...
 

DC Analysts' roundtable CM & BC presentation