The document outlines the agenda for the Data Management Within the Smart Grid conference held from June 29 to 30, 2011, in Sydney, focusing on the challenges and solutions associated with data management in smart grid technology. It highlights the importance of integrating various data sets for improved efficiency and customer engagement, featuring expert workshops and keynotes from industry leaders. The event aims to facilitate discussion among utilities, regulators, and technology providers to advance smart grid implementation in Australia.

1. Main Conference
29-30 June 2011
Pre-Conference Workshops:
IQPC’s 28 June 2011
Evening Workshops:
SMART GRIDS
29 - 30 June 2011
Venue: WatersEdge, Sydney, NSW
SERIES
Data ManageMent
within the SMart griD
Utilising Data for Next Generation Network Management, Process
Automation & Customer Engagement
gridsdatamanagement.com.au
interactive Workshops – Peer Reviewed Agenda!
Detailed Assessment & insight into Advisory Board Members include:
the issues that Matter to yOU
Workshop A: Lucas Millmore
How to Develop & Implement Asset Manager System Control
Analytical Tools and Empowering the
Smart Grid for the Business
ACTEW AGL
Workshop B: Simon Middleton
Overcoming Complexity Issues of Data
Security and Two Way Communication
Manager Strategy & Growth
Systems SYNERGY
Workshop C:
Effective Methods to Translate Data Andrew Hager
Capabilities into a Vision of Accurate Customer Analytics Manager
Customer Behaviours ENERGEX
Workshop D:
How to Ensure the Control Room Lance Hoch EArly
Systems, People and Processes are
Ready for a New Control Environment
Director BirD OffEr
OAKLEY GREENWOOD Save$400 whe
n
Workshop E: you register
Effectively Utilising your Data to Provide before 20th
Billing Solutions April 2011
Event Partners: Associate Partner: Researched & Developed By:

2. Hear from Companies that Have
Crunched the Data Challenge
DATA MANAGEMENT International Keynotes By:
will be the Back-Bone Robert Craige,
to Smart Grid Success! Security Expert,
ZIGBEE ALLIANCE, UK
Dear Colleague, Thor Hjartarson,
Manager System Reliability,
Over the last few months I have done extensive research with your
TORONTO HYDRO, Canada
peers to develop the agenda for Data Management within
the Smart Grid 2011, part of IQPC’s hugely successful National Local Insights By:
Ian McLeod,
Smart Grids Series, which has been widely recognised by industry Chief Executive,
as the most comprehensive event on the topic in Australia. ERGON ENERGY
Ian Watt,
Just as Smart Grid deployment is set to revolutionise the energy Manager, IT Strategy, Technology & Delivery - Smart Grid
Operational Technology & Innovation,
sector, it will also see the electricity industry becoming inundated AUSGRID
with an unprecedented amount of data in order to enable this Shoaib Yousuf,
E-Security Strategy Specialist
vision for efficient two way communication within the network. Andrew Hager,
The way utilities capture, store and analyse this data will be crucial Customer Analytics Manager,
ENERGEX
in their future planning of the network and the way they interact Lucas Millmore,
with their customers. Manager System Control,
ACTEW AGL*
Mike Dougan,
IQPC’s Data Management within the Smart Grid 2011 General Manager Metering,
is the first event in Australia to bring together transmission & ERGON ENERGY
Graeme McClure,
distribution companies with retailers, meter data managers, Engineering Lead Smart Networks - Network Automation,
regulators and technology solutions providers to discuss the next SPAUSNET
James Deacon,
step on the road to deploying a national smart grid. Through General Manager Knowledge and Technology,
extensive feedback, the agenda has been designed to address HORIZON POWER
the key challenges and opportunities within data management Paul Fechtelkotter,
Energy and Utilities (E&U) Business Segment Leader,
in enabling next generation network management, process IBM
automation and customer engagement. Todd Pistorese,
Director, Power & Utilities,
OSISOFT
Make the most of this opportunity! David Socha,
Industry Principal for Utilities,
TERADATA
Be sure to confirm your place at this important industry gathering. Lance Hoch,
Call (02) 9229 1000, email enquire@iqpc.com.au or visit Director,
OAKLEY GREENWOOD
www.gridsdatamanagement.com.au for more information. David Prins,
Director,
PS
ETROG CONSULTING
I look forward to seeing you in April.
