Corporate Presentation 2013-2014 (english version)

Innovation at the
heart of Care
Services

Content
2
1.0 – Europ Assistance Group
1.1 - Europ Assistance Group
1.2 - Four Areas of Care Services
1.3 - A health international branch serving the major
international groups
1.4 - 50 years of Care innovation
1.5 - Europ Assistance Group and Generali
1.6 - The Europ Assistance business model
1.7 - International standing
1.8 - Key figures
1.9 - Governance
1.10 - The 3 main areas for the transformation of Europ
Assistance
2.0 – Europ Assistance ambition
and spirit
2.1 - Accompanying the Care Revolution
2.2 - Care Services
2.3 - A strategic ambition: innovation
2.4 - An innovative brand platform
2.5 - A worldwide signature
3.0 – One business: Assistance
3.1 - Humanity and new technologies at the heart of Care
Services
3.2 - A network steered, controlled and managed in our four
business lines
3.3 - Skills with high added-value
3.4 - A new world of connected services
3.5 - Four areas of Care Services: travel, automotive, health
and home & family.
4.0 – A culture of responsibility
4.1 - CSR Strategy: « the social footprint »
4.2 - Creating a « positive social footprint »
4.3 - Common values
4.4 - Initiatives for charity
Europ Assistance Group I 2013-2014

3
Europ Assistance Group
1.2 - Four Areas of Care Services
1.3 - A health international branch serving the major
internationals groups
1.8 - Key figures
1.9 - Governance
1.10 - The 3 main areas for the transformation of Europ
Assistance

4
Having invented assistance over 50 years ago,
Europ Assistance is now a global operator in personal
assistance services in the areas of health, home & family
automotive and travel.
— Focusing on innovation since its creation, the group is
the brand of choice in Care Services a new generation of
personalized services for people and their families, born of
its planet-wide network’s capacity to innovate and
experiment, in order to provide the greatest number of
people, in emergency circumstances and in daily life, on an
occasional or permanent basis, with presence and support
which they require for their safety and peace of mind.
The four areas
of Care
Services:
automotive,
health, travel,
home & family.
Europ Assistance Group Europ Assistance ambition and spirit One business, assistance A culture of responsibility

1.2 - Four areas of Care Services
5
Two historic business lines
— Travel: travel assistance, medical repatriation,
cancellation insurance, loss of luggage insurance, etc.
— Automobile: roadside assistance, mechanical
warranty, claims handling, etc .
Two new business lines since 2005
— Health: dependency assistance, monitoring of chronic
illnesses, pro and post hospitalization care, prevention,
International Claims Handling, health services for staff,
travelers and expatriates from major international
companies, Travel for Treatment, Medical on Site, etc.
— Home & Family: remote home assistance &
emergency response, child-minding, legal advice and
protection, concierge services and Identity Theft.
48% Automotive
28% Travel
12% Health
10% Home & Family
1% Others
4,000,000 Automotive
7,000,000 Travel
1,000,000 Home & Family
1,200,000 Health
4,800,000 Others
NUMBER OF INTERVENTIONS
PERFORMED IN 2013 – Breakdown by
activity
TURNOVER 2013 – Breakdown by activity

1.3 - A health international branch serving the
major international groups
6
Europ Assistance Global Corporate Solutions (GCS)
is the international division of the Europ Assistance Group dedicated to providing
healthcare and risk management solutions to international organisations for
expatriates, business travellers and local employees.
— The innovative business model includes the GCS Centre for Coordination and Control (C3)
overseeing all GCS operations in the world, its Contact Centres (C2) based in North America,
Europe and Asia Pacific and available on a 24/7 basis to ensure continuity of service throughout
the world, as well as its International Network Department and Management Centre based in
Toronto, centralising all administrative operations on a 24/7 basis.
— Today, with more than 5,000 corporate customers, 5 million members covered, 550 employees
worldwide and 30 medical operations on remote sites, GCS is a leading player in the global
corporate market. Driven by a growing activity, GCS is confident of continued success with the
support of its partners, and the qualities and values we recognise: customer focus, flexibility, high
standards of service, transparency and social responsibility.

