The document outlines the key components of a customer relationship management (CRM) system in a flowchart format. It includes functions such as collections, marketing, receivables, prospecting, qualifying, design, engineering, specifying, proposing, quoting, negotiating, closing orders, processing, defining expectations, delivering on expectations, and support. The flowchart shows how these different components relate and connect to each other within the overall CRM system.

1. Customer Relationship Management - Style 1
Collections Marketing
Receivables Prospecting Web
Qualify
Support
Design
Engineer
Specify
CRM
Customer Relationship Management
Deliver on Propose
Expectations Quote
Define Negotiate
Expectations Close Order
Process
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2. Customer Relationship Management - Style 1
Marketing
Prospecting Web
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3. Customer Relationship Management - Style 1
Qualify
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4. Customer Relationship Management - Style 1
Design
Engineer
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Specify
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5. Customer Relationship Management - Style 1
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Propose • Your Text Goes here
Quote
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6. Customer Relationship Management - Style 1
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Negotiate
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7. Customer Relationship Management - Style 1
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Close Order
Process
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8. Customer Relationship Management - Style 1
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Define
Expectations
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9. Customer Relationship Management - Style 1
Deliver on
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10. Customer Relationship Management - Style 1
Support
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11. Customer Relationship Management - Style 1
Collections
Receivables
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13. Ungrouping the object
2
1
3
1. Right click the object.
2. Choose Group and then Ungroup.
3. Click beside the object and drag the arrow over it.
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14. Edit Color
2 3
1
1. Select the shape to change the color and Right click the object( click any object which you
want to change color)
2. Choose Format Shape in the dialog box.
3. Choose “Fill” in the Format Shape box then “Solid” or “Gradient” depending on the
appearance of the object. Change colour as shown in the picture.
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