2. “The company was founded over 25 years ago on the principles
of hard work, customer focus and setting new standards in
specialized industrial services, principles that stand to this day”
Andy Wells – CEO
4. Who We Are
Back in the early days our start came from taking on the projects that no
one else wanted to do as they were too difficult, hazardous or tedious. Our
first major project was a shutdown at NZRC (New Zealand Refining
Company) in 1990, which at the time was one of the largest catalyst
projects undertaken globally.
Following on from this success we knocked on the doors of heavy industry
and asked them to show us the jobs that no-one else wanted to do… the
projects the other guys had walked away from because they were too hard,
“Let us have a look” we said.
We figured out how to do these jobs better, faster and safer than our
competitors, often requiring us to develop specific methods and
equipment that was not available at the time.
Since our start in 1989 Contract Resources has continued to set New
Standards in the provision of specialized industrial services to oil
refineries, petrochemical plants, and large industrial plants where the
company's innovation, technical expertise, and high standards of health
and safety are critical in meeting client requirements.
During our years of operation we have developed many technical alliances
and relationships with specialist companies, offering the most up-do-date
technical services and know how in our field. CR is proud to be associated
with these industry leaders and is continually working to bring global best
practice to our clients.
“Our organization is now globally established with permanent operations
in Australia, New Zealand, the Middle East, USA and South America, with
over 20 strategically located operational bases. Our field service and
engineering personnel offer a great depth of knowledge and experience
providing efficient solutions to some of the toughest industrial services
challenges.
In the Middle East, CR established operations in 2010 and have quickly
grown to become one of the leading industrial service companies in the
Region. From our main operations office in Abu Dhabi (UAE), and fully
established operational bases in Qatar, Oman and Saudi Arabia (JV) we are
ready to serve the industry across the region. In addition we operate
through a network of partners in Kuwait, Egypt, India and Bahrain.
5. Mission & Values
Our Mission
“Setting New standards in Specialized Industrial Services.”
Our Values
Zero Harm - Care for Health, Safety and Environment of all stakeholders
Customers - Central to our activities and the reason we exist.
Teamwork - Performance and employee satisfaction through teamwork.
Delivery - Meet or Exceed Expectations.
Quality - 100% right first time - every time.
6. What We Do
At CR we excel at providing specialized services that are essential to the
efficient operation of heavy process-oriented industries.
Specialized equipment, personnel and know-how are central to our services
which are performed within the framework of Safety, Quality, Schedule and
Client focus.
Project specific Method Statements including JSA’s (Job Safety Analysis) and
Operational Procedures are prepared for each activity and implemented during
the work. Post job lessons learned studies are carried out to ensure
improvement to schedule, cost and safety.
Catalyst Handling
CR offers a complete range of services for pre-commissioning and maintaining
catalytic reactors, vessels and columns from the initial loading of newly built units,
to term contracts for Shutdown Maintenance. Services include unloading and
loading of catalyst under fresh air or inert conditions on both fixed bed and tubular
reactors, as well as specialized internal mechanical works.
Catalyst logistics including transportation, pre-bagging, screening and separation
provide a complete solution for catalyst replacement activities, along with media
replacement such as carbon, sand, clay, desiccant, molsieve, resin and salt, as well as
tower packing being easily handled by our site teams.
Chemical Cleaning
CR’s chemical cleaning division employs highly-trained & skilled technicians to
provide innovative, safe and cost effective cleaning to process plant vessels and
systems. Acid and alkaline treatments provide an effective alternative to mechanical
cleaning resulting in the removal of persistent scale and other deposits in difficult to
reach plant locations.
Chemical cleaning solutions are tailored to the specific requirement of the project
providing high cleaning results and leaving no surface contamination, while carefully
selected inhibitors and continuous monitoring in our mobile laboratory ensures
preservation of the base material.
