Celebrate creating memories with British Airways and helloworld. Mary's real life story is a tale of what it means to be so far away from those you love. Here is how British Airways and helloworld worked together to create a memory that Mary will never forget.

2. Sandra: “I got started in the industry through seeing an ad in the paper, and
moving to Wollongong at that time, and that was 26 years ago.

3. Sandra: “I think my clients are very loyal to me and they come back every year. And
you’re hoping to fulfill their dreams, so it’s nice for us to be involved and give
something back to the community.”
“What client comes to mind as being outstanding and loyal? It’s almost impossible
to choose one person, but I have, and Mary’s the person that I’ve chosen.”

4. “I contacted Mary and said “oh look, we’re going to have some guys in the office
doing a bit of filming, promoting our new office, and image and would you mind if
you were involved in that” and she said “no, that’s fine.”

5. Sandra: “So what Mary doesn’t know - she’s in for a nice surprise when she comes
into our office today.”

8. Sandra: “I just wanted to ask you a couple of questions. You’ve usually gone to the
UK...”
Mary: “M’hum”
Sandra: “And that’s to visit…”

9. Mary: “Family and parents, yep. And it’s one of those trips that my parents keep
saying even now “When are you coming? When are you coming?”. As they age,
every day’s a bonus.”

10. Sandra: “And is there anything in particular you like to do when you get there?
That you have missed?”
Mary: “I love going on the underground. I love the Tube; I love the crowds. It’s
really invigorating. Yeah, I love it.”

11. Sandra: “You know, I think you’ve always been a loyal customer and we’ve got a
ticket for you with British Airways flying on the 777. Return.”
Mary: “You’re joking!”

12. Hannah (BA Representative): “Hi Mary!”
Sandra: “This is Hannah”
Hannah (BA Representative): “Congratulations!”

13. Mary: “I don’t know what to say. I’m just, I’m overwhelmed! Thank you so much!
It’s just so not expected, so this wasn’t expected at all.”
Sandra: “Well, we’re pleased about that”
Mary: “Thank you”
Hannah (BA Representative): “It’s our pleasure”

14. Hanna (BA Representative): “It’s not just about the flying, It’s about special
moments like this”