Generic customer journey map to be used in BrandLove workshops. Produced by Chantel Botha, Head of Brand Design and Customer Experience Strategy for BrandLove.
New bank account opening journey by BrandLoveChantel Botha
The above is a sample bank account opening journey as illustration of the on and off stage elements. This journey is further unpacked on www.brandlove.co.za
Generic customer journey map to be used in BrandLove workshops. Produced by Chantel Botha, Head of Brand Design and Customer Experience Strategy for BrandLove.
New bank account opening journey by BrandLoveChantel Botha
The above is a sample bank account opening journey as illustration of the on and off stage elements. This journey is further unpacked on www.brandlove.co.za
Future proof your customer experience with 2018 trends innovationChantel Botha
Our needs are fundamentally not changing, but how we meet those needs are radically shifting.
Join this innovation workshop to look at the current consumer trends and how that is changing customer expectations.
Explore in lively group discussions, how businesses can anticipate better, come up with radical innovation before consumers get bored or find another product or service that better meets their needs.
BrandLove will also present their top trends for 2018 that they believe will change how consumers will want experience brands in the future.
This presentation will cover the delights and challenges related to being ina customer experience leadership role. It includes research that was done in South Africa.
Introduction to Customer Journey Mapping (2017)Chantel Botha
Introduction to Customer Journey Mapping. This presentation is part of a 4 part series covering an introduction to Customer Journey Mapping. It also contains sample customer journey maps.
Find more resources and information on www.brandlove.co.za
Email us on hello@brandlove.co.za
Customer Experience Trends for 2017 that will influence how consumers want to...Chantel Botha
What experiences will customers demand from you in future? Lets look at the current trends and speculate about how people will meet their needs in future and how this will impact the design of your brand experience.
View more about what we do on www.brandlove.co.za
Email us hello@brandlove.co.za
Come to our trends workshop!
Trends Innovation Workshop - 14 Feb - Cape Town
http://www.brandlove.co.za/product/customer-experience-cx-trends-2017-beyond/
Trends Innovation Workshop - 16 Feb - Johannesburg
http://www.brandlove.co.za/product/2017-customer-experience-trends-innovation-workshop-johannesburg/
CRAFTING ORGANISATIONAL CULTURE THAT WILL CONTINUE TO INSPIRE AND MOTIVATE PE...Chantel Botha
So often, we find inspiring values and mission and vision statements on the walls of many organizations where people tell you, they only work because they have to. The presentation will cover the elements of an organizational culture that needs to be nurtured and lived and treated as a living organism in order for people to continue to be inspired by it.
THE BENEFITS OF LAUGHTER IN THE WORKPLACEChantel Botha
Laughter Yoga is a unique concept where anyone can laugh for no reason at all, there is no need for jokes or comedy. We practice unconditional laughter. Studies show that the mind & body do not differentiate between real or fake laughter – the benefits are the same. It is part of Mind-Body science. We teach the mind and body to laugh. During a Laughter session we practice laughter as an exercise, followed by laughter meditation (laughter free flow) & finish with a guided relaxation.
“we do not laugh because we are happy, we are happy because we laugh”
Participants will become equipped to incorporate more laughter into their personal and work lives. We will experientially learn the benefits of laughter which include:
• reduced stress
• strengthened immune system
• elevated mood
• less pain (emotional and physical)
• increased connectedness
A happier workplace fosters improved productivity, teamwork, and resilience.
This is a breakthrough laughter delivery system that can enable a person to laugh continuously for 15 to 20 minutes, releasing endorphins, serotonin & dopamine; effectively releasing a “cocktail of happy hormones” into the brain to counter stress hormones of adrenaline & cortisol.
Essentially, a laughter session is a single exercise routine, which reduces physical, mental and emotional stress simultaneously and brings emotional balance.
Some of the personal long lasting effects of a laughter intervention are self-efficacy, team development and increased empathy. A regular practice of Laughter is life-changing: resulting in an increased sense of well being, leading to healthy, motivated and inspired staff.
