This webinar will do a deep dive into the mindset, processes and methods of building a successful Customer Experience. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty. The specific actions and strategies crucial to driving a solid CX will be explained in relevant ways to enable attendees to make a difference in their own organizations.

1. Moving Customer Service to Customer
Experience and How It Benefits Your Business
Kristina Evey Nicolas Rodriguez
With: Moderated by:
TO USE YOUR COMPUTER'S AUDIO:
When the webinar begins, you will be connected to
audio using your computer's microphone and speakers
(VoIP). A headset is recommended.
Webinar will begin:
11:00 am, PST
TO USE YOUR TELEPHONE:
If you prefer to use your phone, you must select "Use
Telephone" after joining the webinar and call in using the
numbers below.
United States: +1 (213) 929-4232
Access Code: 419-393-128
Audio PIN: Shown after joining the webinar
--OR--

2. Mitel is a global market leader in business communications, powering more
than two billion business connections with our cloud, enterprise and next-
gen collaboration applications. With more than 70 million users in nearly 100
countries, Mitel is the only company that wakes up every day exclusively
focused on helping customers take their communications from where they
are today to where they expect them to be.

3. Click on the Questions panel to
interact with the presenters
https://www.customerexperienceupdate.com/webinar-series/customer-experience/
https://www.customercontactcentral.com/webinar-series/customer-experience/

4. About Kristina Evey
Kristina Evey is a Customer Experience Strategist who loves to help Leadership Teams demystify the process of
shifting operational and business priorities to the customer perspective and seeing revenue increase. She is the
creator of the training manual “5 Steps to More Loyal Customers” and has had numerous articles published and
products produced on customer retention, satisfaction, and loyalty. A frequent contributor to radio and web
interviews and host of "The Customer Experience Podcast for Business Leaders," Kristina’s most requested
programs highlight Training and Delivering Excellent Customer Service, How to Create a Customer Centric Culture,
Effective Communication, and Creating a Memorable Customer Experience.
About Nicolas Rodriguez
Nicolas Rodriguez is the Editor for several websites in the Aggregage network. After graduating from CSU: Long
Beach with a BA in Political Science, he worked in conference production for the biotechnology and pharmaceutical
industries before joining the team at Aggregage. His background includes event production, political op-eds &
reporting, stand-up comedy, and podcasts.

5. How a Successful Customer
Experience Strategy Benefits
Your Bottom Line
KristinaEvey.co
m

6. Moving Customer Service to Customer Experience and How
It Benefits Your Business

7. Moving Customer Service to Customer Experience and How
It Benefits Your Business

8. Moving Customer Service to Customer Experience and How
It Benefits Your Business

9. Moving Customer Service to Customer Experience and How
It Benefits Your Business

10. 1
Moving Customer Service to Customer Experience and How
It Benefits Your Business

11. 1
Moving Customer Service to Customer Experience and How
It Benefits Your Business

12. 1
Moving Customer Service to Customer Experience and How
It Benefits Your Business

13. 1
Moving Customer Service to Customer Experience and How
It Benefits Your Business

14. 1
Moving Customer Service to Customer Experience and How
It Benefits Your Business

15. 1
Moving Customer Service to Customer Experience and How
It Benefits Your Business

16. 1
Moving Customer Service to Customer Experience and How
It Benefits Your Business

17. 1
Moving Customer Service to Customer Experience and How
It Benefits Your Business

18. 1
Moving Customer Service to Customer Experience and How
It Benefits Your Business

19. 1
Moving Customer Service to Customer Experience and How
It Benefits Your Business

20. 2
Moving Customer Service to Customer Experience and How
It Benefits Your Business

21. 2
Moving Customer Service to Customer Experience and How
It Benefits Your Business

22. 2
Moving Customer Service to Customer Experience and How
It Benefits Your Business

23. Q&A
Nicolas Rodriguez
With: Moderated by:
Customer Experience Strategist & Consultant
Linkedin: /in/kristinaevey/
Twitter ID: @KristinaEvey
Email: Kristina@kristinaevey.com
Podcast: The Customer Experience Podcast
for Business Leaders - - iTunes & Stitcher
Kristina Evey
Editor, Aggregage
Linkedin:/in/masadluffy/
Twitter ID: @CXUpdate
Email: nicolas.rodriguez@aggregage.com
Website: aggregage.com
https://www.customerexperienceupdate.com/webinar-series/customer-experience/
https://www.customercontactcentral.com/webinar-series/customer-experience/

24. 2
Moving Customer Service to Customer Experience and How
It Benefits Your Business