Event Partner:
Teradata, the world’s largest company solely focused
on enterprise data warehousing and analytic solutions,
Kind Regards, Don’t forget to provides powerful solutions for companies of all sizes.
book your place
Through innovation, consulting services, technology, and industry-specific
at applications, our customers are outpacing their competition
the Workshops with enterprise agility. Visit teradata.com
to
maximise your ti OSIsoft® delivers the PI System®, the world’s leading
me highly scalable and secure infrastructure for the
out of the office management of real-time data and events, and for
Dajana Dikic . connecting people with the right information, at the right time, to analyze,
Divisional Director collaborate, and act.
With more than 14,000 installations across oil & gas, power & utility,
IQPC Australia pharmaceuticals, data center, chemical, pulp & paper, metals & mining, and
other process industries, the OSIsoft PI System® is the flexible foundation
for establishing a culture of continuous improvement at the plant, across
the enterprise, and throughout the value chain.
Who Should Attend? For more information, contact us through:
Brett Higgins - Managing Director, OSIsoft Australia Pty Ltd
Tel : +61 2 9951 8901
Email : brett.higgins@osisoft.com
Retail T&D IBM has deep, practical experience helping organisations
• CIO • GM Retail • Customer in the energy and utilities industry evolve to meet the
challenges inherent in moving to Smart Grid technology.
• GM Strategy • GM Metering Analytics Manager IBM solutions for smart grids are designed by IBM professionals who
• Manager System Control • Meter Data Manager • Marketing Manager have applied their business, industry and technological expertise to create
energy solutions that drive real business value. And IBM continues to invest
• Manager Network Panning • Manager Meter
• BDM in the industry to gain a deeper understanding of its complexities.
Data Dynamics Learn how IBM is helping the Energy and Utilities industry by visiting www.
ibm.com/smarterplanet/au/en/smart_grid/ideas/index.html?re=spf
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3. Day One – wednesday 29 June 2011
Transitioning to a Data Intensive Network 2:25 Beyond Meter Data Management:
M
ost Utilities have now come to accept that a Meter Data Management (MDM) system
will soon become part of their mission-critical IT portfolio. Large amounts of smart
8:30 Conference Registration & Welcome Coffee
meter data must be stored and managed somewhere, after all. But how much value
does that data deliver in an MDM? Isn’t the real value to your business in integrating
8:50 Opening Remarks By IQPC
that MDM data with operational network data; asset data; billing data; geospatial data;
customer demographics or other external data sets?
9:00 Opening Remarks By the Conference Chair
• he problem: Large data challenges face distributors and retailers in enabling the
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smart grid. First, we need to plan for and manage the data avalanche coming our
9:10 Smart Asset Data Capture, Management, Modelling and Analytics for way
Improved Operational efficiency
• he opportunity: Next, we need to understand the incremental value in integrating
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Ian McLeod, Chief Executive, eRgON eNeRgY various data sets. What additional insights would be available and how do we drive
value out of these insights?
9:55 Address by IBM
• he enabling technologies: What are the key characteristics of the platform and
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Paul Fechtelkotter, Energy and Utilities (E&U) Business Segment Leader, IBM
architecture to support an Integrated Analytics foundation?
