The slides provides a brief presentation of the Crisis Response Lab - a research collective located in Gothenburg. Its members represents University of Gothenburg, Viktoria Institute, Chalmers University.

1. CRISIS RESPONSE LAB
Improving IT‐use for crisis response.
viktoria institute
Viktoria Ins6tute. Chalmers University. University of Gothenburg. Lindholmen Science Park: Security Arena

2. Crisis Response Lab
Improving IT‐use for crisis response by:
• Developing empirical knowledge
• Based on proven methodology
• From in‐depth field studies
• Materialized results in solid prototypes for real‐world deployment
• In close collaboraCon with crisis response organizaCons and soluCons providers
• With the explicit goal of ensuring world‐class products for a global market.

3. Overview
CANDIDATE PROJECT CONCEPTS
R&D DESIGN ASSESSMENT
SERVICES SERVICES SERVICES
RESEARCH
NETWORK OF PEOPLE

4. RESEARCH
The Crisis Response Lab conducts high quality research in the area of emergency
•
and crisis response. We use a qualitaCve research approach with field‐studies,
workshops, interviews and document analysis as primary techniques.
We have extensive experience in studying, designing and evalua6ng a range of
•
different applicaCons: Mobile incident support systems, Live Video BroadcasCng,
Distributed dispatch systems, Ephemeral and persistent contact management,
InteracCve eventlog and formal documentaCon systems, Mashup‐based map
systems.
Our research are presented and published in peer‐reviewed research papers,
•
reports and demos at InternaConal Academic Conferences and InternaConal
Academic Journals.
Research projects are funded by NaConal Research Funds and Government
•
Agencies and EU‐framework programs
In connecCon to every research project, we conduct research dissemina6on
•
workshops where the results are presented and discussed with policy‐makers and
pracCConers in public organizaCons and industry.

5. R & D SERVICES
Crisis Response Lab has experCse and resources to support, plan and execute R&D‐
•
oriented projects in close collabortaion with industry and public organizaCons.
R&D services include but are not limited to:
•
Policy development
–
Framework and infrastructure design
–
Concept development
–
ApplicaCon design
–
Crisis Response Lab offers R&D services, such as: forming project consorCums,
•
applying for funding, providing resources and experCse on domain specific topics.
Combined and larger R&D acCvCCes are organized as projects that are funded by
•
NaConal innovaCon programs, EU‐framework programs, public‐private
partnerships.

6. DESIGN SERVICES
The Crisis Response Lab has extensive experience in transforming high quality
•
research results into design implicaCons for commercial soluCons.
We offer the Design Services as a systemaCc and cost‐efficient approach for
•
soluCon providers to radically improve their exisCng and future applicaCons and
soluCons to target the real‐world needs in the emergency and crisis response
community.
Design services include but are not limited to:
•
– Knowledge Transfer Workshops
– Radical Design Workshops
– Technology‐specific Design Improvement
The Design Services consist of a structured process where researchers, in a series
•
of workshops work in close collaboraCon with concept designers, product
designers, developers and professional end‐users to bring competeCve advantage
to exisCng or future products.

7. ASSESSMENT SERVICES
We offer assessment services of new or exisCng applicaCons and systems in
•
exercise seZngs or as part of everyday response work.
System assessment or evaluaCon in real‐world seZngs has proven to result in
•
fundamental and criCcal knowledge about the strengths and weakness of an
applicaCon or system.
Clients consists of public organizaCons that need expert second‐opinions as part of
•
a procurement process or soluCons providers that need an assessment as part of
pre‐sales acCviCes.

8. COLLABORATION
Organiza6ons we have been involved with:
Swedish Police
• Ericsson
•
Greater Gothenburg Fire & Rescue Services
• SAAB
•
Stockholm Fire and Rescue Services
• BAMBUSER
•
City of Gothenburg
• Blue Mobile Systems
•
Lilla Edet community
• Carmenta
•
Lund Fire & Rescue Services
• PerformIT
•
Regional administraCve Board Västra Götaland
•
Paramedics Services Sahlgrenska University
• SAFER
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Hospital Lindholmen Science Park: Security Arena
•
Swedish NaConal Road AuthoriCes
•
Swedish Railroad AuthoriCes
•
Swedish Rescue Agency
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Swedish Emergency Management Agency
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MSB Swedish Civil ConCngency Agency
•
The Crisis Reponse Lab is conCnuously looking for collaboraCon with other academic
research groups, industrial design groups and pracCConers.

9. CANDIDATE PROJECT CONCEPTS
1. HasCly Formed Networks 15. Mobile Live Video Services in response work
2. Common OperaCng picture 16. Digital footprint exploitaCon
3. Temporary infrastructures 17. Social analyCcs services
4. Mashup‐based applicaCons 18. Market‐based dispatch methodology
5. Social socware for professional crisis response 19. InformaCon appliances in sensor network
infrastructures
6. Quickly deployable services for bio‐decease
20. StandardizaCon interfaces for VerCcal COP‐
tracking
applicaCons
7. Systems for Private – Professional crisis
21. Extending Super‐staConary systems with consumer
preparedness collaboraCon
technologies
8. Crisis communicaCon on a Mass‐scale
22. Open‐innovaCon based informaCon systems
9. Augmented reality in command centre seZngs
23. InnovaCon models for public crisis response
10. Smart‐room technology for command centre
infrastructures
seZngs
24. Open government informaCon infrastructures
11. Audio‐based event reporCng
25. Long‐tail business models for global system
12. Wearable, Mobile and Handheld technology for
deployment
first responders
26. New collaboraCve models for research‐driven
13. Mobile phone based services for crisis managers
product
14. Tiny collaboraCve systems for crisis response
27. Service‐based soluCons in crisis response

10. NETWORK OF PEOPLE
Urban Nulden, Associate Professor, University of Gothenburg. Fang Chen, Assocociate Professor, Chalmers.
Jonas Landgren, Assistant Professor, University of Gothenburg & Research Manager, Viktoria InsCtute,
Fredrik Bergstrand, Ph.D‐student, University of Gothenburg, Anna Gryszkiewcz, PhD‐student, Chalmers.
Henrik Andersson, Student, University of Gothenburg. Christoffer Eliasson, Student, University of Gothenburg.
viktoria institute

11. Interna6onal Collabora6on
The Crisis Response Lab is looking for internaConal partnerships and research collaboraCon
with foreign universiCes, research insCtutes, industry and public organizaCons.
We are members of the ISCRAM‐community (www.iscram.org)
Contact:
Jonas Landgren,
Research Manager, Viktoria InsCtute
Assistant Professor, University of Gothenburg
jonas.landgren@viktoria.se : jonaslandgren.blogspot.com
viktoria institute