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CONTROL AND COMPLIANCE IN
PUBLIC SECTOR PROCUREMENT
PUBLIC SECTOR PROCUREMENT ASIA MASTERCLASS
5 JUNE 2012
YOONG EE CHUAN, CPA, CIA, CISA, CISM, MSID




                                             1
AGENDA
   Evolution of Procurement – A Public Sector Example

   Centralisation to De-Centralisation

   Snapshot of Procurement Ecosystem

   Managing Procurement Risks

   Internal Controls

   Auditing and Assurance

   Control and Compliance




                                                        2
EVOLUTION OF PROCUREMENT




                               Instruction
             Centralisation      Manual      Snapshot of
  Paper to
                to de-        (IM)3B to IM   procurement
   Digital
             centralisation        on         ecosystem
                              procurement




                                                           3
EVOLUTION OF PROCUREMENT




                           4
EVOLUTION OF PROCUREMENT




                           5
EVOLUTION OF PROCUREMENT


   Principles remain
                                IM3B – Government
 similar i.e. open and
                                 Instruction Manual
   fair competition,
                                  on Procurement                     Estimated
  transparency and
                                prescriptive rules for           procurement value
 value-for-money (or
                                 manual handling of                    (EPV)
  previously “lowest
                                    procurement
     cost meeting
                                      exercises
    specifications”)



                     Procurement
                                                 Rules for quotations
                 processes were very
                                                     vs tenders
                       manual




                                                                                     6
EVOLUTION OF PROCUREMENT




                           7
EVOLUTION OF PROCUREMENT


             • Less onerous compliance wise to
               tenders
             • Confidentiality of quotations
             • Fax quotations vs mailed
Quotations     quotations
             • Dedicated fax, officer opening etc.
             • Posting of quotations on notice
               board




                                                     8
EVOLUTION OF PROCUREMENT

          • Offer by vendors – more legal
            documentation as it is binding
          • Confidentiality and integrity
            important
            • Tender boxes system with
              dual key
Tenders     • Tender opening committee
            • Tender witnessing officers
            • Evaluation by committee
            • Award by approving
              authorities based on value
          • Posting of bids on notice boards




                                               9
EVOLUTION OF PROCUREMENT

[Post-SLA] Finance Circular No 1/2011 [4 March 2011] &
Corrigendum [13 May 2011]

New Roles:
• Approving Officer - AO (Approval of Requirement - AOR) function
• Approving Officer (Bid Amendment) –Permanent Secretary (PS) or
  delegated officer

Other Requirements
• Period contracts require AO (AOR) approval
• Good practice to establish own period contracts for regular purchases
• Limiting of “Limited” tenders – GPE should seek guidance from
  PS/CEO/Head of Agency if in doubt




                                                                          10
EVOLUTION OF PROCUREMENT

 Other Requirements
 • Quotation Approving Authority (QAA)
   preferable (good practice) to be from
   different department (division/section/unit)
   requesting procurement
 • Goods/services Receipt Officer ensure
   documentary evidence (e.g. delivery orders,
   service reports, inventory stock-take) that
   goods/services delivered or performed
 • Segregation of Payment Certifying Officer /
   Approving Officer duties extended to
   Statutory Boards




                                                  11
EVOLUTION OF PROCUREMENT


 Centralisation to de-centralisation
 • THEN
   • Central procurement office (CPO)
   • Stationeries e.g. pens obtained via CPO
   • Savings from bulk purchases but spoilage from
     stock obsolescence, matching demand/supply
 • NOW
   • Decentralised
   • E.g. e-Catalogue buy, bulk tender, GeBIZ
   • You buy what you need, block budget aproach




                                                     12
EVOLUTION OF PROCUREMENT

  IM3B to IM on procurement
  • THEN
    • Instruction manuals came in paper files
    • Updating was a pain, manually cross out
      super-ceded paras, paste over new paras
      etc.
    • People were more controls & rules conscious
  • NOW
    • Web-based
    • Ease of reference and ease of forgetting (in
      some cases)




