Cyber Police Portal all Procedure. .pptx

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STANDARD OPERATING PROCEDURE
FOR
NATIONAL CYBER POLICE PORTAL
(www.cyberpolice.nic.in)
INDIAN CYBERCRIME COORDINATION CENTRE (I4C)
-: PRESENTED BY :-
C/585 AVIJIT SARKAR, WBCCW

 Background :-
Ministry of Home Affairs, Government of India is implementing a scheme called ‘Indian Cyber Crime Coordination
Centre (I4C)' to deal with cyber crimes in a coordinated and comprehensive manner. Following are seven components under
this scheme:
1. National Cybercrime Threat Analytics Unit (TAU)
2. National Cybercrime Forensic Laboratory (NCFL)
3. National Cybercrime Training Centre (NCTC)
4. Cybercrime Ecosystem Management
5. Platform for Joint Cybercrime Investigation Team
6. National Cybercrime Reporting Portal
7. National Cyber Research and Innovation Centre (NCR&IC)
One of the components of I4C scheme is National Cybercrime Reporting Portal. This portal provides a platform to
report all types of cyber crimes including child pornography and rape/gang rape content.
Under Cyber Crime Prevention against Women & Children (CCPWC) scheme, MHA has already operationalized a
Cybercrime Reporting Portal www.cybercrime.gov.in. However, this was for filing of cybercrime complaints pertaining to Child
Pornography (CP)/ Rape Gang Rape (RGR)/ Obscene Content only.
The National Cybercrime Reporting Portal under I4C scheme will facilitate filing of all types of cyber crimes with
special focus on the cyber crime against women and children. Corresponding to National Cybercrime Reporting Portal, there is
a backend National CyberPolice Portal. This facilitates State/UT Law Enforcement Agencies to view and update the progress
made on the complaints of their respective jurisdictions.

 Introduction : -
2.1 Purpose :-
The purpose of this Standard Operating Procedure (SOP) document is to describe the functionalities and workflow that is
provided to Cyber Cell Officers on the National Cyber Police Portal for handling complaints reported through National Cybercrime
Reporting Portal.
This SOP is divided into two parts:
* Section I: Handling Cyber Crime against Women and Children
This section details procedures for handling ‘Cybercrime against Women and Children’. Following categories of cybercrimes
are covered under this:
i. CHILD PORNOGRAPHY (CP)/CHILD SEXUAL ABUSE MATERIAL (CSAM)
ii. RAPE/GANG RAPE(RGR)-SEXUALLY ABUSIVE CONTENT
iii. SEXUALLY EXPLICIT CONTENT
** Section II: Handling ‘Other Cyber Crimes’
This section details procedures for handling cybercrimes except the above three mentioned categories.
2.2 Scope :-
This document applies to all Cyber Cell Officers (State/UT Nodal Officers, District Nodal Officers and Police Station Cyber Cell
Officers) who are authorized to view and take action on complaints reported through www.cybercrime.gov.in portal.
2.3 Prerequisites :-
To ensure security of content shared by complainants and to protect computer systems used by Cyber Cell Officers from possible
malware embedded in URL’s/ documents shared by complainant, it is recommended that the below mentioned prerequisites are fulfilled
prior to accessing the National CyberPolice Portal.

