SlideShare a Scribd company logo
Companies /Producers Costumers
Godofredo V. Dungca, III, M.D.
Ateneo Graduate School of Business
Central Luzon Doctors’ Hospital
Designing and Managing Integrated
MARKETING CHANNELS
Channeling Your Way to Your Target Clients
The What, Why & How of Marketing Channels
Learning Objectives :
1. WHAT are they and what do they do ?
2. WHY do companies use them ?
3. HOW do companies use them effectively?
MARKETING CHANNELS
1. WHAT are they ?
MARKETING CHANNELS
• Sets of Interdependent Organizations
participating in making products and services
available for use or consumption of the costumer.
The Olympic Flame
The Olympic Torch Relay
2. WHY do companies use them ?
MARKETING CHANNELS
• To BRING their products /service to their
TARGET market
The Olympic Torch Relay
EFFICIENTLY
2. WHY do companies use them ?
MARKETING CHANNELS
• To BRING their products /services to their
TARGET market
EFFECTIVELY
1. WHAT do they do ?
MARKETING CHANNELS
• Gather Market Information
• Advertise to create product demand
• Negotiate and order products from manufacturers
• Assume financial and physical risks for storage
and transport of goods
• Oversee transfer of product ownership and
payment
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.2
Marketing Channel Flows
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.2
Marketing Channel Flows
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.2
Marketing Channel Flows
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.2
Marketing Channel Flows
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.2
Marketing Channel Flows
WHAT do they do ?
HMO’s as MARKETING CHANNELS
WHAT do they do ?
HMO’s as MARKETING CHANNELS
• Gather market information
• Advertise
• Negotiate with providers
& subscribers
• Assumes financial risks
• Oversees transfer of
services to Patients
WHAT do they do ?