We teach proven and sustainable lifestyle tools and strategies that release physical and emotional tensions and create positive behavioral change in people, workplaces and communities.
Happy people = Healthy organizations
We establish this Social Covenant and agree that when we are together we will -
Treat each other with Respect, Honesty, Encouragement, Kindness, Friendship, Forgiveness, Dignity, Patience, Mercy, Trust, Empathy, Tact, Love, Value, Grace, Truth, Integrity, and Confidentiality, and will listen and not gossip!
In addition, we will be Non-judgmental, Accountable, Flexible, Courteous, Committed, Productive, Ethical, Open, Slow to Anger, Supportive, Transparent, Clear, and Truthful.
DESIGNING A INTERNAL BRAND THAT INSPIRES EMPLOYEESChantel Botha
Marketing and brand teams so often focus solely on customers. This presentation will share thoughts on internal branding and how one can translate a brand for employees in such a way that it will inspire and motivate them to live the brand and deliver distinctly branded experiences in every interaction with customers.
Lecture for happiness matters symposium 25 4-2016Chantel Botha
This presentation will take you through a theoretical understanding of the work of Eric Berne around transactional analysis and how this understanding can transform you interactions in the workplace as well as your personal life.
Generative Attention: A Tool for Engagement and ConnectionChantel Botha
The Thinking Environments offers individuals a way of transforming interactions. It leads to better communication, problem-solving, greater collaboration & better performance.
Understanding the Neuroscience of Happiness is the first step to leveraging your own and others’ happiness. How does the ancient threat-reward response of the brain and it’s seductive neuro-chemical merry-making, entice us into believing some things make us happy, when they are in fact, saboteurs to long-term well-being?
Learn how to use brain plasticity as a means of achieving emotional, psychological and physiological bliss.
This is the slide deck from a Customer Experience Bootcamp half-day workshop presented by Chantel Botha, Head of Brand Design and Customer Experience Strategy for BrandLove.
Future proof your customer experience with 2018 trends innovationChantel Botha
Our needs are fundamentally not changing, but how we meet those needs are radically shifting.
Join this innovation workshop to look at the current consumer trends and how that is changing customer expectations.
Explore in lively group discussions, how businesses can anticipate better, come up with radical innovation before consumers get bored or find another product or service that better meets their needs.
BrandLove will also present their top trends for 2018 that they believe will change how consumers will want experience brands in the future.
This presentation will cover the delights and challenges related to being ina customer experience leadership role. It includes research that was done in South Africa.
Introduction to Customer Journey Mapping (2017)Chantel Botha
Introduction to Customer Journey Mapping. This presentation is part of a 4 part series covering an introduction to Customer Journey Mapping. It also contains sample customer journey maps.
Find more resources and information on www.brandlove.co.za
Email us on hello@brandlove.co.za
Customer Experience Trends for 2017 that will influence how consumers want to...Chantel Botha
What experiences will customers demand from you in future? Lets look at the current trends and speculate about how people will meet their needs in future and how this will impact the design of your brand experience.
View more about what we do on www.brandlove.co.za
Email us hello@brandlove.co.za
Come to our trends workshop!
Trends Innovation Workshop - 14 Feb - Cape Town
http://www.brandlove.co.za/product/customer-experience-cx-trends-2017-beyond/
Trends Innovation Workshop - 16 Feb - Johannesburg
http://www.brandlove.co.za/product/2017-customer-experience-trends-innovation-workshop-johannesburg/
CRAFTING ORGANISATIONAL CULTURE THAT WILL CONTINUE TO INSPIRE AND MOTIVATE PE...Chantel Botha
So often, we find inspiring values and mission and vision statements on the walls of many organizations where people tell you, they only work because they have to. The presentation will cover the elements of an organizational culture that needs to be nurtured and lived and treated as a living organism in order for people to continue to be inspired by it.