2.4 Working of the National CyberPolice Portal :-
The National CyberPolice Portal facilitates State/UT Law Enforcement Agencies to view, handle and update the
progress made on the complaints reported through National Cybercrime Reporting Portal. It also helps in getting
consolidated summary of the reported complaints.
Access to National CyberPolice Portal is restricted to the authorized Cyber Cell Officers (State/UT Nodal Officers,
District Nodal Officers and Police Station Cyber Cell Officers). Authorized State/UT Nodal Officers have been created by
NCRB on the basis of nomination by the State/UT, authorized District Nodal Officers are created by State/UT Nodal officers
and Police Station Officers are created/authorized by District Nodal Officers. The Police Station Officers can self-register
however, that needs to be authorized by the District Nodal Officer.
The authorized Cyber Cell Officers can login to the National Cyber Police Portal using their already existing “.gov.in”
or “.nic.in” email address along with the password sent on their registered mobile number.
Cyber Cell Officers can login to view the Dashboard and take necessary action on complaints received on the
National CyberPolice Portal.
Note: For accessing Cybercrime against Women and Children related complaints, State Nodal Cyber Cell Officers
are required to use their previously provided Username along with the new password, which shall be provided to
them on their registered mobile number. During first time login, user shall be asked to change password.
*** How a reported complaint is assigned to a Police Station :-
i. Assignment of a reported complaint to a State/UT is done based on the address of the complainant.
ii. Once a complaint is lodged, the complaint is accessible to the Nodal Officer of concerned State/UT and
simultaneously to the Nodal Officer of concerned Police District.
iii. The District Nodal Officer shall assign the case to concerned Police Station under his/her District.
iv. The concerned Officer of the Police Station shall proceed with the enquiry and investigation as per standard
norms.

2.4.1 User Role and Responsibility :-
There are three kinds of user roles. The user roles and respective responsibilities are listed below:
Sl No. User Role Responsibility
1. State Nodal
Office
* For CP/RGR Cases:
1. Examine CP/ CSAM/ RGR and Obscene content related complaints.
2. The complaint filed on the portal shall be examined
and notice issued to intermediary as required, as early as possible, but not later than 36 hours of
receipt of complaint.
3. If the victim is identified, initiate the process of victim support and rehabilitation as per existing procedure.
4. Undertake investigation as per standard norms.
5. Verify removal/access disabling of content and if required follow up with intermediaries.
6. Update National CyberPolice Portal with status of
action taken for each complaint within 3 days of complaint being registered.
7. Transferring the jurisdiction mis-match cases to another State/UT Nodal Officer.
** For Other Cyber Crimes:
1. Create District Nodal Officers.
2. Approve case transfer between districts of his/ her State/UT.
3. Initiate case transfer to other State/UT.
4. Approve/Reject cases transferred by other State/UT to his/her State/UT.
5. Change category/sub-category of complaints reported under wrong category/sub-
category.
6. Generate summary reports for his/her State/UT.
7. Overall responsible for smooth disposal of all the
reported cybercrime through cybercrime.gov.in portal under his/her State/UT.

Sl No. User Role Responsibility
2.
District Nodal
Officer
( Applicable only to other
Cyber Crimes )
1. Create Police Station users.
2. Assign cases to a Police Station within his/her district
3. Initiate case transfer to another district within same State/UT.
4. Change category/sub-category of complaints
reported under wrong category/sub-category.
5. Generate summary reports for his/her district.
6. Overall responsible for smooth disposal of all the reported cybercrime through cybercrime.gov.in
portal under his/her District.
3.
Police Station
Officer
(applicable only to other Cyber
Crimes)
1. Examine the complaint filed on the portal and
undertake investigation as per standard norms.
2. Transfer the jurisdiction mis-match cases to District Nodal Officer.
3. Update National CyberPolice Portal with status of action taken for each complaint.
2.5 Salient Features of this Portal :-
*** Smooth Transfer of Cases :-
Reported complaints may be transferred to another Police Station or District or State/UT due to jurisdiction mismatch. This
portal provides following features in terms transferring a case:
i. State/UT Nodal Officer can transfer a case to another State/UT Nodal Officer or to other District of same State/UT.
ii. District Nodal Officer can transfer a case to his/her State/UT Nodal Officer.
iii. Police Station Officer shall transfer a case to his/her District Nodal Officer.
Each recipient has option to Accept or Reject the transferred case. In the case of rejection, the transferor entity shall be
informed through email and SMS about the rejection. If rejected then the transferor entity can either transfer the case again to
other entity or can proceed to undertake investigation as per standard norms

**** For every successful jurisdiction mismatch transfer case, complainant dashboard shall also get
updated with the latest details and shall be informed about this change on his registered mobile number
and email address (if any).
A flowchart is provided below:
Jurisdiction Mismatch Flowchart

