- The survey asked CAT bus riders questions about their awareness and use of the free WiFi available on buses. - Most respondents (82.55%) were aware that CAT buses have free WiFi, but some (17.45%) were not aware. - Of those aware of the WiFi, 60% reported using it, while 37.45% do not use it. - Smartphones were the most commonly used device for internet access while riding, as reported by 67.64% of respondents.

1. 82.55% 227
17.45% 48
0.00% 0
Q1 Did you know CAT buses have free Wifi
(wireless internet access)?
Answered: 275 Skipped: 0
Total 275
Yes
No
Don't know
what Wifi is
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes
No
Don't know what Wifi is
1 / 9
Wifi on CAT Buses SurveyMonkey

2. 60.00% 165
37.45% 103
2.55% 7
Q2 Do you use Wifi on CAT buses?
Answered: 275 Skipped: 0
Total 275
Yes
No
Not applicable
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Yes
No
Not applicable
2 / 9
Wifi on CAT Buses SurveyMonkey

3. 67.64% 186
11.27% 31
2.18% 6
18.91% 52
Q3 What kind of electronic device do you
use most for internet access while riding
CAT buses?
Answered: 275 Skipped: 0
Total 275
# Other (please specify) Date
1 andoid 1/23/2015 1:01 PM
2 Kindle 1/22/2015 3:18 PM
3 Kindle 1/22/2015 3:18 PM
4 Ïlip Phone 1/22/2015 11:26 AM
5 Tried using my tables it was too slow 1/22/2015 9:49 AM
6 Kindle Fire 1/21/2015 5:10 PM
7 None 1/21/2015 3:37 PM
8 none 1/21/2015 1:46 PM
9 TracFone 1/21/2015 11:40 AM
10 do not use; read paper or book 1/21/2015 11:05 AM
11 I don't access the internet while riding the bus currently 1/21/2015 10:44 AM
12 none just want to get from one place to another and not disturb anyone else 1/21/2015 9:33 AM
13 both smart phone and a tablet 1/21/2015 9:14 AM
Smart phone
Tablet
Laptop
Other (please
specify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Smart phone
Tablet
Laptop
Other (please specify)
3 / 9
Wifi on CAT Buses SurveyMonkey

4. 14 None 1/21/2015 8:15 AM
15 i don't have internet on my phone or other device. 1/21/2015 8:07 AM
16 None 1/21/2015 8:07 AM
17 cell phone 1/21/2015 8:02 AM
18 Do not use electronic device 1/21/2015 7:59 AM
19 Ipod 1/21/2015 7:59 AM
20 Do not have any 1/21/2015 7:58 AM
21 none 1/21/2015 7:56 AM
22 Smart phone & tablet - when it works 1/21/2015 7:56 AM
23 Don't have mobile device 1/21/2015 7:53 AM
24 Kindle 1/21/2015 7:51 AM
25 Presently do not own a smart phone or tablet 1/21/2015 7:50 AM
26 Kindle 1/21/2015 7:38 AM
27 none 1/21/2015 7:31 AM
28 do not use any device on CAT bus 1/21/2015 7:27 AM
29 None while riding 1/21/2015 7:22 AM
30 ipod touch 1/21/2015 7:22 AM
31 dont use 1/21/2015 6:57 AM
32 None 1/21/2015 5:33 AM
33 "kindle fire hd 1/21/2015 4:59 AM
34 Ipod 1/20/2015 8:47 PM
35 n/a 1/20/2015 7:59 PM
36 None 1/20/2015 7:47 PM
37 Both iPhone and iPad depending on day. But often can't connect because of inoperable log-in screen 1/20/2015 7:26 PM
38 do not access internet while riding CAT buses 1/20/2015 7:13 PM
39 you need to rethink this question, and ask electronic question we would use if we knew you guys had wifi 1/20/2015 6:32 PM
40 Don't use any. 1/20/2015 5:41 PM
41 kindle 1/20/2015 5:20 PM
42 Kindle 1/20/2015 4:52 PM
43 kindle 1/20/2015 4:50 PM
44 I do not access the internet while riding the CAT bus, only have a dumb cell phone 1/20/2015 4:19 PM
45 not applicable 1/20/2015 3:47 PM
46 None 1/20/2015 3:47 PM
47 none 1/20/2015 3:46 PM
48 N?A 1/20/2015 3:46 PM
49 iPod Touch 1/20/2015 3:46 PM
50 none 1/20/2015 3:45 PM
51 Kindle fire 1/20/2015 3:42 PM
4 / 9
Wifi on CAT Buses SurveyMonkey