• he evidence: Case studies from Utilities and other businesses who are achieving
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10:40 Morning Tea and Networking massive ROI from an integrated analytic infrastructure
D
avid Socha, Utilities Practice Leader (Europe, Middle East & Africa)
11.10 Smart City, Smart grid Initiative: What the Data Implications are For Moving TeRADATA
Towards a Smarter and More efficient Network
A
ssessing how this demonstration project will provide the industry with significant 3:10 Afternoon Tea
information on the costs and benefits of data management within Smart Grids
• valuate the information and direction of the initiative to understand how these
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trials can benefit your utility goals
Assessing Data Security
• evelop an understanding of how the data aspect of the initiative is an important
D
step to dictating how future decisions will be made by the government, electricity 3:40 Addressing Data Security Issues in Smart grid Deployment
providers, technology suppliers and consumers R
aising the data security issues in smart grids and dissecting what we can learn from
• enchmark your own processes in order to understand the use of advanced
B recent security threats
communication, metering and data collection that will efficiently manage your • The implications of not securing your systems, networks and data
electricity supply and demand. • issecting grid vulnerability & how your own data can be used to create network
D
• etermine the benefits to consumers of being able to manage their energy use by
D vulnerability and potential security threats
providing real time data and information about their energy use, estimated costs • etermining what cyber security measures are required to protect your networks
D
and savings. and customers
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an Watt, Manager, IT Strategy, Technology & Delivery - Smart Grid Operational • lanning and implementing a complete security network: the challenges associated
P
Technology & Innovation AuSgRID with implementation
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obert Craige, Security Expert
11:55 Source to Socket Situational Awareness ZIgBee ALLIANCe, uK
S
martGrid effectiveness relies upon the collection, analysis and presentation of network
data in real-time and historical context. AMI, Generation, T&D Operations, DR, DER, DA/FA 4:25 Focusing on an end-to-end Security Strategy for Your entire Network and
and market signals all represent necessary data sources that make the SmartGrid function. Protecting your Business
• oing beyond collection to the actual understanding of data within the SmartGrid with a
G T
aking a look at the security threatsweaknesses to your systemsnetworks and ways
look at data sources to support commodity, customer, and asset management to protect them
• iewing the network in a holistic manner with data analytics and end-to-end real-
V • rotecting your networks: An effective security architecture to prevent network level
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time collection for effective management and operational data visibility threats that attempt to take down the grid
• mploying event notification and visualization tools to enable situational awareness.
E • comprehensive threat defensive strategy: preventing attempts to steal electrical
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• ealising SmartGrid deployment by creating insight into past, present and future
R service (physical or network)
operations. • he importance of physical security at every communication point; Creating a
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odd Pistorese, Director, Power & Utilities centralised system to facilitate personnel and operations teams to respond to
OSISOFT physical threats
• ecuring the confidentiality of data on the system: How to protect transmitted and
S
12:40 Lunch & Networking Opportunity stored data
Shoaib Yousuf, E-Security Strategy Specialist
1:40 understanding the Cost Benefit Business Case of Data Management Systems
with a Look at Current Metering Trials and the Customer Value Proposition
• nderstanding the business led functionality of data management in order to lead
U 5:10 Closing Remarks by the Conference Chair
the design and outcome of metering trails and network management
• ssessing the value of time-of-use pricing for consumer engagement and peak
A 5:20 End of Day One
demand reduction
• ranslating customer data into usable information through analytics and programming
T 5:20 - 7:50 Workshop D
• valuating the meter data capture and its transformation into new billing systems
E
with a look at data ownership and security concerns
M
ike Dougan, General Manager Metering
eRgON eNeRgY
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4. Day two – thursday 30 June 2011
Data Analytics: Asset Management, Customer Analytics Customer Analytics
& Network Management
12:40 Lunch & Networking Opportunity
9:00 Opening Remarks By the Conference Chai
1:40 Reducing Costs and Improving Forecasting by understanding the Value of
Customer Data Analytics
9:10 INTeRNATIONAL KeYNOTe: embracing the holistic Smart grid Challenge of
Asset Management when Planning for Data Management Solutions in T&D O
utlining tangible points on how to analyse consumer data to reduce costs, increase
customer insight and improve forecasting for your business
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nhancing your understanding of how the use of data analytics can be expanded for
managing your assets. • urning your data into valuable and actionable information through customer data
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analytics
• lending data from different sources (operations & IT) to enable real time
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management of assets • he importance of gaining insights into customer energy consumption behaviour in
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order to serve and communicate with customers more effectively (outages, energy
• rawing on data analytic models to interpret and convert raw data to practical data
D
conservation schemes and reducing peak demand)
in order to monitor the health of maj or assets in real time
• anaging and making value of large quantities of data across various roles and
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• ncovering the ways to minimise your operation and maintenance costs through