THE BENEFITS OF LAUGHTER IN THE WORKPLACEChantel Botha
Laughter Yoga is a unique concept where anyone can laugh for no reason at all, there is no need for jokes or comedy. We practice unconditional laughter. Studies show that the mind & body do not differentiate between real or fake laughter – the benefits are the same. It is part of Mind-Body science. We teach the mind and body to laugh. During a Laughter session we practice laughter as an exercise, followed by laughter meditation (laughter free flow) & finish with a guided relaxation.
“we do not laugh because we are happy, we are happy because we laugh”
Participants will become equipped to incorporate more laughter into their personal and work lives. We will experientially learn the benefits of laughter which include:
• reduced stress
• strengthened immune system
• elevated mood
• less pain (emotional and physical)
• increased connectedness
A happier workplace fosters improved productivity, teamwork, and resilience.
This is a breakthrough laughter delivery system that can enable a person to laugh continuously for 15 to 20 minutes, releasing endorphins, serotonin & dopamine; effectively releasing a “cocktail of happy hormones” into the brain to counter stress hormones of adrenaline & cortisol.
Essentially, a laughter session is a single exercise routine, which reduces physical, mental and emotional stress simultaneously and brings emotional balance.
Some of the personal long lasting effects of a laughter intervention are self-efficacy, team development and increased empathy. A regular practice of Laughter is life-changing: resulting in an increased sense of well being, leading to healthy, motivated and inspired staff.
We teach proven and sustainable lifestyle tools and strategies that release physical and emotional tensions and create positive behavioral change in people, workplaces and communities.
Happy people = Healthy organizations
We establish this Social Covenant and agree that when we are together we will -
Treat each other with Respect, Honesty, Encouragement, Kindness, Friendship, Forgiveness, Dignity, Patience, Mercy, Trust, Empathy, Tact, Love, Value, Grace, Truth, Integrity, and Confidentiality, and will listen and not gossip!
In addition, we will be Non-judgmental, Accountable, Flexible, Courteous, Committed, Productive, Ethical, Open, Slow to Anger, Supportive, Transparent, Clear, and Truthful.
DESIGNING A INTERNAL BRAND THAT INSPIRES EMPLOYEESChantel Botha
Marketing and brand teams so often focus solely on customers. This presentation will share thoughts on internal branding and how one can translate a brand for employees in such a way that it will inspire and motivate them to live the brand and deliver distinctly branded experiences in every interaction with customers.
Lecture for happiness matters symposium 25 4-2016Chantel Botha
This presentation will take you through a theoretical understanding of the work of Eric Berne around transactional analysis and how this understanding can transform you interactions in the workplace as well as your personal life.
Generative Attention: A Tool for Engagement and ConnectionChantel Botha
The Thinking Environments offers individuals a way of transforming interactions. It leads to better communication, problem-solving, greater collaboration & better performance.
Understanding the Neuroscience of Happiness is the first step to leveraging your own and others’ happiness. How does the ancient threat-reward response of the brain and it’s seductive neuro-chemical merry-making, entice us into believing some things make us happy, when they are in fact, saboteurs to long-term well-being?
Learn how to use brain plasticity as a means of achieving emotional, psychological and physiological bliss.
This is the slide deck from a Customer Experience Bootcamp half-day workshop presented by Chantel Botha, Head of Brand Design and Customer Experience Strategy for BrandLove.
Artificial intelligence (AI) offers new opportunities to radically reinvent the way we do business. This study explores how CEOs and top decision makers around the world are responding to the transformative potential of AI.
The case study discusses the potential of drone delivery and the challenges that need to be addressed before it becomes widespread.
Key takeaways:
Drone delivery is in its early stages: Amazon's trial in the UK demonstrates the potential for faster deliveries, but it's still limited by regulations and technology.
Regulations are a major hurdle: Safety concerns around drone collisions with airplanes and people have led to restrictions on flight height and location.
Other challenges exist: Who will use drone delivery the most? Is it cost-effective compared to traditional delivery trucks?
Discussion questions:
Managerial challenges: Integrating drones requires planning for new infrastructure, training staff, and navigating regulations. There are also marketing and recruitment considerations specific to this technology.
External forces vary by country: Regulations, consumer acceptance, and infrastructure all differ between countries.