1.3 - A health international branch serving the
major international groups
7
— As for all Europ Assistance Group activities, GCS is part of Generali Global
Business Lines, a unique platform offering a full range of solutions including
social security coverage plans, insurance specific to the risks of companies
and assistance services.

8
In 1963
160
interventions
1
company
12
permanent
employees
17
agents
worldwide
12.4
million
interventions
33
companies
8,200
employees
122
agents
worldwide
In 2013

9
1963
— With the support of the insurance company La
Concorde, Generali’s French subsidiary, Pierre Desnos
founds Europ Assistance in Paris. He invents and
industrializes a totally pioneering concept of assistance.
2002
— Generali becomes 100% shareholder after acquiring
Fiat’s 45% stake in Europ Assistance Holding.
Today
— Europ Assistance is a committed stakeholder
in the profound transformation under way by Generali.
15%
of turnover
is achieved
via Generali

10
— Europ Assistance is currently owned by the
Generali Group via Generali France, which controls
Europ Assistance Holding.
— The Europ Assistance Group is part of Generali
Global Business Lines, a unique platform offering a
corporate solution including social security coverage
plans, insurance specific to the risks of companies
and assistance services.
100%

11
A multi-local
production
model
A BtoB
distribution model
still dominant
A service-oriented
business model

12
1.6 - A multi-local production model
— 35 locally-based assistance centres
— 8,200 employees including 4 700
assistance representatives
— 24/7 availability
— SLA a response time under 20 seconds,
around the clock
— 425,000 listed and inspected partners
2
calls processed
every second
around the
world
1
intervention every
2 seconds around
the world

13
1.6 - A mainly BtoB and BtoBtoC distribution
model
90%
Of the Europ Assistance Group’s turnover
is BtoB and BtoBtoC
Insurance
companies
Credit card
networks and
financial
institutions
Carriers
(airlines,
cruises,
train
operators,
…)
Tour operators
and
travel
agencies
Vehicle
manufacturers
and car rental
firms
The clients-distributors are primarily:

14

1.8 - Key figures
15
270
million euros
of shareholders’
equity
1,374
million euros
turnover of the
group in 2013
75 %
of revenue achieved
outside France
84
million euros
operating result of
the Group in 2013
TURNOVER 2013
Breakdown by activity
NUMBER OF INTERVENTIONS
PERFORMED IN 2013
Breakdown by activity
4,000,000 Automotive
7,000,000 Travel
1,000,000 Home & Family
1,200,000 Health
4,800,000 Others
48% Automotive
28% Travel
12% Health
10% Home & Family
1% Others

1.8 - Key figures
16
300million of clients covered by Europ
Assistance or via its partners
44
companies and
branches in 33
countries
132
countries in which
Europ Assistance
intervened in 2013

17
1.8 - Key figures
300
million customers
covered wolrdwide
208
countries
covered
8,200
employees
4,700
Care Makers
(Assistance
coordinators)
425,000
listed
partners

18
1.9 - Governance
GROUP MANAGEMENT AND ORGANISATION
Board of Directors of Europ Assistance Holding
— CLAUDE TENDIL, Chairman of the Board of Directors, Chairman of Generali France
— SERGIO BALBINOT, Member of the Board, Member of the Generali Group Management
Committee (GMC), Group Chief Insurance Officer of Assicurazioni Generali S.p.A
— ALESSANDRO DONA, Permanent Representative of Generali Vie, Member of the Board,
Group Insurance Operations Director of Assicurazioni Generali S.p.A
— MICHEL ANDIGNAC, Member of the Management Committee, Chief Financial Officer and
Chief Investment Officer of Generali France.
— VALTER TREVISANI, Permanent Representative of Generali France, Member of the Board,
Deputy Managing Director of Assicurazioni Generali S.p.A.
— PAOLO VAGNONE, Member of the Board, Member of the Generali Group Management
Committee (GMC) and Head of Global Business Lines of Assicurazioni Generali S.p.A

