This document provides an overview of Intercipta Group, a facility services company in Indonesia. It discusses the various services Intercipta offers, including cleaning services, property services, office support services, parking and valet services, and security services. It also outlines Intercipta's portfolio of clients across various property types like malls, offices, and airports. The document appears to be a presentation by Intercipta to a potential client, PT. GRAGE TRIMITRA USAHA, pitching their "FS Concept" of integrated facility services. It highlights the advantages of using a single provider and describes Intercipta's monitoring systems to track staff performance and activities.
Mobility - The Key Pillar of Digital Transformation and Economy
COMPRO INTERCIPTA
1. a profile of
INTERCIPTA GROUPINTERCIPTA GROUP
the facility service companythe facility service company
Special Presentation to:
PT. GRAGE TRIMITRA USAHA
11. PEST CONTROL
(INTERGRATED PEST MANAGEMENT)
Provide of integrated pest management using
seven steps of effective pest control
1. Q - Inspection
2. Q – data analysis / Q – problem analysis
3. Q – treatment (chemical, non chemical,
mechanical, physical and biological)
4. Q – Monitoring
5. Q – Evaluation
6. Q – Documentation
7. Q – Education program
PROPERT
Y
SERVICES
12. WASHROOM& DUSTMATE
SERVICES
Provide hygiene and sanitation services in the
toilet/common area that emphasizes the
aspects of the service rather than aspects of
the dispenser
Our variance o f Washroom Services, consist of:
1. Air freshener
2. Sanitizer
3. Hand soap / Antis Anti Bacterium
4. Hand dryer
5. Lady bin
6. Dust mats
PROPERTY
SERVICES
15. OFFICE
SUPPORT
SERVICES
Sale s Pro m o tio n Girls/Bo ys
Sale s Exe cutive s
Me rchandise rs
Mo to rist Sale spe o ple
Mo bile Sale spe o ple
Adm inistratio n Staff
Te le m arke te rs
Cashie rs
Custo m e r Se rvice
Re ce ptio nists
O ffice Suppo rt Staff
Data Entry Staff
Co ntact Ce nte r Pe rso nne l
Co lle cto rs
Parking Atte ndants
Parking Cashie rs
Vale t Drive rs
16. Criteria Definition
Budget Estimation
Talents Scouting
Analisys & Profiling
Interview
Filtering / screening
Emloyee Contracting
Training and
Development
Performance evaluation
Payroll Admin
Salary and incentive
Employee Deployment
Termination
Our
Services
18. PARKING
SERVICES
Develop own system – built by parking operator,
not just by systems developer.
Integration of solid software with first class
hardware technologies.
Clarity of development roadmap, ensures effective
evolution.
SANPARKING – THE ULTIMATE EXPERIENCE OF PARKING
SERVICES
SUPPLIES TO MORE THAN 90% OF
PARKING MACHINES, EQUIPMENT
AND SYSTEM TO PARKING
OPERATOR IN INDONESIA
19. THE BUSINESS
MODEL
Profit Sharing
Revenue Sharing
Guaranteed Income
Technical Assistance
SANPARKING – THE ULTIMATE EXPERIENCE OF PARKING
SERVICES
22. BEST PRACTICES
Well-selected and Well-trained Staff
Staff Behaviour
Dress Code
Work Place
Greet, Address, Thank you
Proper Responses
Customer Handling
Claims Handling
Attendance
On-time Policy
Job Performance Standards
Emergency
Safety
Audit and Control
Creative Marketing
Paperworks and Administration
27. PORTFOLIO MALL & SHOPPINGPORTFOLIO MALL & SHOPPING
CENTERCENTER
SUN PLAZA MEDAN
LIPPO PLAZA MEDAN
BINJAI SUPERMALL
Grand Galaxy Park Mall
DEPOK TOWN SQUARE
GRAND MALL BEKASI
MALL KRAMAT JATI
BENTON JUNCTION
PERMATA FOOD PARK
MAXX BOX
TAMINI SQUARE
BELANOVA MALL
LIPPO PLAZA BOGOR
GAJAH MADA PLAZA
PLAZA SEMANGGI
BLU PLAZA
LIPPO CIKARANG MALL
28. PORTFOLIO OFFICEPORTFOLIO OFFICE
BUILDINGBUILDING
Stock Exchange
Building
Menara Global Building,
Buana Graha Building
Bursa EfekInonesia
Buana Graha Building
Sky Terrace Apartment
Alun Industries, Cakung &
Tebet, Cileungsi Offices
Diamond Cold Storage
Sukanda Djaya Cibitung
Yasunli Abadi Utama Plant
1 Toyota, Honda
Yasunli Abadi Utama Plant 2 :
Epson, Sharp
ColorPackIndistries
Reformed MilleniumInjili
Indnesia (RMCI)
GPDI
All BankArtha Graha, Office s