Demographics matter: Younger generations might be more receptive to drone delivery, while older populations might have concerns.
Stakeholders for Amazon: Customers, regulators, aviation authorities, and competitors are all stakeholders. Regulators likely hold the greatest influence as they determine the feasibility of drone delivery.
Senior Project and Engineering Leader Jim Smith.pdfJim Smith
I am a Project and Engineering Leader with extensive experience as a Business Operations Leader, Technical Project Manager, Engineering Manager and Operations Experience for Domestic and International companies such as Electrolux, Carrier, and Deutz. I have developed new products using Stage Gate development/MS Project/JIRA, for the pro-duction of Medical Equipment, Large Commercial Refrigeration Systems, Appliances, HVAC, and Diesel engines.
My experience includes:
Managed customized engineered refrigeration system projects with high voltage power panels from quote to ship, coordinating actions between electrical engineering, mechanical design and application engineering, purchasing, production, test, quality assurance and field installation. Managed projects $25k to $1M per project; 4-8 per month. (Hussmann refrigeration)
Successfully developed the $15-20M yearly corporate capital strategy for manufacturing, with the Executive Team and key stakeholders. Created project scope and specifications, business case, ROI, managed project plans with key personnel for nine consumer product manufacturing and distribution sites; to support the company’s strategic sales plan.
Over 15 years of experience managing and developing cost improvement projects with key Stakeholders, site Manufacturing Engineers, Mechanical Engineers, Maintenance, and facility support personnel to optimize pro-duction operations, safety, EHS, and new product development. (BioLab, Deutz, Caire)
Experience working as a Technical Manager developing new products with chemical engineers and packaging engineers to enhance and reduce the cost of retail products. I have led the activities of multiple engineering groups with diverse backgrounds.
Great experience managing the product development of products which utilize complex electrical controls, high voltage power panels, product testing, and commissioning.
Created project scope, business case, ROI for multiple capital projects to support electrotechnical assembly and CPG goods. Identified project cost, risk, success criteria, and performed equipment qualifications. (Carrier, Electrolux, Biolab, Price, Hussmann)
Created detailed projects plans using MS Project, Gant charts in excel, and updated new product development in Jira for stakeholders and project team members including critical path.
Great knowledge of ISO9001, NFPA, OSHA regulations.
User level knowledge of MRP/SAP, MS Project, Powerpoint, Visio, Mastercontrol, JIRA, Power BI and Tableau.
I appreciate your consideration, and look forward to discussing this role with you, and how I can lead your company’s growth and profitability. I can be contacted via LinkedIn via phone or E Mail.
Jim Smith
678-993-7195
jimsmith30024@gmail.com
Public Speaking Tips to Help You Be A Strong Leader.pdfPinta Partners
In the realm of effective leadership, a multitude of skills come into play, but one stands out as both crucial and challenging: public speaking.
Public speaking transcends mere eloquence; it serves as the medium through which leaders articulate their vision, inspire action, and foster engagement. For leaders, refining public speaking skills is essential, elevating their ability to influence, persuade, and lead with resolute conviction. Here are some key tips to consider: https://joellandau.com/the-public-speaking-tips-to-help-you-be-a-stronger-leader/
Specific ServPoints should be tailored for restaurants in all food service segments. Your ServPoints should be the centerpiece of brand delivery training (guest service) and align with your brand position and marketing initiatives, especially in high-labor-cost conditions.
408-784-7371
Foodservice Consulting + Design
Comparing Stability and Sustainability in Agile SystemsRob Healy
Copy of the presentation given at XP2024 based on a research paper.
In this paper we explain wat overwork is and the physical and mental health risks associated with it.
We then explore how overwork relates to system stability and inventory.
Finally there is a call to action for Team Leads / Scrum Masters / Managers to measure and monitor excess work for individual teams.
The Team Member and Guest Experience - Lead and Take Care of your restaurant team. They are the people closest to and delivering Hospitality to your paying Guests!
Make the call, and we can assist you.
408-784-7371
Foodservice Consulting + Design