The document analyzes survey results from 50 respondents about their experience with customer service. It includes 9 tables that show: 1) 76% of respondents were male and 24% female. 2) 35% of respondents were aged 20-30. 3) 22% felt customer needs were met very quickly while 16% felt they were met poorly. 4) Staff friendliness was average for 78% of respondents. 5) Customer queries were responded to very well for 30% and average for 54%.
The document contains survey results from 100 respondents on their work experiences. Key findings include:
- 69% of respondents were female, and between ages 20-30.
- 81% were satisfied with their position, and felt they received sufficient job performance recognition.
- 75% felt motivated to help their department meet objectives.
- 91% felt their current workload was adequate.
- 81% said their company offered better health benefits than other companies.
Danna Paola is a 16-year-old actress who enjoys acting because she finds it beautiful. Her favorite food is spaghetti, though she sometimes eats pizza. In her free time, she likes to listen to pop music and exercises. While she sometimes visits the park if she has time, she finds basketball boring.
The endocrine system consists of glands that secrete hormones directly into the bloodstream. Two suffixes related to the endocrine system are dipsia and uria. Dipsia refers to thirst, with polydipsia meaning excessive thirst which can be caused by conditions like diabetes or diarrhea. Uria refers to urine, with polyuria meaning excessive urination which is often caused by uncontrolled diabetes, and glycosuria referring to the presence of sugar in the urine due to issues like diabetes or pregnancy.
Breathe new life into collaboration: 5 principles for reviving problematic gr...Learning Forward
Discover five key principles, based on the assumption that behavior change leads to attitude change, that helped a principal move a group of teachers from argumentation to collaboration that improved teaching and learning.
The document contains survey results from 100 respondents on their work experiences. Key findings include:
- 69% of respondents were female, and between ages 20-30.
- 81% were satisfied with their position, and felt they received sufficient job performance recognition.
- 75% felt motivated to help their department meet objectives.
- 91% felt their current workload was adequate.
- 81% said their company offered better health benefits than other companies.
Danna Paola is a 16-year-old actress who enjoys acting because she finds it beautiful. Her favorite food is spaghetti, though she sometimes eats pizza. In her free time, she likes to listen to pop music and exercises. While she sometimes visits the park if she has time, she finds basketball boring.
The endocrine system consists of glands that secrete hormones directly into the bloodstream. Two suffixes related to the endocrine system are dipsia and uria. Dipsia refers to thirst, with polydipsia meaning excessive thirst which can be caused by conditions like diabetes or diarrhea. Uria refers to urine, with polyuria meaning excessive urination which is often caused by uncontrolled diabetes, and glycosuria referring to the presence of sugar in the urine due to issues like diabetes or pregnancy.
Breathe new life into collaboration: 5 principles for reviving problematic gr...Learning Forward
Discover five key principles, based on the assumption that behavior change leads to attitude change, that helped a principal move a group of teachers from argumentation to collaboration that improved teaching and learning.
Women Executives Correlates to Startup Successgordonkaren
This Dow Jones research study shows female executives positively
helps VC-backed companies. Particularly at VP and director levels, the participation from female executives makes a significant difference in pushing a company to its success.
This document discusses dyslexia and how it affects learners. It defines dyslexia as a learning disability that impairs an individual's ability to read, despite having normal intelligence. Common symptoms of dyslexia include slow or inaccurate reading, poor spelling, and difficulties with organization skills. The document outlines several legal implications relating to dyslexic learners and suggests methods to help them, such as differentiation, dictaphones, laptops, and multisensory learning. It concludes that dyslexia affects learners differently and teachers should consult with inclusion teams to determine the best way to help each individual student.