19
Laliquotiens operatur Adrastia
atque utinam semper quav
ocabulo duplici etiam emesim
appellamus: ius quoddam
subliminis efficaci human arum.
1.9 - Governance
GROUP EXECUTIVE COMMITTEE
ODILE
COLLIGNON
Deputy
Managing
Director
Resource
Center*
STÉPHANE
VERMERSH
Chief Financial
Officer (CFO)
MASSIMO
MALTEMPI
Chief
Operational
Officer (COO)
CHRIS
CARNICELLI
Executive Vice
President
North America
Region
THIERRY
DEPOIS
Executive Vice
President
France and
Benelux
Region
and
Managing
Director
of Europ
Assistance
France
PAOLO
FRAPICCINI
Executive Vice
President
International Sales
and Marketing*
Italy, Germany,
Switzerland,
Austria, Eastern
Europe Region
and
Managing Director
of Europ
Assistance Italy
MANRICO
IACHIA
Executive Vice
President
Innovation and
Prospective Centre*
Iberian Peninsula,
South America,
Asia and Africa
Region
and
Managing Director
of Europ Assistance
Portugal
ERIC LOMBARD
CEO (interim)
Global
Corporate
Solutions
EMMANUEL
LÉGERON

20
Laliquotiens operatur Adrastia
atque utinam semper quav
ocabulo duplici etiam emesim
appellamus: ius quoddam
subliminis efficaci human arum.
1.9 - Governance
GROUP EXECUTIVE COMMITTEE
ODILE
COLLIGNON
Deputy
Managing
Director
Resource
Center*
STÉPHANE
VERMERSH
Chief Financial
Officer (CFO)
MASSIMO
MALTEMPI
Chief
Operational
Officer (COO)
CHRIS
CARNICELLI
Executive Vice
President
North America
Region
ANTOINE PARISI
CEO (starting from the 9th september)
Global
Corporate
Solutions
EMMANUEL
LÉGERON
THIERRY
DEPOIS
Executive Vice
President
France and
Benelux
Region
and
Managing
Director
of Europ
Assistance
France
PAOLO
FRAPICCINI
Executive Vice
President
International Sales
and Marketing*
Italy, Germany,
Switzerland,
Austria, Eastern
Europe Region
and
Managing Director
of Europ
Assistance Italy
MANRICO
IACHIA
Executive Vice
President
Innovation and
Prospective Centre*
Iberian Peninsula,
South America,
Asia and Africa
Region
and
Managing Director
of Europ Assistance
Portugal

1.10 - The 3 main areas for the transformation
of Europ Assistance
21
1. An extension of activities
— Europ Assistance is pushing ahead with the transformation of its
activities by rebalancing the business mix with the development of
Health and Home & Family activities and strengthening of BtoC and
BtoBtoC distribution channels.
2. A technological revolution
— Geolocation, the web, smart applications, robotics, telematics, Europ
Assistance is anticipating future technological and scientific breakthroughs in
order to create ever more connected Care Services.
3. Greater integration
— Fully integrated into Generali’s development strategy, Europ Assistance is
increasing geographical, operational and business management synergies
with its shareholder.

22
2.0 - Europ Assistance ambition and spirit
2.2 - Care Services
2.3 - A strategic ambition: innovation
2.4 - An innovative brand platform

23
— Globalization, increased leisure time, an explosion in demand for
healthcare, rising life expectancy and mobility, increasing urbanization…
— Under the impulse of these social and cultural trends, personal services
are booming throughout the world. There is a burgeoning demand for
information, accident-prevention, protection and support services.
The Care Revolution is underway, and Europ Assistance is driving it forward
by developing tangible responses: Care Services.

