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People	
  Analy+cs	
  
You	
  Are	
  What	
  YOU	
  Like	
  	
  
WE	
  BELIEVE	
  
• YOU	
  ARE	
  WHAT	
  YOU	
  LIKE.	
  
• YOUR	
  CUSTOMERS	
  ARE	
  YOUR	
  MOST	
  IMPORTANT	
  ASSET.	
  
• THE	
  MORE	
  YOU	
  KNOW	
  YOUR	
  CUSTOMERS,	
  THE	
  MORE	
  
VALUABLE	
  YOU	
  ARE.	
  
THE	
  PROBLEM	
  
YOU	
  DO	
  NOT	
  KNOW	
  ENOUGH	
  ABOUT	
  YOUR	
  USERS!	
  
ALL	
  I	
  KNOW	
  ABOUT	
  MOST	
  OF	
  MY	
  
CUSTOMERS	
  IS	
  JUST	
  THEIR	
  EMAIL…	
  
We	
  can	
  predict	
  
your	
  customers’:	
  
personality	
  type,	
  
age,	
  income,	
  
poli6cal	
  
orienta6on,	
  
cultural	
  
background,	
  
intelligence,	
  
adop6on	
  circle,	
  
emo6onal	
  status	
  
and	
  much	
  more...	
  	
  
WE	
  USE	
  BIG	
  DATA	
  TO	
  CALCULATE	
  NEW	
  CUSTOMER	
  INFO	
  
OUR	
  SOLUTION	
  
 
	
  
	
  
	
  
emails	
  
Cubeyou	
  idenGfies	
  users	
  
across	
  different	
  sources	
  
and	
  collects	
  info	
  related	
  to	
  	
  
users’	
  likes/interests	
  (FB	
  
likes,	
  Google+	
  Follows,	
  
Linkedin	
  skills,	
  etc.)	
  
Likes	
  algorithm	
  powered	
  
by	
  Cambridge	
  university	
  
Complete	
  and	
  acLonable	
  
Psychographic	
  profile	
  
Patent	
  pending	
  algorithm	
  
developed	
  over	
  4	
  years	
  
by	
  Cambridge	
  PhDs	
  and	
  
Cubeyou	
  data	
  scienGsts,	
  
crunches	
  data	
  and	
  creates	
  	
  
InferenGal	
  info.	
  
System	
  delivers	
  a	
  complete	
  
and	
  acGonable	
  customer	
  
psychographic	
  profile	
  
calculaGng	
  personality,	
  
values,	
  a[tudes,	
  interests,	
  
lifestyles…	
  
HOW	
  DOES	
  IT	
  WORK?	
  
“CREATING	
  NEW	
  CUSTOMER	
  INSIGHTS	
  TO	
  	
  
BETTER	
  ENGAGE	
  YOUR	
  AUDIENCE”.	
  
HOW	
  DOES	
  IT	
  WORK?	
  (STEP	
  1)	
  
3	
  WAYS	
  TO	
  CREATE	
  CUSTOMER	
  PROFILES	
  
HOW	
  DOES	
  IT	
  WORK?	
  (STEP	
  2)	
  
WE	
  CRUNCH	
  PEOPLES	
  LIKES	
  AND	
  CALCULATE	
  NEW,	
  EXPANDED	
  USER	
  
PROFILES	
  
HOW	
  DOES	
  IT	
  WORK?	
  (STEP	
  3)	
  
WE	
  AGGREGATE	
  EXPANDED	
  USER	
  PROFILES	
  FOR	
  YOU	
  
HOW	
  DOES	
  IT	
  WORK?	
  (STEP	
  4)	
  
YOU	
  SEGMENT	
  USERS	
  TO	
  MEET	
  YOUR	
  NEEDS	
  
HOW	
  CUBEYOU	
  HELPS	
  BUILD	
  YOUR	
  BUSINESS:	
  
• MARKETING	
  -­‐	
  Precisely	
  target	
  markeGng	
  efforts	
  by	
  beaer	
  
understanding	
  your	
  customer	
  preferences.	
  
