Covering 10 social issues, we will navigate through the marketing strategies of programs, prototypes and experiments that are addressing the worlds biggest pain points. Besides, it all starts with a great idea followed by a plan to execute...right?
You will be given a bird's eye view of a relevant culture shift. From the development of new innovations to the business marketing strategies that are capturing the imagination of entrepreneurs empowered to build solutions to the world's issues.
For Keolis, being a pioneer in shared mobility means, considering all passengers as individuals so that every one of their journeys is a unique and enjoyable experience, in line with their needs and expectations.
It is collaborating with each public transport authority and local stakeholders to develop tailored solutions which help to strengthen the attractiveness and vitality of their community over the long term.
It is Connecting our longstanding expertise as an operator of all forms of collective transport, to new forms of mobility, including light modes, in order to create seamless and attractive multimodal networks.
Our annual report gathers key features, locations, highlights, governance, commitments, interviews and focus on our expertises and references.
Covering 10 social issues, we will navigate through the marketing strategies of programs, prototypes and experiments that are addressing the worlds biggest pain points. Besides, it all starts with a great idea followed by a plan to execute...right?
You will be given a bird's eye view of a relevant culture shift. From the development of new innovations to the business marketing strategies that are capturing the imagination of entrepreneurs empowered to build solutions to the world's issues.
For Keolis, being a pioneer in shared mobility means, considering all passengers as individuals so that every one of their journeys is a unique and enjoyable experience, in line with their needs and expectations.
It is collaborating with each public transport authority and local stakeholders to develop tailored solutions which help to strengthen the attractiveness and vitality of their community over the long term.
It is Connecting our longstanding expertise as an operator of all forms of collective transport, to new forms of mobility, including light modes, in order to create seamless and attractive multimodal networks.
Our annual report gathers key features, locations, highlights, governance, commitments, interviews and focus on our expertises and references.
DCR TrendLine shares analyses of trends and happenings in the non-employee workforce industry. The May edition looks at wage growth in the United States and employment in the automobile manufacturing sector. We continue our global series on the ASEAN region by looking at the impact on oil prices on Malaysia’s economy. We uncover why recent indexes have been rating the U.S. economy as disappointing. Our feature article discusses the definition of innovation and provides information on how companies can get started on incorporate innovation into their organizations. Finally, we examine how the talent acquisition sector has been disrupted by changes in the way employers access and engage with talent.
DCR National Temp Wage Index
U.S. Economy: Disappointing..?
Wage Growth Across The U.S.
Industry Highlight: Automobile Manufacturing Index
What Do Millennials Want?
Malaysia: Oil Prices Pose Threat to Economy
Innovation as Usual
Recruiting Disrupted,.
Evox ofrece precios increíbles en la tecnología de vanguardia, ayudando a las familias y empresas de todo el mundo a comunicarse en proporciones que anteriormente no disponibles. Nuestra Meta ser la mejor y más grande de telefonía VoIP y beneficios del país. Siempre dando prioridad a la excelencia en los servicios y la atención y el apoyo a los asociados y clientes.
La ética, el compañerismo, la honestidad, la responsabilidad, la calidad y la excelencia nos diferencian.
Empresa Brasileira que cresce mais de 300% ao mes de forma sustentável. Com serviços:
Cadastre-se neste link
http://www.evoxclub.com.br/29
Me adicione no MSN para saber mais:
fformidavel@hotmail.com
Catálogo oficial de vídeos da Biblioteca e Videoteca da Secretaria Municipal de Saúde de Uberlândia - MG, criado e elaborado pela Diretoria de Gestão de Pessoas e Educação em Saúde – DGP, destinado à divulgação do acervo videográfico.
Ganhe de 20 a 1.000 Dolares por Semana Publicando Anuncio na Internet em indicar ninguém, e fique rico indicando pessoas
Cadastre-se www.telexfree.com.br/edyexecuttivos
Assita o Vídeo de Apresentação parte 1,2 e 3
Parte 1 http://www.youtube.com/watch?feature=player_embedded&v=7yHY-3qB_rI
Parte 2 http://youtu.be/j18lIn1kqRU
Parte 3 http://youtu.be/Jj4NXuhhps4
Skip edyexecuttivo
Email edy.a@hotmail.com
Please view to understand why this is Australia\'s fasted adopting email archiving solution. Highly Functional E-Discovery capability, unlimited storage, zero hardware. Solve your PST nightmare while having real time access to ALL company email.
Committed to delivering sustainable and connected mobility, means working with Public Transport Authorities to create efficient and responsible networks that continuously adapt to the changing lifestyles of passengers and encourage them to take public transport. This challenge lies at the heart of the operations and aintenance strategy of Keolis, a leading player in public transport in 16 countries. The Group delivers this by developing tailor-made mobility solutions for each region in which it operates.
In this annual report, you will find the principles that mark out our route, a 2015 focus, our way of leading projects and our references.
