Valerie Ezra T. Chico has over 10 years of experience in technical support and research and development. She currently works as a senior technical support specialist at Netsuite, Inc where she serves as a subject matter expert in SuiteCloud, SuiteScript, workflows, and web services. Previously, she worked on projects developing ATM and multi-functional printer interfaces while at Advanced World Solutions. She has skills in programming languages like C++, C#, JavaScript, and databases like MySQL. She holds a Master's degree in Management Engineering from the University of Santo Tomas.

1. Engr. Valerie Ezra T. Chico, MS MENG
valerie.chico216@gmail.com
09275172235 / 09158902499
Work Experience:
August 2011 – Present Netsuite, Inc.
Technical Support Engineer
(April 2015 – Present)
Senior Technical Support Specialist
(August 2011 – March 2015)
May 2009 – August 2011 Advanced World Solutions, Inc.
Associate Research and Development Engineer
(July 2011 - August 2011)
Assistant Research and Development Engineer
(January 2011 – July 2011)
Junior Research and Development Engineer
(May 2009 – December 2010)
Team Contributions:
 Technical Support (October 2011 - Present)
Platinum Queue (April 2013 - Present)
General Queue (October 2011 - March 2013)
Role:
Subject Matter Expert
- Serves as the technical point person for concerns related to scripting, Web Services
and Workflows, among others.
- Coordinates with internal teams to find the most appropriate solution for complex
concerns
Technical Support Representative
- Supports high profile customers with their customization and automation concerns.
- Role includes but is not limited to complex troubleshooting and debugging,
automation and customization, use case probability testing, API testing, defect and
enhancement filing.

2. Skill Sets:
Major: SuiteCloud (Subject Matter Expert)
- SuiteScript (User Event, Client Side, Suitelet, RESTlet, Scheduled)
- Workflow
- Web Services
- ODBC
- SuiteBundler
- Single Sign On (SSO)
Minor: Web and Ecommerce
Netsuite POS (Retail Anywhere Point Of Sale)
NSWMS (Warehouse Management System)
Technologies used:
Operating System: Windows 7 Professional
Language: C#, JavaScript, XML, HTML, MySQL
Application: Netsuite, Microsoft Visual C# 2010 Express, SuiteCloud IDE,
Chrome Developer Tools, Actional, SOAPUI, SqlDbx, Five9
 Research and Development (June 2009 – August 2011)
ATM Convenience Store Connection Gateway Construction Project (June 2010 – Aug 2011)
Project Outline:
ATM screen development and renewal of service time definition
Language: Japanese (Nihongo)
Role:
Developer:
- Screen Designing, Coding, Test Case Creation, Test Execution (UT, IT), Contents
Check
Technologies used:
Operating System: Windows XP
Language: HTML, JavaScript
Application: IBM Websphere, Photoshop, Araxis Merge

3. Multi-functional Printer (MFP) Panel Upgrade Project ( June 2009 - May 2010 )
Project Outline:
Upgrade development of a printer panel
Language: Japanese (Nihongo)
Role:
Developer:
- Code designing, Coding, Test Case Creation, Test Execution (UT,CT), Complex
Troubleshooting and Debugging
Technologies used:
Operating System: Windows XP
Language: C++
Application: Microsoft Visual Studio 2006, Microsoft Visual C++ 2008
Express Edition, CSV, REdmine, Beyond Compare
Skills:
Spoken Language English, Japanese (JLPT level 3 certified),
Filipino, Bisaya (dialect)
Development Process Designing, Coding, Testing (UT, IT), Debugging,
Maintenance, Support
Domain Multi-functional Printer (MFP) Panel Development,
Banking
ERP Management Software Netsuite
Point of Sale System Netsuite POS (Retail Anywhere)
Warehouse Management System NS WMS
Programming Language C++, C#
Web Technologies JavaScript, HTML
Database MySQL
Operating System Windows, Linux
Terminal Emulator Putty, TerraTerm

4. Microcontroller PLC
Microprocessor PIC
Design Software AUTOCAD
PCB Layout Editor Eagle
Training:
Netsuite, Inc.
October 2015 Fundamentals of Accounting
May 2015 Basic SQL
December 2014 NS WMS Training
December 2013 NS POS (Retail Anywhere POS) Training
June 2013 Web and E-commerce In-depth Training
August 2011 - October 2011 Netsuite Essentials Training
Advanced World Solutions, Inc.
June 2011 Internal Quality Audit Training
November 2008 - May 2009 AWS Center for Technology Incubation (ACTION)
Includes Japanese Language, IT Concepts,
Technology (Linux, Java, C++, RTOS, Embedded
System, MFC), Business Fundamentals
Education:
June 2010 – May 2015 University of Santo Tomas
MS Management Engineering: Thesis Track
June 2003 - March 2008 Ateneo de Davao University
BS Electronics and Communications Engineering
Licensed: October 2008