Customer Value System
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The document describes a customer value system model that shows users in a context interacting with a product system to achieve outcomes. The model includes users, contexts, a system, requisites that constrain users, and outcomes that users are trying to achieve through their use of tasks and processes within the system over a timeframe. It also shows how the system interacts with the surrounding environment and a company through its lifecycle of support and management.
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1. Creating customer value, satisfaction, and loyalty involves understanding customer perceived value and quality, customer satisfaction, and cultivating customer loyalty.
2. Customer relationship management focuses on identifying customers, differentiating them by needs and value, interacting with them, and customizing for each customer to attract and retain profitable customers.
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Customer Value System
- 1. features "Users in a Customer Value System context, SYSTEM interacting with a product in a users STOP PRODUCT use: system, tasks & processes constrained by timeframe limits requisites, characteristics trying to CONTEXTS achieve outcomes" purpose company lifecycle: interaction environment support & management skills & transformational knowledge plan, script, score & story REQUISITES OUTCOMES infrastructure, emotional accomplishment grid & bldg resources, money & people © 2011 Dangerous Kitchen, Inc. All rights reserved.