Crescendo Technology Solutions proposes automating MetLife's examiner assignment process to reduce costs and improve efficiency. Key aspects include using GPS to assign the nearest, highest ranked examiner to claims, balancing workloads, and estimating required examiner numbers by area. The project aims to reduce manpower by 35% and claims amounts by employing expert examiners. Crescendo will collect examiner data, design the automated system, code and test it, and implement the new process by October 31st for $12,000.

2. Project proposal to MetLife
(Metropolitan Life Insurance Company)
AUTOMATION OF THE EXAMINER
ASSIGNMENT PROCESS

3. The Team
• HEMA V
• SURENDARAN
• AJOY INFANT RAJ A
• HARISH TCS
• DIVIAN JEGAM
• MICHAEL ANTONY D’COUTO
• ARAVIND U

4. About CRESCENDO
• Crescendo Technology Solutions pvt. Ltd. is a successful software and
consulting company.
• Vision: Crescendo believes that our responsibility extends beyond
business by assisting socially and economically depressed sectors of the
communities in which we work.
• Goal: provide strategic solutions, operational leadership and the co-
creation of breakthrough solution to the changing world.
• Workforce: experts in cutting edge technologies including those in
mobility, big data and cloud computing.

5. Our clients

6. Problem Statement
Vehicle Accident claim
• Random assignment of examiner to estimate the damage
cost.
• No process in place to assign efficient examiner
• Inefficient examiner estimates more amount than actual
damage.
• Huge loss due to wrong estimation
• Workload is not equal for all the examiners
• Examiner located far away from the accident spot takes
more time to reach the spot.
• No estimation of actual examiners required for a
particular area.

7. Justification for Implementation
• Removes the manual error.
• Makes the process less tedious.
• Same examiner working repetitively.
• Selecting an effective examiner.
• Examiner near the vicinity of the accident spot.
• Determine the number of examiners required in a certain
location.
• Work load on the examiners.
• Prejudices of the person allotting the examiners.

8. Project Goals
•35 % reduction in manpower
•Optimum examiner allocation and utilization
•Reduction in claim amount by employing
expert examiners

9. Strategy and Activities
• The process behind assigning the examiners to the accident cases is
automated with the help of the proposed functionality which is
added as a separate menu in the customer’s website.
• All the examiners working with the company are assigned ranks
based on the complexity and the number of cases solved by them
in the past.
• With the help of GPS , the examiners that are in the vicinity of the
accident spot are selected and they are arranged based on their
respective ranks.
• The list is further refined by taking into account the number of
cases taken care by the examiner in any particular month. This
helps overloading any particular examiner.
• Now the examiner in the top of the stack is assigned to the case .

10. Deliverables
S.No Tentative Date Deliverable
1. September 15, 2014 Report on the requirement gathering
2. September 25, 2014 Design document delivered for customers’ acceptance
3. October 21, 2014 Code is delivered for User acceptance testing
4. October31, 2014 Implementation of the code in the web server

11. Schedule
Task Description Completion Date
Data collection
Collect data regarding the examiners
of the company
September 8, 2014
Background check
Collected data is analyzed and
verified.
September 10, 2014
Requirement Gathering
Personnel from the company gather
the requirement from the insurance
firm and enquire the primary
motives.
September 15, 2014
Design phase
The website and database is
designed and delivered
September25, 2014
Coding
Coding is developed by the
programmers using Java & SQL+
October13, 2014
Testing
System and Integration testing and
bug fixing
October20, 2014
User Acceptance
The website is launched for user
acceptance testing
October26, 2014
Implementation The website is launched and go live
October 31,2014

12. Budget
Tasks
Estimated Man
Hours
Cost
Data Collection and validation 8 $ 300
Background check of the examiner's data 24 $ 900
Requirements Gathering and preparation of requirements
document
40 $ 1,500
Designing the website and database 54 $ 2,025
Coding and unit testing 96 $ 3,600
System and Integration testing 40 $ 1,500
User acceptance testing and bug fix 16 $ 600
Implementation and production support 40 $ 1,500
Total 318 $ 12,000
Billing per man hour - $ 37.50 – The lowest in the IT industry

13. RISKS AND ASSUMPTIONS
• Risks
o Examiners should have experience
o Examiners who are not well equipped might lose their jobs
o Judgments or strategies passed rely heavily on past data
• Assumption
o The examiner would continue to excel at work

14. CONCLUSION
• We would ensure safety with no prejudices in judgments
passed
• Proper scrutiny of the accident scene by highly trained and
experienced examiners who will be selected on a round robin
basis

15. THANK YOU