The document provides an introduction to Community Scheme Ombud Services (CSOS) in South Africa. It discusses the history and purpose of CSOS, which was established through the Sectional Titles Schemes Management Act and Community Scheme Ombud Service Act to help resolve disputes in community housing schemes like sectional title properties, share blocks, gated communities, and retirement homes. CSOS's aim is to establish an Ombud service, provide dispute resolution, train employees, maintain custody of documents, promote good governance, and provide education. The Ombud has regional offices and handles conciliation and adjudication of disputes. CSOS is funded by government, application fees, and levies from schemes.