DCR TrendLine shares analyses of trends and happenings in the non-employee workforce industry. The May edition looks at wage growth in the United States and employment in the automobile manufacturing sector. We continue our global series on the ASEAN region by looking at the impact on oil prices on Malaysia’s economy. We uncover why recent indexes have been rating the U.S. economy as disappointing. Our feature article discusses the definition of innovation and provides information on how companies can get started on incorporate innovation into their organizations. Finally, we examine how the talent acquisition sector has been disrupted by changes in the way employers access and engage with talent.
DCR National Temp Wage Index
U.S. Economy: Disappointing..?
Wage Growth Across The U.S.
Industry Highlight: Automobile Manufacturing Index
What Do Millennials Want?
Malaysia: Oil Prices Pose Threat to Economy
Innovation as Usual
Recruiting Disrupted,.
Evox ofrece precios increíbles en la tecnología de vanguardia, ayudando a las familias y empresas de todo el mundo a comunicarse en proporciones que anteriormente no disponibles. Nuestra Meta ser la mejor y más grande de telefonía VoIP y beneficios del país. Siempre dando prioridad a la excelencia en los servicios y la atención y el apoyo a los asociados y clientes.
La ética, el compañerismo, la honestidad, la responsabilidad, la calidad y la excelencia nos diferencian.
Empresa Brasileira que cresce mais de 300% ao mes de forma sustentável. Com serviços:
Cadastre-se neste link
http://www.evoxclub.com.br/29
Me adicione no MSN para saber mais:
fformidavel@hotmail.com
Catálogo oficial de vídeos da Biblioteca e Videoteca da Secretaria Municipal de Saúde de Uberlândia - MG, criado e elaborado pela Diretoria de Gestão de Pessoas e Educação em Saúde – DGP, destinado à divulgação do acervo videográfico.
Ganhe de 20 a 1.000 Dolares por Semana Publicando Anuncio na Internet em indicar ninguém, e fique rico indicando pessoas
Cadastre-se www.telexfree.com.br/edyexecuttivos
Assita o Vídeo de Apresentação parte 1,2 e 3
Parte 1 http://www.youtube.com/watch?feature=player_embedded&v=7yHY-3qB_rI
Parte 2 http://youtu.be/j18lIn1kqRU
Parte 3 http://youtu.be/Jj4NXuhhps4
Skip edyexecuttivo
Email edy.a@hotmail.com
Please view to understand why this is Australia\'s fasted adopting email archiving solution. Highly Functional E-Discovery capability, unlimited storage, zero hardware. Solve your PST nightmare while having real time access to ALL company email.
Committed to delivering sustainable and connected mobility, means working with Public Transport Authorities to create efficient and responsible networks that continuously adapt to the changing lifestyles of passengers and encourage them to take public transport. This challenge lies at the heart of the operations and aintenance strategy of Keolis, a leading player in public transport in 16 countries. The Group delivers this by developing tailor-made mobility solutions for each region in which it operates.
In this annual report, you will find the principles that mark out our route, a 2015 focus, our way of leading projects and our references.
Connected Worker - How mobile technology can improve working life in emerging...Ali Zeeshan
This new Connected Worker study looks at ways in which Vodafone can make a significant difference to both workers and the organisations that employ them. It consider how Vodafone can make it easier to find work using, for example, recruitment services via a basic mobile device, and how organisations can reduce costs and become more efficient, for example, by using mobile money transfer services to make salary payments directly to workers.
This new edition of the SENTINEL REPORT highlights the following 4 new seamless ecosystems: FLUIDITY & SHORTCUTS, CO-CREATED OFFERS, TARGETED DISCOUNTS & PERKS and TOTAL PERSONALIZATION. This report also features the Time savy EMERGING CONSUMER PROFILE, industries updates and metrics of the digital world.
This new edition of the Sentinel Report highlights a trend known as “seamless ecosystems" and describes its four dimensions: Fluidity & Shortcuts, Co-Created Offers, Targeted Discounts & Perks and Total Personalization. This report also features the Time Savy Emerging Consumer Profile, industries updates and metrics of the digital world.
The explosion in digital technology has created unprecedented opportunity for fundamentally improve every aspect of how we live, work, and play. With our technology and product innovations we are helping customers solve complex mission-critical and intractable problems.
Un examen detallado de las industrias de remesas y MTU, un examen en profundidad de los mercados seleccionados y la información sobre el conjunto único de GlobeTopper de ofertas.
A detailed look at the Remittance and MTU industries, an in depth examination of selected markets and information about GlobeTopper's unique set of offerings.
FintechOS help banks and insurance companies to adapt to rapidly changing customer expectations and launch data-driven, hyper-personalised digital products and services with unprecedented speed – in weeks rather than months or years. Our intelligent out-the-box automation systems have helped us deliver rollouts x10 faster and make operating models x5 more cost-effective than traditional IT approaches.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
2. 136 times around the Earth,
that is the distance which Europ Assistance
medical aircraft covered in 2013 to assist
their customers.
3. RIOEurop Assistance
Brazil is the
Group’s number
one company in
terms of staffing
levels.
700 metres in
altitude to reach
the summit of
Corcovado and
the statue of
Christ the
Redeemer.
Pele is the only
footballer to
have won three
World Cups.