James E Cook Jr. was born on August 31, 1973 and passed away on March 18, 2007 at the age of 33. The brief document provides the name and dates of birth and death for an individual named James E Cook Jr.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against developing mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
This short note describes a relatively simple methodology, procedure or approach to increase the performance of already installed industrial models used for optimization, control, simulation and/or monitoring purposes. The method is called Excess or X-Model Regression (XMR) where the concept of “excess modeling” or an X-model is taken from the field of thermodynamics to describe the departure or residual behaviour of real (non-ideal) gases and liquids from their ideal state (Kyle, 1999; Poling et. al., 2001; Smith et. al., 2001). It has also been applied to model the non-ideal or nonlinear behaviour of blending motor gasoline octanes with its synergistic and antagonistic interactional effects (Muller, 1992).
The fundamental idea of XMR is to calibrate, train, fit or estimate, using actual data and multiple linear regression (MLR) or ordinary least squares (OLS), the deviations of the measured responses from the existing model responses. The existing model may be a glass, grey or black-box model (known or unknown, linear or nonlinear, implicit/open or explicit/closed) depending on the use of the model. That is, for optimization and control the model structure and parameters are available given that derivative information is required although for simulation and monitoring, the model may only be observed through the dependent output variables given the necessary independent input variables.
This document discusses information architecture and search. It covers the structural design of joint information environments, the systems used to analyze, search, and navigate websites. It also discusses the art and science of information organization and how information architects help organize large volumes of information, optimize search, and solve problems of information congestion by helping users ask questions and get the information they need.
Este documento describe diferentes tipos de organizadores gráficos como la espina de pescado, mapa conceptual, diagrama de Venn, cadena de secuencia y cadena de tiempo que ayudan a entender un tema de forma organizada y jerárquica. Explica que el diagrama de Venn sirve para mostrar semejanzas y diferencias sobre un tema en común y diferenciar un tema del otro.
This document contains biographical information about four martial artists and actors: Bruce Lee, born in 1940 and founder of an association of karate who starred in Enter the Dragon; Chuck Norris, an actor and martial artist; a fictional character named Joaquin Borreguero born in 1940 who was an outstanding martial artist and philosopher; and Sonic the Hedgehog, a video game character born in 1990 who is a Sega pet.
The document provides 10 tips for using Twitter effectively for news engagement. The tips include completing your Twitter bio, tweeting about your beat, using @mentions and hashtags, creating lists to follow sources, using advanced search operators, utilizing Tweetdeck to filter conversations, tweeting photos and videos, sharing what you're reading with retweets, and finding your own voice on the platform. The overarching message is that journalists can boost follower growth and engagement by actively participating in conversations on Twitter rather than just broadcasting information.
The document appears to be about a place called Adrianopolis. It provides the name Oruç Gazi Kutluer but no other context or details about who this person is or their connection to Adrianopolis. Overall the single word and name provided give very little information to understand the overall topic or purpose of the document.
This document discusses testing RubyMotion applications for iOS. It notes that manually building and clicking through apps on devices and simulators is time-intensive, and crash logs can be difficult to decipher, leading to "crash driven development". The document advocates separating business logic from API calls through testing, which encourages object-oriented design and makes it easy to spot bugs and add features. It provides a link to a sample RubyMotion app with testing called Quotidien.
The document discusses stress management in the workplace. It provides definitions of stress from researchers like Hans Selye who saw stress as not entirely negative. The document then outlines a study conducted among 100 employees at a company to understand sources of stress. The study found that over 50% of employees experienced work-related stress due to high workload. It was also found that over 70% of employees felt frustrated due to excessive stress. The document provides recommendations to help reduce stress through measures like yoga, scheduling work appropriately, and creating more awareness about stress management.
The document contains tables and figures analyzing data collected from 125 respondents. It summarizes the following:
- 54% of respondents were aged 18-25, 30% were 26-35, and 10% were 36-45.
- 40% of respondents had an undergraduate education, 18% had a school level education, and 14% fell into the "others" category.
- 30% of respondents were government employees, 28% were businessmen, and 20% were private employees.
- 40% of respondents earned between Rs. 10,001-15,000 monthly, while 18% earned below Rs. 5,000.