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functions
data analytics
• tilising the value of data available through smart grid technology in combination
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• mplementing data analytics to tackle and pinpoint problem assets before they
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with customer attribute, attitudinal and behavioural data
cause issues such as monitoring the health of dashboards, lifecycle costing and
analysis, load profiles and trends and failure event analysis. A
ndrew hager, Customer Analytics Manager
eNeRgeX
• alculating maintenance ROI effectively
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hor hjartarson, Manager System Reliability
TORONTO hYDRO, Canada 2:25 Roundtable Discussion: Turning utility Data into Profitable Information and
Creating end-user Value Proposition
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onvert the influx of data into information that can be used to create value and save
9:55 Assessing the Data Life Cycle within the Smart grid and how to Best
costs while providing customers with a true value proposition
Manage It
• Creating benefits for your consumer base and for the utility using data analytics
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nderstanding what a data life cycle is, how it can affect your business decisions and
how those decisions will help you manage your vast data resources • onverting your volumes of data into a value proposition by providing customers
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with the data they want and with the data that will serve them
• omprehending the data life cycle and its role in streamlining your business processes
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• Developing a business strategy based on your customer analytics
• dentifying the processes involved in data management that will lead to effective
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data usage • ooking to the future development of customer analytics and customer information
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systems in order to stay ahead of the competition
• ddressing the essential aspects of the data life cycle for designing effective data
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management strategies F
acilitated by Lance hoch, Director
Oakley greenwood
• ooking at best practice procedures in handling data at different points in its life
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cycle in order to maximise the value of data
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ucas Millmore (Pending final appoval), Manager System Control 3:10 Afternoon Tea and Networking
ACTeW AgL*
3:40 Taking the Customer Centric Approach to Data utilisation to Optimise
10:40 Morning Coffee and Networking Consumer engagement
• Harnessing the commercial value of data and enhancing the customer experience
11:10 understanding the Network, Considerations for Obtaining Information by • Treating each customer as an individual
Data Mining • Understanding consumption profiles to optimise data modelling and planning
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he presentation is based on the premise that data mining tools are being used by • Privacy and data protection concerns
people in utilities that have historically not been actively involved with SCADA and D
avid Prins, Director
metering data. Report run off raw data without an understanding of how the raw data eTROg CONSuLTINg
is being sorced can result in a misleading representation of what is happening on a
network. The presentation shall discuss issues such as missing data, flat lining, range 4:25 Wrap up Roundtable Discussion: Assessing the Value of Data Management
control, signed data, events generated during testing, field time verses logged time, and Innovation around Billing Systems
order of magnitude and variations due to network switching.
• Conducting real time trials to evaluate cost benefit
• Managing missing data and flat lining,
• Understanding cost of platform and technology as well as implementation cost
• ow valid is a data point, considerations for order of magnitude, range control and
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• Evaluating new billing platforms and new means of data management
signed data,
• Reviewing existing meter codes – understanding access, storage and ownership
• Handling data events generated during testing and network switching
• Implications of the time validity of data; field time verses logged time
5:00 Closing Remarks by the Conference Chair
graeme McClure, Engineering Lead Smart Networks - Network Automation
SPAuSNeT
5:10 End of Main Conference
11:55 Developments in IT relating to Power Plant efficiency in Remote Locations
• nsuring safety and reliability of supply to remote regions and locations with off grid
E 5:10 - 7:40 Workshop e
power stations
• pplying a systematic approach to generation needs through data analysis to match
A
design of operational capabilities of new and existing systems
• nderstanding the infrastructure and IT challenge in delivering services to
U Visit our
isolated areas with a look at the benefits of a smart grid in enabling remote power
management download centre for
• ntegrating data analysis and system development for efficient ongoing
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management of IT systems and network efficiency whitepapers podcasts
J
ames Deakon, General Manager Knowledge and Technology
hORIZON POWeR
and much more
www.gridsdatamanagement.com.au
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5. Pre-Conference workshops – tuesday 28 June 2011
Workshop A 9:00 - 12:00
How to Develop & Implement Asset Analytical Tools and Empowering the Smart Grid
for the Business
The installation of smart meters and increased system monitoring through your Smart Grid is a • ommunicating key concepts that will be essential to your business
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precursor to the enormous increase in data and the changes that are taking place in the energy • he importance of an organization cross functional approach in developing an end-to-end data
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sector. In order to properly handle this massive increase in data organizations will require the based decision regime.