12.6
million
inhabitants
13. LEARNING TO
REINVENT OURSELVES
—————Having set the Care Revolution in motion,
the Europ Assistance Group is continuing to place innovation
and transformation at the heart of its strategy.
Meeting with Martin Vial, Chief Executive Officer of the Group.
—————
The Europ Assistance Group achieved excellent results in 2013.
How would you explain these performances?
It's true that the results were solid in 2013, the best in our history in absolute terms:
our turnover reached €1,374 million and operating result €84 million. These results are
mainly the fruit of a collective effort by the 8,000 Group employees whom I would like
to thank. They have made Europ Assistance tick everyday, with passion and commitment,
since the invention of this profession. And very early on, we became aware of the
profound changes taking place in our contemporary society. As has always been the case
since the creation of Europ Assistance in 1963, we were able to adapt and innovate to
create a new paradigm, and services which are ever closer to the needs of our customers.
Without hesitating to change and to fundamentally alter our model. The results are
now feeding through and today we are proud of the choices and changes we have
made in recent years.
Has the Care Revolution really been a game-changer?
I am certain of it. In inventing Care Services, we wanted to innovate so as to
reinvigorate the assistance sector. A customer-oriented approach has become one
of the pillars of this new way of exercising our profession. More attentive, closer,
these personalised services are also more inventive as they combine both human
intervention and cutting-edge technology. With Care Services, we also significantly
rebalanced our business lines, to the benefit of our Health and Home & Family
activities which now represent 25% of our turnover, versus less than 10% in 2003.
The Care Revolution is a social reality but also an economic one.
And the transformation continues….
Europ Assistance has always been able to anticipate in order to transform itself and
new and profound changes are now under way: our activities and our distribution
models are evolving; our technological expertise is becoming more sophisticated
and new synergies with Generali are opening up fresh prospects for development.
It is essential to be able to reinvent ourselves in order to keep moving forward.
For 50 years, our shareholder Generali has accompanied and supported us in this
process of transformation. In fact, transformation is part of the DNA of Europ Assistance.
1,374
84MILLION EUROS
TURNOVER
OF THE GROUP IN 2013
OPERATING RESULT
OF THE GROUP IN 2013
MILLION EUROS
0302 ——
14. 2013 TURNOVER
Breakdown by activity
48 % Automotive
28 % Travel
12 % Health
10 % Home & Family
1 % Other
501963-2013,
50 YEARS OF
INNOVATION
AND TRANSFOR-
MATION
Do the synergies you mention open up the way for greater integration
of Europ Assistance within its shareholder Generali?
Absolutely. Not only is Europ Assistance now fully integrated into the development
strategy of the Generali Group, but new levers for improving our performance have
been activated, allowing us to contribute to the programme aimed at boosting the
operational performances of our shareholder. We are stakeholders in its change process.
Through our performance. Through our commitment, and of course, thanks to our
ability to innovate.
What kind of innovation are you referring to?
Technological innovation, in particular. In my view, together with anticipation,
it is the key to progress for any intelligent organisation. It is also one of the
cornerstones of the Care Revolution. In the space of a few years, technological
solutions to deliver personal services remotely have developed to such an extent that
they have transformed the way we live, communicate and consume. It is up to us to
translate them into comprehensive support solutions. Geolocation, the web, robotics,
development of smart applications, telematics and so on, our skills continue to expand.
A new digital ecosystem is emerging and creating infinite possibilities for services.
This also implies adaptation of our business model. The stakes are high and our
customers are demanding it.
The 3 main areas for the transformation
of Europ Assistance
GREATER INTEGRATION
Fully integrated into Generali’s development
strategy, Europ Assistance is increasing
geographical, operational and business
management synergies with its shareholder.
A TECHNOLOGICAL
REVOLUTION
Geolocation, the web, smart applications, robotics,
telematics, Europ Assistance is anticipating future
technological and scientific breakthroughs in order
to create ever more connected Care Services.
AN EXTENSION OF
ACTIVITIES
Europ Assistance is pushing ahead with
the transformation of its activities by rebalancing
the business mix with the development of Health
and Home & Family activities and strengthening
of BtoC and BtoBtoC distribution channels.
0504 ——
15. 4 ACTIVITIES
TO BE THERE
AT ANY
TIME
Continuous services have changed everything. Not only are our
customers now aware that they can initiate a request in any place and at any
time, but they also have the opportunity to use the channel of their choice:
SMS, email, voice, video, chat, etc.
It is truly a new approach to our activities where, more than ever, we are
adapting to customers’ preferences in terms of the way they communicate.
The development of vehicle telematics has been nothing short
of a revolution for the automotive market. Thanks to its sprit of
innovation and anticipation, Europ Assistance is now reinventing
roadside assistance by means of unprecedented geolocation
and remote assistance solutions.
The future will necessarily be connected.
The health assistance activities are inherently innovative. Because it is essential
to be able to exchange and interpret medical data from one point of the globe
to another, to monitor high risk patients step by step or company employees
and to develop increasingly targeted support programmes, new technological
solutions are continuously being built into our services.
TRAVEL HEALTH
The development of travel deals on the Internet and the emergence
of new players on the tourism sector are continuing to transform consumer
habits. To be ever closer, ever more attentive to the needs of our customers,
we anticipate each change and continue to innovate.