Decontamination
Plant Decontamination is achieved by the application of specifically developed
chemistries for removal of H2S, Pyrophoric Iron, Benzene and LEL’s from process
plant systems. Decontamination chemistries are can be applied in both Liquid and/or
Vapour phase with procedures specifically developed for each job based on the
particulars of the system and requirements of the client.
Plant decontamination saves significant time during the shutting down of process
units, which greatly reduces the hazards associated with unwanted substances (H2s,
Pyrophoric Iron, Benzene and LEL’s) found within these systems. This results in the
overall reduction of the shutdown duration and provides a safe and hazard free
environment for maintance work to commence.
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7. What We Do
DDT – Furnace De-coking
DDT - Decoking and Descaling Technology are the global market leaders in the
removal of coke from fired heaters using stud pigs. Internal coke buildup within
furnace tubes (as a result of the hydrocarbon cracking process), increases both the
DP across the unit and the energy required to achieve the same production output.
Internal coke deposits are quickly and completely removed by passing a series of
patented stud pigs (scrapers) through the furnace tubes using water pressure from
the DDT pumping unit as the driving force. Removed coke is carried out of the
furnace along with the water, which is setup as a closed loop to greatly reduce the
volume used.
High Pressure Water Blasting
The use of Automated High Pressure Jetting equipment is the global standard for
Safety and Efficiency for industrial cleaning in the Oil & Gas industry, cleanning up to
10 x faster than manual jetting work. Over and above the time saving there is a
dramatic increase in the safety of Jetting Operations by keeping the operator out of
the line of fire.
CR deploys a fleet of High Pressure Pumps (from 10k – 40k psi) at various flow rates
in conjunction with state-of-the-art automated cleaning equipment during plant
Shutdowns to efficiently clean large numbers of heat exchanger bundles. Towers,
vessels, columns and pipework systems can all be successfully cleaned using CR’s
automated cleaning equipment.
Tank Cleaning and Sludge Management
Sludge buildup is part of the normal operating life cycle of hydrocarbon storage
tanks, with the removal, handling and separation thereof provided by CR.
Tanks are prepared using automated circulation equipment allowing for sludge
removal which is usually achieved without manual tank entry.
A range of equipment options including high-powered vacuum units, hazardous-area
rated pumps, hydrodozers and remotely controlled accessories are utilized. Once
removed, hydrocarbon sludge is further processed to separate the water, oil (which
can be re-processed) and solids which are collected for disposal.
Specialist Know How
Over our many years of operation across various global locations we have faced and
solved some of the most difficult industrial services challenges. This global knowledge
base is available across all group companies and is an invaluable information
resource to clients when faced with maintenance difficulties on their process plants.
Our highly experienced staff can advise on the latest best practice for services
applications along with specification of the correct equipment to get the job done,
some of which are proprietary in-house designed and built units.
8. At the heart of Zero Harm is the commitment to
eliminate the risk of serious harm – so that we can be
certain of no fatalities and no permanently disabling
injuries. We are also determined to nurture a culture
and behaviors that support Zero Harm.
Training and development of our staff is critical for
the successful delivery of services to our customers.
In line with our Zero Harm concept, this philosophy is
carried through to the training and certification of
our field operation teams.
CR is one of the leading global companies in training
and development of inert entry personnel, with state
of the art training facilities in various locations
globally.
One Team – Multi Service
Right from the beginning, our exceptional people
have set us apart further demonstrating our company
values. Our field service personnel are truly
multi-skilled performing a number of roles as one
integrated team.
Minimal client supervision is required, and due to our
high levels of efficiency, jobs are completed with
fewer people on site. Our highly experienced teams
bring a wealth of industrial services knowledge
and expertise ensuring safe and efficient project
execution.
What does “Zero Harm” Mean?
• Zero Fatalities
• Zero Permanently disabling injuries
• Zero Harm to the environment
• Zero Long Term harm to Health
• All injury frequency rate of <2.0 - while aiming for zero AIFR.