                                                     13
MANAGING PROCUREMENT
RISKS
 Inherent   Procurement is susceptible to corruption (in
            general)
 Risks
            E.g. vendors gifts, ang-pows, free samples


            Non-compliances can threaten openness,
            fairness and transparency occur

            Laxity and lapses in basic contract management
            can result in loss of value-for-money

            Report of the Auditor-General highlights cases
            of non-compliance




                                                             14
MANAGING PROCUREMENT
RISKS
          AG’s Report 1994/1995
  In
  the
  past:   Audit of Purchases under United States
          Foreign Military Sales Programme

          Review of Financial Systems of
          Singapore Armed Forces Sports
          Association
          Compliance with Government
          Procurement Procedures by Statutory
          Boards




                                                   15
MANAGING PROCUREMENT
RISKS




                       16
MANAGING PROCUREMENT
RISKS




                       17
MANAGING PROCUREMENT
RISKS




                       18
MANAGING PROCUREMENT
RISKS
 Recently –
 Report of      Areas of concern
 the Auditor-
 General
 FY2008/09,
 Auditor-       Laxity in procurement and contract
 General’s
 Overview       management

                Lack of financial prudence in
                procurement and poor management of
                contracts and agreements
                Resulting in higher expenditure for
                goods and services




                                                      19
MANAGING PROCUREMENT
RISKS
 Areas    Under-performance not detected
 of
 concern
 (cont’d)
         Penalties for non-performance
         not imposed

         Revenues due not collected


         Little or no assurance of value-
         for-money in projects carried out




                                             20
MANAGING PROCUREMENT
RISKS




                       21
MANAGING PROCUREMENT
RISKS




                       22
MANAGING PROCUREMENT
RISKS




                       23
MANAGING PROCUREMENT
RISKS




                       24
INTERNAL CONTROLS

   People

   • Lapses due to the way people interpret
     and enforce the rules as well as
     implementing the procedures
   • IM3B now more principles-based, i.e. more
     room for people to interpret hence critical
     to educate staff handling procedure about
     how to apply the principles
   • IM3B now provides case studies to help us
   • Segregation of responsibilities
     • Not one person do everything




                                                   25
INTERNAL CONTROLS

   People

   • Segregation of responsibilities (cont’d)
     • GeBIZ – more different roles, e.g. goods
       received and goods inspection must be
       different officers, purchasing officer also
       cannot be approving etc.
     • Previously can circumvent if manual, now
       with GeBIZ roles, more difficult
     • Evaluation team for tenders shouldn’t all be
       from the same dept/team
   • Education and awareness of IM 3B (and 3G)
   • Trade-off between controls and efficiency




                                                      26
INTERNAL CONTROLS

   System of procurement

   • Implement systems and processes that adhere to
     IM3
   • But public agencies do vary in implementation
     • E.g. of SBs that had dubious quotations
   • Get internal audit to review
   • Perhaps external audit may review
     • However, does not focus too much on internal
       controls over procurement, i.e. more concerned
       about validity and authorisation, completeness of
       recording of purchasing and payment
       transactions then procurement principles:
       openness, fairness and transparency




                                                           27
INTERNAL CONTROLS

   GeBIZ: A game changer

   • Controls are built into the procurement
     process
   • More difficult (but not impossible! i.e
     Singapore Land Authority case) to
     circumvent relative to manual processes
   • Examples
     • Openness of web invitations to quotes and
       invitations to tenders and request for
       proposals (global)
     • Routing for approvals
     • Publication of awards




                                                   28
INTERNAL CONTROLS

   Some issues for consideration:

   • To what extent does your agency adhere to
     principles of IM3B/G?
   • To what extent is your standard operating
     procedures for procurement in line with
     IM3B/G?
   • How familiar are your people with IM3B/G
     principles and procedures (i.e. GeBIZ use)
   • Have you set-up assurance and audit of
     procurement
     • Get your internal audit to look into it
     • Ask your external auditor to look into it




                                                   29
AUDITING AND ASSURANCE


         CAATs are a significant tool for
         auditors to gather information
                 independently



                       CAATs include:
   Generalised                             Application
  audit software    Utility               software for    Audit expert
                              Test data
    (e.g. ACL,     software                continuous      systems
      IDEA)                               online audits