Our goal is to provide digital solutions which are increasingly tailored
to our customers’ travel practices.
HOME & FAMILYAUTOMOTIVE
0706 ——
16. By developing applications, web and mobile services which are increasingly intuitive,
Europ Assistance is anticipating the needs of its customers and supporting them in all
their journeys. This means that they can now:
• prepare their journey with total peace of mind (formalities by destination,
currency converter, key phrases to communicate in the local language, taking out of
insurance online or making an insurance claim, etc.),
• be assisted or repatriated in the four corners of the globe,
• benefit from protection in the event of a non-compliant holiday rental,
• and access many other innovative services…
In 2013, with the acquisition of CEABS, the Brazilian company specialised in automotive
telematics, Europ Assistance further extended its expertise in geolocation and automated
assistance services. By installing a unit in their vehicle or by downloading new applications
developed by Europ Assistance, customers can for example:
• be located and assisted remotely in the event of a breakdown or accident,
• relocate their stolen vehicle,
• be guided by a teleoperator to optimise a route, find a restaurant, avoid a heavy
traffic zone, etc.
• be informed in real time of upcoming repairs or maintenance operations
to be performed on their vehicle,
• and access many other innovative services...
Thanks to the Group’s technological investments and the quality of human relations,
which remains a key priority for Europ Assistance, the customers are able to:
• alert our teams in the event of emergencies at any moment, thanks to a fixed
or mobile teleassistance system,
• benefit from advanced monitoring in the event of chronic illness,
even when travelling,
• follow a specialised and multidisciplinary rehabilitation programme
in the event of a serious accident,
• benefit from an assistance contract in the professional sphere,
• and access many other innovative services...
TRAVEL
AUTOMOTIVE
HEALTH
HOME FAMILY
NUMBER OF INTERVENTIONS
PERFORMED IN 2013
Breakdown by activity
4,000,000 Automotive
700,000 Travel
1,000,000 Home Family
1,200,000 Health
4,800,000 Others
Because our customers seek ever greater comfort and peace of mind, Europ
Assistance, the pioneer in Care Services, has developed a new generation of
personalised services which include:
• daily support in all circumstances of life, from the most occasional to the most
unexpected: childcare, help with homework, lost keys, emergency home
repairs, etc.
• an enhanced work-life balance through personalised practical assistance,
• and many other innovative services...
300 MILLIONcustomers covered by Europ Assistance or via its partners
132
countries in which
Europ Assistance
intervened in 2013 44
companies
branches located
in 33 countries
75
%
of turnover achieved
outside France
0908 ——
17. Genia
28 years old
São Paulo, Brazil
A tireless globetrotter
Innovation means
providing you
with increasingly
effective support
on the road
CENTRAL TELEMATIC SOLUTION
Geolocation, contacting
the nearest breakdown service,
rapid intervention, etc.
All around the world,
Europ Assistance is watching
over you thanks to GPS and
Web technologies.
There are moments we dream of for a very long
time. And for Genia, the big day has finally arrived
since she is setting off on the journey of a lifetime:
a mammoth road trip around her native Brazil. The
plan is for 2,500 km of pure happiness, punctuated
by natural landscapes and amazing encounters.
With her car, her iPhone and Europ Assistance
watching over her by satellite ... Genia is certain that
she’ll have the time of her life.
Follow Genia’s adventures
by scanning this code or
at europ-assistance.com
AUTOMOTIVE
OF MOBILITY
THE CAR FOR
ALL YOUR DREAMS
1110 ——
18. OF ESCAPE
FOR ALL
YOUR MOMENTS
Alex, Sandra and Rudy
33, 30 and 5 years old
Madrid, Spain
A close-knit family
Alex, Sandra and their son Rudy hail from the lively
streets of Madrid. And it is in West Palm Beach,
Florida, that these city dwellers are spending their
first family vacation. For little Rudy, it’s a real voyage
of discovery. His parents look on him tenderly as he
splashes about in the waves. And they’ve got total
peace of mind too since they know that, thanks to
Europ Assistance, their stay will go like a dream.
Check out the vacation of Alex,
Sandra and Rudy by scanning this
code or at Europ-assistance.com
Innovation
means
guaranteeing
you wonderful
holidays
worldwide
EASY RENTAL
No more unpleasant surprises
on holiday since with Easy Rental,
Europ Assistance protects you
in the event of cancellation,
fraud or non-compliance of the
leased accommodation.
TRAVEL
1312 ——
19. André is 76 but doesn’t look his age. Whether on
foot or bicycle, this active type spends most of
his afternoons travelling around his home city of
Bordeaux in southwest France. And no-one can stop
him, not even his wife. For him, there is no question
of giving up his freedom. So, how can she be
reassured when he’s out alone, sometimes for hours
on end? By slipping his Europ Assistance Géotel into
his pocket, says Monique with a smile.
Follow André’s outings
by flashing this code or
at europ-assistance.com
OF HAPPINESS
FOR ALL
YOUR MOMENTS
André and Monique
76, 75 years old
Bordeaux, France
Active grandparents
MOBILE TELEASSISTANCE
Enjoy your outings with peace
of mind. With Géotel or Géoveil
telephones in France, for
example, you have a real mobile
phone which doubles as
a 24/7 warning device...