2.2 – A strong concept: Care Services
24
— Arising from Europ Assistance’s vision,
observation of changing living conditions
around the world and innovation capacities,
Care Services continuously push the
envelope to meet our customers’ needs for
safety, peace of mind and serenity. We
provide personalised assistance and
support, in daily life and in exceptional
situations, for all of life’s circumstances.

2.3 - Our ambition: to become the most innovative
group in the Care Services sector by 2015
25
Innovation is in our culture
— To make the Care promise a reality,
we owe it to our customers to invent not
only new solutions (new products), but
also new approaches, by integrating new
technologies in order to offer daily
support to as many people as possible,
using an economic model that creates
value.

2.3 - Our ambition: to become the most innovative
group in the Care Services sector by 2015
26
Technology associated with humanity
— In line with its pioneering mindset, Europ Assistance has set a challenge through
Care Services: mobilizing all the potential of the new technologies on behalf of an
acute sense of humanity. It is thanks to this association of technological innovation
and human values that we can now offer you increasingly effective, responsive and
personalized assistance services.

2.4 - A brand platform turned round to the future
27
A vision
In a global environment,
marked by profound
changes in both society
and technology, improving
people’s life quality and
well-being means having
access to local, human,
personalized services.
A mission
Europ Assistance
undertakes to be with its
customers at all times,
offering personalized
prevention and assistance
in Health, Home & Family,
and in mobility all over the
world.
An ambition
To build the most
innovative brand in the
Care Services sector by
2015

28
A VISION A MISSION AN AMBITION
A signature « you live we care »
which highlights the brand in a
unique way among its 300 million
customers and 425,000 listed
service providers which states the
worldwide dimension both of the
Group and the Europ Assistance
Brand in English only*, in all
subsidiaries and on all five
continents.
* Except legal requirements
Europ Assistance is the first assistance brand
mentioned by the French, Belgians and Italians
among all assistance brands.
France
73% 26%*
Aided brand awareness Spontaneous brand aweareness
Belgium
84% 25%**
Italy
52% 25%***
Sources :
*TNS Sofres (September 2012), ** Ipsos (March 2013), *** Doxa
(December 2012)

29
3.0 - One business: assistance
3.1 - Humanity and new technologies at the heart of
Care Services
3.2 - Network steered, controlled and managed in our
four business lines
3.5 - Four areas of care services: travel, automotive,
health, home & family

3.1 - Humanity and new technologies at the
heart of Care Services
30
Our commitment
— Personalized support …
 Daily support for a calmer, more flexible
personal, family and professional life, Care
Services have made this dream a reality. With
Europ Assistance, the attentive human support
draws on the amazing potential of the new
technologies. To offer you the fastest and most
effective solutions for every situation.
— … at any time, for everybody.
 Through its 4 business lines (automotive, travel,
health, and home & family), Europ Assistance
commits alongside you at every moment of your
daily life. On your travels, on the road and at
home, Care Services make life easier, safer and
more human. Efficiently.

31
Throughout
the world ...
Thanks to our
international network,
we guarantee you local,
human service wherever
you are, 24 hours a day,
7 days a week.
In an innovative
way ...
By integrating new
technologies, remaining
attentive to the way your
needs evolve and
developing the right tools
to support you on a daily
basis, Europ Assistance
is inventing the
personalized assistance
services of the future.
Responsible …
Corporate Social
Responsibility is
fundamental to our
vision. We behave
responsibly with both
our employees and our
customers. We create
more and more
partnerships and local
initiatives in order to
defend our values, and
to promote exchanges
and solidarity.
Personalized …
Care Services incarnate
a made-to-measure
culture. Better than
anyone else, we know
your needs and are
capable of developing
products and services to
satisfy you.
Groupe Europ Assistance I 2013-2014

