SlideShare a Scribd company logo
The
specification of
clear roles and
responsibilities The clear specification of
roles and responsibilities
within an implementation
team and for all
stakeholders within a
project
Icon made by mynamepong from www.flaticon.com
Top
managerial
support
The correct managerial
support for the project or
the entire portfolio of
projects. This (top)
managerial supports can
consists our of multiple
components – more on
this as the results of this
study
Icon made by Freepik from www.flaticon.com
Market
intelligence on
the client
Icon made by Smashicons from www.flaticon.com
Having correct and
sufficient information
about a client allows for
better alignment between
the client’s wishes and the
project’s goals.
Timely project
schedule/
plan
Having a project schedule
including sufficient details
as early as possible
significantly impacts the
overall project success
Icon made by Smashicons from www.flaticon.com
The presence
of a champion
The use of a so-called
‘champion’. This champion
– preferably assigned by
top management – is able
to fulfill multiple tasks
within the project such as
helping project managers
to put project goals in
context, getting the
correct resources included
in the project and helping
the implementation of
strategies throughout the
organization
Icon made by Freepik from www.flaticon.com
Continuous
client
consultation
Basically this CSF is highly
related to an Agile
methodology of getting
feedback in multiple
iterations as often as
possible. By not acting like
a ‘submarine’ but by
‘surfacing’ to the client
continuously a project has
increased chances of
success
Project
objectives
Clear project goals and
objectives from Day 1
allow the team and the
stakeholders to focus
continuously. Making sure
these objectives are
managed is an important
tasks for all project
managers! Moreover,
continuously linking
everything that’s done
within an project to the
predetermined project
goals and objectives
allows for a great method
to keep scope creep in
check
Icon made by Gregor Cresnar from www.flaticon.com

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CSFs project IT implementations

  • 1. The specification of clear roles and responsibilities The clear specification of roles and responsibilities within an implementation team and for all stakeholders within a project Icon made by mynamepong from www.flaticon.com
  • 2. Top managerial support The correct managerial support for the project or the entire portfolio of projects. This (top) managerial supports can consists our of multiple components – more on this as the results of this study Icon made by Freepik from www.flaticon.com
  • 3. Market intelligence on the client Icon made by Smashicons from www.flaticon.com Having correct and sufficient information about a client allows for better alignment between the client’s wishes and the project’s goals.
  • 4. Timely project schedule/ plan Having a project schedule including sufficient details as early as possible significantly impacts the overall project success Icon made by Smashicons from www.flaticon.com
  • 5. The presence of a champion The use of a so-called ‘champion’. This champion – preferably assigned by top management – is able to fulfill multiple tasks within the project such as helping project managers to put project goals in context, getting the correct resources included in the project and helping the implementation of strategies throughout the organization Icon made by Freepik from www.flaticon.com
  • 6. Continuous client consultation Basically this CSF is highly related to an Agile methodology of getting feedback in multiple iterations as often as possible. By not acting like a ‘submarine’ but by ‘surfacing’ to the client continuously a project has increased chances of success
  • 7. Project objectives Clear project goals and objectives from Day 1 allow the team and the stakeholders to focus continuously. Making sure these objectives are managed is an important tasks for all project managers! Moreover, continuously linking everything that’s done within an project to the predetermined project goals and objectives allows for a great method to keep scope creep in check Icon made by Gregor Cresnar from www.flaticon.com