“Zero Harm – Care for health, safety, community and environment”
Safety & Training
9. Management Systems
CR uses a customer built Web Based MIS
(Management Information System) that enables staff
to access all key documents and carry out all
business functions from any location. The system is
fully integrated and contains Quality and Safety
systems documentation, Project Information, HR and
Procurement systems, Company Standard
templates/forms. This is a powerful tool in the hands
of CR staff to ensure that projects are completed
Safely, in time and according to client expectations.
Quality Assurance
CR is committed to providing safe, reliable and practical products and services to our clients.
Our Quality System ensures commitment to the requirements of ISO 9001 which are externally audited and
certified. (depending on location)
All CR personnel and contractors have the responsibility for the implementation, management and continuous
improvement of the Quality Systems Through:
• Development of personnel skills at all levels of the organization to enhance quality awareness and main
tain a highly motivated and internationally competitive team.
• Conformity to customer standards and applicable regulatory requirements through documented and
consistent work processes.
• Measurement and evaluation processes and competencies for continuous improvement of the system
in a planned and coordinated program.
• Meeting or exceeding customer requirements through effective application of the management system.
Management & Quality
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Setting new standards
in specialised industrial services
Oilfield Services - LLC
10. The value of cooperation in specific areas has contributed to the technical support we provide clients,
and the high operational standards we achieve. It keeps us up to date with the latest technology and
ensures we offer clients the best maintenance procedures and equipment.
Technology Alliances
Decoking & Descaling - DDT (Outside USA & Canada)
DDT - Decoking and Descaling Technology developed the original technology for removal of coke
from fired heaters using stud pigs, and remain market leaders in the field of mechanical decoking
services. Contract Resources and DDT are partners in offering this technology to the Middle East
market.
Dense Loading of Catalyst with UOP
Contract Resources is licensed to provide UOP dense loading services for fixed bed catalytic
reactors with a number of dense loading machines strategically located globally, along with
certified and highly experience dense loading technicians.
Reformer Tube Loading with Unidense
Unidense is the global benchmark in terms of loading quality and efficiency for Tubular Reformers.
Contact Resources is a licensed technology provider offering both Unidense and Uni-loader
methods along with DP testing and verification services.
Pipeline Inspection (Smart Pigging)
Quest Integrity Group is a leader in the development and delivery of asset integrity and reliability
management solutions. Our services are comprised of technology-enabled inspection and
engineering assessment solutions that help companies in the refining and chemical, pipeline,
syngas and power industries increase profitability, reduce operational and safety risks and improve
planning.
Plant Decontamination - Clean Concepts
Clean Concepts USA are leaders in the development of Plant Decontamination solutions for the
removal of H2S, Pyrophoric Iron, Benzene and LEL’s from hydrocarbon based process plants.
Contract Resources work in close conjunction with Clean Concepts to ensure the optimum plant
decontamination solution is provided.
Automated Waterjet Cleaning & Bundle Extraction
Peinemann are leaders in the design and manufacture of automated high pressure waterjet
ancillary equipment. These specialized units are used to extract and clean heat exchanger tube
bundles safely and quickly, including bundle lifters and pullers, rigid and flexible lancing units and
shell side bundle blasters.
Vessel Internals with Koch-Glitsch
Koch-Glitsch provide specialized vessel internals for mass transfer and mist elimination in
petrochemical and refining industries. Contract Resources multi-skilled teams are experience in the
installation of these internal components on vessels, columns and reactors in conjunction with the
catalyst loading of the vessels during turnarounds or plant modification projects.
11. CR have quickly established an enviable track record and strong reputation for service delivery, and
are proud to work for some of the largest and most reputable Oil & Gas companies in the Middle East
and beyond.
Reference Clients
SETTING NEW STANDARDS
“ The above represents some of the clients where CR Middle East and/or our parent companies have worked either directly
for the end client or as subcontractor ”