We are putting all of Europ Assistance behind
our Care Services. Our 8,200 employees'
abilities to observe, listen, organize and
innovate are mobilized in order to bring high
value-added responses to our customers …
32
A professional approach structured
around four fundamentals:
— Multilingual telephone service, 24/24 and 7/7
— Analysis of the situation and management of
risk
— Immediate mobilization of human and
technical aid
— Real-time resolution of complex situations

33
425,000 listed partners
— Approved and listed for their speed of reaction and the quality of their service
— Present throughout the world
— Capable of responding like true professionals to any situation
— Subjected to quality control: field visits, supplier visits, monitoring procedures …

34
 Hospitals and clinics
 Paramedics
 Specialists in
assisting the elderly
and dependent
 Healthcare
professionals: GPs,
specialists, nurses,
physiotherapists,
etc.
 Medical care
professionals
3.2 - A network steered, controlled and
managed in our four business lines
 Paramedics
 Private airlines
 Opticians
 Dentists
 Doctors
 Hospitals
 Breakdown
service
providers
 Tow-away
service
providers
 Car rental
companies
 Chauffeurs,
taxis
 Hotels
 Mechanics
 Electricians,
plumbers, glaziers
 Employment
support agencies
 Building
professionals
 Childcare agencies
 Specialists in family
services
Automotive Travel Health Home & family

35Europ Assistance Group I 2013-2014
The assistance representatives
listen, welcome, analyze
— Coordination
 Implementation of the appropriate means
to come to the customers' aid, via networks
and teams of experts
— Information
 Real-time Information for customers and
their close ones
 Ensuring the success of the operation
alongside teams on the ground and
customers

— Teams of in-house experts
 400 medical professionals
(medical coordinators,
emergency specialists, nurses
 Ticketing service specialized in
chartering air ambulances
 Legal and tax experts
 Experts in automobiles,
warranty extensions and
maintenance
The assistance representatives rely on:
— National and international networks
 425,000 service providers worldwide
 Medical providers
 Technical providers
 International network of correspondents:
a local interface
 Other Group companies: a system of
mutual assistance

For some years now, Europ Assistance has been closely involved in the
fields of vehicle telematics, geolocation and interactive telemedicine
solutions. These strategic choices mean it is now carving out a leading
role in connected services.
37
— Being permanently connected to our customers
Having developed its first online services solutions for its travel activity in the early 2000s, Europ Assistance is now
offering a digital multi-channel strategy.
Each new application developed for its health, travel, automotive or home activity, each online service on its e-
commerce sites provide an opportunity to respond more directly and precisely to the needs of end customers. In
seconds, anywhere, at any time, they can declare a loss or incident, be located and call for help, but also be
assisted by a counsellor to resolve everyday situations.
— Making our processes even more efficient
Innovations developed by Europ Assistance are also aimed at optimising its business model.
In particular, the integration of advanced technologies makes it possible to facilitate the exchange and analysis of
data from one platform to the next, to coordinate the different services remotely from one country to another and to
simplify back office processes. It also contributes to large-scale deployment of local initiatives to duplicate our most
innovative services from one country to the next.
VIDEO
A DAY IN MY
CONNECTED LIFE

3.5 - Four areas of Care Services: Travel
A revolution in travel
— Low-cost airlines, last-minute offers, all-
inclusive customized packages, the rise of short
stays and weekends "away from it all", online
booking … it's never been easier to travel round
the world. In the face of this increased mobility,
we all need support and reassurance.
That is why Europ Assistance has created assistance and insurance services which are
perfectly adapted to our new ways of travelling.
Beyond its historical know-how in repatriation for medical reasons, Europ Assistance offers its
customers information and advice, health risk indicators by country, labels and badges to help
locate lost luggage, cancellation, loss of luggage and multi-risk insurance, online claims
declarations, "anti-surprise" rental insurance, innovative online services, mobile applications ...
From when you start preparing your journey till you return home, we watch over you and your
family, in order to reconcile mobility and peace of mind.