Innovation
means always
doing more
for your
freedom
HEALTH CARE
1514 ——
20. Hannah
32 years old
Durban, South Africa
Addicted to her circle
of friends
HOME FAMILY
EVENINGS
FOR ALL YOUR
ENDLESS
What is the best time to go home in the evening?
Hannah just can’t decide and has already changed her
mind several times tonight. From Durban’s trendy bars
to lively nightclubs, it’s hard to say goodbye to her
friends who are clearly up for a good time! And now it’s
already 5am and Hannah still wants to stick around...
No problem since with Europ Assistance, she can go
home with peace of mind at any time, even without
getting back behind the wheel.
Relive Hannah’s evening
by flashing this code or
at europ-assistance.com
Innovation
means
watching over
you until
the end of
the night
TAKE ME HOME
The night out is going on later than
planned and you’d rather not drive?
Just call one of our experienced
drivers who will take you home in
your own vehicle. A service already
available in Durban, Johannesburg
and Cape Town.
1716 ——
21. Always one step ahead
In 2004, Italy, Europ Assistance tested its first vehicle
telematics service. In light of the promising success of
this technology, which will soon be mandatory on all
new vehicles (detection of an accident and automatic
alert of emergency services), the Group is committed to
developing new services associated with geolocation,
but also creating new information transfers between the
vehicle, the driver, the manufacturer, the insurer and the
assistance service, etc. Traffic or weather information,
personalised services on board or remotely, speed, driving
behaviour ... all data which will interact to optimise
journeys made by drivers, thus making their lives that
much easier. In keeping with this strategy, in 2013 the
Europ Assistance Group acquired the CEABS company in
Brazil, specialising in vehicle telematics.
VEHICLE TELEMATICS
A NEW WORLD
OF CONNECTED
SERVICESFor some years now, Europ Assistance has been closely
involved in the fields of vehicle telematics, geolocation and
interactive telemedicine solutions. These strategic choices mean
it is now carving out a leading role in connected services.
Being permanently connected to our customers
Having developed its first online services solutions
for its travel activity in the early 2000s, Europ
Assistance is now offering a digital multi-channel
strategy. Each new application developed for its
health, travel, automotive or home activity, each
online service on its e-commerce sites provide an
opportunity to respond more directly and precisely
to the needs of end customers. In seconds,
anywhere, at any time, they can declare a loss
or incident, be located and call for help, but also
be assisted by a counsellor to resolve everyday
situations.
Making our processes even more efficient
Innovations developed by Europ Assistance are
also aimed at optimising its business model.
In particular, the integration of advanced
technologies makes it possible to facilitate the
exchange and analysis of data from one platform
to the next, to coordinate the different services
remotely from one country to another and to
simplify back office processes. It also contributes
to large-scale deployment of local initiatives to
duplicate our most innovative services from one
country to the next.
1918 ——
22. PEOPLE AT THE HEART
OF ECONOMIC
AND SOCIAL PROGRESS
Ashoka is the largest association
supporting social entrepreneurship
worldwide. It aims to encourage and
support innovative solutions to current
social and environmental challenges.
By offering local support to the projects
of committed and dynamic social
entrepreneurs, Ashoka allows them to
increase the impact of their activities
on society.
Ten companies in the Group are actively
involved in this project, each of which
supports a fellow (social entrepreneur)
who acts or innovates in the areas of
health and personal or home services.
By providing financial and operational
support, they offer them access to Europ
Assistance Group methods and know-
how in order to organise and support
the development of their initiative.
Convinced that the impact of
a company’s activities is felt
at all levels of society,
whether human, socio-
logical or economic,
the Europ Assistance
Group has chosen to
positively reinforce
its social and societal
footprint. The main stages of
the company’s development
are not considered simply in
terms of profit, but also val-
ue creation at the service of
society as a whole. The
positive economics
approach has led
Europ Assistance to
make a long-term com-
mitment to a whole host
of associations, including
Ashoka and AMREF.
This partnership entails
3 key challenges:
to promote social
entrepreneurship,
to develop a culture
of corporate social
responsibility within the
44 companies making up
our Group and lastly, to
enhance the network of
service providers by means
of the social entrepreneurs
whom we have been
supporting for years.
Martin Vial,
Chief Executive Officer
of Europ Assistance Group
ASHOKA
Support projects which
will make a difference
Strengthening the health system in Africa with AMREF Flying DoctorsAMREF
The leading African public health organisation, AMREF
Flying Doctors helps the most isolated communities in
Africa. It has developed specific programmes on that
continent which focus on care and the development of
skills of African health professionals. With numerous air
ambulance flights each year, the Flying Doctors allow
In particular, it helps the organisation to meet three major challenges in the field:
• the training of midwives and health professionals,
• the fight against major epidemics (HIV / AIDS, malaria, tuberculosis),
• the development of telemedicine activities through exchange and transfer of expertise and technology.