HMO’s as MARKETING CHANNELS
• Gather market information
• Advertise
• Negotiate with providers
& subscribers
• Assumes financial risks
• Oversee payment of
pre-paid services
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.3
Consumer Marketing Channels
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.3
Consumer Marketing Channels
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.3
Consumer Marketing Channels
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.3
Consumer Marketing Channels
CHANNEL Levels in Healthcare
CHANNEL Levels in Healthcare
0 – Level
CHANNEL Levels in Healthcare
0 – Level 1 – Level
CHANNEL Levels in Healthcare
0 – Level 1 – Level 2 – Levels
1. WHAT do they do ?
MARKETING CHANNELS
3. HOW do companies use them effectively?
MARKETING CHANNELS
• Through CHANNEL DESIGN decisions
CHANNEL DESIGN DECISIONS
• Analyze Customer Needs,Wants and Demands
3. HOW do companies use them effectively?
1. Manner of Delivery
2. Speed of Delivery
3. Payment Options
4. After Sales Service
5. Value Added Options
CHANNEL DESIGN DECISIONS
• Analyze Customer Needs,Wants and Demands
3. HOW do companies use them effectively?
• Establish Objectives and Constraints
CHANNEL DESIGN DECISIONS
• Analyze Customer Needs,Wants and Demands
3. HOW do companies use them effectively?
• Establish Objectives and Constraints
• Identify Major Channel Alternatives
• Evaluate Major Channel Alternatives
MARKETING CHANNELS
The Olympic Torch Relay
3. HOW do companies use them effectively?
• Through CHANNEL DESIGN decisions
• Widely Recognized
• Very Good reputation
• Has Symbolic Value
• Preferably Olympic Athlete
MARKETING CHANNELS
The Olympic Torch Relay
3. HOW do companies use them effectively?
• Through CHANNEL DESIGN decisions
• Experienced Archer
• With Good Equipment
• Proven performance under
pressure
MARKETING CHANNELS
The Olympic Torch Relay
3. HOW do companies use them effectively?
• Through CHANNEL DESIGN decisions
MARKETING CHANNELS
in HealthCare
CHANNEL DESIGN DECISIONS
• Analyze Customer Needs,Wants & Demands
3. HOW do companies use them effectively?
• Comprehensive APE Package
• Competent Doctors & Med Techs
• Affordable & Reliable Tests
• Fast Turn-around time of Results
• Minimal Disruption of Production
CHANNEL DESIGN DECISIONS
• Establishing Objectives & Constraints
3. HOW do companies use them effectively?
• Reputable institution
• Established business
connections
• Able to Provide Doctors
Logistical support
• Good Negotiator
CHANNEL DESIGN DECISIONS
Identifying Major Channel Alternatives
3. HOW do companies use them effectively?
• Reputable institution
• Established business
connections
• Able to Provide Doctors
Logistical support
• Good Negotiator
CHANNEL DESIGN DECISIONS
Evaluating Major Channel Alternatives
3. HOW do companies use them effectively?
Established
Connection
Good
Negotiator
Good
Support
Custom
Reqt’s
Others
    
  
 
 
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.6
The Hybrid Grid
Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall
Figure 15.4
The Value Added vs Cost of Channels
WHAT is MULTIchannel marketing?
MARKETING CHANNELS
Slide created by Shubham Verma http://www.IIMInternship.com.
CHANNEL DESIGN DECISIONS
Choosing Channel Alternatives
3. HOW do companies use them effectively?
Learning Objectives :
1. WHAT are they and what do they do ?
2. WHY do companies use them ?
3. HOW do companies use them effectively?
MARKETING CHANNELS
Learning Objectives :
1. Are interdependent organizations that make
available products & service to costumers.
2. Companies use them and their resources to
EFFECTIVELY and EFFICIENTLY reach their
target markets.
3. Companies make channel design decisions to
use them effectively?
MARKETING CHANNELS
Godofredo V. Dungca, III, M.D.
Ateneo Graduate School of Business
Central Luzon Doctors’ Hospital
Designing and Managing Integrated
MARKETING CHANNELS
Channeling Your Way to Your Target Clients
The What, Why & How of Marketing Channels

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Cosla chapter 15 designing and managing marketing channels (channeling your way to your target clients) godofredo dungca iii v78 3rd version

  • 2. Godofredo V. Dungca, III, M.D. Ateneo Graduate School of Business Central Luzon Doctors’ Hospital Designing and Managing Integrated MARKETING CHANNELS Channeling Your Way to Your Target Clients The What, Why & How of Marketing Channels
  • 3. Learning Objectives : 1. WHAT are they and what do they do ? 2. WHY do companies use them ? 3. HOW do companies use them effectively? MARKETING CHANNELS
  • 4. 1. WHAT are they ? MARKETING CHANNELS • Sets of Interdependent Organizations participating in making products and services available for use or consumption of the costumer.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18. 2. WHY do companies use them ? MARKETING CHANNELS • To BRING their products /service to their TARGET market The Olympic Torch Relay
  • 19. EFFICIENTLY 2. WHY do companies use them ? MARKETING CHANNELS • To BRING their products /services to their TARGET market EFFECTIVELY