development of a proper data models and governance. Asset Management is increasingly more • xamples of proven Smart Grid Implementation and how data has been transformed into smart
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focused on predicting system deficiencies and ensuring that investments and maintenance information for use in intelligent analytical tools
decisions are surgically correct and therefore the need for vastly improved and accurate tools • he importance of data governance to ensure operational continuity and that ultimate business
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that require expedient, validated and smart data. This workshop is designed to showcase how benefits are achieved
Asset Management has evolved and the importance of smart real time system information. After About Your Workshop Facilitator:
this workshop, you will be able to position the need for the value of asset management tools and Thor Hjartarson, Manager System Reliability, TORONTO HYDRO, CANADA
methods, build a business case for your smart grid technology, communicate the key concepts,
address your current level of governance and identify areas where you need to upgrade. Thor has over 20 years of management and leadership experience in the electric distribution
industry where he held progressive roles with Iceland State Electricity, Acres International,
Session 1: Evolving Operational and Asset Management Tools
Kinectrics and is currently the Manager of System Reliability Planning at Toronto Hydro where he
• here is the T&D business heading today and why are there stronger requirements in planning
W leads a large asset management division with responsibilities of planning, grid modernization,
and operation reliability analysis and system studies. Thor has worked throughout his career on advancement
• nderstanding the importance of asset analytical tools, what they are and why they are needed
U of asset management principles and is one of the founders of the Health Index methodology in
• eveloping Maintenance and Investment plans through risk management tools that are built on
D utility asset condition assessment as well as the implementation of risk based planning which has
in-depth condition and health monitoring. recently been demonstrated in the cover story of TDWorld magazine (October 2010 issue). Over
• he compromise between Requirements, Analytical Possibilities, Communication and Data
T the last few years Thor has been leading Toronto Hydro’s Smart Grid team in its implementation
availability of grid modernization solutions as well as the resulting data analytics and he has been involved in
• ealize that more accurate business tools provides direct financial returns for your business
R numerous speaking engagements on the subject throughout North America. Thor holds a Master
and more effective use of IT assets of Applied Science Degree from the University of British Columbia and a Bachelor of Science
Session 2: Smart Grid Programs: Getting the Message Across to Key Decision Makers Degree from the University of Iceland, both in Electrical Engineering, and is also a registered
• ositioning the Smart Grid benefits in terms of better business solutions in operation and asset
P Professional Engineer in Ontario as well as a senior member of IEEE.
management
12:00 - 1:00 Networking Lunch
Workshop B 1:00 - 4:00
Overcoming Complexity Issues of Data Security and Two Way Communication Systems
As the intelligent network and its components mature the complexity of data exchange and two Session 3: The Future of Data and Smart Grid Security
way communications will increase. The need to have a constantly evolving security infrastructure • Where will the security infrastructure evolve towards?
capable of adding layers of security protocols to protect the network will be paramount. This • Ways to ready yourself for future attacks and threats
workshop will cover the different security threats and ways to address them while also looking • eeping your future intelligent networks safe by applying data analytics and future
K
ahead to the data security threats of the future. modelling techniques
Agenda: Confirmed:
Session 1: Types of Data Security Threats Robert Craige, Security Expert, ZIGBEE ALLIANCE, UK
• Cyber Security: Can we learn from the threats to the information highway Robert has been Chair of the ZigBee Alliance Security Task Group since September 2006 and was
• Data breaches and addressing your responsibilities and liabilities MAC/Security Technical Editor for the IEEE 802.15.4-2006 wireless networking standard, which
• issecting the forms of security threats and discovering the implications of these threats
D is widely used in sensor network and Smart Grid and Smart Metering deployments. He is currently
to your data Co-chair for the ZigBee IP Specification and a Security Editor for the ZigBee SE 2.0 specification.