*** Others Important Instructions :-
i. Each State/UT shall designate State/UT Nodal Cyber Cell Officer.
ii. The State/UT Nodal Officer shall be provided with two user accounts. One for
handling Child Pornography /Rape Gang Rape (CP/RGR) complaints and one for handling other cybercrimes.
iii. Depending on the administrative hierarchy followed in State/UT for handling of cybercrime complaints, districts and
police stations shall have an account for accessing the portal. Designated officer of districts and police stations can
either register on the portal for grant of access or State Nodal can directly create such users and convey to such
designated officers.
iv. The State/UT Nodal Officer through District Nodal Officers and Police Stations shall ensure smooth and timely disposal
of all the cyber complaints reported through cybercrime.gov.in reporting portal.
v. To handle CP/RGR related complaints, State/UT Nodal Officer should refer to
Section I: Handling ‘Cyber Crime against Women and Children’.
vi. Each State/UT shall designate a grievance officer senior to the Nodal Officer for dealing with unresolved/escalated
issues.
In case of unavailability of nodal officers due to any administrative
changes/reasons, the respective State/UT’s grievance officer will be considered as the interim Nodal Officer and the
State/UT DGP will be the grievance officer until an official communication is sent to NCRB with the details of the new
Nodal officer and grievance officer.
If there is a change in the State/UT Nodal Cyber Cell Officer, State/UT has to intimate name, rank, e-mail, contact
number of the new Nodal officer to NCRB at the earliest.
ix. Utmost care shall be taken by all concerned Officers about the security of
content/evidence uploaded on the portal at each stage of its handling, during investigation and prosecution to prevent
any unauthorized access. Utmost care must be taken to ensure that identity of victim/complainant is not disclosed.
x. State/UT, District, or Police Station Cyber Cell Officer must be very courteous and empathetic towards the complainant.

Sl
No.
Category Sub-category
1.
CHILD PORNOGRAPHY (CP)/CHILD SEXUAL ABUSE MATERIAL
(CSAM)
 NOT APPLICABLE
2. RAPE/GANG RAPE(RGR)-SEXUALLY ABUSIVE CONTENT  NOT APPLICABLE
3. SEXUALLY EXPLICIT CONTENT  NOT APPLICABLE
4. ONLINE AND SOCIAL MEDIA RELATED CRIMES
 CYBER BULLYING / STALKING
/SEXTING
 FAKE/IMPERSONATING PROFILE
 PROFILE HACKING
 IMPERSONATING EMAIL
 EMAIL HACKING
 INTIMIDATING EMAIL
 ONLINE JOB FRAUD
 ONLINE MATRIMONIAL FRAUD
 E-MAIL PHISHING
 PROVOCATIVE SPEECH
5. ONLINE FINANCIAL FRAUD
 DEBIT/CREDIT CARD FRAUD
 INTERNET BANKING RELATED FRAUD
BUSINESS FRAUDS/EMAIL TAKEOVER
 FRAUD CALL/VISHING
 E-WALLET RELATED FRAUD
 SIM SWAP FRAUD
6. RANSOMWARE  RANSOMWARE
7. HACKING
 UNAUTHORISED ACCESS/DATA BREACH
 WEBSITE RELATED / DEFACEMENT
8. CRYPTOCURRENCY CRIME  CRYPTOCURRENCY FRAUD
9. ONLINE TRAFFICKING  ONLINE TRAFFICKING
10. ONLINE GAMBLING  ONLINE GAMBLING
11. ANY OTHER CYBER CRIME  OTHER
Types of various Cyber Crimes which can be reported by the
Citizens :-

