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EFFECTIVE ENGAGEMENT
THROUGH DIGITAL CHANNELS
COMPANIES ARE PEOPLE TOO!
COMPANIES ARE PEOPLE TOO!
PEOPLE ENGAGING WITH PEOPLE: FUN, DYNAMIC, FULFILLING
😀
😎
😜
😍
😀
😎
😜
😍
❤
🎉
🌈
❤
🎉
🌈
COMPANIES ARE PEOPLE TOO!
COMPANIES RESPONDING TO PEOPLE: FRUSTRATING, TRIVIAL, ANNOYING
😭
😡
😧
😱
😩
😖
🏢
🏬
🏭
🏦
☔ ☔
COMPANIES ARE PEOPLE TOO!
COMPANIES ENGAGING WITH PEOPLE: EMOTIONAL, CONTEXTUAL, PERSONAL
😀
😎
😜
😍
🏢
🏬
🏭
🏦
😀
😎
😜
😍
❤
🎉
🌈
❤
🎉
🌈
SXSW 2017
DAVID SKIBA
DIRECTOR, DIGITAL CUSTOMER ENGAGEMENT APPLICATIONS
AVAYA
COMPANIES ARE PEOPLE TOO!
REFERENCES / IMAGE CREDITS

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