5. Source: Goolge (English results only, includes SpecAugment results), Apr 2019
8,5%
6,8%
6,1%
4,9%
2,6%
Oct 2016 Apr 2019May 2017Dec 2016July 2016
Google Speech Recognition Word Error Rate
6. 44 % of consumers have used their voice assistants to control another
smart device in their home (2018, USA)
Voice assistants at home today
Source: PwC Consumer Intelligence Series voice assistants survey, 2018
Television Lights
Outlets /
switches
Thermostad
Alarm
systems
Smart
appliance Doorbell
Locks /
garage door
7. Conversational AI and the connected
consumer
comprehensive &
interactive
conversational
assistants across
devices
8. Natural interactive
experiences across
devices
Dialog Manager is where the magic happens
Text
Voice Speech to
text
Linguistic
Analysis
Dialog
Manager
Answer
Generation
Action
API
Text
Voice Text to
speech
user
Context
11. DialogShift
Olga Heuser
Co-Founder & CEO
olga.heuser@dialogshift.com
https://www.dialogshift.com
Winner
Hotel Technology
Forum Zürich 2019
Thank you!