A presentation by Dr Graham Wright (CGCRI HOD: Consumer Goods Council of South Africa (CGCSA)), at the Transport Forum SIG: "Security Value Chain on Road and Rail" on 3 March 2016 hosted by University of Johannesburg. The theme of the presentation was: "Lessons learned with The Consumer Goods Crime Risk Initiative project". More like this on www.transportworldafrica.co.za

1. Crime Risk Management across
the Consumer Goods value
chain – Overview & Lessons

2. Overview
• The CGCSA and the Consumer Goods Industry
• Collaborative platform and approach
• Truck/Freight Hi-Jackings and approach
• Closure

3. The Consumer Goods Industry in a Nutshell
THE CONSUMER GOODS COUNCIL (CGCSA)
Is a membership-based company representing over 12,000 members in the retail,
wholesale and manufacturing of consumer goods
Facilitates engagement between stakeholders in the Industry and represent the
interest of the Industry to the Government and other regulatory bodies
The CGI sector contribution to the national economy, by classification
CGI %
Gross Domestic Product
18.20% 9.60%
Employment
23.60% 4.80%
Exports
9.90% 34.00%
Net taxes
13.40% 4.50%
Gross Fixed Capital Formation
13.10% 12.10%

4. The Retail Crime Risk Landscape
Counterfeiting
Shrinkage
Shoplifting
Burglaries
Business Robberies
CIT Robberies
Truck Hijacking
ATM Attacks

5. CGCRI Robberies trend
0
5000
10000
15000
20000
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Total and Retail Business Robberies
(Actual Incidents)
SAPS reported Business Robberies FMCG Retail Robberies
SAPS: 19 170 Robberies in 2015SAPS: 19 170 Robberies in 2015 6 %
47 %

6. CGCRI Robberies trend
0
100
200
300
400
500
2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
Total and Retail Business Robberies
(Normaised to 100 at 2006)
SAPS reported Business Robberies FMCG Retail Robberies
SAPS: 19 170 Robberies in 2015SAPS: 19 170 Robberies in 2015

7. The Consumer Goods Crime Risk Initiative
Manufacturing Logistics/ Transport Wholesale & Retail
THE CONSUMER GOODS CRIME RISK INITIATIVE
(CGCRI)
A collective & pro-active response by the industry to the
ongoing incidence of serious and violent crime affecting the
industry.
Founded on the principle that, as a collective, the industry can
accomplish more and should support and strengthen
government’s fight against crime

8. CGCRI Core
Offerings
Crime Incident
Information &
Risk Analysis Proactive
Service
Disruptions &
Crime
Incidence
Alerts
Employer
Reference Site
& ID Cards
(Integrity
Management)Government &
Business
Stakeholder
Liaison
Crime
Incidence
Consequence
Management
& CJS Support
Crime
Prevention
Best Practices
&
Interventions
CGCRI Service Offerings

9. Holistic Stakeholder Landscape
Manufacturing Distribution Wholesale & Retail
Security service providers
Merchandisers & other service providers
Business Associations & stakeholders
Retail companies
- FMCG, Clothing
& Jewellery
Property owner &
management
companies
Transport &
Freight
companies
Manufacturing &
importation
companies
Government Departments and Agencies

10. Retail Anti-Crime Framework
RETAIL INDUSTRY COLLABORATIVE
INFORMATION PLATFORM
Information
sharing with
SAPS
Crime threats
and Hot Spots
Crime
Prevention
Measures &
Interventions
Crime Scene
Management
& Evidence
Collection
Proactive Risk
Alerts
CROSS INDUSTRY
COLLABORATION
INDUSTRY/GOVT
COLLABORATION
Manufacturing Distribution Wholesale & Retail

11. Illustrative Example
Robberies targeting a specific product
11
33
97
20
55
239
244
89
0
50
100
150
200
250
300
2009 2010 2011 2012 2013 2014 2015 YTD
Total Sector

12. Illustrative Example Cont.
Robberies targeting a specific product
12
8
14
10 10
7
10
25
10
12
10
0 1
7 6 5
2
4
0
4 5
1 1 2 1 10
10
20
30
40
50
60
70
Jan14
Feb14
Mar14
Apr14
May14
Jun14
Jul14
Aug14
Sep14
Oct14
Nov14
Dec14
Jan15
Feb15
Mar15
Apr15
May15
Jun15
Jul15
Aug15
Sep15
Oct15
Nov15
Dec15
Jan16
Arrests
Segment A

13. Illustrative Example Cont.
Robberies targeting a specific product
13
8
14
10 10
7
10
25
10
12
10
0 1
7 6 5
2
4
0
4 5
1 1 2 1 1
6
18
16
18
20
17
11
17 16
27
14
16 16
22
29
19
22
19
35
38
50
58
65
51 51
0
10
20
30
40
50
60
70
Jan14
Feb14
Mar14
Apr14
May14
Jun14
Jul14
Aug14
Sep14
Oct14
Nov14
Dec14
Jan15
Feb15
Mar15
Apr15
May15
Jun15
Jul15
Aug15
Sep15
Oct15
Nov15
Dec15
Jan16
Segment A Segment B Linear (Segment B)

14. The Truck Hi-Jackings Landscape - Challenges
Not all hi-jackings reported to SAPS
Multi-agency involvement required
Crime scene management
The illegal use of jammers
Internal collusion (drivers and syndicates)
Training & awareness deficiencies
Intelligence, investigations & prosecutions
Silo
approach
Fragmentation
of effort
Perpetrators involved in multiple hi-jackings

15. The Truck Hi-Jackings Landscape - Solutions
Centralised reporting of all hi-jackings
Multi-disciplinary investigations
Organized crime threat analysis
Technology Activation
Information sharing nodal points
Most wanted suspects identification
Hot spot route & risk analysis
Focused multi-agency interventions

16. CGCRI Value Proposition
• Strengthen and structure the partnership and cooperation between
industry and government;
• Enhance information, and sharing, on hijacking incidents across the
industry, modus operandi, hot spots, trends, suspects, etc.;
• Proactively address transport operator and freight service provider
vulnerabilities and risks;
• Support and strengthen law enforcement and prosecution;
• Monitor and provide feedback on arrest and convictions – and alleviate
any blockages and impediments;
• Ultimately, reduce the level of truck hijackings.

17. Closure
• Crime is a non-competitive issue
• Collaboration across business
• Information sharing is central
• Structured partnership with government
• Be proactive