So you’ve heard about the growing senior population. You have begun or expanded development, preservation, and repair programs for elderly housing. But is that enough? For seniors to age in place they need services. Can your organization provide both the housing and services? Hear from your peers on how they did it and why it’s important

1. D7:“Aging in Place: Housing and Services for a Growing
Elderly Population”
Benefits of Service Coordination
Judith Chavis
Executive Vice President/Public Policy & Special Projects
American Association of Service Coordinators
December 7, 2012
2012 National Rural Housing Conference
Hyatt Regency Washington, Capitol Hill
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2. Benefits of Service Coordination
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958
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3. Brief Overview of AASC
• Established in 1999 in response to service coordinators who wanted a
national voice to legitimize profession
• Non-profit membership organization with 3,000+ members who serve
low-income families, seniors and people with disabilities in public,
subsidized or other affordable housing environments
• Established a national professional standards of practice, code of
ethics and certificate program for the service coordinator profession
• Provides technical assistance, training, educational opportunities,
information on models of “best practices” and guidance in service
coordinator program implementation
• Provides policy advocacy on issues affecting services-enhanced,
subsidized and affordable housing
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958
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4. Statistics on Service Coordination Programs
Multifamily Properties for Seniors and People with Disabilities:
• There are approximately 12,221 properties that are eligible for HUD-funded Multifamily
service coordinator grants*
• There are 4,145 properties for seniors and people with disabilities that have a service
coordinator (34% of the total of eligible properties)*
• Of the properties that have a service coordinator, 1,621 are funded through HUD service
coordinator grants*
• Of the properties that have a service coordinator, 2,207 fund the position through their
operating budget*
• Of the properties that have a service coordinator, 230 fund the position through their
residual receipts*
• Of the properties that have a service coordinator, 87 fund the position by other unknown
means
• There are 3,931 properties without a service coordinator*
*October 2011 data and all numbers are approximate
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958
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5. Benefits of Service Coordination
For the Residents:
•Keeps seniors living “independently” by providing links to supportive services
•Decreases premature institutionalization by increasing the availability of services
•Enhances self-esteem and self-sufficiency by promoting involvement and participation in the “life” of
the property and in the community
•Increases safety as needs for assistance are more quickly recognized and addressed
•Supports a healthy and positive social environment that promotes a sense of fellowship and
community, and a greater connection to the surrounding community through a mutual exchange of
resources and activities
•Increases respect for residents’ choices due to the service coordinator’s support, advocacy, and role
as a liaison with management and the community, family, and service providers
•Relieves tensions associated with mixed populations, cultural and ethnic diversity, and alcohol and
substance abuse
•Improves the quality of services that residents receive through regular contact with outside agencies
and an onsite presence.
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958
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6. Additional Benefits of Service Coordination
For the Property:
The following is a list of the benefits identified by owners and managers who have incorporated a
service coordinator program within their developments.
•Prevention of unnecessary apartment vacancies (eviction; unnecessary nursing home placement)
•Reduction in apartment damages
•Decline in 'persistent' housekeeping concerns
•Decline in premature apartment turn-over
•Enhances facility image by increasing awareness of the property through networking with agencies
and community representatives
•Provides an ability to intervene in the early stages of any resident crisis
•Helps management maintain their daily schedules without interruption by resident’s health, family, or
personal crises
•Elevated self-esteem of residents (while reducing dependency on management)
•Heightened sense of 'community' among residents and staff
•Increased awareness by management staff of available community services
•Raised awareness about aging concerns by facility staff
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958
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7. Benefits and outcomes of the service coordinator program
The information contained in the following charts was extracted from the
AASCOnline web-based documentation and data tracking system. The data was
entered into the system by more than 1,000 service coordinators.
This system was developed by AASC in collaboration with the Pangea
Foundation* and was designed to meet the documentation, assessment,
monitoring and reporting needs of service coordinators working in senior and
adult disabled housing communities.
Currently, there are 1,697 properties using the AASCOnline system
*www.pangeafoundation.org
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958
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8. Measuring the Impact of Service Coordinators on
the Lives of Low-Income Elderly
This chart represents the number of residents living in the properties using the AASCOnline system as well as
the number of residents being assisted by the service coordinator.
On average, 72% of the residents living in properties using the AASCOnline system have utilized the services
and assistance of the service coordinator.
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958
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9. Aging in Place
Increasing access to home and
community-based services for seniors
living independently in affordable
housing keeps them living in their own
homes longer and has an immediate and
measurable impact on keeping them out
of higher cost-of-care facilities.
In 2011, the national annual average of
nursing home care equaled $78,110
compared to the annual average cost of
assisted living ($41,724). Clearly,
providing access to home and
community-based services for seniors
living independently are significantly less
- $19 to $21/hour – yielding significant
savings of public funds.*
*Source: MetLife Mature Market Institute;
(October 2011) "The 2011 MetLife Market
Survey of Nursing Home, Assisted Living, Adult
Day Services and Home Care Costs"
(https://www.metlife.com/assets/cao/mmi/publicat
ions/studies/2011/mmi-market-survey-nursing-
home-assisted-living-adult-day-services-costs.pdf)
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958 9

10. Measuring the Impact of Service Coordinators on
the Lives of Low-Income Elderly
This chart represents the ages of residents living in the properties using the AASCOnline
system with 3 or more Activities of Daily Living (ADLs) needs and were considered
FRAIL.
These residents represent 3% (4959 out of a total of 164,163) of all residents living in
properties using the AASCOnline system in 2011
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958
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11. Measuring the Impact of Service Coordinators on
the Lives of Low-Income Elderly
This chart represents the number of residents that vacated their apartments in 2011 of the
properties using the AASCOnline system.
Of the residents that vacated their apartments: 1% moved to a nursing home, <1% moved to
an assisted living facility and 3% passed away while residing in the property. 89% of the
residents residing in properties using the AASCOnline system continued to live
independently through access to services and assistance from the service coordinator.
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958
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12. More than 2 million Services Delivered
In 2011, more than 2.4 million services were provided to the 164,000+ residents being tracked in AASCOnline. Of the
residents that used the service coordinator, the average number of services per resident increased to 21. In 2010, the average
number of services provided was 19. In 2009, an average of 15 services were provided to each resident being served at
AASCOnline user properties, and in 2008, the number of services provided per resident was14.
This suggests that, as residents age, having a service coordinator on-site is valuable to both the residents and the property. The
higher incidents of frailty results in a greater need for services. Providing access to services, benefits and supports allows elderly
residents to remain living independently at the property longer, rather than moving to a higher level of care.
American Association of Service Coordinators www.servicecoordinator.org 614-848-5958 12

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American Association of Service Coordinators www.servicecoordinator.org 614-848-5958

14. D7:“Aging in Place: Housing and Services for a Growing
Elderly Population”
Benefits of Service Coordination
Judith Chavis
Executive Vice President/Public Policy & Special Projects
American Association of Service Coordinators
www.servicecoordinator.org
jchavis@servicecoordinator.org
P.O. Box 1178
Powell, OH 43065
614-848-5958
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