                                                                         30
AUDITING AND ASSURANCE


  Benefits                        Challenges
                                      IT knowledge, expertise and
                                          experience of auditor
     Increased audit coverage
                                  Availability of suitable CAATs and IT
                                                  facilities

                                  Efficiency and effectiveness of using
                                     CAATs over manual techniques
   More thorough and consistent
          analysis of data
                                            Time constraints

                                   Integrity of the information system
                                           and IT environment
         Reduction in risk
                                           Level of audit risk




                                                                          31
AUDITING AND ASSURANCE

 Key characteristics
  • Ability to extract data from commonly used file
    formats and tables of database systems e.g.
    ascii, flat file, comma separated variable, tab
    separated variable, PDF, prn etc.
    • Can audit any application on any technology
      platform
 Functions
  • Data queries
  • Data stratification
  • Sample selection
AUDITING AND ASSURANCE


  Functions (cont’d)
  • Missing sequence identification
  • Statistic analysis
  • Calculations
  • Operations to join files and
    tables
  • Fraud analysis – e.g. Benford
    analysis
AUDITING AND ASSURANCE

IDEA
 • Data analysis or generalised audit software
AUDITING AND ASSURANCE

           Review organisation’s
                                        General analysis of
           access control list for
                                       roles by dept/section
             potential conflicts




  Audit                              Test controls over
                                     segregation of duties
Approach   Trend analysis: mean,
            median and high/low
                                     •i.e. officer performing goods
                                      receipt vs goods inspection
                                      not the same officer




                  Analyse
                                      System owner roles vs
           Finance’s/Procurement
                                      user department roles
                    role
AUDITING AND ASSURANCE

                          Vendor/Supplier
   Review expenditure
                              review
  • Highest Purchase    • Screen against
    Order                 “blacklist” (i.e. SLA
    Value/Number          fraud known “front”
  • Highest Number of     companies)
    Invitations-to-     • Summarise vendor
    Quote / Tenders       by amount in
    called                period (financial
                          year or calendar
                          year)
AUDITING AND ASSURANCE

   Vendor/Supplier        Invitations-to-
   review (cont’d)        Quote review
  • Reasonableness      • Summarise by
    test of top 10        Dept, Section,
    vendors by value      Staff, Vendor
    or number of        • Review for
    purchase orders       unusual patterns
    against ACRA          or unexplained
    Bizfile check and     trends
    understanding of
    business
CONTROL AND COMPLIANCE

  Learning Points

  CAATs is a tool

  Auditor’s understanding of business and risks
  critical
  Organisation’s oversight by individual heads
  of department on expenditure important
  Segregation of duties and staff rotation
  important
THANK YOU!
Questions?
Contact
  • Yoong Ee Chuan, Director/Internal Audit Office
  • 535 Clementi Road, Singapore 599489
  • Ngee Ann Polytechnic (www.np.edu.sg)
       •   yec2@np.edu.sg
       •   DID: 6460-6275
       •   Twitter: @eechuan
       •   LinkedIn: http://sg.linkedin.com/in/eechuan




                                                         39

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Control And Compliance In Public Sector Procurement

