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Crafting
  Delightful
Experiences
    The little ‘extra’ that really matters
                                  Uday M. Shankar
                           September 2012, Chennai
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   2
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   3
udayms
                       about.me/udayms
October 16, 2012    twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   4
WHAT IS ‘DESIGN’?



October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   5
A SOLUTION



October 16, 2012    twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   6
How do you evaluate this solution?


                   DOES IT SOLVE THE
                      PROBLEM?



October 16, 2012     twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   7
How do you evaluate this solution?


                   IS IT USER FRIENDLY?




October 16, 2012      twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   8
How do you evaluate this solution?


                   IS IT BETTER THAN OTHER
                           OPTIONS?



October 16, 2012        twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   9
How do you evaluate this solution?


                   IS IT WORTH THE MONEY?




October 16, 2012        twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   10
WTF IS THIS???
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   11
BY MF HUSSAIN
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   12
I am a regular guy


                   I DON’T UNDERSTAND ALL
                        KINDS OF ART.

               IN OUR CONTEXT - DESIGN

October 16, 2012        twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   13
I LIKE DESIGNS
                    THAT MAKE ME
                        SMILE


October 16, 2012     twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   14
How do you evaluate this solution?


                   DOES IT MAKE ME HAPPY?




October 16, 2012       twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   15
Humans have always made choice based on that ‘chemical’ in their brain!


                            THIS IS NOT A NEW
                                CONCEPT



October 16, 2012                   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   16
DOES IT ‘DELIGHT’
                     ME?


October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   17
GOOD DESIGNS
                   SOLVE PROBLEMS


October 16, 2012      twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   18
GREAT DESIGNS
                      REDEFINE
                    EXPERIENCES


October 16, 2012     twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   19
AWESOME
                   DESIGNS DELIGHT
                        USERS!


October 16, 2012      twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   20
IT’S ABOUT THE

                   *EXTRA
October 16, 2012     twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   21
source: jpegy.com




October 16, 2012                  twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   22
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   23
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   24
IT’S NOT JUST
                ABOUT GETTING
                  IT DONE. IT’S
               ABOUT ENGAGING
                    THE USER!
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   25
LET’S LOOK AT
                    SOMETHING
                   CLOSER HOME!


October 16, 2012     twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   26
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   27
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October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   29
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   30
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   31
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   32
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   33
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   34
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   35
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   36
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   37
I am not associated with cleartrip or any of their products or services. Nor
                               am I vouching for their product or services.


                    I AM JUST A DESIGNER
                   APPRECIATING AWESOME
                    DESIGN & EXECUTION!


October 16, 2012                 twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   38
Why am I talking about cleatrip?


                    AWESOME, DELIGHTFUL
                   DESIGNS + AS-PROMISED
                    SERVICE PAVE WAY FOR
                        BRAND TRUST

October 16, 2012       twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   39
TO CREATE GOOD
             DESIGN, YOU NEED
              TALENT & SKILL


October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   40
TO CREATE A
                     DELIGHTFUL
                   EXPERIENCE, YOU
                     NEED TALENT,
                   SKILL & PASSION
October 16, 2012      twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   41
Word of CAUTION / ADVICE


             DO NOT OVERDO DESIGN IN
               THE NAME OF *EXTRA



October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   42
October 16, 2012   twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   43
Questions?


                   KEEP DESIGNING.




October 16, 2012    twitter: udayms | linkedin: udayms | facebook: udayms | g+: udayms   44