- 70% of respondents had family sizes between 4-6
Women Executives Correlates to Startup Successgordonkaren
This Dow Jones research study shows female executives positively
helps VC-backed companies. Particularly at VP and director levels, the participation from female executives makes a significant difference in pushing a company to its success.
This document discusses dyslexia and how it affects learners. It defines dyslexia as a learning disability that impairs an individual's ability to read, despite having normal intelligence. Common symptoms of dyslexia include slow or inaccurate reading, poor spelling, and difficulties with organization skills. The document outlines several legal implications relating to dyslexic learners and suggests methods to help them, such as differentiation, dictaphones, laptops, and multisensory learning. It concludes that dyslexia affects learners differently and teachers should consult with inclusion teams to determine the best way to help each individual student.
James E Cook Jr. was born on August 31, 1973 and passed away on March 18, 2007 at the age of 33. The brief document provides the name and dates of birth and death for an individual named James E Cook Jr.
The document discusses the benefits of exercise for mental health. Regular physical activity can help reduce anxiety and depression and improve mood and cognitive function. Exercise causes chemical changes in the brain that may help protect against developing mental illness and improve symptoms for those who already suffer from conditions like anxiety and depression.
This short note describes a relatively simple methodology, procedure or approach to increase the performance of already installed industrial models used for optimization, control, simulation and/or monitoring purposes. The method is called Excess or X-Model Regression (XMR) where the concept of “excess modeling” or an X-model is taken from the field of thermodynamics to describe the departure or residual behaviour of real (non-ideal) gases and liquids from their ideal state (Kyle, 1999; Poling et. al., 2001; Smith et. al., 2001). It has also been applied to model the non-ideal or nonlinear behaviour of blending motor gasoline octanes with its synergistic and antagonistic interactional effects (Muller, 1992).
The fundamental idea of XMR is to calibrate, train, fit or estimate, using actual data and multiple linear regression (MLR) or ordinary least squares (OLS), the deviations of the measured responses from the existing model responses. The existing model may be a glass, grey or black-box model (known or unknown, linear or nonlinear, implicit/open or explicit/closed) depending on the use of the model. That is, for optimization and control the model structure and parameters are available given that derivative information is required although for simulation and monitoring, the model may only be observed through the dependent output variables given the necessary independent input variables.
This document discusses information architecture and search. It covers the structural design of joint information environments, the systems used to analyze, search, and navigate websites. It also discusses the art and science of information organization and how information architects help organize large volumes of information, optimize search, and solve problems of information congestion by helping users ask questions and get the information they need.
Este documento describe diferentes tipos de organizadores gráficos como la espina de pescado, mapa conceptual, diagrama de Venn, cadena de secuencia y cadena de tiempo que ayudan a entender un tema de forma organizada y jerárquica. Explica que el diagrama de Venn sirve para mostrar semejanzas y diferencias sobre un tema en común y diferenciar un tema del otro.
This document contains biographical information about four martial artists and actors: Bruce Lee, born in 1940 and founder of an association of karate who starred in Enter the Dragon; Chuck Norris, an actor and martial artist; a fictional character named Joaquin Borreguero born in 1940 who was an outstanding martial artist and philosopher; and Sonic the Hedgehog, a video game character born in 1990 who is a Sega pet.
The document provides 10 tips for using Twitter effectively for news engagement. The tips include completing your Twitter bio, tweeting about your beat, using @mentions and hashtags, creating lists to follow sources, using advanced search operators, utilizing Tweetdeck to filter conversations, tweeting photos and videos, sharing what you're reading with retweets, and finding your own voice on the platform. The overarching message is that journalists can boost follower growth and engagement by actively participating in conversations on Twitter rather than just broadcasting information.
The document appears to be about a place called Adrianopolis. It provides the name Oruç Gazi Kutluer but no other context or details about who this person is or their connection to Adrianopolis. Overall the single word and name provided give very little information to understand the overall topic or purpose of the document.
