Rona Pillay is a 44-year-old South African woman seeking employment. She has over 20 years of experience in hotel reception, reservations, and sales coordination roles. She holds qualifications including a matric and BA degree. Her career has included roles at Balalika Hotel, Crowne Plaza, Southern Sun Grayston, and Tsogo Sun Head Office, where she gained experience in customer service, reservations, sales, and event coordination. She seeks to use her hospitality experience and relationship building skills to assist organizations.

1. Curriculum Vitae
of
RONA PILLAY

2. NAME: RONA PILLAY LAST DATE UPDATED:01/02/2016
Home Address 8 BANBURY ESTATE
195 BELLAIRS DRIVE
NORTH RIDING
2169
Cell Number 083 408 0715
PERSONAL DETAILS
Full Names RONA PILLAY
ID Number 711112 0052 087
Date of Birth and Age 12 NOVEMBER 1971, 44 YEARS OLD
Marital Status SINGLE
Home Language ENGLISH
Other Languages AFRIKAANS
Nationality SOUTH AFRICAN
RECEPTION / CASHIER /
S.BOARD / RESERVATIONS
RECEPTION / CASHIER / SWITCHBOARD / RESERVATIONS
Outside Interests READING, COOKING, MUSIC AND DANCING
SEX FEMALE

3. OTHER COURSES ATTENDED:
- FRONT OFFICE/RECEPTION
- FREQUENT GUEST PROGRAM
- SERVICE PLUS SKILLS
- LEADERSHIP PIPELINE
COMPUTER SKILLS:
- MICROSOFT OUTLOOK
- MICROSOFT WORD
- MICROSOFT EXCEL
- MICROSOFT POWERPOINT
CAREER SUMMARY
TOTAL WORK EXPERIENCE: 20 YEARS
COMPANY / UNIT EMPLOYMENT
DATES
POSITION REASON FOR
LEAVING
BALALAIKA HOTEL 07/1995 TO 06/1996 RECEPTION / CASHIER /
S.BOARD / RESERVATIONS
CAREER ADVANCE
CROWNE PLAZA 06/1996 TO 07/2000 RECEPTION / CASHIER /
S.BOARD / RESERVATIONS
CAREER ADVANCE
SOUTHERN SUN
GRAYSTON
(PREVIOUSLY CROWNE
PLAZA)
07/2000 TO 05/2010 SALES CO-ORDINATOR –
GROUP & CONVENTION
CAREER ADVANCE
TSOGO SUN HEAD
OFFICE – SALES DEPT.
05/2010 TO PRESENT GROUP & CONFERENCE
CO-ORDINATOR
QUALIFICATIONS
QUALIFICATION INSTITUTION YEAR
MATRIC CLAIRWOOD SECONDARY 1989
BA DEGREE UNIVERSITY OF DURBAN WESTVILLE 1994

4. DUTIES & SKILLS
BALALAIKA HOTEL – RECEPTIONIST / CASHIER / RESERVATIONS / SWITCHBOARD
 CHECK-IN & CHECK-OUT GUESTS
 HANDLING OF GUEST ACCOUNTS & ENQUIRIES
 DAILY BANKING PROCEDURES
 CASHIERING
 HANDLING OF FOREIGN CURRENCY – BUYING AND SELLING
 RESERVATIONS FOR ACCOMMODATION BOOKINGS
 CREDIT CARD AUTHORISATIONS
SOUTHERN SUN GRAYSTON – RECEPTIONIST / CASHIER / RESERVATIONS / SWITCHBOARD
 CHECK-IN & CHECK-OUT GUESTS
 HANDLING OF GUEST ACCOUNTS & ENQUIRIES
 DAILY BANKING PROCEDURES
 CASHIERING
 HANDLING OF FOREIGN CURRENCY – BUYING AND SELLING
 RESERVATIONS FOR ACCOMMODATION BOOKINGS
 CREDIT CARD AUTHORISATIONS
SOUTHERN SUN GRAYSTON – BANQUETING CO-ORDINATOR
 CHECKING AVAILABILITY OF FUNCTION ROOMS
 PREPARING QUOTATIONS
 BOOKING / CO-ORDINATING OF EVENTS
 MAXIMISING REVENUE
 WORKING ON FIDELIO & CLS COMPUTER SYSTEMS
 CONSISTENT FOLLOW-UP WITH GUESTS
 COMMUNICATING WITH OTHER DEPARTMENTS: GENERAL MANAGER, HEAD CHEF, F & B MANAGER,
REVENUE MANAGER, ROOMS DIVISION MANAGER
 FORMULATING & DISTRIBUTION OF FUNCTION SHEETS TO VARIOUS DEPARTMENTS
 BANKING PROCEDURES
 HANDLING ACCOUNTS, DEALING WITH PAYMENTS
 FUNCTION PLANNING INCLUDING: MENUS, DÉCOR ARRANGEMENTS &AUDIO VISUAL REQUIREMENTS
 SOURCING, LIASING & MAINTAINING RELATIONSHIPS WITH SUPPLIERS
 MAINTAINING GOOD RELATIONSHIPS WITH MAJOR KEY ACCOUNT CLIENTS
 OBTAINING FEEDBACK FROM CLIENTS ENSURING REQUIREMENTS MET TO SATISFACTION
 WORKING WITH DEADLINES UNDER PRESSURE
MONTECASINO RESERVATIONS CENTRE – GROUP & CONFERENCE CO-ORDINATOR
 CHECKING AVAILABILITY OF ACCOMMODATION OF THE VARIOUS HOTELS WITHIN THE GROUP
 PREPARING QUOTATIONS
 BOOKING / CO-ORDINATING OF EVENTS
 MAXIMISING REVENUE, ENSURING TARGETS ARE MET
 CONSISTENT FOLLOW-UP WITH GUESTS
 COMMUNICATING WITH OTHER HOTELS: GENERAL MANAGER, REVENUE MANAGER, ROOMS
DIVISION MANAGER & RESERVATION MANAGER
 SOURCING, LIAISING & MAINTAINING RELATIONSHIPS WITH SUPPLIERS
 MAINTAINING GOOD RELATIONSHIPS WITH MAJOR KEY ACCOUNT CLIENTS
 OBTAINING FEEDBACK FROM CLIENTS ENSURING REQUIREMENTS MET TO SATISFACTION
 WORKING WITH DEADLINES UNDER PRESSURE
 PROVIDE REPORT ON FEEDBACK OF PROPOSALS/QUOTATION AT MONTH END

5. CONTACT PERSONS
COMPANY BIDVEST
CONTACT
PERSON
ZOLA LOURENS
POSITION GUEST RELATIONS MANAGER
TELEPHONE
NUMBER
084 4000 344
COMPANY TSOGO SUN HEAD OFFICE
CONTACT
PERSON
HELEN KOTZE
POSITION GM - CHANNELS
TELEPHONE
NUMBER
011 510 7534
COMPANY TSOGO SUN HEAD OFFICE
CONTACT
PERSON
KAREN KRUGER
POSITION GM – SPORTS
TELEPHONE
NUMBER
011 510 7571
COMPANY TSOGOSUN HEAD OFFICE
CONTACT
PERSON
SHELEY MALLETT
POSITION REGIONAL REVENUE MANAGER
TELEPHONE
NUMBER
071 331 9220