Session 2: How to Address Security Threats He is also Co-chair for the Internet Engineering Task Force (IETF) Lightweight Implementation
• How to manage your security threats Guidance working group. He currently works as a consultant for the Pacific Gas and Electric
• What measures need to be taken company in the Standards and Security areas. Prior to that, he was a Systems Architect at
• Data encryption a necessity for consumer information protection Jennic Ltd. (now part of NXP Semiconductor), where he architected the first ever system-on-chip
• Defining and standardising security protocols & interfaces 802.15.4 device and was a major contributor to Jennic’s ZigBee and 802.15.4 stack design
and development.
4:00 - 4:30 Afternoon Tea
Workshop C 4:30 - 7:30
Effective Methods to Translate Data Capabilities into a Vision of Accurate
Customer Behaviours
Use this opportunity to critically analyse the issues with predictive modelling. Learn how to • olling out over 3 billion raw data points to the business in user friendly platforms with the
R
effectively solve the problems associated with poor data quality resulting in a lack of insight. simulation model
Andrew will present a case study on an urban growth simulation project ENERGEX has recently • imulating growth at various network design elements (eg traditional network infrastructure
S
completed that will demonstrate the ability to model large amounts of data whilst overcoming data like feeders or substations) or non traditional planning elements like suburb or council
quality issues to integrate a highly intelligent growth model into ENERGEX design and forecasting • ombining growth modelling with smart grid strategies to improve and assist with cost benefit
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strategies. Andrew will talk through and demonstrate how ENERGEX apply the billions of data and operational strategies
points developed via the model at a business user level as well as provide insight into Smart Grid About Your Workshop Facilitator:
planning strategies Andrew Hager, Customer Analytics Manager, ENERGEX
What you will take away: Andrew has been working in the Electricity industry for 5 years in a variety of roles, including
• reate a strategy which can be customised to your business priorities and implemented
C business management, contractual and relationship management and business planning and
delivering successful organisational change modeling. Prior to this Andrew spent 8 years working in the travel and tourism industry in
• uccessfully manage timing differences in forecasting models through the implementation
S commercial analyst and sales roles.
of a best practices framework Andrew’s current role with ENERGEX is to manage ENERGEX’s Customer Analytics department
• llowing a cross-section of applications and outsourced services operate under the same
A that is leading innovation in the development and integration of customer information and analytics
business focus strategies and models to assist in the investment and development of ENERGEX’s $8b network.
BOOK NOW! T
+61 2 9229 1000 F
+61 2 9223 2622 E
registration@iqpc.com.au W
www.gridsdatamanagement.com.au

6. evening workshops – 29 & 30 June 2011
wednesday 29 June 2011
Workshop D 5:20 - 7:50
How to Ensure the Control Room Systems, People and Processes are Ready for the
New Control Environment
Taking the current control room systems and training, this workshop will primarily allow attendee About Your Workshop Leader:
to asses them under a microscope to find the gaps in today’s and the future technology for the Lucas Millmore, Manager System Control, ACTEWAGL*
control of smart grid. Lucas is the Operations Manager for the Sub transmission, HV and LV networks in the Australian
What you will take away: Capital Territory (ACT), managing the real time electrical network. He is responsible for the
• hat the future could bring - the look at the current horizon in respect to control and
W electrical utilities emergency response and Call Centre, SCADA and Distribution Management
operational departments System (DMS) operating platforms, GIS and CAD services for ActewAGL. Lucas currently sits on
• ata and alarm management - Looking at how the new system and process will need to be
D the ACT Emergency Management Committee and the Joint Operational Planning Group along with
changed to met the new world other industry committees. Having previously worked as the Control Room Manager where he
• People and training - What will be expected of the control room of the future was responsible for the day to day operational requirements for the ActewAGL Electricity network,
• ystems and support - What will be driving the new control and the systems and support that
S Lucas is currently involved with a number of projects from communications and systems upgrades
will need to be considered to ensure this can be delivered enabling other Smart Grid applications within ActewAGL.
