The document outlines strategies for enhancing customer conversion and retention through positive product experiences and optimized onboarding processes. It emphasizes the importance of external triggers, rewards, and social proof in keeping users engaged. Key metrics indicate significant improvements in conversion rates and click-through rates.

1. NEW USERS
UNTIL THE END OF TIME
UX OF CUSTOMER CONVERSION AND RETENTION

2. CONVERSION

4. win over new users by
• giving positive impressions of your product
• forging a clear path to a customer's desired outcome
• optimizing the onboarding process

6. PRODUCT FIT

8. +102.5% increased conversions

13. +28% CTR

14. +43% increased convers

15. ONBOARDING

16. CHECKLIST

18. Introduce
Explain

19. PROGRESSIVE PROFILING

20. RETENTION

21.
keep them coming back for more with
• external triggers to initiate use
• motivating rewards
• micro-commitments

28. +social proof