Capco
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The document discusses a communication platform called Roomcast. It notes that current methods of communication between building staff/services and residents can be confusing, with messages getting misrouted and unrelated issues mixed together. Roomcast aims to simplify this through a button interface that routes messages to the correct recipients, solicits precise information, provides instant automatic responses, logs all interactions, and allows for feedback. It can be customized based on building, block, or apartment and uses multiple channels like SMS, push notifications, and web.
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- 2. drupal roomcast app custom communicationcontent /facility management content and communication escort me parcel access gym parkingvisitor barney@block49.com
- 3. pan peninsulaburrells wharf aldgate triangle galleons point wharfside point baltimore wharf langbourne place lockes wharf 6 380 users years 8 290 users years 10 280 users years 1 220 users year 12 230 users years 3 200 users years 6 60 users months 6 800 years users a few of our clients barney@block49.com
- 4. modular supported (extremely easy to adapt) (a huge support community ) mature (running thousands of enterprise sites) barney@block49.comwe use drupal open source (tens of thousands of developers including a dedicated security team) free (all code, all modules, all new releases)
- 5. other companies using drupal barney@block49.com
- 6. helpdesk registration news notifications forums key release parcel notifications calendar noise reporting polls and surveys classifieds library facility reservations ticketing newsletters coreoptional online concierge services barney@block49.com
- 7. concierge leaseholder tenant contractor …. power and flexibility barney@block49.com
- 8. occupancy recommended contractors pool temperature fob allocations contacts authorised vehicles gym classes power and flexibility barney@block49.com
- 9. the drupal cms team Dr Tom Lodge Luke Harrop consultant, developer operations director, axistwelve Luke has many years of IT consultancy experience, working with clients in the financial, telecommunications, publishing and government sectors. PRINCE2 qualified, he has specialist experience in cloud based enterprise infrastructure, large-scale content management and publishing on demand systems. John Kent developer, axistwelve Jon studied law at university, but after four and a half years working in legal firms he found his way to the web. An all- rounder, his expertise covers config, dev and theming....however his real passion is sorting out bugs. Tom has worked as a programmer in academia at the cutting edge of new technology for over ten years. His PhD was on mass scale mobile sensing. He has since worked on many projects, including the development of a new home router. He is currently running a project ‘communities in the clouds, in collaboration with Microsoft Research, investigating technology’s role in supporting high-rise residents. Barney Lodge project lead Barney has an unparalleled knowledge of what it takes to support residents in large scale developments. He has built and supported many bespoke residential websites in London, including high-end luxury properties on the Isle of Dogs. barney@block49.com
- 11. communication is the top complaint residents have about management tlodge@block49.com
- 12. a typical setup staff, services and management concierge maintenance parking security gym cleaner tlodge@block49.com
- 13. staff, services and management bewildering set of communication options concierge maintenance parking security gym cleaner a typical setup tlodge@block49.com
- 14. staff, services and management bewildering set of communication options forums often undermine management concierge maintenance parking security gym cleaner a typical setup tlodge@block49.com
- 15. staff, services and management bewildering set of communication options forums often undermine management messages frequently misrouted concierge maintenance parking security gym cleaner a typical setup tlodge@block49.com
- 16. staff, services and management bewildering set of communication options forums often undermine management messages frequently misrouted unstructured information (hard to respond effectively) concierge maintenance parking security gym cleaner a typical setup tlodge@block49.com
- 17. staff, services and management bewildering set of communication options forums often undermine management messages frequently misrouted unstructured information (hard to respond effectively) concierge maintenance parking security gym cleaner a typical setup unrelated issues / requests often mixed together tlodge@block49.com
- 18. staff, services and management bewildering set of communication options forums often undermine management messages frequently misrouted unstructured information (hard to respond effectively) feedback and tracking is hard concierge maintenance parking gym cleaner a typical setup security unrelated issues / requests often mixed together tlodge@block49.com
- 19. staff, services and management bewildering set of communication options forums often undermine management messages frequently misrouted unstructured information (hard to respond effectively) feedback and tracking is hard unrelated issues / requests often mixed together new processes tricky to introduce concierge maintenance parking security cleaner a typical setup gym tlodge@block49.com
- 20. staff, services and management concierge maintenance parking security gym cleaner the roomcast way tlodge@block49.com
- 21. staff, services and management concierge maintenance security gym simple ‘button’ interface the roomcast way parking cleaner tlodge@block49.com
- 22. staff, services and management concierge maintenance security gym all messages routed to correct recipients simple ‘button’ interface the roomcast way parking cleaner tlodge@block49.com
- 23. all messages routed to correct recipients simple ‘button’ interface precise ‘button specific’ information solicited the roomcast way staff, services and management concierge maintenance security gym parking cleaner tlodge@block49.com
- 24. staff, services and management concierge maintenance security gym all messages routed to correct recipients simple ‘button’ interface precise ‘button specific’ information solicited inbuilt, ‘in the moment’ feedback:’how did we do?’ the roomcast way parking cleaner tlodge@block49.com
- 25. staff, services and management concierge maintenance security gym all messages routed to correct recipients simple ‘button’ interface precise ‘button specific’ information solicited instant, automatic response inbuilt, ‘in the moment’ feedback:’how did we do?’ the roomcast way parking cleaner tlodge@block49.com