S e c t i o n I : H a n d l i n g ‘ C y b e r C r i m e a g a i n s t W o m e n a n d C h i l d r e n : -
 As far as possible, State/UT Nodal Cyber Cell officer should take action based on information available in the reported complaint.
If felt necessary, police officers may communicate with complainant through call or mail for seeking any additional or missing
information required for taking necessary action.
 For complaints related to online CP/RGR content, irrespective of jurisdiction State/UT Nodal Cyber Cell officer must examine the
complaint for reported content and must ensure removal/ blocking of access of CP/RGR content. After removal, zero FIR as
required may be registered and transfer the complaint to the concerned jurisdiction.
 Government of India has approved for signing of a MoU between ‘National Center for Missing and Exploited Children’ (NCMEC)
and National Crime Records Bureau (NCRB) for receiving India related child pornography complaints available with them.
NCMEC complaints uploaded by NCRB on the National Cybercrime Reporting Portal gets automatically routed to the concerned
State/UT based on the victim/suspect’s address. All tipline reports of NCMEC assigned to the respective States/UTs will be
having a label NCMEC/NCRB for ease of categorization. Once a complaint is available under the account of a Police Officer,
he/she shall examine the complaint and undertake investigation as per standard norms.
 In case of identification of any obscene content online through proactive monitoring by State/UT Cyber Cells or under Suo Motu,
the case can be dealt as per standard process, however the investigating authorities may register a complaint for the same on
the National Cybercrime Reporting Portal, https://cybercrime.gov.in .
Complaints, which are registered on the National Cybercrime Reporting Portal, can be viewed by the respective nominated
State/UT Cyber Cell user on the National CyberPolice Portal. The Cyber Cell user can take one of the following actions based
on artifact and investigation thereof. The available options are “Accept”, and “Reject”. Once the State/UT Nodal Cyber Cell
Officer has accepted the case, then the next step is to proceed with the investigation as per standard norms.

S e c t i o n I I : C o m p l a i n t h a n d l i n g p r o c e d u r e : -
Step 1: Accessing a complaint for view or action :-
a. User has to log into the “Cyber Cell login” section and access the
Dashboard as instructed in Section 3.
b. From the Dashboard user can click on the unique request id of the complaint to view details about the
complaint.
Step 2: Check for completeness :-
User has to check for the completeness of the form (Evidence as an attachment could be Image, video, screenshot
or link) and perform following actions:
a. Follow Step 3: If the complaint contains URL for analysis or action.
b. Follow Step 4: If the complaint contains image, video, screenshot or any other file type/format as evidence for
analysis or action.
c. Reject Complaint:User can reject the complaint on the Cyber Police portal by clicking “Reject”, if the information
shared in the complaint is not related to CP/RGR content or obscene content.
Note: Anonymous complaint is for reporting CP/RGR content only, any other content reported anonymously is to
be rejected.
Step 3: Handling complaints containing website or social media URL.
User has to validate each of the URLs evidences for CP/RGR or
Obscene content.
a. Opening URL/accessing social media account:
User has to access the reported URL in browser application Internet Explorer, Chrome, Safari, and Opera Mini etc In the
case of social media account ID user can access the account by doing a search of the reported account in common search
engines like Google, Bing, Yahoo etc.

b. Validating for CP/RGR or Obscene content:
The user has to review the content available on the URL to check whether it falls under CP/RGR or Obscene content. After
review, user has to select “Valid” if the URL contains CP/RGR or Obscene content or else he/she has to select “Invalid”. Also
“Remark” field has to be updated with appropriate comments for each URL.
Note: User has to validate content as per Section 67 A and 67 B of IT Act.
c. Accept or Reject the complaint:Based on result of validation user can:
i. Reject the compaint: If none of the URLs are valid, then the user can reject the complaint by clicking on “Reject”.
ii. Accept the complaint & register FIR: If at least one of the URLs has valid CP/RGR content then the user has click on
“Acceptance” to accept the complaint and register FIR for the complaint. Once the complaint has been accepted, the status of
the complaint changes from “Registered” to “Under Progress” on the user’s Dashboard.
d. Take down notice: For URLs validated for CP/RGR or Obscene content , user has to issue notice to indermediary under Section
79 (3)
(b) of IT Act 2000 for removal/access disabling of content and
coordinate with the Intermediaries for removal/access disabling of content. (Sample notice is provided in Annexure 1 of this
document).
e. Create Hash and preserve reported content:
i. Download the content from the URL in a safe enviroment before it is removed by intermediary.
f. Status of content removal/blocking: After notice for content removal/blocking has been issued, user has to actively track the
status of content availability on the reported website(s) and update the field “Content removed: Yes/No”.
*** Once notice has been issued, content has to be removed/blocked within 36 hours by the Intermediary/ISPs.
g. Updating FIR details: User/investigating officer has to carry further investigation and if it results in filing of FIR/NCR, then the
fields related to FIR like “FIR registered:Yes/No” and “FIR/NCR number” has to be updated in the complaint.
h. Regular status update of complaint: Since investitgation is an offline process, it is recommended that user updates important
activities or status of the investigation by adding appropriate comments in the field provided for adding remarks. This will help
another authorised user to know status of the complaint.