• ringing this to the smart level - Getting on the smart grid bandwagon to ensure that the
B Prior to joining ActewAGL he worked for Energex, the Electrical Utility supplier for the South East
control room is not forgotten Queensland area for 12 years as a Network Operations Supervisor, Network Controller and a
Network Designer. He was involved in the migration of their DMS to a new platform as the Network
Business Integrations Team Leader and managed Energex’s network contingencies for three years
including the 2003 Rugby World Cup and was the network technical contact for the Gold Coast
area for Energex.
thursday 30 June 2011
Workshop E 5:10 - 7:40
Effectively Utilising your Data to Provide Billing Solutions
With an unprecedented amount of data coming into play with intelligent infrastructure and the About Your Workshop Facilitator:
smart grid, many utilities are looking towards having automated billing systems. With the influx of Mike Dougan, General Manager Metering, ERGON ENERGY
all this data, particular areas of interest are how to handle large quantites of data feeds especially Mike has worked the electricity industry in Victoria (SECV, ESV and Powercor) and Queensland
if they’re generated through different types of technologies. This workshop will cover those aspects (Ergon) since 1974 (35 years). He has had many roles from starting as an apprentice electrician
and explore the innovation in technology that will enable utilities to provide tailored billing systems in the SECV Latrobe Valley operations through various roles as an engineer in distribution and
for better consumer engagement and system performance. sub transmission system design, system planning and major project management. With the
Agenda: privatisation of the Victorian industry Mike worked on the sale of Powercor, then took on a role
Session 1: Addressing Current Shortfalls in Billing Systems including market Operations, Network Pricing and major customer connections at Powercor until
• eviewing current billing systems with regards to data flow and information accuracy from a
R leaving in 1999. At Ergon Energy, from August 2001 Mike was the Manager Network Connection
customers perspective and Pricing until February 2007 when Mike accepted the role of General Manager Metering at
• ddressing the challenges utilities will face with regards to data management and analysis for
A Ergon Energy. Mike is based in Townsville, Queensland. The Metering team at Ergon Energy are
effective customer engagement managing an AMI pilot on Magnetic Island in north Queensland and preparing to deploy about
• Designing metering systems with both the customer and utility benefits in mind 14,000 meters in a depot area AMI pilot in Central Queensland.
• valuating the benefit of effective data management and billing systems to the entire supply
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chain
Session 2: Overhauling your CIS & Billing Systems
• Choosing the right solution for your organisation
• Recognising that the market opportunity for CIS & Billing solutions is now
• Gaining a competitive advantage through your CIS & Billing Systems
• Evaluating the role of customer application
BOOK NOW! T
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www.gridsdatamanagement.com.au

7. Register Early & Save!
WHeRe xxxxxxxxxxxxxxxxxxx
Waters edge, sydney
Tel: xxxxxxxxx fax: xxxxxxxx
To speed registration, please provide the priority code located on the mailing label or in the box below. www.gridsdatamanagement.com.au
WHen? 28 - 30 June, 2011
ENQEW
Team DiscounTs
IQPC recognises the value of learning in teams.
Take advantage of one of these special rates:
 Register a team of 3 to the conference at the same time from the
same company and receive $500 discount
 Register a team of 4 to the conference at the same time from the
same company and receive a free pass for a 5th delegate
 Ask about multi-event discounts. Call + 61 2 9229 1000
for more details
Please note: Only one discount applies
accommoDaTion
The lido group are the official booking agent for the data management
Within the smart grid event.
The lido group have negotiated event rates at a range of hotels for all
attendees of this event.
To take advantage of these rates & book direct on the website, please
go to www.gridsdatamanagement.com.au and click on the Venue &
Accommodation page.
