Five design insights from working for 7 months at findmypast: bringing user-centred design to the company, and moving to a mobile-first world. Note: Not sure how much of it makes sense without my commentary, but knock yourself out.
Book Industry Guild of NY - Publishing Technology Update: New Digital DirectionsKathy Sandler
Presentation from March 8, 2016 Book Industry Guild of NY panel. Panelists Included:
Sue Carlson, Norton
Daniel Cohen, Galvanized
Cynthia Clark, Elsevier
Katherine McCahill, Penguin Random House
and Peter Milburn, Wiley
Moderated by Kathy Sandler, Penguin Random House
Book Industry Guild of NY:
Website: http://bigny.org/
Twitter: BIGofNY
Facebook: BIGofNY
Harvey Milk motivated and mobilized thousands of people to agitate for political and social change, and became the basis for the award-winning biopic, Milk. If Milk were alive today, how could social media have helped him reach out to people, organize and inspire them? Mark Farmer shows you how to start your organization down the social media path by imagining how a grassroots organizer from the past might have used today’s media and technology. Sean Moffitt will flesh out the social media story with a presentation on the success of Movember, the annual prostate cancer fundraising event that’s achieved maximum visibility through a savvy use of social media.
Attendees Will Walk Away With:
• An understanding of how to get started with social media
• Comparisons of some of the different social media
• Real-world examples of social media success
Mark Farmer
Mark is the founder of Webness, a full-service electronic communications solutions provider, and has consulted for such organizations as Earth Day Canada, Give Green Canada, Eco Generation Services and Summerhill.
Sean Moffitt
Sean is Canada's leading social influence marketing advocate, author of Wikibrands and Founder of Agent Wildfire, Canada's Word of Mouth
New ideas need new behaviors - a behavioral focus on innovationBig Spaceship
In this presentation, we take a look at how Big Spaceship organizes itself for new behaviors, how our approach focuses on behavior, and how behavior has affected work like Skittles, Star Wars, Google, and The Most Awesomest Thing Ever.
It originally appeared here http://spcshp.it/eatstrategy and then at eat:strategy - a strategy conference in Toronto in July 2012.
For more on Big Spaceship: http://www.bigspaceship.com
Book Industry Guild of NY - Publishing Technology Update: New Digital DirectionsKathy Sandler
Presentation from March 8, 2016 Book Industry Guild of NY panel. Panelists Included:
Sue Carlson, Norton
Daniel Cohen, Galvanized
Cynthia Clark, Elsevier
Katherine McCahill, Penguin Random House
and Peter Milburn, Wiley
Moderated by Kathy Sandler, Penguin Random House
Book Industry Guild of NY:
Website: http://bigny.org/
Twitter: BIGofNY
Facebook: BIGofNY
Harvey Milk motivated and mobilized thousands of people to agitate for political and social change, and became the basis for the award-winning biopic, Milk. If Milk were alive today, how could social media have helped him reach out to people, organize and inspire them? Mark Farmer shows you how to start your organization down the social media path by imagining how a grassroots organizer from the past might have used today’s media and technology. Sean Moffitt will flesh out the social media story with a presentation on the success of Movember, the annual prostate cancer fundraising event that’s achieved maximum visibility through a savvy use of social media.
Attendees Will Walk Away With:
• An understanding of how to get started with social media
• Comparisons of some of the different social media
• Real-world examples of social media success
Mark Farmer
Mark is the founder of Webness, a full-service electronic communications solutions provider, and has consulted for such organizations as Earth Day Canada, Give Green Canada, Eco Generation Services and Summerhill.
Sean Moffitt
Sean is Canada's leading social influence marketing advocate, author of Wikibrands and Founder of Agent Wildfire, Canada's Word of Mouth
New ideas need new behaviors - a behavioral focus on innovationBig Spaceship
In this presentation, we take a look at how Big Spaceship organizes itself for new behaviors, how our approach focuses on behavior, and how behavior has affected work like Skittles, Star Wars, Google, and The Most Awesomest Thing Ever.
It originally appeared here http://spcshp.it/eatstrategy and then at eat:strategy - a strategy conference in Toronto in July 2012.