S e c t i o n I I I : H a n d l i n g c o m p l a i n t s c o n t a i n i n g i m a g e , v i d e o ,
s c r e e n s h o t , p d f o r a n y o t h e r f i l e t y p e / f o r m a t a s e v i d e n c e .
a. Downloading evidence to a Safe Environment: User has to download the evidence (reported content) and move the file to a
safe enviroment/location in the computer before opening it. Download all the files if more than one file is present on the complaint.
b. Validating for CP/RGR or Obscene content: User has to open every downloaded evidence using appropriate application which
supports the file format and review it for CP/RGR or obscene content. After review following actions has to be performed:
i. Select Valid or Invalid: Select “Valid” if the evidence contains CP/RGR or Obscene content or else select “Invalid”.
ii. Update Remarks: Update the remarks field for each evidence with relevant information after reviewing it.
c. Accept or Reject the complaint: Based on the result of validation user can:
i. Reject the compaint: If none of the evidences are valid, then the user should reject the complaint by clicking on “Reject”.
ii. Accept the complaint & register FIR: If at least one of evidence is valid then the user should click on “Acceptance” to
accept the complaint and register a FIR for the complaint.
Once the complaint has been accepted, the status of the complaint changes from “Registered” to “Under Progress” on the
user’s Dashboard.
d. Finding the source of evidence: After the complaint has been accepted, user has to locate the source evidence by reviewing the
“Incident Description”, “Description of the Evidence” and “File description” fields of the complaint form.
The source might be:-
→ Website address (URL) from where the evidence was downloaded for evidence.
→ Social media URL or ID, if it the content was downloaded from social media.
→ E-Mail address (Sender’s), if content was received on e-mail.
→ Instant Messaging App ID (or Phone Number).

e. Updating the complaint with source of information: After the source of the evidence has been identified, user need to update the
information about source in the “Remarks” field under “Action Taken” section. By clicking on “Submit” remarks should be saved.
f. Action based on type of source identified for evidence: Depending upon the type of source being identified, user has to perform
the following actions:
→ Source is a URL: If the source is a website or social media URL, then the Initiate process for sending take down notice for
removal/access disabling of content and investigate further as per standard process as mentioned Step 3 of section 6.
→ Source is Social Media or Instant Messaging App or e-mail ID:
With reference to rule 3 (7) of Information Technology (Intermediaries guidelines) Rules 2011, user has to send notice
seeking information to messaging App/e-mail service provider for aiding investigation (Refer Annexure 2 for Sample notice).
→ All cases where evidences are found to be valid CP/RGR content but the source of content is not located, Nodal Cyber Cell user
has to refer such cases to NCRB for action based on hash generation of content.
g. Updating FIR details: User/investigating officer has to carry further investigation and if it results in filing of FIR/NCR, then the fields
related to FIR “FIR registered:Yes/No” and “FIR number” has to be updated in the complaint.
h. Regular status update of complaint: Since investitgation is an offline process, it is recommended that user updates important
activities or status of the investigation by adding appropriate comments in the field provided for adding remarks. This will help
another authorised user to know status of the complaint.