20035.001 QUICK and EASY WAYS to REGISTER
TElEphonE +61 2 9229 1000
FAX +61 2 9223 2622
IQPC’s EmAIl registration@iqpc.com.au
WEbSITE www.gridsdatamanagement.com.au
SMART GRIDS mAIl IQPC, Level 6, 25 Bligh Street, SYDNEY NSW 2000
SERIES  RegisTeR me for Data management
within the Smart Grid
PLus Workshops A B C D E
(PhoToCoPy ThIs form for AddITIonAl delegATes)
Data ManageMent
DELEGATE 1 [fIrsT nAme] [sUrnAme]
within the SMart griD PosITIon
emAIl
DELEGATE 2 [fIrsT nAme] [sUrnAme]
Utilising Data for Next Generation Network Management, Process
Automation & Customer Engagement PosITIon
EARlY bIRd SAVE emAIl
pACKAGES *register & pay $400 STAndARd pRICE DELEGATE 3 [fIrsT nAme] [sUrnAme]
before 20th April 2011
Conference Only $2999 + GST = $3298.90 $3399 + GST = $3738.90
PosITIon
Conference + 1 Workshop $3649 + GST = $4013.90 $4049 + GST = $4453.90
emAIl
Conference + 2 Workshops $4697 + GST = $5166.70 $5097 + GST = $5606.70
orgAnIsATIon
Conference + 3 Workshops $5396 + GST = $5935.60 $5796 + GST = $6375.60
Address
Conference + 4 Workshops $6095 + GST = $6704.50 $6495 + GST = $7144.50
PosTCode
Conference + 5 Workshops $6794 + GST = $7473.40 $7194 + GST = $7913.40
* Payment must be received by IQPC prior to 5pm AEST on the cut-off date. TelePhone ( ) fAX ( )
2 WAYS TO SAVe!
#
Registrations received without payment or a Government PO will incur a processing fee of $99 + GST = $108.90 APPROVING MANAGER [fIrsT nAme] [sUrnAme]
per registration. Book early for huge
* Please send me set(s) of AUdIo ComPACT dIsCs and PresenTATIons Cd at $878.90 eARLY BIRD savings.
($799 plus gsT) or $603.90 ($549 plus gsT) Presentations Cd only Book as a TeAM, PosITIon
* Please keep me informed via email about this and other related events save & benefit as a team.
emAIl
NOTE: PAYMENT IS DUE WITHIN 7 DAYS FROM REGISTRATION TO SECURE YOUR PLACE. Registrations received without payment
or a Government PO will incur a processing fee of $99+GST = $108.90 per registration. Payment prior to the conference is mandatory
for attendance. Payment includes lunches, refreshments, a copy of conference presentations via FTP website or workbook and all * CheQUe enClosed for $ (Please make cheques payable to: IQPC)
meeting materials. If payment has not been received two weeks before the conference, a credit card hold will be taken and processed.
This card will be refunded once alternate payment has been received.
PleAse ChArge * American express * Visa * masterCard * diners Club
PrIVACy - yoUr ChoICe
Any information provided by you in registering for this conference is being collected by IQPC and will be held in the strictest confidence. It will
be added to our database and will be used primarily to provide you with further information about IQPC events and services. By supplying your CredIT CArd nUmBer
email address and mobile telephone number you are agreeing to IQPC contacting you by these means to provide you further information about
IQPC products and services. From time to time IQPC may share information from our database with other professional organisations (including
our event sponsors) to promote similar products and services. Please tick the box below if you do NOT want us to pass on your details.
To amend your current details, advise of duplicates or to opt out of further mailings, please contact our Database Integrity Maintenance Department,
Level 6, 25 Bligh Street, SYDNEY NSW 2000. Alternatively, email database@iqpc.com.au, call 02 9229 1028 or fax 02 9223 2622.
AmeX 4 dIgIT Code eXPIry dATe
* I do not wish to have my details made available to other organisations
IQPC CAnCellATIon And PosTPonemenT PolICy: for deTAIls of IQPC’s nAme of CArd holder [PleAse PrInT]
CAnCellATIon And PosTPonemenT PolICy PleAse VIsIT: www.iqpc.com.au
© 2011 IQPC ABn 92 071 142 446 All rIghTs reserVed. The format, design, content and arrangement
of this brochure constitute a copyright of IQPC. Unauthorised reproduction will be actionable by law.