• SALES	
  -­‐	
  increase	
  close	
  success	
  rates	
  by	
  pre-­‐qualifying	
  sales	
  
leads	
  based	
  on	
  personal	
  profiles.	
  
• CUSTOMER	
  SERVICE	
  -­‐	
  Solve	
  customer	
  crisis	
  by	
  beaer	
  
understanding	
  the	
  single	
  user	
  personality.	
  
	
  	
  
• R&D	
  –	
  Focus	
  research	
  &	
  development	
  	
  based	
  on	
  your	
  
user’s	
  interests,	
  a[tudes	
  and	
  lifestyle.	
  
MARKETING:	
  
SCENARIO:	
  NEW/HIGHLY	
  PRICED	
  PRODUCT	
  LAUNCH	
  
1.  SEGMENT	
  WHO	
  YOU	
  WANT	
  TO	
  TARGET:	
  	
  
• High	
  Income;	
  Early	
  Adopters	
  
2.	
  UNDERSTAND	
  WHO	
  THEY	
  ARE	
  AND	
  FIND	
  PATTERNS	
  	
  
• Age:	
  Average	
  customer	
  is	
  25-­‐35	
  (	
  Not	
  35-­‐45	
  as	
  we	
  thought)	
  
• Income:	
  Mid	
  level	
  spends	
  more,	
  (NOT	
  high	
  income	
  as	
  we	
  thought)	
  
	
  
3.	
  UNDERSTAND	
  HOW	
  TO	
  CONNECT	
  WITH	
  THEM	
  
• Conserva6ve:	
  Interested	
  more	
  in	
  hard	
  facts,	
  No	
  emo6onal	
  selling	
  
• Outgoing:	
  Use	
  informal	
  language,	
  short	
  and	
  clear	
  sentences	
  
4.	
  UNDERSTAND	
  HOW	
  TO	
  GAIN	
  THEIR	
  INTEREST	
  
• Environmentally	
  aware:	
  	
  underline	
  green	
  aXributes	
  and	
  recycling	
  
• Tech	
  geek:	
  highlight	
  tech	
  details	
  bit&bytes	
  
	
  
5.	
  UNDERSTAND	
  WHERE	
  TO	
  FIND	
  THEM	
  –	
  
• Web:	
  (Apple,	
  Amazon)	
  Product	
  available	
  on	
  Apple	
  Store	
  and	
  Amazon.com	
  
• Print:	
  (Men’s	
  Health,	
  Wired,	
  Makers)	
  Adver6sing	
  on	
  Men's	
  Health	
  and	
  Wired	
  
	
   RESULTS:	
  Ad	
  EffecGveness	
  up	
  35%	
  -­‐	
  ROI	
  up	
  120%	
  
	
  
EASILY	
  INTEGRATE	
  WITH	
  WHAT	
  YOU	
  ALREADY	
  
USE:	
  
(APIS/CSV)	
  
WHO	
  THINKS	
  WE’RE	
  COOL:	
  
Let’s	
  see	
  how	
  we	
  can	
  help	
  you	
  
Contact	
  Mark	
  Friedler	
  –	
  San	
  Francisco	
  	
  
tel.	
  415.683.6601	
  
mfriedler@cubeyou.com	
  
www.cubeyou.com	
  

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Cubeyou Social Analytics Presentation 06182013

