CRRI – as first line communicator
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This document discusses the important role of junior doctors as the first communicators for patients and relatives in the hospital. It notes that junior doctors are often the most available, approachable, and spend the most time at the hospital. The document provides tips for junior doctors in communicating difficult information to patients and relatives, such as understanding their expectations and emotions, explaining the situation clearly without unnecessary technical terms, and acknowledging the stages of grief. It emphasizes the importance of never surprising the patient or relatives, never hiding information, and always putting bad news in writing.
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CRRI – as first line communicator
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- 11. 90 % of the cases it is the Junior Doctors Available Approachable Spend most time at Hospital.
- 12. EXPECTATIONS OF PATIENT/RELATIVES EMOTIONS OF PATIENT/RELATIVES UNDERSTAND RESOURCES EXPLAIN
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- 33. NAGGING PARANOID OBSESSIVE HYPER-OBEDIENT HYPOCHONDRIACAL THE GOOGLER DENYING PATIENT MALINGERING
- 37. KUBLER ROSS PHASES OF GRIEF
- 38. DENIAL ANGER BARGAINING DEPRESSION ACCEPTANCE
- 39. TEN COMMANDMENTS FOR BREAKING A BAD NEWS- 1.NEVER SURPRISE 2.NEVER DELAY
- 40. 3.NEVER HIDE 4.ALWAYS PUT IN WRITING
- 41. 5.TELL SOME POSITIVE ASPECTS- (PATIENT DIED PEACEFULLY ETC) 6.GIVE SOLUTIONS - (AMBULANCE ETC)
- 42. 7.NEVER EXPRESS FEAR OR GUILT 8.JUSTIFY YOUR EFFORTS CALMLY