and Branches
Food court Lippo Mall Kuta
Swiss-belhotel International
Head Quarters
29. • FRISIAN FLAG INDONESIA
• PROCHIZ
• PUREBABY
• MONDELEZ
• ELECTROLUX
• QUANTUM
• MAYORA
• PARASTAR
• FONTERRA
• HEINZ ABC
• DEXA
• FORISA
• FACE SHOP
• FAHRENHEIT
• KAO
• WATSONS
• VALET PLUS
• SUMMARECON
• CHARTIS INSURANCE
• MBM
• STAR DEPSTORE
• ADIRA FINANCE
• LIPPO INSURANCE
• PARAZELSUS
• CITY LOFT & CITY WALK
• BANK BRI
• BANK DANAMON
• MALL CIPUTRA
• MALL BEKASI SQUARE
• BANK BRI
• MALL LIVING WORLD
• BANDARA SOETTA
2. OFFICE SUPPORT2. OFFICE SUPPORT
30. 3. PROPERTY SERVICES3. PROPERTY SERVICES
Maxx Box, KarawaciMaxx Box, Karawaci
Lippo Plaza BogorLippo Plaza Bogor
Plaza SemanggiPlaza Semanggi
Lippo Plaza kramat jatiLippo Plaza kramat jati
Depok Town SquareDepok Town Square
Grand mall BekasiGrand mall Bekasi
Tamini SquareTamini Square
Blu PlazaBlu Plaza
Citi WalkCiti Walk
Mall of IndonesiaMall of Indonesia
Kelapa Gading SquareKelapa Gading Square
Living World Alam SuteraLiving World Alam Sutera
Grand Galaxy Park MallGrand Galaxy Park Mall
Mal Matahari Daan MogotMal Matahari Daan Mogot
Sudirman Tower Comdominium
Lippo Kuningan
Capital Residence SCBD
SCBD Suites
Bank Artha Graha
(SCBD, Greenville, Tjokroaminoto,
Matraman)
Senayan Trade Center
Bursa Efek Indonesia
Belanova Mall,
Benton Junction
Kawan Lama Group
31. 4. PARKING SERVICES4. PARKING SERVICES
Hotels :
Hyatt Aryaduta Jakarta
Hyatt Regency Bandung
The Park Lane
Sheraton Bandung
Sheraton Bandara
Holiday Inn Bandung
The Grand Aquila
Office Buildings :
Menara Matahari
Menara Dynaplast
Citra Graha
32. Trade Centers :Trade Centers :
WTC Mangga Dua
ITC Kuningan
WTC Matahari
Pulogadung Trade Center
Bandung Electronic Center
Global Trade Center
Pusat Grosir Cililitan
Tanah Abang Blok A
Jakarta City Center
4. PARKING SERVICES4. PARKING SERVICES
ApartmentsApartments :
Aston Sudirman
Permata Executive
Riverside Apartments
Laguna Apartments
Airports :
Sepinggan, Balikpapan
Selaparang, Lombok
Sultan Mahmud Badaruddin II,
Palembang
Syamsudin Noor, Banjarmasin
Ahmad Yani, Semarang
Hang Nadim, Batam
33. PORTFOLIO VALETPLUS
Darmawangsa Square
Plasa Semanggi
Hotel Shangri-La
Hotel Aryaduta
Hotel Manhattan
Hotel Merlynn Park
Mal of Indonesia
Citywalk Sudirman
TerasKota BSD
Bekasi Square
Imperial Chef at Hayam Wuruk
Pluit Village
The Double Tree Hotel
(by Hilton)
Pejaten Village
Siloam Hospital LV
Cibubur Junction
Hotel Aston Kuningan
Hotel Gran Melia
Hotel Alila
Mega Mal Bekasi
Rumah Sakit Pusat Pertamina
Pakubuwono Residences
Plasa Bapindo
Px Puri Indah
35. INTEGRATED FACILITY SERVICES
Commercial Cleaning
Hospital Cleaning
Wash Room
High Rise Cleaning
Dust Control
Special Cleaning
Reception
Call Centre
Office boy / tea girl
Messenger
Mail Handling
Building
Maintenance
Technical Services
Gardening
Landscaping
IPM
Internal/tropical
Plants
Parking management
Consultancy
Product & System
Valet Services
Guarding
VVIP Escort
PARKINGPARKING
SERVICESSERVICES
36. THE ADVANTAGE OF FACILITY
SERVICE
ELIMINATE SOME OF HECTICNESS
1 supplier means time saving (GA Dept.)
1 reporting and invoicing system (Finance & Acct. Dept.)
1 operations team with broad responsibilities (Ops. Dept.)
Support services from cleaning team (Ops. Dept.)
Clients will be more focused on primary deploying client
(Management)
Increase productivity and profits (Management)
38. THINGS TO BE
CONTROLLED
Attendance (presence)
Clients in the office or on schedule
Activities: photo or selfie location in front of the main
lobby
Visit Area
Visit schedule vs meetings with clients, through
uploaded photos
Upload photos Minutes Of Meeting with Clients
Status Position / Real Time Location: position /
location / POS passed, to inform you that at the time
of supervision conditions of the location
39. CONTROLLING SYSTEM
BASED ON AGREED OBJECTIVES & KPI
TIMELY AND ACCURATE
DAILY, WEEKLY, BI-WEEKLY, MONTHLY
REPORTINGS
MONTHLY OR QUARTERLY BUSINESS REVIEWS
SALES REPORTS
PROMO IMPLEMENTATION REPORTS