This document discusses conflict management in organizations. It defines conflict as a disagreement between two parties where one feels wronged in terms of needs, interests, or concerns. The document outlines various types of conflicts including interpersonal, intergroup, and person-group conflicts. It also discusses causes of conflicts like personality differences, scarce resources, and conflicting interests. The document explores approaches to conflict management including different styles like competing, collaborating, compromising, and avoiding. It emphasizes that conflict is an inevitable part of human interaction and the key is to constructively resolve conflicts for organizational effectiveness.