  • 1. CONTROL AND COMPLIANCE IN PUBLIC SECTOR PROCUREMENT PUBLIC SECTOR PROCUREMENT ASIA MASTERCLASS 5 JUNE 2012 YOONG EE CHUAN, CPA, CIA, CISA, CISM, MSID 1
  • 2. AGENDA Evolution of Procurement – A Public Sector Example Centralisation to De-Centralisation Snapshot of Procurement Ecosystem Managing Procurement Risks Internal Controls Auditing and Assurance Control and Compliance 2
  • 3. EVOLUTION OF PROCUREMENT Instruction Centralisation Manual Snapshot of Paper to to de- (IM)3B to IM procurement Digital centralisation on ecosystem procurement 3
  • 6. EVOLUTION OF PROCUREMENT Principles remain IM3B – Government similar i.e. open and Instruction Manual fair competition, on Procurement Estimated transparency and prescriptive rules for procurement value value-for-money (or manual handling of (EPV) previously “lowest procurement cost meeting exercises specifications”) Procurement Rules for quotations processes were very vs tenders manual 6
  • 8. EVOLUTION OF PROCUREMENT • Less onerous compliance wise to tenders • Confidentiality of quotations • Fax quotations vs mailed Quotations quotations • Dedicated fax, officer opening etc. • Posting of quotations on notice board 8
  • 9. EVOLUTION OF PROCUREMENT • Offer by vendors – more legal documentation as it is binding • Confidentiality and integrity important • Tender boxes system with dual key Tenders • Tender opening committee • Tender witnessing officers • Evaluation by committee • Award by approving authorities based on value • Posting of bids on notice boards 9
  • 10. EVOLUTION OF PROCUREMENT [Post-SLA] Finance Circular No 1/2011 [4 March 2011] & Corrigendum [13 May 2011] New Roles: • Approving Officer - AO (Approval of Requirement - AOR) function • Approving Officer (Bid Amendment) –Permanent Secretary (PS) or delegated officer Other Requirements • Period contracts require AO (AOR) approval • Good practice to establish own period contracts for regular purchases • Limiting of “Limited” tenders – GPE should seek guidance from PS/CEO/Head of Agency if in doubt 10
  • 11. EVOLUTION OF PROCUREMENT Other Requirements • Quotation Approving Authority (QAA) preferable (good practice) to be from different department (division/section/unit) requesting procurement • Goods/services Receipt Officer ensure documentary evidence (e.g. delivery orders, service reports, inventory stock-take) that goods/services delivered or performed • Segregation of Payment Certifying Officer / Approving Officer duties extended to Statutory Boards 11
  • 12. EVOLUTION OF PROCUREMENT Centralisation to de-centralisation • THEN • Central procurement office (CPO) • Stationeries e.g. pens obtained via CPO • Savings from bulk purchases but spoilage from stock obsolescence, matching demand/supply • NOW • Decentralised • E.g. e-Catalogue buy, bulk tender, GeBIZ • You buy what you need, block budget aproach 12
  • 13. EVOLUTION OF PROCUREMENT IM3B to IM on procurement • THEN • Instruction manuals came in paper files • Updating was a pain, manually cross out super-ceded paras, paste over new paras etc. • People were more controls & rules conscious • NOW • Web-based • Ease of reference and ease of forgetting (in some cases) 13
  • 14. MANAGING PROCUREMENT RISKS Inherent Procurement is susceptible to corruption (in general) Risks E.g. vendors gifts, ang-pows, free samples Non-compliances can threaten openness, fairness and transparency occur Laxity and lapses in basic contract management can result in loss of value-for-money Report of the Auditor-General highlights cases of non-compliance 14
  • 15. MANAGING PROCUREMENT RISKS AG’s Report 1994/1995 In the past: Audit of Purchases under United States Foreign Military Sales Programme Review of Financial Systems of Singapore Armed Forces Sports Association Compliance with Government Procurement Procedures by Statutory Boards 15
  • 19. MANAGING PROCUREMENT RISKS Recently – Report of Areas of concern the Auditor- General FY2008/09, Auditor- Laxity in procurement and contract General’s Overview management Lack of financial prudence in procurement and poor management of contracts and agreements Resulting in higher expenditure for goods and services 19
  • 20. MANAGING PROCUREMENT RISKS Areas Under-performance not detected of concern (cont’d) Penalties for non-performance not imposed Revenues due not collected Little or no assurance of value- for-money in projects carried out 20
  • 25. INTERNAL CONTROLS People • Lapses due to the way people interpret and enforce the rules as well as implementing the procedures • IM3B now more principles-based, i.e. more room for people to interpret hence critical to educate staff handling procedure about how to apply the principles • IM3B now provides case studies to help us • Segregation of responsibilities • Not one person do everything 25