Europ Assistance to intervene in zones where access can
sometimes be challenging. Global Corporate Solutions
(GCS), the Group division dedicated to health and safety
activities worldwide, particularly in Africa, decided to
reinforce this close contact by offering AMREF Flying
Doctors favoured support.
Fellows, supported
by 10 companies
in the Group
Europ Assistance
3,000
10 social entrepreneurs
supported
by Ashoka around
the world.
2120 ——
23. AROUND THE WORLD
EUROP ASSISTANCE
WATCHES OVER ITS CUSTOMERS
In recent years, Europ Assistance has successfully implemented a major
geographic rebalancing process in order to develop all around the world.
Today, the Group operates in 33 countries, through its 44 companies
and branches and generates more than a quarter of its turnover
outside of Western Europe.
8,200 employees
300 million customers covered
worldwide
208 countries covered
4,700 Care Makers (assistance coordinators)
425,000 listed partners
35 call centres
Angers, Athens, Badajoz (Spain), Barcelona, Beijing, Brussels, Budapest, Buenos Aires,
Fort Lauderdale (USA), Geneva, Istanbul, Johannesburg, Le Mans (France), Lisbon, London,
Madrid, Milan, Moscow, Mumbai, Munich, Papeete, Paris, Prague, Rende (Italy), Rostock
(Germany), San Diego, Santiago (Chile), São Paulo, Shanghai, Singapore, Toronto, Warsaw,
Vienna, Washington DC, Zurich.
44 companies and branches in 33 countries
Angola, Argentina, Austria, Bahamas, Belgium, Brazil, Cameroon, Canada, Chad, Chile, China,
Congo, Czech Republic, France, French Polynesia, Germany, Greece, Hungary, India, Ireland, Italy,
Nigeria, Poland, Portugal, Romania, Russia, Serbia, Singapore, South Africa, Spain, Switzerland,
Turkey, United States.
A strong presence in emerging countries
With the development of travel activities in South
America and automotive activities in Brazil and
South Africa, Europ Assistance is accelerating its
deployment in the BRICS countries. Strategic projects
conducted with Generali are also aimed at boosting
their joint presence internationally, with a particular
focus on China.
A diversified geographic footprint
In 2003, the activity of Europ Assistance was mainly
concentrated in Western Europe (93% of turnover).
Today, Europ Assistance achieves more than a quarter
of its business outside Europe.
SUBSIDIARIES
CALL CENTRES
AGENTS’ OFFICES
2322 ——
24. Thanks to its results and the new synergies developed with its shareholder
Generali, Europ Assistance is reaffirming its international influence
and the performance of its global organisation.
EUROP ASSISTANCE
GROUP
AN AGILE A SOLID
GROUP MANAGEMENT AND ORGANISATION
Board of Directors of Europ Assistance Holding
Global Corporate Solutions (GCS)
Europ Assistance - Global Corporate Solutions
(GCS) is the international division of the Europ
Assistance Group dedicated to providing healthcare
and risk management solutions to international
organisations for expatriates, business travellers
and local employees. The innovative business
model includes the GCS Centre for Coordination
and Control (C3) overseeing all GCS operations in
the world, its Contact Centres (C2) based in North
America, Europe and Asia Pacific and available
on a 24/7 basis to ensure continuity of service
throughout the world, as well as its International
Network Department and Management Centre
based in Toronto, centralising all administrative
Claude Tendil, Chairman of the Board of Directors, Chairman of Generali France
Martin Vial, Member of the Board, Chief Executive Officer
Sergio Balbinot, Member of the Board, Member of the Generali Group Management Committee (GMC),
Group Chief Insurance Officer of Assicurazioni Generali S.p.A
Alessandro Dona, Permanent Representative of Generali Vie, Member of the Board,
Group Insurance Operations Director of Assicurazioni Generali S.p.A
Thomas Saunier, Permanent Representative of Generali IARD, Member of the Board,
Managing Director of Generali France
Valter Trevisani, Permanent Representative of Generali France, Member of the Board,
Deputy Managing Director of Assicurazioni Generali S.p.A
Paolo Vagnone, Member of the Board, Member of the Generali Group Management Committee (GMC)
and Head of Global Business Lines of Assicurazioni Generali S.p.A
Generali and Europ Assistance,
a new common ambition
Europ Assistance is a committed stakeholder
in the profound transformation under way by
Generali. Geographic prioritisation of activities,
development of joint innovation projects, cost
reduction programme ... Europ Assistance helps
improve the performance of its shareholder and
the implementation of synergies to deliver unique
solutions and services to their customers.
OF SHAREHOLDERS' EQUITY
€270M
2013 TURNOVER
Breakdown by activity
48% Automotive
28% Travel
12% Health
10% Home Family
1% Other
operations on a 24/7 basis. Today, with more than
5,000 corporate customers, 5 million members
covered, 550 employees worldwide and 30 medical
operations on remote sites, GCS is a leading player
in the global corporate market. Driven by a growing
activity, GCS is confident of continued success with
the support of its partners, and the qualities and
values we recognise: customer focus, flexibility,
high standards of service, transparency and social
responsibility. As for all Europ Assistance Group
activities, GCS is part of Generali Global Business
Lines, a unique platform offering a full range of
solutions including social security coverage plans,
insurance specific to the risks of companies and
assistance services.