This document discusses testing RubyMotion applications for iOS. It notes that manually building and clicking through apps on devices and simulators is time-intensive, and crash logs can be difficult to decipher, leading to "crash driven development". The document advocates separating business logic from API calls through testing, which encourages object-oriented design and makes it easy to spot bugs and add features. It provides a link to a sample RubyMotion app with testing called Quotidien.
The document discusses stress management in the workplace. It provides definitions of stress from researchers like Hans Selye who saw stress as not entirely negative. The document then outlines a study conducted among 100 employees at a company to understand sources of stress. The study found that over 50% of employees experienced work-related stress due to high workload. It was also found that over 70% of employees felt frustrated due to excessive stress. The document provides recommendations to help reduce stress through measures like yoga, scheduling work appropriately, and creating more awareness about stress management.
The document contains tables and figures analyzing data collected from 125 respondents. It summarizes the following:
- 54% of respondents were aged 18-25, 30% were 26-35, and 10% were 36-45.
- 40% of respondents had an undergraduate education, 18% had a school level education, and 14% fell into the "others" category.
- 30% of respondents were government employees, 28% were businessmen, and 20% were private employees.
- 40% of respondents earned between Rs. 10,001-15,000 monthly, while 18% earned below Rs. 5,000.
- 70% of respondents had family sizes between 4-6
This survey of 134 meeting planners found the following:
1) Most respondents were from associations (34%) or government/non-profits (14%).
2) On average, planners were responsible for 30 meetings in 2011, hosting over 10,000 room nights.
3) The majority saw their number of meetings (55%) and attendance (43%) stay about the same from 2010 to 2011.
4) In 2012, most planners expect their number of meetings (62%) and attendance counts (43%) to remain steady.
Encuesta de newlink research us hispanics, political preference and immigrati...suvozcuenta
The survey polled 587 Hispanic registered voters about various issues. On the direction of the country, 57.2% said it was headed in the wrong direction. Regarding personal situations, 33.4% said theirs was worse compared to last year. Most believed their children would have better opportunities than them in the US. On discrimination, 12.6% said their children would be very affected. The top issues of concern were the economy at 40.5% and unemployment at 18.2%. Regarding Obama's performance, 38.5% approved of his handling of the economy but only 3.7% approved of his handling of unemployment.
The document discusses stress management and defines stress management as tools, strategies or techniques that reduce stress and its negative impacts on mental or physical well-being. It provides background on stress research over the last 100 years and definitions of stress from researchers like Hans Selye. The document also includes a case study that analyzed stress levels and causes among 100 employees at a company, finding that workload, long hours and meeting targets were top stressors and over 70% of employees felt frustrated due to excessive stress. Suggestions to address stress included redesigning jobs, offering yoga/meditation, and better work scheduling.
This chapter presents and analyzes data collected through questionnaires distributed to employees of New Nigeria Newspaper. 15 questionnaires were completed and returned. Tables show responses to questions on demographics, recruitment preferences, effectiveness of online recruitment, and management awareness. Statistical analysis of the data finds that most respondents were male, married, and had worked for the organization less than 5 years. Newspaper was the preferred recruitment source. Respondents believed time-saving was the main advantage of online recruitment. Management was found to be fully aware of electronic recruitment's impact. All respondents agreed electronic recruitment can improve productivity, attain goals, and help withstand competition. The hypothesis that electronic recruitment is favorable is accepted based on statistical testing.
This document analyzes the impact of microfinance services on women's empowerment in Nepal based on surveys. It assesses six indicators: 1) leadership quality, 2) mobility, 3) control over assets, 4) decision-making on expenses, 5) girls to boys education ratios, and 6) participation in community programs. The results show that microfinance had a positive but insignificant impact on mobility but did not significantly improve leadership quality, control over assets, or participation in community programs. It did have a significant impact on empowering women's role in household expense decisions. Girls to boys education ratios were higher in loan groups compared to control groups.