For more on Big Spaceship: http://www.bigspaceship.com
This presentation gives a brief overview of user experience design and important principles of user-friendly design. Meant for those just starting in the UX space or looking to improve their knowledge!
Topics covered include:
What is user experience?
Different research techniques: when to do what type of research, how to formulate strong questions
Creating a persona
Problem statements
And more!
Read the presenter's notes to get the full experience.
Building a Mobile, Social, Location-Based Game in 5 WeeksJennie Lees
A 5-week experiment to practice Lean methods in game development by testing and iterating concepts around mobile, location-based social gaming and apps. Presented at GDC 2011.
Presentation from Rich Holdsworth from @didlr - presented at Microsoft want to show you how Windows 8 and Windows Phone 8 are the perfect platform for you to build your next app! Event At Portsmouth University http://blogs.msdn.com/b/uk_faculty_connection/archive/2013/03/21/microsoft-want-to-show-you-how-windows-8-and-windows-phone-8-are-the-perfect-platform-for-you-to-build-your-next-app.aspx
The secret to creating viral content out of thin airEli Schwartz
Viral content can't be made, it needs to be created. By gathering unique data on your own, you can dig into this data to create content that connects with people. Understand what the key drivers are for virality and what kind of data has the best change at being popular.
Maintaining the competitive edge in the digital age: Crafted IoD presentationCrafted
Our businesses operate in a world in which Google handles 100 billion searches every month, half of Britain owns a smartphone and the average UK resident spends nine hours each day glued to a screen. We are trading in the digital age, and it is vital to understand how to get the most from online technologies in order to compete.
Measurable, scalable and highly-targeted, effective digital marketing can help businesses sell more and better engage with customers. But, with so many channels available, how do you determine which outlets will work best for your business, and how do you make the most of the tools you already have? In this presentation, experts from integrated digital agency Crafted will take you through the digital journey, helping you to focus on the channels that can deliver real ROI for your business to ensure that you maintain the competitive edge in the online era.
The presentation will explore:
1) Crafting your digital strategy – Tom Gillman, Business Development Director, will explain the basics of formulating a digital marketing strategy, help you define your objectives and understand your current positioning
2) Increasing web sales and enquires – Barnie Mills, Head of Creative, will highlight design considerations for more successful websites and outline helpful tweaks to boost the performance of your existing site
3) Influencing customers in the digital age – Ian Miller, Search Director, will explore ways to blend traditional and online PR to resonate with your audience and generate better business results
Sometimes, they just don’t get it.
We’re just trying to do the right thing here. Isn’t our success dependent on our users being able to shop, buy, apply or contact us through our web site or app? So if we’re dependent on our users, shouldn’t we at least involve them somehow in the design process?
Not so easy.
For some of “those” people, design is easy. Don’t we already know what the problem is and what design we can use to fix it? Can’t we just leverage best practices? Why do we even need to test the design if we’re experts? No one ever says these things, right?
In the real world, user-centered design and usability is ironically, not that easy to adapt. It’s counterintuitive because it’s such hard work to make things easy. What we have to do is to make what we do easy to understand and easy to choose. This session may not change your reality, but by sharing in some lessons learned, hopefully you’ll have the tools to help change some minds.
Presentation given at User Experience Edmonton meetup in January 2015. Gives an overview of how you can sell User Experience design methodologies to your boss or company. Talks about starting small, return on investment and not asking permission.
Why it's time for a new kind of quantitative researchVaughan Flood
Traditional quantitative research is no longer fit for purpose. Using fresh software, and driven by the principle of ‘asking nicely’, clients and respondents both benefit from a fresh approach.
What Can Performance Support Designers Learn from User Experience Designers?Jonathan Mann
Presentation from my session at the Performance Support Symposium, Sept 2014 in Boston, MA.
UX Designers create performance support regularly without actually calling it that. Designers of Performance Support can learn several things from UX designer's methods.
Networking 101 Arts Works Conference 2013 University of AlbertaChristine Gertz
An introduction to networking and its effectiveness for the the attendees to the University of Alberta Arts Works Conference 2013. Most of the statistics comes from CAPS own Graduate Employment Survey which is conducted once every five years.