  • 20. 1. WHAT do they do ? MARKETING CHANNELS • Gather Market Information • Advertise to create product demand • Negotiate and order products from manufacturers • Assume financial and physical risks for storage and transport of goods • Oversee transfer of product ownership and payment
  • 21. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.2 Marketing Channel Flows
  • 22. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.2 Marketing Channel Flows
  • 23. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.2 Marketing Channel Flows
  • 24. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.2 Marketing Channel Flows
  • 25. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.2 Marketing Channel Flows
  • 26. WHAT do they do ? HMO’s as MARKETING CHANNELS
  • 27. WHAT do they do ? HMO’s as MARKETING CHANNELS • Gather market information • Advertise • Negotiate with providers & subscribers • Assumes financial risks • Oversees transfer of services to Patients
  • 28. WHAT do they do ? HMO’s as MARKETING CHANNELS • Gather market information • Advertise • Negotiate with providers & subscribers • Assumes financial risks • Oversee payment of pre-paid services
  • 29. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.3 Consumer Marketing Channels
  • 30. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.3 Consumer Marketing Channels
  • 31. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.3 Consumer Marketing Channels
  • 32. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.3 Consumer Marketing Channels
  • 33. CHANNEL Levels in Healthcare
  • 34. CHANNEL Levels in Healthcare 0 – Level
  • 35. CHANNEL Levels in Healthcare 0 – Level 1 – Level
  • 36. CHANNEL Levels in Healthcare 0 – Level 1 – Level 2 – Levels
  • 37. 1. WHAT do they do ? MARKETING CHANNELS
  • 38. 3. HOW do companies use them effectively? MARKETING CHANNELS • Through CHANNEL DESIGN decisions
  • 39. CHANNEL DESIGN DECISIONS • Analyze Customer Needs,Wants and Demands 3. HOW do companies use them effectively? 1. Manner of Delivery 2. Speed of Delivery 3. Payment Options 4. After Sales Service 5. Value Added Options
  • 40. CHANNEL DESIGN DECISIONS • Analyze Customer Needs,Wants and Demands 3. HOW do companies use them effectively? • Establish Objectives and Constraints
  • 41. CHANNEL DESIGN DECISIONS • Analyze Customer Needs,Wants and Demands 3. HOW do companies use them effectively? • Establish Objectives and Constraints • Identify Major Channel Alternatives • Evaluate Major Channel Alternatives
  • 42. MARKETING CHANNELS The Olympic Torch Relay 3. HOW do companies use them effectively? • Through CHANNEL DESIGN decisions • Widely Recognized • Very Good reputation • Has Symbolic Value • Preferably Olympic Athlete
  • 43. MARKETING CHANNELS The Olympic Torch Relay 3. HOW do companies use them effectively? • Through CHANNEL DESIGN decisions • Experienced Archer • With Good Equipment • Proven performance under pressure
  • 44. MARKETING CHANNELS The Olympic Torch Relay 3. HOW do companies use them effectively? • Through CHANNEL DESIGN decisions
  • 46. CHANNEL DESIGN DECISIONS • Analyze Customer Needs,Wants & Demands 3. HOW do companies use them effectively? • Comprehensive APE Package • Competent Doctors & Med Techs • Affordable & Reliable Tests • Fast Turn-around time of Results • Minimal Disruption of Production
  • 47. CHANNEL DESIGN DECISIONS • Establishing Objectives & Constraints 3. HOW do companies use them effectively? • Reputable institution • Established business connections • Able to Provide Doctors Logistical support • Good Negotiator
  • 48. CHANNEL DESIGN DECISIONS Identifying Major Channel Alternatives 3. HOW do companies use them effectively? • Reputable institution • Established business connections • Able to Provide Doctors Logistical support • Good Negotiator
  • 49. CHANNEL DESIGN DECISIONS Evaluating Major Channel Alternatives 3. HOW do companies use them effectively? Established Connection Good Negotiator Good Support Custom Reqt’s Others            
  • 50. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.6 The Hybrid Grid
  • 51. Copyright © 2009 Pearson Education, Inc. Publishing as Prentice Hall Figure 15.4 The Value Added vs Cost of Channels
  • 52. WHAT is MULTIchannel marketing? MARKETING CHANNELS Slide created by Shubham Verma http://www.IIMInternship.com.
  • 53. CHANNEL DESIGN DECISIONS Choosing Channel Alternatives 3. HOW do companies use them effectively?
  • 54. Learning Objectives : 1. WHAT are they and what do they do ? 2. WHY do companies use them ? 3. HOW do companies use them effectively? MARKETING CHANNELS
  • 55. Learning Objectives : 1. Are interdependent organizations that make available products & service to costumers. 2. Companies use them and their resources to EFFECTIVELY and EFFICIENTLY reach their target markets. 3. Companies make channel design decisions to use them effectively? MARKETING CHANNELS
  • 56. Godofredo V. Dungca, III, M.D. Ateneo Graduate School of Business Central Luzon Doctors’ Hospital Designing and Managing Integrated MARKETING CHANNELS Channeling Your Way to Your Target Clients The What, Why & How of Marketing Channels