- 26. staff, services and management concierge maintenance security gym all messages routed to correct recipients simple ‘button’ interface precise ‘button specific’ information solicited instant, automatic response inbuilt, ‘in the moment’ feedback:’how did we do?’ every button press logged and tracked the roomcast way parking cleaner tlodge@block49.com
- 27. staff, services and management concierge maintenance security gym all messages routed to correct recipients simple ‘button’ interface precise ‘button specific’ information solicited instant, automatic response inbuilt, ‘in the moment’ feedback:’how did we do?’ every button press logged and tracked multiple channels exploited: sms, push, web the roomcast way parking cleaner tlodge@block49.com
- 28. staff, services and management concierge maintenance security gym all messages routed to correct recipients simple ‘button’ interface precise ‘button specific’ information solicited instant, automatic response inbuilt, ‘in the moment’ feedback:’how did we do?’ every button press logged and tracked multiple channels exploited: sms, push, web buttons can be created and removed easily the roomcast way parking cleaner tlodge@block49.com
- 29. staff, services and management concierge maintenance security gym all messages routed to correct recipients simple ‘button’ interface precise ‘button specific’ information solicited instant, automatic response inbuilt, ‘in the moment’ feedback:’how did we do?’ every button press logged and tracked multiple channels exploited: sms, push, web buttons can be created and removed easily buttons can be specific to building, block, apartment… the roomcast way parking cleaner tlodge@block49.com
- 30. the product escort me parcel expected access gym class parkingvisitor permit roomcast app roomcast dashboard statistics track managenotify tlodge@block49.com
- 31. the process staff are notified a button is created the button is clicked the message is dealt with resident feeds back tlodge@block49.com
- 32. roomcast insight mean weekly satisfaction mean weekly response time button presses, august ‘water pressure’ presses 5% happier 8% faster 171 total 14 total one lillie square tlodge@block49.com
- 33. local business our vision tlodge@block49.com 72 nest
- 34. the roomcast team Dr Tom Lodge Barney Lodge Steve Haley project lead, developer consultant developer, multipie Steve began programming his first app, Spectrum Puzzles in 2009. Intrigued by the then new Android Market (now Google Play) and the open source developer tools, Steve decided to see what he could create. Since then he’s become an expert in mobile development, and with his background studying engineering and maths at Nottingham University there’s nothing he can’t program. Annie Haley designer, multipie With a BA in costume and set design from Nottingham Trent, Annie has always had a creative mind. After Steve asked her to create a user interface for Spectrum Puzzles, Annie discovered a passion for digital design and since then has been dedicated to crafting beautiful apps. Tom has worked as a programmer in academia at the cutting edge of new technology for over ten years. His PhD was on mass scale mobile sensing. He has since worked on many projects, including the development of a new home router. He is currently running a project ‘communities in the clouds, in collaboration with Microsoft Research, investigating technology’s role in supporting high-rise residents. Barney has an unparalleled knowledge of what it takes to support residents in large scale developments. He has built and supported many bespoke residential websites in London, including high-end luxury properties on the Isle of Dogs. tlodge@block49.com
Editor's Notes
- We have been involved with residential web sites for over 12 years. Our obsession with the common issues faced by communities living in managed blocks assisted by thousands of postings on our residents’ forums provide us with a view on how technology may play a huge role in addressing common issues of concern, such as noise, water leakage, security, energy usage and governance. It has also been the catalyst of a research project, led by Tom Lodge with the participation of Nottingham University and Microsoft Research, which is looking at the future role of technology in high rise and other managed residential buildings.
- We have a range of client types including Managing Agents, Residential Management Companies, Freeholders, and Residents Associations with close to 3,000 users over 38 residential communities.
- A content management system called Drupal provides our functionality. It enables us to build complex reliable online tools without reinventing the wheel. Drupal provides a group of core of services such as registration, record management and notifications that we were able to build on and tailor to very specific requirements for each development. Since Drupal is supported monitored and developed by a huge international community of talented programmers, help, if needed, is never far away.
- Drupal has an impressive list of users, which includes The White House, New York Stock Exchange, United Nations and NASA. It is used by a huge global collection of governments, universities, multinational companies and media.
- We are already providing a large range of functions and add new ones as and when they are required. Core functions are:- *Help Desk Enquiry forms. Registration/validation with particular emphasis on getting full details from tenants News that hits the home page and sends out copies via email Open forums for all residents and closed forums for owners and directors. (Forums can be valuable as a source of feedback, but should not encourage contributions from staff or management.) Optional Functions are:- Key release authorisation that ensures all questions are answered and risks of release are accepted by authorising resident (as used 100% at Ballymore’s Pan Peninsula building) Automated parcel notifications Pending deliveries. Noise reports (initial and repetition logging) Newsletters for all residents or owners only Calendar for events Classifieds & resident notices Virtual library to include appliance manuals.
- With Drupal we have huge control over types of content and who can view/add/edit/delete content. Residents for example cannot see details of fellow residents. Only authorised staff and management could access full resident details. Only the Estate Management staff can post/edit/delete news. Tenants cannot see contributions to an ‘owner’s only’ forum nor could they advertise a property for let/sale.
- Creating and storing new types of records is quite straightforward. Records such as pool temperature logs, vehicles details, fob allocations, recommended suppliers, useful contacts etc.