The document outlines proper etiquette and behavior in the workplace, emphasizing the importance of good manners, personal relations, and a positive attitude. Key elements include respectful communication, appropriate greetings, and telephone courtesy, along with the significance of building good citizenship skills and meeting employer expectations. Overall, it serves as a guide to developing professional habits and effective interpersonal interactions.

1. Proper Etiquette
and Behavior
Revised By:
Ms. Fleming

2. Objectives
1. Identify employer expectations.
2. Discuss appropriate work habits.
3. Identify good citizenship skills.
4. Identify appropriate interviewing skills.

3. Good Manners and Etiquette
 Difference:
 Good manners are rules for common actions of
courtesy and politeness.
 Etiquette describes the use of proper customs
in social and business life; these may change
over time

4. General Manners
 Be considerate of
others
 show respect
 use “excuse me”
 listen to people
before making
suggestions
 be patient
 Offer assistance
 compliment good
work
 learn, remember and
use people’s names
 be courteous, kind,
polite, and fair

5. General Etiquette
 Personal Manners When Meeting New
Friends
 Telephone Courtesy
 Personal Relations
 Table Manners

6. Personal Manners When Meeting
New Friends
DO
 Smile
 Firm handshake
 stand for a lady
 repeat a new name
 use “you” more than “I”
 introduce new friends to
others
DO NOT
 use “knuckle-buster”
handshakes
 do all the talking
 use foul language
 try to always be funny
and the center of
attention
 say bad things about
others

7. Inappropriate Greeting

8. Examples continued

9. Proper Handshake
 Firm, but not bone-
crushing
 Lasts about 3 seconds
 May be "pumped" once
or twice from the elbow
 Is released after the
shake, even if the
introduction continues
 Includes good eye
contact with the other
person

10. Telephone Courtesy
 “Hello, this is ________ speaking. May I help
you?”
 Stay away from negative comments.
 “May I ask who’s calling?”
 When taking a message, include the date and
time of call, caller’s name and telephone
number.

11. Personal Relations
 Important to the success of anything.
 First look at yourself
 Attitude is one’s outlook on life, may be
positive or negative.
 Should try to maintain a positive attitude

12. Reasons to have a positive
attitude
 The future depends largely on the opinion of
others.
 More motivating and makes one more
energetic, productive, and alert.
 More pleasant to be around.
 Effect co-workers
 Builds self-confidence

13. Objectives
1. Identify employer expectations.
2. Discuss appropriate work habits.
3. Identify good citizenship skills.
4. Identify appropriate interviewing skills.