1. MARK JASON MAPA GAIN
6103 34th
ave
Woodside,NewYorkCity.
Mobile No. +12109195906
BirthDate: August1, 1994
BirthCity:San PabloCity
Email:mark.gain.ict@gmail.com
Resume link:http://markjgain.jobs180.com/
Skype:markyjo11
CAREER OBJECTIVE:
To gain employmentwithacompanyor institutionthatoffers a consistentpositive atmosphere tolearn
and use my educational qualificationsI’ve obtainedinAquinasUniversityof Legazpi inthe best possible
way for achieving the company’s goals.
EDUCATION: Bachelor of Science inBusinessAdministrationMajor in
Financial Management
June 2012 – March 31, 2015
AquinasUniversityof Legazpi,
Legazpi City,Philippines
Major subjectstaken:
Financial Management
Financial AnalysisandReporting
BankingandFinancial Institution
ResearchandFeasibilityStudies
PublicFinance
MonetaryPoliciesandCentral Banking
InvestmentandPortfolioManagement
StrategicFinancial Management
Global Finance withElectronicBanking
CreditandCollection
Capital Markets
Venture Capital
Franchising
Special TopicsinFinancial Management
Bachelor of Science inBusinessAdministrationMajor in
Financial Management
June 2011 – March 2012
Laguna State PolytechnicUniversity
San PabloCity,Philippines

2. WORK EXPERIENCE / OJT / RELATED SCHOOL ACTIVITIES
Site Lead Supervisor– Retail Operation
March 3, 2016 – Present
DigiphotoEntertainmentImaging
RockefellerCenter,30RockefellerPlaza,
NewYork,NY 10020
DUTIESAND RESPONSIBILITIES:
 Listento,understandandanticipatescustomerneeds.Takesproactive stepstofollow
up on requestandensure customersatisfaction
 Enhancesthe guestexperience bydrivinganddeliveringexcellentcustomerservice.
 Responsible forensuringthe site ispreparedandorganized
 Responsible formaintainingthe dresscode andappearance guidelines
 Responsible forensuringequipmentsafetyandsite cleanliness
 Responsible forensuringall companypoliciesandprocedure,includingcashhandling
are followed.
 Orient,train,assignandauditworkof otheremployeestoachieve desiredguestservice
and financial results.
 Helpcontrol laborcosts at the site level.
 Schedule employee
 Troubleshoot,communicate andfix systemproblems.
 Performsotherrelateddutiesasrequired.
Teammate
May 4, 2015 – January2016
TaskusInc./LizardBear TaskingInc.
TwentyFourSevenMckinleyBuilding,24th
st.corner
7th
Avenue,Taguig1634
Ride SharingApp – SEA/INDIA/ANZ/US –Rider/Driver
DUTIESAND RESPONSIBILITIES:
 Attracts potential customersbyansweringproductandservice questions;suggesting
informationaboutotherproductsandservices.
 Openscustomeraccountsbyrecordingaccount information.
 Maintainscustomerrecordsbyupdatingaccount information.

3.  Resolvesproductorservice problemsbyclarifyingthe customer'scomplaint;
determiningthe cause of the problem;selectingandexplainingthe bestsolutionto
solve the problem;expeditingcorrectionoradjustment;followinguptoensure
resolution.
 Maintainsfinancial accountsbyprocessingcustomeradjustments.Recommends
potential products orservicestomanagementbycollectingcustomerinformationand
analyzingcustomerneeds.Preparesproductorservice reportsbycollectingand
analyzingcustomerinformation.Contributestoteameffortbyaccomplishingrelated
resultsasneeded.
Trainee / On-the-JobTraining
November10,2014 – January19, 2015
CARD BANKINC. – Legazpi Branch
Legazpi City,Philippines
DUTIESAND RESPONSIBILITIES:
 Trainedonhow to helpcustomerssetupnew checking,savings,andinvestment
accounts andalso assistexistingclientswithaccountneeds.
 Trainedonhow to attendto customer’s questionsandconcerns.Answertheirquestions
andtryto solve anyproblemstheymayhave,followingthe bank'sprocedures.
 TrainedinAreaOperationandlearnedthe daily transactionsuchasdailycollectible,
repaymentrate,andportfolio-at-risk.
 Trainedonhow to conductinventory/creditinvestigationforthe loanapplicationbeing
processed.
 Trainedonhow to maintaingoodbusinessrelationshipwiththe staff,clients, potential
clients,andpartneragencies.
 Trainedonhow to complyinthe implementationof anorganized,complete
filing/documentation,systems,foreasyaccess.
 Trainedonhow to be responsibleformaintainingthe securityandconfidentialityof
everytransaction.

4. SEMINARS AND TRAINING ATTENDED
 I-LEAD(InternLeadershipEnrichmentandDevelopmentProgram)
August21st
to 26, 2016
Seattle,Washington
 National Finance Summit(GroundZeroforGlobal Competitiveness)
January24, 2015
SMX ConventionCenter,PasayCity
 Regional CareerGuidance InfoBlitzwiththe theme"Follow the guide,Taga career,Like
the future
November18,2014
The Concourse Convention
 JuanBig Idea(TakingMarketingThoughtintoFlight)
August16, 2014
Ateneode NagaUniversity
 2014 WorldCulture Camp
July1-17
Busan,SouthKorea.
 Financial LiteracyIV (TargetingSuccessthroughWise Investments)
March 1, 2014
Ninong’sHotel,Albay
 StrataVI(LeadershipImperativesinExtraordinaryTimes)
February8, 2014
The Oriental Hotel andResorts,Legazpi City
 National Finance Summit(MovingTowardsGlobal Competence)
January4, 2014
SMX ConventionCenter,PasayCity
 SiningsaEskwela
October26-30, 2013
AquinasUniversityof Legazpi
 Aqyles6(Reignitingthe FLAMEof DistinctAquinianLeadership)
June 10-11, 2013
VientoDe Mar, Bacacay, Albay
 AUL Regional FolkDance WorkshopforTeachers
October27, 2012
AquinasUniversityof Legazpi

5. AWARDS/RECOGNITION:
 Rector’s Award for Academic Excellence SY 2014-2015
 St. Thomas Award for Academic Performance SY 2014-2015
 AUL Phoenix Award Academic Year SY 2014-2015
 St. Dominic de Guzman Award Academic Year SY 2014-2015
 Fra Angelico Award Academic Year SY 2014-2015
 St. Martin de Porres Award Academic Year SY 2014-2015
 AUL Phoenix Award Academic Year SY 2013-2014
 St. Dominic de Guzman Award Academic Year SY 2013-2014
 Fra Angelico Award Academic Year SY 2013-2014
 St. Martin de Porres Award Academic Year SY 2013-2014
HOBBIES: Dancing,Playingtable tennis, jogging,swimming.
OTHER SKILLS: Cooking.
COMPUTER SKILLS: MS WORD,EXCEL, POWERPOINT,ACCESS,etc. EPXsoftware andcamera functions.
LANGUAGES: English,Filipino