1. SPOKANE COUNTY 911 EMERGENCY COMMUNICATIONS
1620 N. Rebecca St.  Spokane, WA 99217
Phone: (509) 532-8911  Fax: (509) 532-6719
From: DavidAffeldt(QA Supervisor,911 ECC, (509) 532-8960)
Subject:KristaSweeney
To Whom It May Concern,
It ismy pleasure tointroduce mycoworker, KristaSweeney,asa candidate fora positionwith yourorganization. Ihad
the pleasure of workingalongside herfor the pastfew months while she wasemployedwiththe 911 center. She
workedinthe administrativeoffice andwasentrustedwithavarietyof dutiesin whichshe excelled.
Kristawas givenmanydifferenttasksanddischargedherdutiesinaproficientandprofessional manner. Ihad the
opportunitytoobserve Krista’s professionalskillsaswell asinterpersonalstyle.She alwaysprovidedahighquality of
customerservice topeople whocontactedthe centeraskingforproductsorservicesthatwere available tothe public,
lawenforcementagencies,private attorneys,prosecutors,andpublicdefenders. She demonstratedexcellentroom
awarenessandmade herself available toassistotherco-workers.She contributedsignificantlytothe morale of the
communicationcenterandshe trulyheldherself toahighstandard of integrityandethics.
Kristawas verycapable of workingindependentof supervision.She followedestablishedguidelinesforaddressing
commonproblemsandprovedresourcefultorespondtosituationsthatwere notspecificallyaddressedbypolicy. She
was specificallyhiredtoprocessdocumentsandrecordings associatedwith911 operations.She demonstrated
significantinitiativetolearnthe process.She engagedadministrative personnel indiscussionsrelatedtofulfilling
requestsandrecommendedenhancementsdesignedtoprovide atimelyresponse. Withindaysof learningthe software
applications, Kristawasable torecordall the requestsandmake 911 recordingswithoutsupervision. Kristashoweda
desire torecognize the achievementsof others.She partneredwiththe othersinthe organizationtodesignandcreate a
displayintroducingnewemployeestothe staff. The displayisacenterpiece of an exhibitthatfocusesavisitor’s
attentiononthe professionalaccomplishmentsof the 911 CommunicationCenter.
Kristais a teamplayer.Herself-motivationmade herthe ideal employeeinthe office environment. She hasgreat
communicationskills,andadesire toserve others,Iam sure that she will bringcredittoyourorganizationandwill prove
to be an invaluable memberof youragency. Feel free tocontactme for mypersonal recommendation.
Sincerely,
DavidAffeldt