Chapter 4Data Analysis and presentationIntroduction T.docxchristinemaritza
Chapter 4
Data Analysis and presentation
Introduction
The researcher surveyed the selected company for the study and the questionnaire was distributed to 50 employees, but only 22 employees was responded . After collecting the questionnaires, the researchers emptied the data and tabulated it in a way that fits the study variables and hypotheses. The analysis and processing of the data for the study were carried out by the statistical program SPSS. Researchers write a clear description for each table and chart to make it easier for the reader to understand.
Data Analysis
4.1 Gender of the Leaders
Male or Female
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
male
16
72.7
72.7
72.7
female
6
27.3
27.3
100.0
Total
22
100.0
100.0
The number of males in the sample was (16) (72.7%) of the total sample, while the number of females was (6) (27.3%) of the total sample. The researchers noted that the number of males exceeds the number of females. This is due to the fact that the nature of the work, especially the managerial levels, is more likely to lead with males than females.
4.2 Age of employee
Age
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
20-25
9
40.9
40.9
40.9
26-30
9
40.9
40.9
81.8
31-35
2
9.1
9.1
90.9
36-40
1
4.5
4.5
95.5
41-45
1
4.5
4.5
100.0
Total
22
100.0
100.0
The number of leaders of them who were investigator of age (20-25) 9 (up) 40.9 % (of the total sample size, and the number of leaders of them who was the investigator of age from (26-30) 9 (by) 40.9 % (of the total sample size, and the number of leaders of them who was the investigator of age of (31-35) 2 (by) 9.1% (of the total sample size. The number of leaders who were their age (36-40) was 1 (4.5%) of the total sample size and finally the number of leaders who were their age (41-45) was 1 (4.5%) of the total sample size.
The researchers believe that the nature of the leaders in the company sample study are the first and second category of the ages between 20-30 are the majority indicates the adoption of the company significantly on young people and new cadres, while Leaders aged between 31 and 45 came in third, fourth and fifth place, and this is what they points out to the need to adopt the company also on the leadership with great experience, because older Leaders had experience as a result of past experiences, whether successful or unsuccessful.
4.3 Leaders Nationality
Nationality
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
Omani
21
95.5
95.5
95.5
Non - Omani
1
4.5
4.5
100.0
Total
22
100.0
100.0
The number leaders who were included in the questionnaire who were Omani nationals were 21 (95.5% of the total sample size and the number of non-Omanis was 1 (4.5%) of the total sample size, so it is clear that Namaa relies heavily on Omani leaders in different departments in the company.
4.4 Leaders Education
Education
Frequency
Percent
Valid Percent
Cumulative Percent
Valid
High school
4
...
Zodiac Signs and Food Preferences_ What Your Sign Says About Your Tastemy Pandit
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Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
HR search is critical to a company's success because it ensures the correct people are in place. HR search integrates workforce capabilities with company goals by painstakingly identifying, screening, and employing qualified candidates, supporting innovation, productivity, and growth. Efficient talent acquisition improves teamwork while encouraging collaboration. Also, it reduces turnover, saves money, and ensures consistency. Furthermore, HR search discovers and develops leadership potential, resulting in a strong pipeline of future leaders. Finally, this strategic approach to recruitment enables businesses to respond to market changes, beat competitors, and achieve long-term success.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This PowerPoint compilation offers a comprehensive overview of 20 leading innovation management frameworks and methodologies, selected for their broad applicability across various industries and organizational contexts. These frameworks are valuable resources for a wide range of users, including business professionals, educators, and consultants.
Each framework is presented with visually engaging diagrams and templates, ensuring the content is both informative and appealing. While this compilation is thorough, please note that the slides are intended as supplementary resources and may not be sufficient for standalone instructional purposes.
This compilation is ideal for anyone looking to enhance their understanding of innovation management and drive meaningful change within their organization. Whether you aim to improve product development processes, enhance customer experiences, or drive digital transformation, these frameworks offer valuable insights and tools to help you achieve your goals.
