SMS is proving to be an effective way to enhance communication in the construction industry, which has traditionally relied on manual workforces and field operatives. SMS allows for automated messages to thousands of contractors during the tender process, and is the main communication device for many contractors on site. Construction companies are using SMS for functions like HR, operations, tendering, finance, and logistics. It provides a cheaper and faster way to get updates from field staff in real time, replacing expensive phone calls to a call center. Key uses include communicating jobs to field workers, workers reporting back, reporting faults, and providing real-time information to better respond to clients.

1. VALUE PROPOSITION
Construction and Building
In an industry that has primarily been structured on large manual workforces, diversified field operatives,
centralized operations centers and strict timeframes, SMS is quickly proving a safe, recordable and
effective medium to enhance these current platforms. From a tender process, communication with
thousands of registered contractors needs to be quick and inexpensive and sms allows for automated
and generic messages to pre qualified contracts directly from a central system. For many contractors their
cell phone is their main communication device especially when on site. SMS will ensure that registered
contractors are proactively informed of new tenders when they are advertised, subsequent to being
matched against a specific profile.
With huge diversity in departmental requirements, SMS has found a place in HR, Operations, tendering,
finance and logistics. For many years construction companies have been faced with the requirement to
get up-to-date information about work in progress in the field to a central co-ordination point, with
expensive field staff to call centre calls being the historic choice. This solution was both expensive and
time consuming as communication costs were high (mobile calls to and from operatives), high call
volumes into/out of the call centre created congestion (for both clients and field operatives) and field
operatives spent a great deal of time reporting information. Through carefully structured development
platforms, Coretalk allows construction companies to send and receive SMS’s to and from their field staff.
Timely information about job status and job assignment is now distributed by SMS rather than by voice
calls and the call centre has a PC based log of field events, which is printable and exportable for
verification purposes. In addition, the call centre controllers now have a time stamp confirming when the
information was exchanged.
Key Applications include:
 The call centre communicating new repair jobs to the field workers.
 Field operatives reporting back on assigned jobs.
 Field operatives proactively reporting faults.
 Real time information always available from the field and the increased availability of the call
centre to respond to clients.
 Improve communications with mixer drivers and other key contacts in the industry
 HR Verification of time sheets and expense claims
 HR payments advises, leave days notices
 Grouping for blue and white collar workers, managers, male female
 Sms to site managers on schedulers, staff issues, weather etc
 Meetings
 Tender applications
 Confirmations of orders with suppliers
 XML plugins to stock levels and machinery
 Issuing staff warnings
 Integrations with VIP payroll
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