PARAS is a hospital management system that helps ensure patient satisfaction. It provides patients information about services, rates, bed availability, admissions, and more. The system analyzes patient complaint and feedback data to identify trends over time by type, date, department, and criticality. This data is presented graphically to help hospitals develop long-term action plans to increase patient satisfaction and improve the patient experience.

1. Your patients are always happy with PARAS
Customer’s satisfaction is the key to any organization’s growth. Many companies are rapidly
expanding to serve their customers better. The late 90s and early 2000s gave birth to customer care
to ensure that their customers are happy. Ad agencies too started making creative ads to keep their
customers glued. With these rapid changes, the analytics took a giant stride in analyzing customer
needs and demands.It not only helped to make customers happy but also enhanced the product’s
performance.
With these transformational changes, it was clearly decided that customer satisfaction can not only
be limited to products and services of retail and other industries, but also can make its presence be
felt in healthcare industry. Healthcare industry is the most important industry among other
industries. As healthcare industry deals with your life more than your lifestyle, its relevance should
be made more clear in this era.
Hence, healthcare industry is also riding on a veritable success story, in analyzing its customer
satisfaction and needs. But like other industries, hospital industry also works on a system that plays
a significant role in meeting their customer’s demands and needs
One of the many systems that play a good role in safeguarding patient’s interest is PARAS. The
helpdesk module of PARAS, provides information about the services, service rate list, inpatient list,
bed availability, admission list, discharge list, transfer list, surgery list, clinics list etc. to the
patients.
It plays a significant role in patient complaint feedback analysis. The system analyses the complaint
type/ date/ criticality/ dept wise/ and does comparison based on that. The system not only does
monthly comparison but also indexes the patient satisfaction data. The data that is represented in a
graphical format, helps in long term action plan analysis thereby increasing patient satisfaction and
better patient journey in the hospitals.