INCLUDED FRAMEWORKS/MODELS:
1. Stanford’s Design Thinking
2. IDEO’s Human-Centered Design
3. Strategyzer’s Business Model Innovation
4. Lean Startup Methodology
5. Agile Innovation Framework
6. Doblin’s Ten Types of Innovation
7. McKinsey’s Three Horizons of Growth
8. Customer Journey Map
9. Christensen’s Disruptive Innovation Theory
10. Blue Ocean Strategy
11. Strategyn’s Jobs-To-Be-Done (JTBD) Framework with Job Map
12. Design Sprint Framework
13. The Double Diamond
14. Lean Six Sigma DMAIC
15. TRIZ Problem-Solving Framework
16. Edward de Bono’s Six Thinking Hats
17. Stage-Gate Model
18. Toyota’s Six Steps of Kaizen
19. Microsoft’s Digital Transformation Framework
20. Design for Six Sigma (DFSS)
To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
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Discover timeless style with the 2022 Vintage Roman Numerals Men's Ring. Crafted from premium stainless steel, this 6mm wide ring embodies elegance and durability. Perfect as a gift, it seamlessly blends classic Roman numeral detailing with modern sophistication, making it an ideal accessory for any occasion.
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Presentation by Herman Kienhuis (Curiosity VC) on Investing in AI for ABS Alu...
customer service question in spss
1. CHAPTER – V
DATA ANALYSIS AND INTERPRETATION
Table 5.12 Gender classification of Customer
S.No. Diseases affects in work environment Frequency Percentage
1 Male 38 76%
2 Female 12 24%
Total 50 100
Chart 5.12 Diseases affect you in work environment
Inference
The above table shows that 76% of respondent are male and 24% of respondent
are female.
2. Table 5.1 Age wise classification of Respondents
S.No. Age in Years No. of Respondents Percentage
1 20-30 35 35%
2 31-40 10 10%
3 41-50 3 3%
4 Above 50 year 2 2%
Total 50 100
Chart 5.1 Age wise classification of Respondents
Inference:
The above table indicates 35 percentage of the respondents belong to 32-30 years of old,
10 percentage of the respondents belongs to 31-40 of years, 3 percentage of the respondents
belongs to 41-50 years of old, 2 percentage of the respondents belong to Above 50 years old
category
3. Table 5.2 Timely in Customer Need
S.No. Timely No. Of Respondents Percentage
1 Very Good 27 22%
2 Good 17 13%
3 Average 3 29%
4 Fair 1 14%
5 Poor 2 16%
Total 50 100
Chart 5.2 Timely in Customer Need
Inference:
The above table shows that 22% of the respondents feel that they are very good in serving
the customers in a timely need,13% of the respondents feel that they are good in serving the
customers in a timely need, 29% of the respondents feel that they are Average in serving the
customers in a timely need, 14% of the respondents feel that they are Fair in serving the
customers in a timely need, 16% of the respondents feel that they are Poor in serving the
customers in a timely need.
4. Table 5.3 Staff was friendly and cheerful throughout
S.No. Respondents No. of Respondents Percentage
1 Good 8 16%
2 Average 39 78%
3 Fair 3 6%
Total 50 100
Chart 5.3 Staff was friendly and cheerful throughout
Inference:
The above table shows that 16% of the respondents felt that the staff was friendly and
cheerful throughout in a good manner, 78% of the respondents felt that the staff was friendly and
cheerful throughout in average manner, 6% of the respondents felt that the staff was friendly and
cheerful throughout in a Fair manner.
5. Table 5.4 Response to customer queries In Company
S.No. Respondents No. of Respondents Percentage
1 Very Good 15 30%
2 Good 8 16%
3 Average 27 54%
Total 50 100
Chart 5.4 Response to customer queries In Company
Inference:
The above table shows that 30% of the respondents said that the customer queries are
responded by the company in a very good way. 16% of the respondents said that the customer
queries are responded by the company in a good way, 54% of the respondents said that the
customer queries are responded by the company in an average way.