Attentive to the needs of the
market
— For the last 14 years, each year Europ
Assistance has had the “Baromètre
Vacances” (Holiday Barometer) survey
performed by a French market research
company (Ipsos).
Involving 3,500 Europeans, this leading
survey seeks to estimate the holiday
intentions of citizens in seven countries
including the reasons for their choices,
the holiday destinations and the types of
stay they prefer.

3.5 - Four areas of Care Services: Automotive
A transformation in the driver-
vehicle relationship …
— The way people use and relate to their vehicle is
changing. We are currently witnessing a boom for
vehicles which consume less and pollute less, and the
car is now increasingly considered to be a service.
Drivers expect their vehicle brand to promote
customer loyalty, and to offer them packaged
assistance offers.
… which implies a change in services
At Europ Assistance, we believe that automobile assistance should take charge not only of the
vehicle, but above all of its driver and passengers.
With Care Services, we keep an eye on you and your car while you are on the road, and can
instantly mobilize a top-quality network at your service to ensure your safety and well-being in
any situation.

Always one step ahead
— In 2004, Italy, Europ Assistance tested its first
vehicle telematics service. In light of the promising
success of this technology, which will soon be
mandatory on all new vehicles (detection of an
accident and automatic alert of emergency services),
the Group is committed to developing new services
associated with geolocation, but also creating new
information transfers between the vehicle, the driver,
the manufacturer, the insurer and the assistance
service, etc. Traffic or weather information,
personalised services on board or remotely, speed,
driving behaviour ... all data which will interact to
optimise journeys made by drivers, thus making their
lives that much easier.
42
In keeping with this strategy, in
2013 the Europ Assistance Group
acquired the CEABS company in
Brazil, specialising in vehicle
telematics

3.5 - Four areas of Care Services: Health
Health support: a growing need
— Today more than ever, people are looking for
support in matters of healthcare. Online access to
medical information, increasing demands
regarding quality of healthcare, more and more
specialists… we want to be sure of our sanitary
and psychological well-being throughout our lives.
It's a particularly crucial challenge in a world where
life expectancy is continuing to increase.
By making assistance services possible on both one-off and long-term bases,
Europ Assistance is revolutionizing the Care world. Thanks to technological innovation
associated with a strong human presence, we take daily care of your health and the health of
your loved ones. With Care Services, Europ Assistance meets the challenges of healthcare
and dependence, with personalized solutions for medical care, monitoring or teleassistance.

Attentive to the needs of the
market
— The “Baromètre Santé et Société”
(Health & Society Survey) performed at
the initiative of Europ Assistance over the
last 7 years by the French company
CSA, makes it possible to annually
review the practices, expectations and
concerns of citizens from 9 European
countries and the United States where
health is concerned. This is a good way
to anticipate the far-reaching changes
underway in the health sector.

3.5 - Four areas of Care Services:
Home & Family
Rising mobility, increasing
urbanization…
— In an increasingly mobile urban world,
where you have to juggle between work,
transport and family life, ultra-responsive
support services have become indispensable.
That is why Europ Assistance has invented the home services of the future. Personalized
assistance and prevention services to ensure your peace of mind on a daily basis, and let you
devote your spare time to your loved ones and your leisure activities. Babysitting, additional
schooling, lost key insurance, support to elderly and dependent people to help them remain at
home, boiler and large domestic appliance repairs, legal assistance … Through these local,
personalized, innovative support services, we keep watch over your family and your home, to
make your daily life easier and less wearing.

3.5 - Four areas of Care Services:
Home & Family

51
4.0 - A culture of responsibility
4.1 - CSR strategy: "the social footprint”
4.2 - Creating a "positive social footprint”
4.3 - Common values

4.1 - CSR strategy: “the social footprint"
52
Corporate Social Responsibility (CSR) is
an essential lever for our development
strategy.
— In line with its pioneering spirit, Europ
Assistance was the first international player in the
sector to commit to a CSR strategy. Today, the
Group’s development is inseparable from its social
project, and links directly to its history, its areas of
business and its values.
Europ Assistance has chosen to develop the “social footprint” label, which now
encompasses all Group initiatives in this area, in order to affirm Europ Assistance's
status as a responsible company on both social and civic levels, and to promote its
global commitments and local initiatives in the field of CSR.

