Tony Hails is seeking an accounting role and has relevant education and work experience. He has a BSc in Applied Computing from Newcastle College and qualifications in basic accounting. His work experience includes roles in technical support, financial administration, and administration. He is proficient in accounting software like Sage and KashFlow and enjoys tasks like account reconciliation and compliance work.

1. Curriculum Vitae
Tony Michael Hails
36 THORNDALE ROAD, NEWCASTLE UPON TYNE, TYNE & WEAR, NE15 6HH
Tel: 0191 275 0139
Mobile: 07722712573 (available evenings from 16:30 and weekends)
Email: tony.hails91@outlook.com
PROFILE
I am an enthusiastic person who has studied basic accountancy and had the opportunity to put that knowledge into
practice within a business. I like navigating around accountancy packages and would ideally like to work with Sage
Line 50 and study accountancy at AAT level. I am most interested in the compliance section of accountancy as it offers
much opportunity to trouble shoot and problem solve. Another area of accountancy I am fond of is account
reconciliation, I like to pinpoint transactions that don’t balance the accounts and correct the data entry point. In the next
5 years I see myself becoming a Junior Accountant with the possibility to become a Senior Account. I am self-driven
and love to establish new relationships within a team. I also like a new challenge, this allows me to build up my list of
achievements. My personal hobbies include playing electric and bass guitar, book reading, watching latest releases
and socialising with friends.
EDUCATION AND QUALIFICATIONS
• Excel with Business (Online)
Proficient (80%) Basic Accounts UK
2015
• Newcastle College, Newcastle upon Tyne
2:1 BSc (Hons) Applied Computing
2010-13
• Excelsior Academy, Newcastle upon Tyne
GCSE grade: C in English
A2, grade: E (Pass) in Business Studies
AS, grade: E (Pass) in Mathematics
OCR Nationals Level 3, grade: Distinction in IT
2008-10
• Westgate Community College, Newcastle upon Tyne
GCSE grade: C in Mathematics, Statistics, Dual Award Science, History, Geography and Drama
2002-07
WORK EXPERIENCE
• Technical Support Analyst/Processing Administrator
Geoban UK - Santander Group (Apr 16 - Present)
Duties include: being a member of the administration team responsible for administering a Section 166 project,
receiving and processing customer correspondence throughout many platforms in line with current procedures,
creating procedure systematic manuals, setting up cases for fee refunds, complaints and queries, liaising with
different departments and the Financial Ombudsmen Service to data gather, creating various types of letters using

2. templates and bespoke wording, maintaining-up-to-date data records and quality standards, remediating cases with
system and admin errors, adhering to all government legislation, FCA standards ensuring customers’ information is
kept confidential and procedure mapping. I am also responsible for the generalised admin mailbox when my team
leader is absent, assigning specialised tasks to my colleagues who have the applicable skillsets. The two most
important principles in my position are data protection and departmental collaboration. I believe that these principles
are vital to any financial organisation to maintain good customer relations and create a friendly working
environment.
Recently, I was awarded the Geoban Hero award in recognition for my contributions within the Section 166 project.
• Digital Work Experience
Department of Work and Pensions - Jobcentre West (Feb 16 - Mar 16)
Duties include: supporting claimants to access and use government and other online services including JSAOL,
benefits calculator and Universal Jobmatch, showing customers around different job searching websites, help
customers build CVs and covering letters as well as general administration.
• Financial Administration Officer
Region Direct Ltd (Oct 14 - Dec 15)
Duties included: making payments, bookkeeping using IRIS KashFlow, issuing invoices, communicating with HMRC
and accountant, quarterly input VAT claims, forwarding information for annual tax returns, corporation tax returns and
accounts. predicting business expenditure, creating weekly, quarterly and yearly financial reports, reconciling using
online banking, managing all business, director and creditor accounts, creating financial models for projects, website
administration and market research as well as secretarial duties.
• Administration Assistant
Region Direct Ltd (Jan 14 - Oct 14)
Duties included: creating investment brochures, updating social networking platforms, immigration, market and
educational research, filing, answering, recording and forwarding telephone calls, scanning, copying and printing
documents, making payments, assisting HR by creating KPIs and procedures, creating marketing materials, IT support
and secretarial duties.
OTHER SKILLS
• Complaint Management Systems
• Customer Relational Databases
• Data Analysis
• Microsoft Office: Word, Excel, Access, Outlook (2003 - 2016 packages)
• Sales/Purchase Ledger, VAT, Annual Return and account Preparation
• Accountancy system packages - IRIS KashFlow and Payroll.
• Organisational, presentation and communication skills
• Working to high volumes of work and maintaining quality.
REFERENCES
Mark Lowerson (current team leader) Ross Lowery (former employer)
Geobank UK - Santander Group Region Direct Ltd - HR Manager
Cobalt 9. 3 Quick Silver Way 31 Bath Lane
Cobalt Business Park Newcastle upon Tyne
Newcastle upon Tyne NE4 5SP
NE27 0QQ Tel: (0191) 275 2137
Tel: 07824808605

3. Email: mark.lowerson2@gmail.com