Table 5.5 Staff knowledge in organization
6. S.No. Respondents No. of Respondents Percentage
1 Very good 4 8%
2 Good 10 20%
3 Average 25 50%
4 Fair 8 16%
5 Poor 3 6%
Total 50 100
Chart 5.5 Staff knowledge in organization
Inference:
The above table shows that 8% of the respondents felt that the staff has a very good
knowledge, 20% of the respondents felt that the staff has a good knowledge, 50% of the
respondents felt that the staff has a Average knowledge, 16% of the respondents felt that the staff
has a Fair knowledge and 6% of the respondents felt that the staff has a Poor knowledge in the
organization.
Table 5.6 Staff offered pertinent advice
7. S.No. Respondents No. of Respondents Percentage
1 Very good 3 6%
2 Good 23 46%
3 Average 13 26%
4 Fair 8 16%
5 Poor 3 6%
Total 50 100
Chart 5.6 Staff offered pertinent advice
Inference:
The above table shows that 6% of the respondents felt that the staff has offered very good
pertinent advice, 46% of the respondents felt that the staff has offered good pertinent advice,
26% of the respondents felt that the staff has offered average pertinent advice, 16% of the
respondents felt that the staff has offered Fair pertinent advice and 6% of the respondents felt
that the staff has offered Poor pertinent advice regarding the products
Table 5.7 Staff was courteous throughout.
8. S.No Respondents No. of Respondents Percentage
1 Good 2 4%
2 Average 26 52%
3 Fair 13 26%
4 Poor 9 18%
Total 50 100
Chart 5.7 Staff was courteous throughout.
Inference:
The above table shows that 4% of the respondents felt that the staff has good courteous
throughout, 52% of the respondents felt that the staff has average courteous throughout, 26% of
the respondents felt that the staff has Fair courteous throughout and 18% of the respondents felt
that the staff has Poor courteous throughout
9. Table 5.8 Staff carries the work as requested
S.No. Respondents No. of Respondents Percentage
1 Very good 16 32%
2 Good 18 36%
3 Average 12 24%
4 Fair 2 4%
5 Poor 2 4%
Total 50 100
Chart 5.8 Staff carries the work as requested
Inference:
The above table shows that 32% of the respondents felt that the staff carries the work as
requested in a very good way, 36% of the respondents felt that the staff carries the work as
requested in a good way, 24% of the respondents felt that the staff carries the work as requested
in a Average way, 4% of the respondents felt that the staff carries the work as requested in a Fair
way and 4% of the respondents felt that the staff carries the work as requested in a very good
way
10. Table 5.9 Recommendations based on Service experience
S.No. Respondents No. of Respondents Percentage
1 Good 10 20%
2 Average 25 50%
3 Fair 12 24%
4 Poor 3 6%
Total 50 100
Chart 5.9 Recommendations based on Service experience
I
Inference:
The above table shows that 20% of the respondents said that they rate the service as
good, 50% of the respondents said that they rate the service as Average, 24% of the respondents
said that they rate the service as Fair and 6% of the respondents said that they rate the service as
Poor.
11. Table 5.10 Impression about the Department visit for the first time
S.No. Respondents No. of Respondent Percentage
1 Very good 5 10%
2 Good 12 24%
3 Average 20 40%
4 Fair 13 26%
Total 50 100
Chart 5.10 Department visit in customer first time
Inference:
The above table shows that 10% of the respondents felt that impression created by the
department for the first time is very good, 24% of the respondents felt that impression created by
the department for the first time is good, 40% of the respondents felt that impression created by
the department for the first time is very Average and 26% of the respondents felt that impression
created by the department for the first time is Fair
12. Table 5.11 Overall Opinion about the service
S.No. Respondents No. of Respondents Percentage
1 Very good 15 30%
2 Good 22 44%
3 Average 10 20
4 Fair 3 6%
Total 50 100
Chart 5.11 Overall Opinion about the service
Inference:
The above table shows that 30% of the respondents said that their overall
opinion about the service is very good, 44% of the respondents said that their
overall opinion about the service is good, 20% of the respondents said that their
overall opinion about the service is Average and 6% of the respondents said that
their overall opinion about the service is very good