Currently working on his new startup, Brian Kalma delivered a great talk on Designing Experiences at Applicake HQ. Brian has a lot of relevant experience as in the past he was the Director of User Experience at Zappos.com and Gilt Gruppe.
Connect Conference 2022: Passive House - Economic and Environmental Solution...TE Studio
Passive House: The Economic and Environmental Solution for Sustainable Real Estate. Lecture by Tim Eian of TE Studio Passive House Design in November 2022 in Minneapolis.
- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
- What can I do?
- Resources
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Similar to Customer and mobile first — 5 insights from working at findmypast
This presentation gives a brief overview of user experience design and important principles of user-friendly design. Meant for those just starting in the UX space or looking to improve their knowledge!
Topics covered include:
What is user experience?
Different research techniques: when to do what type of research, how to formulate strong questions
Creating a persona
Problem statements
And more!
Read the presenter's notes to get the full experience.
Building a Mobile, Social, Location-Based Game in 5 WeeksJennie Lees
A 5-week experiment to practice Lean methods in game development by testing and iterating concepts around mobile, location-based social gaming and apps. Presented at GDC 2011.
Presentation from Rich Holdsworth from @didlr - presented at Microsoft want to show you how Windows 8 and Windows Phone 8 are the perfect platform for you to build your next app! Event At Portsmouth University http://blogs.msdn.com/b/uk_faculty_connection/archive/2013/03/21/microsoft-want-to-show-you-how-windows-8-and-windows-phone-8-are-the-perfect-platform-for-you-to-build-your-next-app.aspx
The secret to creating viral content out of thin airEli Schwartz
Viral content can't be made, it needs to be created. By gathering unique data on your own, you can dig into this data to create content that connects with people. Understand what the key drivers are for virality and what kind of data has the best change at being popular.
Maintaining the competitive edge in the digital age: Crafted IoD presentationCrafted
Our businesses operate in a world in which Google handles 100 billion searches every month, half of Britain owns a smartphone and the average UK resident spends nine hours each day glued to a screen. We are trading in the digital age, and it is vital to understand how to get the most from online technologies in order to compete.
Measurable, scalable and highly-targeted, effective digital marketing can help businesses sell more and better engage with customers. But, with so many channels available, how do you determine which outlets will work best for your business, and how do you make the most of the tools you already have? In this presentation, experts from integrated digital agency Crafted will take you through the digital journey, helping you to focus on the channels that can deliver real ROI for your business to ensure that you maintain the competitive edge in the online era.
The presentation will explore:
1) Crafting your digital strategy – Tom Gillman, Business Development Director, will explain the basics of formulating a digital marketing strategy, help you define your objectives and understand your current positioning
2) Increasing web sales and enquires – Barnie Mills, Head of Creative, will highlight design considerations for more successful websites and outline helpful tweaks to boost the performance of your existing site
3) Influencing customers in the digital age – Ian Miller, Search Director, will explore ways to blend traditional and online PR to resonate with your audience and generate better business results
Sometimes, they just don’t get it.
We’re just trying to do the right thing here. Isn’t our success dependent on our users being able to shop, buy, apply or contact us through our web site or app? So if we’re dependent on our users, shouldn’t we at least involve them somehow in the design process?
Not so easy.
For some of “those” people, design is easy. Don’t we already know what the problem is and what design we can use to fix it? Can’t we just leverage best practices? Why do we even need to test the design if we’re experts? No one ever says these things, right?
In the real world, user-centered design and usability is ironically, not that easy to adapt. It’s counterintuitive because it’s such hard work to make things easy. What we have to do is to make what we do easy to understand and easy to choose. This session may not change your reality, but by sharing in some lessons learned, hopefully you’ll have the tools to help change some minds.
Presentation given at User Experience Edmonton meetup in January 2015. Gives an overview of how you can sell User Experience design methodologies to your boss or company. Talks about starting small, return on investment and not asking permission.
Why it's time for a new kind of quantitative researchVaughan Flood
Traditional quantitative research is no longer fit for purpose. Using fresh software, and driven by the principle of ‘asking nicely’, clients and respondents both benefit from a fresh approach.
What Can Performance Support Designers Learn from User Experience Designers?Jonathan Mann
Presentation from my session at the Performance Support Symposium, Sept 2014 in Boston, MA.