S e c t i o n I V: H a n d l i n g ‘ O t h e r C y b e r C r i m e s ’
User Management
After launching National Cybercrime Reporting Portal (NCRP), Cyber Police back-end portal will be accessible to the police officials
through their existing ICJS credentials if they are authorized to handle Cybercrime complaints by the District/State/UT
administration. Therefore, all concerned police officers are advised to obtain their credential through their district administration or
through their State/UT administration. The procedure for creation of Cyber Police credentials is as follows:
a)The credentials of State/UT Nodal Officer for Cyber Police Portal will be created by NIC ICJS. Presently Admin User for State/UT
Nodal Officer for Cyber Police Portal has been created by NIC ICJS team and shared with States/UTs.
b)The credential of District Nodal Officer for Cyber Police Portal is created by respective State/UT Nodal Officer if they do not have
ICJS credential. If they have ICJS credential, State/UT Nodal Officer would authorize them to handle user management of Cyber
Police Portal by ICJS credential for the respective districts.
c)Nodal officers at State/UT and District level shall be able to manage the workflow of administering their jurisdiction such as
creating/ modifying/ deleting users, assigning the complaints and supervising the disposal of cases.
d) Step-by-step procedure for user creation using ICJS portal is as below.
For State Admin to create District Admin User and Application User (at District Level):
1. Steps to Create User& Assign Module to pre-existing users
Create Role
• Admin Type
• User Type
Menu
Mapping
•Assignservices / menu
as per role
Dashboard
Mapping
•Assign pillar wise
dashboard
Create User/ Assign
Modules
•Create User as
District admin or
Applicationuser
•Assigndifferent
Module

Handling Reported Complaints :-
Step 1: Access complaint details
a. Once user login to the portal, all the reported complaints reported under his/her District through cybercrime.gov.in portal shall be
listed. Most recent complaint shall be on the top.
b. Click on a complaint id to view details of that complaint.
Step 2: Verify the details and accept / transfer/ reject the complaint
User can either accept or reject or transfer reported complaints after viewing the provided details.
a. Accept complaint: Initially, for a reported complaint, the ‘Case Accepted’ field is set to ‘No’. This field is clickable. Upon
examining the details of the case, if user
deem it to be a valid complaint, click on ‘No’. Upon clicking the field, it shall change to ‘Yes’. It means that case has been
accepted.
b. Transfer complaint: Upon examining the details of the case, user may find that although the compliant seems to be valid
however, it does not pertain to their jurisdiction. Use should transfer such cases to their State/UT Nodal officer for assigning it to
the correct jurisdiction. They can transfer a case by accessing ‘Jurisdiction Mismatch’ option. Refer section 4.4 Accessing
‘Jurisdiction mismatch’ for more details.
c. Reject complaint:If reported complaint is not related to cybercrime, user may dispose of such complaints by rejecting them on
this portal. However, user shall forward such complaints to appropriate police authorities for necessary action and inform the
Complainant about the contact details of appropriate authority to follow up with.

