The document discusses differences between Chinese and Swiss IT administrators. It notes that in China there are often high numbers of Microsoft Certified System Administrators on teams of 2-3 people, while Switzerland usually sends individual administrators. It also points out that Chinese administrators tend to value quick solutions and implementing systems their way without considering customer needs, whereas Swiss administrators collaborate more and focus on meeting customer requirements.

2. Outline Background High number of Certified IT Administrators One Administrator vs a Team Quick Solutions / Short-term thinking How the administrator wants it Questions

3. Background During the time i worked for Angst+Pfister i had the chance to work on a project with the goal to build up a new office in shanghai. I travelled to shanghai in november 2006 During the time of the project i made a lot of experience with Chinese IT Administrators which i would like to share with you

4. High number of MCSAs MSCA stands for Microsoft Certified System Administrator Four Exames must be completed to get this Certificate Network, Operating Systems, Active Directory

5. One Administrator vs. Team In switzerland for most of the problems a company sends one administrator per topic In China a minimum of two administrators (three or more is not an exception) will be sent to the customer

6. Quick Solutions / Short-term-thinking In china the IT Administrators are very quick in solving problem (for a short time) Example: if something is not working they normally disable all security-features (like firewall, anti-virus-software) first In switzerland most of the IT Administrators think first and talk to collegues if they are not shure what the effects could be

7. Customers have to work the way the administrator wants it In China the IT Administrators implement solutions which are good for the IT Administrator, but not for the customers In switzerland the it Administrators always try to fulfill the customers requirements as good as possible

8. Questions? Thanks for your attention!