TURNOVER OF
€1,374 M
OPERATING RESULT OF
€84 M
15
%
OF TURNOVER IS ACHIEVED
VIA GENERALI
GROUP EXECUTIVE COMMITTEE
Martin Vial
CEO
Global Corporate
Solutions
Emmanuel Légeron
*Group cross-functional divisions
Odile Collignon
Deputy Managing
Director
Resource Centre*
Thierry Depois
Executive Vice
President
France and Benelux
Region
and
Managing Director
of Europ Assistance
France
Paolo Frapiccini
Executive Vice
President
International Sales
and Marketing*
Italy, Germany,
Switzerland, Austria,
Eastern Europe
Region
and
Managing Director
of Europ Assistance
Italy
Manrico Iachia
Executive Vice
President
Innovation and
Prospective Centre*
Iberian Peninsula,
South America, Asia
and Africa Region
and
Managing Director
of Europ Assistance
Portugal
Chris Carnicelli
Executive Vice
President
North America
Region
Massimo
Maltempi
Chief Operational
Officer
(COO)
Stéphane
Vermersch
Chief Financial
Officer
(CFO)
2524 ——
25. OUR SUBSIDIARIES
IN THE WORLD
Europ Assistance Group
Europ Assistance Holding
Postal address: 7 boulevard Haussmann
75309 Paris Cedex 09 – France
Office: 1-3 avenue François Mitterrand
93200 Saint-Denis – France
Tel.: +33 (0)1 58 34 23 00
www.europ-assistance.com
Europ Assistance -
Global Corporate Solutions (GCS)
GCS Headquarters
Europ Assistance - IHS Services SAS
7 boulevard Haussmann
75309 Paris Cedex 09 - France
Tel.: +33 (0)1 58 34 23 79
www.gcs.europ-assistance.com
GCS - ITPA Division
CMN Global Inc.
150 Commerce Valley Drive West, 9th
Floor
Thornhill - Ontario - Canada L3T 7Z1
Tel.: +1 905 669 4333
Care Management Network Inc.
83 Sandringham House, Shirley Street
P. O. Box AP 59217 slot 2052
Nassau - Bahamas
Tel. : +1 242 397 04 27
GCS Angola
Europ Assistance IHS Services Angola, Lda
Rua Comandante Stona n°144
Bairro Alvalade - Luanda - Angola
Tel.: +244 222 012 639
GCS Chad
Europ Assistance IHS Services Tchad
Route de Farcha, Base SOGEA SATOM, Porte n°5,
BP 762 - N’Djaména - Tchad
Tel.: +235 22 52 31 00
GCS Congo
Europ Assistance-IHS Services Congo SARLU
CMC Medico Medical Center
c/o CMC Medico, Quartier Centre-Ville
B.P.4473 Pointe Noire - Congo
GCS French Polynesia
Europ Assistance Océanie
22 rue Nansouty
BP 40196, 98713
Papeete, Tahiti, Polynésie Française
Tel.: +689 50 78 50
GCS Nigeria
EA-IHS Services Nigeria Limited
Bishop Moynagh Avenue, State Housing Estate - PMB
1017 Cross river state - Calabar - Nigeria
RC: 860878
Tel.: +234 706 782 7241
Icare
160 bis rue de Paris
92100 Boulogne
Tel.: + 33 (0)1 41 10 19 00
www.icare-service.com
Océalis
14 terrasse Bellini
92800 Puteaux
Tel.: +33 (0)1 70 72 46 10
www.ea-lateleassistance.com
Germany
Europ Assistance Versicherungs-AG
Infanteriestrasse 11
D-80797 München
Tel.: +49 (0)89 55 987 0
www.europ-assistance.de
Greece
Europ Assistance Greece
Pireus st. 205 Panagi Tsaldari
Tavros 17778 ,Athens
Tel.: +30 210 349 7000
www.europ-assistance.gr
Hungary
Europ Assistance Hungary
1134 Budapest
Dévai utca 26-28
Tel.: +36 1 458 44 25
www.europ-assistance.hu
India
Europ Assistance India Pvt. Ltd.
C-301, Business Square
Andheri Kurla Road, Chakala
Andheri (East), Mumbai - 400093
Tel.: +91 22 6734 7878
www.europ-assistance.in
Ireland
Europ Assistance SA Irish Branch
3rd floor, 13-17 Dawson St
Dublin 2
Tel.: +353 (0) 1 897 3200
corporate.europ-assistance.com/ireland
Italy
Europ Assistance Italy
Piazza Trento, 8
20135 Milano
Tel.: + 39 02 58 38 41
www.europassistance.it
Poland
Europ Assistance Polska
ul. Wołoska 5
02-675 Warsaw
Tel.: +48 22 205 50 00
www.europ-assistance.pl
Portugal
Europ Assistance, Companhia Portuguesa
de Seguros, SA
Avenida Columbano Bordalo Pinheiro nº75
10º andar
1070-061 Lisbon
Tel.: +351 21 386 00 03
www.europ-assistance.pt
Romania
Europ Assistance Romanian Branch
59th
Popa Tatu Street, 2nd
Floor, 6th
Flat
010803, Bucharest
Tel.: +40 213 006 096
www.europ-assistance.ro
GCS South Africa
Europ Assistance International Health Solutions
(Proprietary) Limited
Valley View Office Park,
680 Joseph Lister Street,
Constantia Kloof Extension 31 Florida 1709 -
Republic of South Africa
Tel.: +27 11 991 9032
GCS USA
GMMI Inc.
