This course offered a practical grounding in using a range of communication media. It outlined the principles of writing influential documents for work such as reports, promotional literature and proposals. It covered the principles of making effective presentations and conducting meetings. LEARNING OUTCOMES • Apply and understand principles of effective communication in a range of media • Improve your writing skills for greater work and study success • Apply simple but powerful frameworks to get more out of email and telephone calls in less time • Design and create more convincing presentations and run more productive meetings • Develop cultural and interpersonal sensitivity in your communication behaviour SYLLABUS • Making effective phone calls and writing emails • Online communication in a professional context • Delivering effective presentations • Writing professional reports and proposals • Conducting productive meetings • The future trends in professional communication

1. Certificate of Achievement
Alejandro Motta
has completed the following course:
BUSINESS FUNDAMENTALS: EFFECTIVE COMMUNICATION
THE OPEN UNIVERSITY
This course offered a practical grounding in using a range of communication media. It outlined the
principles of writing influential documents for work such as reports, promotional literature and
proposals. It covered the principles of making effective presentations and conducting meetings.
4 weeks, 3 hours per week
Mr Jonathan Nicholls
University Secretary
The Open University
Issued7thMarch2017.futurelearn.com/certificates/sc1ps3z
The person named on this certificate has completed the activities in the
attached transcript. For more information about Certificates of
Achievement and the effort required to become eligible, visit
futurelearn.com/proof-of-learning/certificate-of-achievement.
This learner has not verified their identity. The certificate and transcript
do not imply the award of credit or the conferment of a qualification
from The Open University.

2. Alejandro Motta
has completed the following course:
BUSINESS FUNDAMENTALS: EFFECTIVE COMMUNICATION
THE OPEN UNIVERSITY
93%
AVERAGE TEST
SCORE
This course offered a practical grounding in
using a range of communication media. It
outlined the principles of writing influential
documents for work such as reports, promotional
literature and proposals. It covered the
principles of making effective presentations and
conducting meetings.
STUDY REQUIREMENT
4 weeks, 3 hours per week
LEARNING OUTCOMES
SYLLABUS
Apply and understand principles of effective
communication in a range of media
•
Improve your writing skills for greater work and
study success
•
Apply simple but powerful frameworks to get
more out of email and telephone calls in less
time
•
Design and create more convincing
presentations and run more productive meetings
•
Develop cultural and interpersonal sensitivity in
your communication behaviour
•
Making effective phone calls and writing emails•
Online communication in a professional context•
Delivering effective presentations•
Writing professional reports and proposals•
Conducting productive meetings•
The future trends in professional communication•
This transcript should be read alongside the accompanying Certificate of Achievement.
For more information about transcripts visit futurelearn.com. Issued 7th March 2017. futurelearn.com/certificates/sc1ps3z