UX Designers create performance support regularly without actually calling it that. Designers of Performance Support can learn several things from UX designer's methods.
Networking 101 Arts Works Conference 2013 University of AlbertaChristine Gertz
An introduction to networking and its effectiveness for the the attendees to the University of Alberta Arts Works Conference 2013. Most of the statistics comes from CAPS own Graduate Employment Survey which is conducted once every five years.
Currently working on his new startup, Brian Kalma delivered a great talk on Designing Experiences at Applicake HQ. Brian has a lot of relevant experience as in the past he was the Director of User Experience at Zappos.com and Gilt Gruppe.
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- The Built Environment
- Let's imagine the perfect building
- The Passive House standard
- Why Passive House targets
- Clean Energy Plans?!
- How does Passive House compare and fit in?
- The business case for Passive House real estate
- Tools to quantify the value of Passive House
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- Resources
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Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
16. Interested in the move to new devices?
• Ben Evans at ben-evans.com
• Good overview from November 2013: Mobile is Eating the World
• Subscribe to his newsletter
• App Annie at appannie.com
• Horace Dediu at asymco.com
16
17. What we are talking about when we talk about mobile
21. …and don’t underestimate the web
Facebook monthly active users: September 2012
iPhone
11%
Android
14%
Not mobile
39%
RIM
5%
Feature phone
6%
Mobile web
23%
Source: "Facebook's 470m mobile app users" by Ben Evans
21
Other smart
2%
26. “We don’t do focus groups — that is the
job of the designer. It’s unfair to ask
people who don’t have a sense of the
opportunities of tomorrow from the
context of today to design.”
Sir Jonny Ive, 2012
26
32. Start your user research
• Chat to them online, or invite them to a café
• User testing: ask them to accomplish some tasks
• Online user testing
• Face-to-face user testing
• Shadowing: observe users actions using a service
32
33. User research tips
• 5 people is enough
• Don’t ask them leading questions
• Observe what they do, more than what they say
• Look for themes
• Don’t listen to your ego
• Share with people in your organisation
33
34. Build a repeatable process, if you can
The bigger the organisation, the more important it is
(But, it is more important to do user research, and do it often, than to have a regular process)
34
38. People swap devices 21 times an hour
"We were quite surprised, and I think the respondents were surprised as
well. Not only were they multitasking, but we were surprised at the sheer
number of times that they were flip-flopping from one device to another.
"Most people would have the TV on for the whole one-hour period, but
they would then use their phone, then go to the laptop, then back to the
phone, and so on."
Research by OMD, article published 3 January 2014
http://www.campaignlive.co.uk/news/1225960/
38
58. Example
2. Inviting people to join
Do say
Begin, join
“Explore your family history”
User
“Ok, I’ll try it out. How do I start?
Hope it’s not too much hassle.
What do I need to tell them?”
Tips:
✓Keep the offer warm –
remember, it’s about stories and
people.
✓Inject the user with excitement
about what they will do.
58
Don’t say
Register, sign up
“Get access to X records”
“Create an account”
User’s feelings:
Optimistic, hopeful, impatient
findmypast
“Join findmypast and begin your journey of
discovery. It’s time to start exploring your
family history.”
16
84. Would become too easy
Boring
G
am
e
M
ec
h
an
ic
Difficulty
Ze
n
Frustrating
84
Time spent playing
85. Understands what is the game and what isn't
Not the game…
Is the game…
• The register form
• Finding records
• Navigation
• Building a family tree
85
86. Other parallels…
From Josh Taylor’s ‘Gaming and Virtual Realties’
• MMORPG (Massively Multiplayer
Online Role-Playing Game)
• Activity happens at a similar time
• Hidden features
• Communal
• Passion
• Geeks (in a good way)
• Fun
• Addictive
86
93. Family history: search or hints? Finding.
• On a mobile or touch device long search forms are frustrating and boring
• Hints, such as Ancestry’s, are short circuit search
• On the app there is no way to search, just hints
93
94. Those 5 insights…
• Talk to your users
• We create services, not standalone products
• Your UI is your brand
• Family history is closer to a game than traditional web services
• For mobile in particular, understand those core interactions
94
ajfox@findmypast.com @andrewfox