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DC Analysts' roundtable CM & BC presentation
The document discusses crisis management and business continuity management (BCM) for organizations, highlighting the need to understand and model responses to complex situations. It emphasizes a command and control approach for effective decision-making and crisis communication, along with the importance of marketing BCM programs to various stakeholders. Additionally, it addresses assessing customer engagement with business continuity initiatives and identifying potential threats in a proactive manner.
DC Analysts' roundtable CM & BC presentation
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- 2. 2 Crisis Management and Business Continuity DC ANALYSTS’ROUNDTABLE November 2016 Sean S. Murphy Lootok, CEO
- 3. 3 Agenda 1. What isBusiness Continuity Management (BCM)? 2. What model should we use in complex situations? 3. How do we market our programs?
- 4. 4 Build a commonlanguage
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- 6. 6 Are you toofocused on the task at hand to notice threats in your environment?
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- 8. 8 Do you understandhow threats today will impact you tomorrow?
- 9. 9 Crisis timeline 1. Facilitateevacuation or sheltering-in-place 2. Determine if the incident is a crisis 3. Relocate employees to continue critical processes 4. Restore servers and networks per recovery priorities 5. Monitor the media for potential media impact 6. Conduct investigations into malicious threats Security Emergency Response Crisis Management Time Intensityofactivity Incident Management Business Recovery IT Recovery
- 10. 10 What does alinear environment look like?
- 11. 11 What model dowe need for complex situations?
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- 14. 14 What model canwe use? Command and Control model
- 15. 15 Command and control Thenature of the situation and its significance. UNDERSTAND
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- 17. 17 Command and control Picturethe desired outcome VISUALIZE
- 18. 18 Command and control Sharethe vision with the entire team, so they can focus their efforts and make decisions to achieve the desired outcome. DESCRIBE
- 19. 19 Command and control Establishrelationships, provide continued guidance, assess and adjust as required, and allocate required resources. DIRECT
- 20. 20 Command and control Leadand assess
- 21. 21 Crisis Cards activity • Choose a card at random from the deck and reads the scenario to the group. • Based on the scenario, would you declare this a crisis? Explain your answer. Fragments of blue plastic are found in your product in the morning. All product from the previous day’s production are still within your control.
- 22. 22 Run your programlike a business
- 23. 23 How invested areyour customers? EVANGELIST Endorses the program to other audiences LOYALIST Proactively participates in the program and sees its value ENLISTED Is a willing participant in the program but does not ask for it or endorse it DRAFTEE Has been mandated to participate in the program, does not see its value UNAWARE Does not know that Business Continuity exists Lootok Demand Model®
- 24. 24 Have you walked in yourusers’ shoes? Lootok Experience Model®
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