Annexure 1 : Sample notice when unlawful act is to be notified to the
Intermediary along with request for investigation/prosecution :-
Office of Nodal Officer (National Cyber Crime Reporting Portal), (State name) Police, Government of ………..
<Address……………….>
To
<.Details of Intermediary
………………………….>
Subject: Notice/Request in terms of provision of Section 79 of the Information Technology Act, 2000 read with The
Information Technology (Intermediaries Guidelines) Rules, 2011 for the investigation/prosecution of the Case FIR
no.……….
It is hereby brought to your notice that contents hosted on <URL/user ID> are unlawful as per section/s <67A/67B…. or
any other applicable section> of IT Act 2000/any other Act for which FIR …….has been registered and is under investigation.
The sections are reproduced below for ready reference:
< Text of applicable sections of law >
1. The said unlawful content has been caused to be published through your computer resources on the internet for which your
immunity will cease to exist in case of your failure to remove/disable access to such unlawful content as per provisions of the
section 79 of The Information Technology Act, 2000 read with The Information Technology (Intermediaries Guidelines)
Rules, 2011.
2. In terms of the above provisions, you are hereby notified, to enable you to fulfill your obligations under section 79 of the IT Act
by expeditiously taking necessary action with regard to aforesaid unlawful content without vitiating the evidence in any manner
within …… hours.
3. Further in terms of the rule 3(7) of The Information Technology (Intermediaries Guidelines) Rules, 2011 or section 91 of
the Code of Criminal Procedure, 1973, as applicable, you are requested to provide the following information which is required
for the purpose of investigation & prosecution in the aforementioned case: -
i. ………………………. ii. ……………………….
4. Failure to fulfill obligations or giving reasonable justification for inability to do so as per provisions of section 79 of the IT Act,
2000 will make you liable to be charged under section 84b of the IT Act, 2000 or any other relevant provision.
Further, it is also informed that failure to comply with the direction under section 91 of Cr.P.C is a punishable offence under
section 175 of Indian Penal Code.
5. Compliance within stipulated period may please be ensured and compliance reported to this office.
Nodal Cyber Cell, Government of ………..

Annexure 2 : Sample notice for request for investigation/prosecution :-
Office of Nodal Officer (National Cyber Crime Reporting Portal), (State name) Police, Government of ………..
To
<.Details of Intermediary
………………………….>
Subject: Notice/Request in terms of provision of Section 79 of the Information Technology Act, 2000 read with The
Information Technology (Intermediaries Guidelines) Rules, 2011 for the investigation/prosecution of the Case FIR
no.……….
It is hereby brought to your notice that contents hosted on <URL/user ID> are unlawful as per section/s <67A/67B…. or any
other applicable section> of IT Act 2000/any other Act for which FIR …….has been registered and is under investigation. The
sections are reproduced below for ready reference:
< Text of applicable sections of law >
1. The said unlawful content has been caused to be published through your computer resources on the internet for which your
immunity will cease to exist in case of your failure to remove/disable access to such unlawful content as per provisions of the
section 79 of The Information Technology Act, 2000 read with The Information Technology (Intermediaries Guidelines) Rules,
2011.
2. In terms of the rule 3(7) of The Information Technology (Intermediaries Guidelines) Rules, 2011 or section 91 of the Code of
Criminal Procedure, 1973, as applicable, you are requested to provide the following information which is required for the
purpose of investigation & prosecution in the aforementioned case: -
i. ………………………. ii. ……………………….
3. Failure to fulfill obligations or giving reasonable justification for inability to do so as per provisions of section 79 of the IT Act, 2000
will make you liable to be charged under section 84b of the IT Act, 2000 or any other relevant provision, subject to outcome of
the investigation.
Further, it is also informed that failure to comply with the direction under section 91 of Cr.P.C is a punishable offence under section
175 of Indian Penal Code.
Further, it is also informed that failure to comply with the direction under section 91 of Cr.P.C is a punishable offence under section 175 of
Indian Penal Code.
Nodal Cyber Cell, Government of ………...

CYBER
POLICE PORTAL
(www.cyberpolice.nic.in)
OPERATION
&
FEATURES

Click the
checkbox “Police
Official”

Enter
“User Id”
“Password”
“Captcha”
Click to
Log-In

Complaint Search by
different Criteria.
Inbox
Complaint search by
“Acknowledgement
Number”

Complaint search
by date Range
New complaint with acknowledgement
number will shown here.
New complaint needs to be
accepted form here.

To view a complaint details
click on the Acknowledgement
number

Upon clicking the
acknowledgment number,
the complaint will be
displayed in the following
manner.

Upon clicking the
Acknowledgment number,
the complaint will be
displayed in the following
manner.

Upon clicking the
Acknowledgment
number, the complaint
will be displayed in the
following manner.

Upon clicking the "Click Here
to Send" button, the complaint
will be forwarded to the
intermediary for the necessary
action.