4.2 - Creating a "positive social footprint"
What is the company's "positive social footprint"?
— It is based on a conviction: companies today can no longer view their
growth and performance criteria in the short term: they must consider them in
a long-term perspective. And they can no longer ignore the impact which their activity
has on society: they must take ownership of any negative external impact which they
may generate. Sustainable profit is only possible if it creates for the company's internal
and external ecosystem as a whole.
Just like the carbon footprint, it is also a company's responsibility to be capable of
measuring the social and civic impact of its activities on the ecosystem in the long
term and in its entirety, on a regional, national or worldwide scale.

Europ Assistance and "the positive social footprint”
— Europ Assistance supports aid for the development of new forms of
enterprise in the world, in parallel to all initiatives carried out locally by the
subsidiaries, reconciling economic performance, social performance and creation of
value. For Europ Assistance, the development of new forms of enterprise which create
innovative, lasting and reproducible solutions, is one of the most effective levers for
changing the economic and social environment and create value at a local level.
In this context, Europ Assistance backs social entrepreneurship through its
partnership with Ashoka and via a dozen entrepreneurs throughout the world.

Europ Assistance Group and Ashoka
— In 2010 Europ Assistance made a commitment alongside Ashoka to back
social entrepreneurship throughout the world.
— Through this strategic partnership with the biggest association in its field, Europ
Assistance Group, which has made social entrepreneurship its major commitment in
terms of social and civic responsibility, intends to contribute directly to the structuring
and developing of the social entrepreneurship model worldwide, as it considers it to be a
fundamental lever for bringing tangible responses to the challenges of contemporary
society.

4.3 - Common values
These are the values
shared by the 8,200
employees in 44
companies and
branches of Europ
Assistance Group in 33
countries.
Values which clearly convey
the Vision, Mission and values
of the Generali Group, its
shareholder from the very
outset.
Creation of
value
Pioneering
spirit
Integrity
Commitment
to the clients
Team
performance
Values which convey all of
the commitment and
uniqueness of a profession
which it itself invented over
50 years ago.
Values which are
indispensable for an activity
where human and ethical
dimensions play a key role in
satisfying its 300 million
customers worldwide.

Local initiatives
— Europ Assistance and its subsidiaries
work around the world on health, social
and humanitarian projects, as close as
possible to the reality of the countries
where the Group is present. This
commitment draws on local knowledge and
skills, and produces tangible results.
Europ Assistance - GCS (Global
Corporate Solutions) division has
signed a partnership with AMREF,
an association which is well-known for
its "Flying doctor" air ambulance
service which acts on behalf of health
development in Africa.
Employee mobilization on
behalf of families suffering
from AIDS (Europ
Assistance South Africa)
Some examples:

Partner of MSF (Médecins sans
frontières) to organize fundraising from
the assistance platforms (Europ
Assistance Austria)
Support for the Second Chance
Foundation, to sponsor individuals aged 18-
60 who have suffered major difficulties in life
but show strong motivation to move forward
(Europ Assistance France)
Cooperation agreement with the “Elpida
Centre for Senior Citizens”, an activity and
social centre in Prague which helps elderly
people enjoy an active life. (Europ Assistance
Czech Republic)
Partnership with « Aiutare i
bambini », an association which
acts to build day-care centres for
children from underprivilieged
Italian families (Europ Assistance
Italy)
Some examples:

Corporate Presentation 2013-2014 (english version)

Corporate Presentation 2013-2014 (english version)

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Corporate Presentation 2013-2014 (english version)