Courtney Dang Resume

1. Courtney Dang
Contact
15 E. Court Street # 3
Cincinnati, OH 45202
865-456-3582
dangca@mail.uc.edu
Education
University of Cincinnati
B.S. Information Technology
Cybersecurity – GPA 3.19
Class of 2017, Graduated with
Athletic Honors & Dean’s List
University of Cincinnati
M.S. Health Informatics
GPA 3.7
Expected Graduation: April 2020
Skills
Microsoft Office
Active Directory
Basic Penetration Testing
Determine Phishing Emails
Splunk
Windows / Mac OS
Incident Auditing
Customer Service
Leadership
Organization / Planning
Language Skills
Fluent Vietnamese
Basic Spanish
Certifications
Introduction to Incident Command
System ICS-100
Federal Emergency Management
Agency – December 2016
Experience
March 2018 - Present
Cincinnati Children’s Hospital Medical Center, Service Desk Analyst
• Produce first level technical support along with excellent and professional customer
service to all end users.
• Troubleshoot clinical and corporate applications, hardware issues, phishing emails, and
more.
• Process system access requests and account creations, update the team web page, and
team representative for the department newsletter.
• Train, mentor, and motivate the team towards maintaining organizational goals.
June – October 2017
Mercy Health, Service Desk Agent
• Provided first level technical support to all end users.
• Deliver excellent and professional customer service and communication.
• Solve clinical and corporate applications, hardware issues, and more.
• Routed complex upgrade issues to designated CarePATH teams to further troubleshoot
within EPIC 2017.
January – April 2017
University of Cincinnati IT Solutions Center, Software & Testing Support
• Allocate technical support to end users using UC’s learning management application.
• Tested new software developed by the IT Solutions Center.
May – August 2015, January – May 2016
Cincinnati Bell, Co-Op Student
• Updated & reviewed data for WiFi projects collaborating with Verizon Wireless.
• Researched for new equipment to collect pole data.
• Built database forms for projects within Siterra.
• Created business presentations for the project manager.
Intercollegiate Athletics
University of Cincinnati Dance Team 2012-2017
• Captain of 2015-2017 seasons
• Received partial athletic scholarship
• Devoted 25+ hours per week to training, practices, performances, and games.
• 2014, 2015, 2017 D1A National Hip Hop Champion
• 2013-2016 U.S. National Team Member & Gold Medalist
Volunteer & Community
Head Coach, Turpin High School Dance Team October 2018 - Present
• Teach fundamentals of different styles of dance, choreographing for competitions, game
performances, and other community events.
• Budget, plan, and organize the season (before, during, and after).