CRM for Pilots

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The document discusses situational awareness, which involves understanding one's environment and recognizing how conditions may change over time. It lists 12 clues that can indicate a loss of situational awareness, such as failing to meet targets, undocumented procedures, and fatigue. The document also provides guidelines for pilots to maintain situational awareness, including properly communicating any concerns using a specific format and ensuring the aircraft and conditions are continuously monitored.

Interpersonal
Communication

Leadership

Decision Making

Cognitive skills Interpersonal skills
mental processes behavioral activities

gaining and maintaining associated with communications
Situational Awareness
associated with teamwork
solving problems

making decisions

CLUES TO IDENTIFYING:
• Loss of Situational Awareness
• Links in the Error Chain
1. FAILURE TO MEET TARGETS
OPERATIONAL

2. UNDOCUMENTED PROCEDURES
3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
HUAMN

9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE

CLUES TO IDENTIFYING:
• Loss of Situational Awareness
• Links in the Error Chain
1. FAILURE TO MEET TARGETS
OPERATIONAL

2. UNDOCUMENTED PROCEDURES
OBEY 3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
HUAMN

9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE

CLUES TO IDENTIFYING:
• Gain of Situational Awareness
• Links in the Error Chain
1. FAILURE TO MEET TARGETS
OPERATIONAL

2. UNDOCUMENTED PROCEDURES
OBEY 3. DEPARTURE FROM SOP
4. VIOLATING MINIMUMS OR LIMITATIONS
5. FAILURE TO MONITOR
6. COMMUNICATIONS
7. AMBIGUITY
8. UNRESOLVED DISCREPANCIES
HUAMN

SELF
AWARENESS 9. PREOCCUPATION OR DISTRACTION
10. CONFUSION OR EMPTY FEELING
11. NEED TO HURRY / LAST MINUTE CHANGES
12. FATIGUE

encompasses Inquiry and Advocacy

“Hey Chief”
1. Opening / Attention getter
“Captain Smith”
“Bob”

2. State your concern “I’m concerned we may not have enough fuel to fly around
this storm system!”

3. State the problem as you see it “We’re only showing 40min. of fuel left”

4. State a solution “Let’s divert to another airport and refuel”

5. Obtain agreement (or buy-in) “Does that sound good to you Captain?”

Have a
plan!

No
secret
plans!
No hi-jacking
the cockpit

Abnormals / Emergency
• Fly the Airplane !! FMAs, AP, and AT

• Monitor the Airplane! Engage the autopilot

Silence Synoptic Discuss Decide

Silence Synoptic Discuss Decide

Have a
plan!

No
secret
plans!
No hi-jacking
the cockpit

The End

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