Upon being sent to the
intermediary for
necessary action, a
message will be
displayed indicating
"Already Sent To
Intermediary."
To initiate action
against the
complaint, click on
"Take Action" here.

Take action
against the
complaint from
this dropdown
menu
Action taken
remarks need to
be mentioned
here.
Complaint action
taken window

To update the action taken
status, choose the
appropriate option from
the dropdown menu and
provide relevant remarks.

To update the complaint, click
the "Update" button after
selecting the appropriate
option from the dropdown
menu and providing relevant
remarks.

After intermediary
send bank will start
reply layer by layer
with money trail.

After intermediary send bank will start
reply layer by layer with money trail.

If a fraudulent amount is
detected during the layer-by-
layer examination of a money
trail, the bank places a hold on
the identified sum. Additionally,
in cases where multiple
reporting instances occur, the
bank may implement a debit
freeze on the specific account
associated with the money trail.

Different types of
cyber crimes modus
operandi explanation
along with preventive
measures.

Daily trending cyber crime
e-news paper published
by I4C.

Some important cyber
crime analysis report.

Cyber Police Portal
“Standard Operating
Procedure (SOP)”.

Cyber Police Portal
Dashboard.

Cyber Police Portal
dashboard with PS wise
registered complaint
report.

Month wise reported
complaint trend in Line-
Graph.

Complaint reported
through 1930 CFCFRMS
toll free no but not finally
submitted will shown here.

Under “Citizen Fin. Fraud
Reporting” menu there is
9 other options available.

If a complaint sent to an intermediary
lacks sufficient information related to
transaction details or other necessary
details required by banks or fintech
entities for a comprehensive response, it
will be reassigned to the district nodal.
The corresponding complaint can then
be viewed in this section.

To send complaints to intermediaries in
bulk, the process can be facilitated from
this section.

This section allows the display of all
reported complaints with multiple filters.

Upon receipt of a complaint by
intermediary banks and fintech entities,
necessary actions are taken, including
the placement of holds or liens on the
fraudulent amount in money trail
accounts or wallets. This report can be
accessed from this section.

This section displays a comprehensive
report on the total amount fraudulently
reported that has been withdrawn in
cash from ATMs following the response
from the intermediary.

This section allows viewing a
comprehensive Status Report,
categorized by bank or police station,
detailing the reported fraudulent amount,
the amount transferred to different bank
accounts, the amount placed on hold,
and the amount withdrawn through
ATMs, etc.

This section provides access to contact
details for all banks, fintech entities, and
police officials.

Some Standard Operating Procedure
(SOP) for the portal.

Some Frequently Asked Questions
(FAQ) for the portal.

Complaint withdrawal requests placed by
citizens will be displayed in this section.

In this section, it is possible to modify the
reported complaint category and sub-
category.

In this section, you can access the
details of cyber volunteers who have
registered through the
"cybercrime.gov.in" Cyber Volunteer
section.

This section allows you to observe
various types of reports.

In this section, complaints with present
statuses such as "Rejected" and
"Closed" can be reopened for further
investigation

This section on the district nodal portal
allows for the forwarding of complaints to
the respective police station where the
complainant originally resides.
Additionally, complaints can be pulled
back from the police station to the district
nodal.

If the complainant is not a resident of the
reported district jurisdiction, the district
nodal can utilize this section to forward
the complaint to the state nodal.

This section enables the district nodal to
engage in discussions about a complaint
with nodals from other states or districts.

In case a suspect is involved in
fraudulent activity in another state, the
state nodal of that state can request
details of the suspect, and such requests
can be viewed from this section.

This section provides the ability to view
contact details for all states/UTs, police
stations, and intermediaries.

This section contains multiple resources
related to cybercrime, including
brochures, handbooks, leaflets, and
booklets explaining modus operandi.

From here, you can view the rejected
and closed complaints that have been
moved to the archive.

You can view important court cases
related to cybercrime from this section.

Cyber Police Portal all Procedure. .pptx

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