  • 1. People  Analy+cs   You  Are  What  YOU  Like    
  • 2. WE  BELIEVE   • YOU  ARE  WHAT  YOU  LIKE.   • YOUR  CUSTOMERS  ARE  YOUR  MOST  IMPORTANT  ASSET.   • THE  MORE  YOU  KNOW  YOUR  CUSTOMERS,  THE  MORE   VALUABLE  YOU  ARE.  
  • 3. THE  PROBLEM   YOU  DO  NOT  KNOW  ENOUGH  ABOUT  YOUR  USERS!   ALL  I  KNOW  ABOUT  MOST  OF  MY   CUSTOMERS  IS  JUST  THEIR  EMAIL…  
  • 4. We  can  predict   your  customers’:   personality  type,   age,  income,   poli6cal   orienta6on,   cultural   background,   intelligence,   adop6on  circle,   emo6onal  status   and  much  more...     WE  USE  BIG  DATA  TO  CALCULATE  NEW  CUSTOMER  INFO   OUR  SOLUTION  
  • 5.         emails   Cubeyou  idenGfies  users   across  different  sources   and  collects  info  related  to     users’  likes/interests  (FB   likes,  Google+  Follows,   Linkedin  skills,  etc.)   Likes  algorithm  powered   by  Cambridge  university   Complete  and  acLonable   Psychographic  profile   Patent  pending  algorithm   developed  over  4  years   by  Cambridge  PhDs  and   Cubeyou  data  scienGsts,   crunches  data  and  creates     InferenGal  info.   System  delivers  a  complete   and  acGonable  customer   psychographic  profile   calculaGng  personality,   values,  a[tudes,  interests,   lifestyles…   HOW  DOES  IT  WORK?  
  • 6. “CREATING  NEW  CUSTOMER  INSIGHTS  TO     BETTER  ENGAGE  YOUR  AUDIENCE”.  
  • 7. HOW  DOES  IT  WORK?  (STEP  1)   3  WAYS  TO  CREATE  CUSTOMER  PROFILES  
  • 8. HOW  DOES  IT  WORK?  (STEP  2)   WE  CRUNCH  PEOPLES  LIKES  AND  CALCULATE  NEW,  EXPANDED  USER   PROFILES  
  • 9. HOW  DOES  IT  WORK?  (STEP  3)   WE  AGGREGATE  EXPANDED  USER  PROFILES  FOR  YOU  
  • 10. HOW  DOES  IT  WORK?  (STEP  4)   YOU  SEGMENT  USERS  TO  MEET  YOUR  NEEDS  
  • 11. HOW  CUBEYOU  HELPS  BUILD  YOUR  BUSINESS:   • MARKETING  -­‐  Precisely  target  markeGng  efforts  by  beaer   understanding  your  customer  preferences.   • SALES  -­‐  increase  close  success  rates  by  pre-­‐qualifying  sales   leads  based  on  personal  profiles.   • CUSTOMER  SERVICE  -­‐  Solve  customer  crisis  by  beaer   understanding  the  single  user  personality.       • R&D  –  Focus  research  &  development    based  on  your   user’s  interests,  a[tudes  and  lifestyle.  
  • 12. MARKETING:   SCENARIO:  NEW/HIGHLY  PRICED  PRODUCT  LAUNCH   1.  SEGMENT  WHO  YOU  WANT  TO  TARGET:     • High  Income;  Early  Adopters   2.  UNDERSTAND  WHO  THEY  ARE  AND  FIND  PATTERNS     • Age:  Average  customer  is  25-­‐35  (  Not  35-­‐45  as  we  thought)   • Income:  Mid  level  spends  more,  (NOT  high  income  as  we  thought)     3.  UNDERSTAND  HOW  TO  CONNECT  WITH  THEM   • Conserva6ve:  Interested  more  in  hard  facts,  No  emo6onal  selling   • Outgoing:  Use  informal  language,  short  and  clear  sentences   4.  UNDERSTAND  HOW  TO  GAIN  THEIR  INTEREST   • Environmentally  aware:    underline  green  aXributes  and  recycling   • Tech  geek:  highlight  tech  details  bit&bytes     5.  UNDERSTAND  WHERE  TO  FIND  THEM  –   • Web:  (Apple,  Amazon)  Product  available  on  Apple  Store  and  Amazon.com   • Print:  (Men’s  Health,  Wired,  Makers)  Adver6sing  on  Men's  Health  and  Wired     RESULTS:  Ad  EffecGveness  up  35%  -­‐  ROI  up  120%    
  • 13. EASILY  INTEGRATE  WITH  WHAT  YOU  ALREADY   USE:   (APIS/CSV)  
  • 15. Let’s  see  how  we  can  help  you   Contact  Mark  Friedler  –  San  Francisco     tel.  415.683.6601   mfriedler@cubeyou.com   www.cubeyou.com