1300 Concord Terrace, Suite 300,
Sunrise FL 33323 USA
Tel.: +1 954 370 6404
www.gmmi.com
Argentina
Europ Assistance Argentina
Carlos Pellegrini 1149 8 piso
C1009ABW Buenos Aires
Tel.: +54 11 43 22 47 00
www.europ-assistance.com.ar
Austria
Europ Assistance Gesellschaft m.b.H.
Kratochwjlestrasse 4
1220 Wien
Tel.: +43 1 319 55 70
www.europ-assistance.at
Belgium
Europ Assistance Belgium SA
Bld. du Triomphe 172
1160 Bruxelles
Tel.: + 32 (0) 2 533 75 75
www.europ-assistance.be
Brazil
Europ Assistance Brasil
Alameda Tocantins, 125 - 3º, 5º ao 9º e
17º andares
CEP: 06455-020 - Alphaville - Barueri - SP
Tel.: +55 11 4133 9080
www.europ-assistance.com.br
Chile
Europ Assistance Chile
Avenida Andrés Bello 2115,
Piso 2, Providencia,
Santiago de Chile
Tel.: + 56 (2) 25 83 68 00
www.europ-assistance.cl
China
Europ Assistance Travel Assistance Services
(Beijing) Co Ltd
Rm 2107, The Exchange Beijing,
No 118 Yi, Jianguo Rd, Chaoyang District,
100022 Beijing, P.R.
Tél. : +86 10 6567 8005
www.europ-assistance.com.cn
Czech Republic
Europ Assistance Czech Republic
Na Pankraci 1683/127
Czech republic
140 00 Praha 4
Tel.: +420 221 586 111
www.europ-assistance.cz
France
Europ Assistance France
1 promenade de la Bonnette
92633 Gennevilliers Cedex
Tel.: + 33 (0)1 41 85 85 85
www.europ-assistance.fr
Bien-Être à la Carte - Bien-Être Assistance
1, rue Mozart
92587 Clichy Cedex
Tel.: +33 (0)1 53 58 73 00
www.bienetrealacarte.com
Russia
Europ Assistance CIS
Letnikovskaya st. 11/10, b.3
115114 Moscow
Tel.: +7495 787 2179
www.europ-assistance.ru
Serbia
Europ Assistance Hungary - Ogranak u Beogradu
Gandijeva 76a, 11070 Novi Beograd
Tel.: +381 (11) 228 45 82
www.europ-assistance.rs
Singapore
Europ Assistance Worldwide Services Pte Ltd
3 Anson Road #24-03
Springleaf Tower
Singapore 079909
Tel.: +65 6557 2129
www.europ-assistance.com
South Africa
Europ Assistance South Africa (Pty) Ltd
Valley View Office Park
680 Joseph Lister Street
Constantia Kloof, Ext 31
Tel.: +27 (0)11 991 8000 / 9000
www.europassistance.co.za
Spain
Europ Assistance España SA
Calle Orense, 4
28020 Madrid
Tel.: +34 91 514 99 00
www.europ-assistance.es
Switzerland
Europ Assistance Suisse
Avenue Perdtemps 23
1260 Nyon
Tel.: +41 22 939 22 44
www.europ-assistance.ch
Turkey
Europ Assistance Yardım ve Destek Hizmetleri
Ticaret Anonim Sirketi
Ortaklar Caddesi Bahçeler Sokak No:20
Kat:2 Mecidiyeköy / Istanbul
Tel.: +90 (0) 212 337 20 02
www.europ-assistance.com.tr
United States
Europ Assistance USA
4330 East West Highway, Suite 1000
Bethesda, MD 20814
Tel.: +1 240 330 1000
www.europassistance-usa.com
CSA Travel Protection
4181 Ruffin Road, Suite 150
San Diego, CA 92123
Tel.: +1 858-810-2004
www.csatravelprotection.com
Find all the
Europ Assistance Group subsidiaries
at www.europ-assistance.com
2726 ——
27. YOU
WE
F O R
CONTINUE TO
INNOVATE
28
In 10 years, the Group has tripled in size.
Its ambition is to constantly innovate in order to be
present alongside customers around the world.
28.
29. Europ Assistance turned an Airbus into a flying hospital to organise relief
in Southeast Asia following the tsunami. That was already 10 years ago.
30.
31. 300 million people are covered by Europ Assistance
or one of its partners, almost as much as
the population of the United States (314 million).
32. Cars, toothbrushes, watches, refrigerators ... it is estimated
that by 2020, connected objects will number over 26 billion.
There are 5 billion today (mainly phones and tablets).
Source: Gartner economic research firm 2014.