5. 52 all of the above 1/20/2015 3:42 PM
5 / 9
Wifi on CAT Buses SurveyMonkey

6. 45.45% 125
29.45% 81
2.18% 6
0.36% 1
8.73% 24
13.82% 38
Q4 In reference to the electronic device you
noted using in the previous question, which
operating system does your device use to
access the internet?
Answered: 275 Skipped: 0
Total 275
Andoid
Apple (iPhone)
Windows Phone
Blackberry
Not sure
Not applicable
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Andoid
Apple (iPhone)
Windows Phone
Blackberry
Not sure
Not applicable
6 / 9
Wifi on CAT Buses SurveyMonkey

7. 55.64% 153
11.64% 32
7.27% 20
25.45% 70
Q5 If you already knew that CAT buses
have free Wifi but you do not use it to
access the internet on your electronic
device, what is the reason you don't use the
free Wifi on CAT buses?
Answered: 275 Skipped: 0
Total 275
# Other (please specify) Date
1 It doesn't work most days 1/25/2015 7:07 PM
2 Many times, I am not able to get onto the interenet on the bus. It seems that there may not be enough Wifi
conections because I have a lot of trouble using the Wifi.
1/23/2015 8:33 AM
3 every time I open the WiFi it tells me to sign in.when I do it takes me to the cattransit website. while I'm on the site
the WiFi is on when I leave to go to the website I need the WiFi for it goes away and a question mark shows up
and ask me to sign in again
1/22/2015 5:48 PM
4 Do not use FREE WIFI 1/22/2015 11:26 AM
5 No need to. 1/21/2015 3:37 PM
6 Just never needed to. Thank you. 1/21/2015 11:40 AM
7 the internet never works. my device says "no internet service" when I connect to the CAT Wifi. It used to work but
hasn't for several months.
1/21/2015 10:50 AM
8 i do use it - sometimes it is good, but it is very slow at times, and alols doesn not work at all 1/21/2015 9:50 AM
9 don't want to distrub other riders just want transportation 1/21/2015 9:33 AM
Not applicable
Too slow
Security
concerns
Other (please
specify)
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Answer Choices Responses
Not applicable
Too slow
Security concerns
Other (please specify)
7 / 9
Wifi on CAT Buses SurveyMonkey

