1. KHURRAM SHAHZAD
Cell: 0345-4447632 & 0321-7521248
Email: Khurram_Ksc@Yahoo.com
PERSONAL DETAILS
Father’s Name: Muhammad Gulzar
Date of Birth: 07 August 1989
Marital Status: Single
Nationality: Pakistani
ID Card # 35201-6268084-7
SUMMARY OF SKILLS
FIVE Years professional experience in Ticketing Procedures
International Air Tariff calculations, Route Planning, Re Issuances
Sales reporting, Refund Calculation, Tele sales
Complaint handling, solution providing for miss handled clients
Market intelligence & Preparation of product comparison reports
Effective communication & presentation skills, “CAN DO” Attitude.
Able to set and meet strict deadlines and to work under pressure.
EDUCATION
Matriculation
From Lahore
Intermediate
From Lahore
Graduation
Punjab University Lahore
M.A (MASTER IN ARTS)
Punjab University Lahore

2. COMPUTER LITERACY & GDS PROFICIENCY
I am well aware with Microsoft Word & Excel.
I use to work with Internet and email servers.
Saber (CITRIX) (Etihad Airways & Gulf Airline system)
Lahore-Pakistan
Ticketing Reissuance Revalidation etc.
GALILEO Global Distribution System – Fare Reservation Ticketing Reissuance
Revalidation. Lahore – Pakistan
Automated Ticketing
View Point
View Trip
ABACUS Global Distribution System – Fare Reservation Ticketing Reissuance
Revalidation. Lahore – Pakistan
AMADEUS (Qatar Airline System) Global Distribution System – Fare Reservation
Ticketing Reissuance Revalidation. Lahore – Pakistan
EMPLOYMENT HISTORY/ PROFESSIONAL EXPERIENCE
Company :( 1) SONYA Travels IATA / Lahore – Pakistan
From (30 JAN 2011 to 10 JAN 2013)
(2) Bukhari Travel & Tour – IATA / Lahore – Pakistan
From (01 Feb 2013 to 30 JAN 2014
(3) Royal Airport Services Lahore Airport.
(Presently working from May 2014)
Position: Counter Sales Staff IATA / International Ticketing.
And working on Qatar Etihad & Gulf Airways system..
Job Description: (i) Handling Non IATA Sub Agents
(ii) Fully involved in Inside Sales activities
(iii) Global Route Planning and Fare Calculations
(iv) Auto Pricing and Automated Ticketing & Reissuance.
(v) Reservations & seat confirmations
(vi) Using different GDS like Saber Galileo® Amadeus ® &
Abacus etc.
(vii) Sales Reporting & Refund Calculations
(viii) Coordinating between Sales & Ticketing Team
SLANGUAGES
Language Reading Writing Speaking
English Excellent Excellent Good
Urdu Excellent Excellent Fluent
REFERENCES
Can be provided easily upon request