  • 26. INTERNAL CONTROLS People • Segregation of responsibilities (cont’d) • GeBIZ – more different roles, e.g. goods received and goods inspection must be different officers, purchasing officer also cannot be approving etc. • Previously can circumvent if manual, now with GeBIZ roles, more difficult • Evaluation team for tenders shouldn’t all be from the same dept/team • Education and awareness of IM 3B (and 3G) • Trade-off between controls and efficiency 26
  • 27. INTERNAL CONTROLS System of procurement • Implement systems and processes that adhere to IM3 • But public agencies do vary in implementation • E.g. of SBs that had dubious quotations • Get internal audit to review • Perhaps external audit may review • However, does not focus too much on internal controls over procurement, i.e. more concerned about validity and authorisation, completeness of recording of purchasing and payment transactions then procurement principles: openness, fairness and transparency 27
  • 28. INTERNAL CONTROLS GeBIZ: A game changer • Controls are built into the procurement process • More difficult (but not impossible! i.e Singapore Land Authority case) to circumvent relative to manual processes • Examples • Openness of web invitations to quotes and invitations to tenders and request for proposals (global) • Routing for approvals • Publication of awards 28
  • 29. INTERNAL CONTROLS Some issues for consideration: • To what extent does your agency adhere to principles of IM3B/G? • To what extent is your standard operating procedures for procurement in line with IM3B/G? • How familiar are your people with IM3B/G principles and procedures (i.e. GeBIZ use) • Have you set-up assurance and audit of procurement • Get your internal audit to look into it • Ask your external auditor to look into it 29
  • 30. AUDITING AND ASSURANCE CAATs are a significant tool for auditors to gather information independently CAATs include: Generalised Application audit software Utility software for Audit expert Test data (e.g. ACL, software continuous systems IDEA) online audits 30
  • 31. AUDITING AND ASSURANCE Benefits Challenges IT knowledge, expertise and experience of auditor Increased audit coverage Availability of suitable CAATs and IT facilities Efficiency and effectiveness of using CAATs over manual techniques More thorough and consistent analysis of data Time constraints Integrity of the information system and IT environment Reduction in risk Level of audit risk 31
  • 32. AUDITING AND ASSURANCE Key characteristics • Ability to extract data from commonly used file formats and tables of database systems e.g. ascii, flat file, comma separated variable, tab separated variable, PDF, prn etc. • Can audit any application on any technology platform Functions • Data queries • Data stratification • Sample selection
  • 33. AUDITING AND ASSURANCE Functions (cont’d) • Missing sequence identification • Statistic analysis • Calculations • Operations to join files and tables • Fraud analysis – e.g. Benford analysis
  • 34. AUDITING AND ASSURANCE IDEA • Data analysis or generalised audit software
  • 35. AUDITING AND ASSURANCE Review organisation’s General analysis of access control list for roles by dept/section potential conflicts Audit Test controls over segregation of duties Approach Trend analysis: mean, median and high/low •i.e. officer performing goods receipt vs goods inspection not the same officer Analyse System owner roles vs Finance’s/Procurement user department roles role
  • 36. AUDITING AND ASSURANCE Vendor/Supplier Review expenditure review • Highest Purchase • Screen against Order “blacklist” (i.e. SLA Value/Number fraud known “front” • Highest Number of companies) Invitations-to- • Summarise vendor Quote / Tenders by amount in called period (financial year or calendar year)
  • 37. AUDITING AND ASSURANCE Vendor/Supplier Invitations-to- review (cont’d) Quote review • Reasonableness • Summarise by test of top 10 Dept, Section, vendors by value Staff, Vendor or number of • Review for purchase orders unusual patterns against ACRA or unexplained Bizfile check and trends understanding of business
  • 38. CONTROL AND COMPLIANCE Learning Points CAATs is a tool Auditor’s understanding of business and risks critical Organisation’s oversight by individual heads of department on expenditure important Segregation of duties and staff rotation important
  • 39. THANK YOU! Questions? Contact • Yoong Ee Chuan, Director/Internal Audit Office • 535 Clementi Road, Singapore 599489 • Ngee Ann Polytechnic (www.np.edu.sg) • yec2@np.edu.sg • DID: 6460-6275 • Twitter: @eechuan • LinkedIn: http://sg.linkedin.com/in/eechuan 39