8. 10 There are times when it does not work on the bus 1/21/2015 8:58 AM
11 have problems with Motion Sickness 1/21/2015 8:15 AM
12 Short ride...talk to a friend 1/21/2015 8:15 AM
13 Never works properly, doesn't stay connected, way too slow. 1/21/2015 8:14 AM
14 I don't live by my phone. Only ride bus for about 20-25 minutes. 1/21/2015 8:07 AM
15 I do use and it is slow. 1/21/2015 8:01 AM
16 I did not know that CAT buses had Wifi, but will use it in the future 1/21/2015 7:59 AM
17 Do not have an electronic device 1/21/2015 7:59 AM
18 I do use it 1/21/2015 7:58 AM
19 Do not have a smart phone - only a tracfone 1/21/2015 7:56 AM
20 sometimes it isn't turned on & other times it just doesn't work 1/21/2015 7:56 AM
21 Buffering issues 1/21/2015 7:55 AM
22 I used to, but eventually I realized that it simply... stopped working. More severely than I would classify as "too
slow," it seemed like a complete stopage of usability. So I just use the 3/4G.
1/21/2015 7:53 AM
23 I already answereed that I do use the service, so why am I required to answer this question? How about asking
important questions like how more afternoon trips to the West shore would be nice, and weekend service too. As
a New Cumberland Rider, that matters more than having wifi. Thank you!
1/21/2015 7:52 AM
24 The few times it is available it is too slow to be effective. 1/21/2015 7:47 AM
25 I just relax on comute 1/21/2015 7:41 AM
26 commutetime is shut down time, I chillax on the trip home 1/21/2015 7:31 AM
27 It's either too slow, or doesn't work at all. Quite frankly, it's useless. 1/21/2015 7:27 AM
28 Doesn't work on all buses and is slow so don't even check anymore. 1/21/2015 7:13 AM
29 Didn't know about it. 1/21/2015 6:36 AM
30 was super slow previously, also, the wifi connection has been asking for a password since december 1/21/2015 5:49 AM
31 don't have smaft phone 1/21/2015 5:33 AM
32 Difficult to "log in or join" the wifi 1/21/2015 4:04 AM
33 I didn't know they had it 1/20/2015 10:41 PM
34 Your wifi never works . You changed the log on and by the time you connect it's time to get off. Please go back to
open log in . It would be great to use but not how you have it configured. Some drivers will re-boot the bus if the
wifi isn't working but most driver don't know how too or just don't care .
1/20/2015 9:44 PM
35 Usually doesn't work/ connect 1/20/2015 8:47 PM
36 did not know Cats had Wi-Fi !!! 1/20/2015 8:17 PM
37 Many times doesn't work / slow 1/20/2015 8:13 PM
38 My ride is less than 10 min. Would use WiFi if longer. 1/20/2015 7:47 PM
39 dont know how to use wifi 1/20/2015 7:39 PM
40 cant connect 1/20/2015 7:28 PM
41 Try to use but often it goes to a supposed log-in screen that won't ever access the CAT wifi 1/20/2015 7:26 PM
42 cat's system hasn't let me connect for a while now 1/20/2015 7:09 PM
43 i leave my tablet at home 1/20/2015 6:50 PM
44 again, didn't know and why make this question require an answer? 1/20/2015 6:32 PM
8 / 9
Wifi on CAT Buses SurveyMonkey

9. 45 Can never get on. doesn't connect 1/20/2015 6:18 PM
46 I use the wifi, it's great! 1/20/2015 5:27 PM
47 Seldom works. 1/20/2015 5:26 PM
48 most of the time t does not work other times its too slow 1/20/2015 5:23 PM
49 It is slow and doesn't always connect. 1/20/2015 4:58 PM
50 Have unlimited data plan 1/20/2015 4:55 PM
51 slow and rarely connects or keeps the connection 1/20/2015 4:50 PM
52 do use it 1/20/2015 4:38 PM
53 Doesn't work most of the time. 1/20/2015 4:30 PM
54 Ever since a few months a go, every time I try to access Wi-Fi on the buses, it asks to log in. But there is no way
to login.
1/20/2015 4:22 PM
55 doesn't work. Goes to cats main page and doesn't connect 1/20/2015 4:21 PM
56 Don't have an electronic device that can access the internet 1/20/2015 4:19 PM
57 no particular reason. Very seldom use internet on bus 1/20/2015 4:06 PM
58 to slow. sometimes it disconnects alot 1/20/2015 4:01 PM
59 sometimes the access points are not setup correctly. I can ping the Gateway but I cannot get on the internet 1/20/2015 3:54 PM
60 Sometimes I forget! 1/20/2015 3:50 PM
61 I do use it 1/20/2015 3:48 PM
62 When I do use the WiFi the signal is Intermittent. I have Sprint and the Wifi is Verizon shouldn't matter. 1/20/2015 3:46 PM
63 Sometimes it doesn't connect to the net. 1/20/2015 3:46 PM
64 n/a 1/20/2015 3:46 PM
65 I was never able to successfully log on. When I try to log on it takes me to the cat website and then nothing
happens. There are no instructions.
1/20/2015 3:44 PM
66 Mostly it's turned off and I can't connect to it. 1/20/2015 3:44 PM
67 have difficulty connecting to my email provider using CATs Wifi 1/20/2015 3:43 PM
68 last year it was better n used to use it. but now doesn't connect at all.slowness 1/20/2015 3:43 PM
69 Trouble connecting to Wifi, CAT website keeps popping up when I try to search something 1/20/2015 3:43 PM
70 lately it requires a password or the driver doesn't have it on 1/20/2015 3:42 PM
9 / 9
Wifi on CAT Buses SurveyMonkey